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Extended Stay America - Cleveland - Westlake

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Extended Stay America - Cleveland - Westlake
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146 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Cleveland - Westlake
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Showing 146: English reviews
1 review
5 of 5 stars Reviewed November 14, 2012

Over this weekend we stayed in this hotel. We went little bit early for my son Tennis tournament. The front desk man is very nice .He gave the room immediately so we can freshen up .Inside the room is very spacious and clean.

Helpful?
Thank Lata79
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Dear Lata 79 - Thank you for taking the time to write a review of your stay. It's great to hear that our front desk person exhibited great customer service by making sure your room was ready and letting you check in early. For our guests traveling from out of town, we try our best to insure your room is... More 

Bay Village, Ohio
2 reviews
5 of 5 stars Reviewed November 6, 2012

Hello - Just wanted everyone to know this is a clean and VERY friendly place to stay. The management is exceptional and the front desk very helpful. I would tell anyone that needed somewhere to stay, that they should try this place. If you need anything, they help you. You are close to food and we even made food in... More 

Helpful?
Thank Allison P
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Dear Allison P - Thank you for taking the time to write a review of your stay. It's great to hear that you found our hotel to be a clean, friendly place to stay. The entire staff here is dedicated to taking care of our guests, insuring you have a clean comfortable room, and all the amenities you need for... More 

Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 6, 2012

I stayed here in October while visiting family. The front desk staff was great and the reason I am writing this review. The staff was genuinely friendly and went out of there way to ensure my stay was a pleasant one. I was not familiar with the no-housekeeping approach to extended stays when I arrived; However, the staff explained how... More 

Helpful?
Thank mjkvisitor
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Dear mjkvisitor - Thank you for taking the time to write a review of your stay. It's great to hear that the front desk performed great customer service and explained how we were different than your normal hotel. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More 

Bay Village, Ohio
Level Contributor
3 reviews
5 of 5 stars Reviewed November 6, 2012

We were among the hundreds of thousands of people who found themselves without power after Hurricane Sandy. We turned to the Westlake Ohio Extended Day Deluxe. They made us feel so welcome and made every effort to help us through this difficult time. All persons on the staff went beyond normal expectations and responded to families, pets and frustrations with... More 

Helpful?
Thank Barbara W
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Dear Barbara W. - I appreciate you taking the time to write such a nice review of my staff. It's great to hear that that my staff made every effort to help you and that you felt they went beyond what was expected. I can tell you that the staff of the ESD Westlake does take pride in helping our... More 

Cleveland, Ohio
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed November 5, 2012

My family ahd I thought that we had asked for nonsmoking rooms. Unfortunately, one of the rooms reeked of smoke. When we asked for another room, we were told that the hotel was completely booked and our request was denied. We ended up sleeping with the windows open (to 40 degree weather) and turning up the heat. The rooms were... More 

Helpful?
Thank Rt66er
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Dear Rt66er - I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you were placed in a smoking room when your preference was non-smoking. At the ESD Westlake we rarely place a guest in a room that they did not request. The week of your stay, was also the time... More 

Winnetka, Illinois
1 review
4 of 5 stars Reviewed November 2, 2012

My trip to Cleveland, OH was a last minute decision i researched a little online to see what was in the area and found The Extended Stay Suite in Westmont, OH was good location about 15min away from the Downtown area (very convenient) I have stayed at extended stay hotels in the past and left very happy.I found this hotel... More 

Helpful?
Thank Linda K
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Dear Linda K - Thank you for your great review of our property. I'm glad that you found our location fit your needs. All the staff take pride in providing all our guests a clean hotel, not only in the rooms but all through the building. Thank you for noticing and choosing Extended Stay Hotels. We hope to see you... More 

Buchanan, Michigan, United States
1 review
4 of 5 stars Reviewed November 2, 2012

Nice room with very responsive staff. Nothing fancy, but very comfortable. Ray at front desk was very kind to everyone even during the chaos of hurricane Sandy! Power stayed on and all staff kept their cool with a full hotel of frazzled guests.

Helpful?
Thank Angel B
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Dear Angel B - I received a copy of your review, and wanted to thank you for the nice words you had written about my front desk person Ray and the rest of my staff. It's great to hear that the staff here took care of everyone in a professional way during a time when many of our guests were... More 

Chicago, Illinois, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 31, 2012

I stayed here with my dog during a two day road trip from Chicago to New York. They easily accomodated the dog and there is a nice woods for him ro run around in, just next door. The staff are well trained and very pleasant - the desk clerk even remembered the dog's name the next morning when I checked... More 

Helpful?
Thank Natalie C
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Dear Natalie C - I appreciate you taking the time to write such a nice review of our hotel. It's great to hear that you found the room to be clean and comfortable and that you found our location to be close to the stores you frequent at your home. Thank you for choosing Extended Stay Hotels. We hope to... More 

Ft. Pierce
1 review
4 of 5 stars Reviewed October 28, 2012

My daughter and I enjoyed our first stay at the Extended Stay in Weslake. We moved to Florida from Westlake a year ago and were back for a week's stay to visit friends. The staff were very friendly and considerate. One evening we had friends over to play some table games. Our room had only one chair and we asked... More 

Helpful?
Thank Barbara B
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Dear Barbara B - Thank you for taking the time to write a review of your stay. It's great to hear that you found the staff to be friendly and considerate. The staff realize how important our guests are and will do whatever they can to make your stay an enjoyable one. Customer service and taking care of our guests... More 

Detroit, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 23, 2012

This was my family's first stay in the Extended Stay Deluxe hotel. There was coffee waiting for us upon arrival, a nice touch given that many hotels yank it back after 9 in the morning or so. In addition, our room was clean and the staff was absolutely excellent. Top notch in professionalism and service. Unfortunately, I need to point... More 

Helpful?
1 Thank orthros
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Dear orthos - I appreciate you taking the time to write such a through review of our hotel. I'm so pleased to hear that my staff provided great service and were very professional. In regards to the main entrance, yes, there is only one door and it can be trying to enter when bringing in a lot of luggage or... More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Cleveland - Westlake

Address: 30360 Clemens Rd, Westlake, OH 44145-1015 (Formerly Extended Stay Deluxe)
Location: United States > Ohio > Westlake
Price Range: $92 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Cleveland - Westlake 2.5*
Number of rooms: 73
Reservation Options:
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Also Known As:
Extended Stay Westlake
Westlake Extended Stay
Extended Stay America - Cleveland - Westlake Ohio
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