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Extended Stay America - Cleveland - Westlake

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Extended Stay America - Cleveland - Westlake
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150 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Cleveland - Westlake
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Showing 150: English reviews
Westlake, Ohio
Reviewed June 2, 2016

Like another reviewer we were forced to stay here when we had to evacuate our apartment due to a gas leak. the front staff was not overly friendly. (Sashi was nice and asked us several times if there was anything we needed) and when the AC in the room died on friday night we were told it would be TUESDAY...

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Helpful?
Thank czt2222
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that we were not able to get your air conditioner fixed in a timely manner. To prevent this issue from happening again, I am going to ensure that our AC units are tested and inspected regularly. Additionally, I will make sure we...

Westlake, Ohio
Reviewed May 28, 2016

We had to come here short-notice after a gas leak at our apartment building. The room was clean if not bare bones for an extended stay - it was a little odd that in terms of dishes there was literally one fork, one knife, etc. so if you do need to be here for an extended period (at an extended...

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2Thank alexandramilliron
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for the service issues you experienced. To uphold our company’s high standards, I will use your comments to retrain our front desk staff to ensure we are providing each guest with professional customer service. I will also make sure our amenities are properly stocked...

Dayton, Ohio
Reviewed May 18, 2016

Fifty seniors from Dayton descended upon the Extended Stay America at 3 PM. We overwhelmed the check-in staff, but we were each greeted pleasantly and assigned to our rooms which were clean with lots of space and comfortable beds. It is a 3 story building with a reasonably quick elevator. There is a fitness room. Each room has a kitchenette,...

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Helpful?
Thank NeilfromDayton
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Thank you so much for posting a review of our property. We appreciate you letting us know that our grab-and-go breakfast was not to your expectations. I will be sure to share your comments with our corporate office. Still, I’m so pleased to read that we were able to accommodate your needs with a comfortable stay and exceptional customer service!...

Palatine, Illinois
Reviewed May 16, 2016

This hotel is right in the heart of everything and with great prices and service it is a MUST when we travel across country! Easy access off the interstate but yet in a quiet location. Great area to take walks!

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Helpful?
Thank ionamacs
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that we were able to provide you with a home away from home experience and exceptional customer service! It’s great to read that our location was convenient for your needs. Once more, thank you for posting your review. We look forward to having you visit...

Tipp City
Reviewed April 20, 2016

Booked this hotel through an online site so I really did not need all the features of the room for the one night, but if staying for an extended period it would be nice. Room was in good shape and clean with nice desk area, two beds and full kitchen. Bed cover, TV, chair and mattress were all comfortable and...

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Helpful?
Thank James D
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate you letting us know about the Wi-Fi issues you experienced. I will be sure to share your feedback with our service provider to ensure your experience is not repeated. We are sorry for this issue, but are glad to read that you had a positive...

Cincinnati, Ohio
Reviewed December 5, 2015 via mobile

Room was spacious and clean. Maybe the carpet in the halls need to be replaced but for the dollar this place is great. Close to I-90 and restaurants. Clemens is weird so depending where you are coming\going your GPS may get confused. It was quiet. But if you don't like cats and dogs, don't stay here. If you are a...

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Thank BearcatFan43078
Edmonds, Washington
Reviewed November 19, 2015

I stay in this hotel one night it was terrible. The blankets had body fluid the sheets had black hair and the pillows had a stain on them under the pillow cases. I requested clean sheets and a blanket and clean pillow cases. My wife had to change all the sheet and pillows. There was tissue paper under the bed...

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1Thank Richard O
Reviewed November 7, 2015

I am not sure how this place earns 4 stars. If you can get this at a good price and you need to stay here for a long time, well then maybe it is not bad. But go with your eyes open. But often, this hotel is almost as expensive as some Marriott properties with kitchens. Do yourself a favor...

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1Thank clubnev
Columbus, Ohio
Reviewed October 14, 2015

The hotel was very clean, close to the training facility . The grab and go breakfast was ok , good coffee . The staff was outstanding and very helpful . Will try to book again next year when I return for more training .

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Thank Michael S
Reviewed October 10, 2015 via mobile

This is one of the most disgusting and disappointing experiences I have ever had with a hotel. The man at the front desk has zero hospitality and zero people skills. I interrupted him watching tv when I checked in and he said maybe 5 words during the whole process. He then gave me bad info on how many entrances to...

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Helpful?
2Thank Daniel C
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Cleveland - Westlake

Address: 30360 Clemens Rd, Westlake, OH 44145-1015 (Formerly Extended Stay Deluxe)
Location: United States > Ohio > Westlake
Price Range: $73 - $89 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Cleveland - Westlake 2.5*
Number of rooms: 73
Reservation Options:
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Also Known As:
Extended Stay Westlake
Westlake Extended Stay
Extended Stay America - Cleveland - Westlake Ohio
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Cleveland - Westlake staff and other travelers.
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Questions? Get answers from Extended Stay America - Cleveland - Westlake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“it is right next to a Sonesta Suites...try there.”
 of 5 bubbles czt2222, Jun 2, 2016 | Read review
“They are pet friendly, which is nice!”
 of 5 bubbles alexandramilliron, May 28, 2016 | Read review
“Great rooms for people with pets”
 of 5 bubbles ionamacs, May 16, 2016 | Read review
“Try to get to the back of the building. It's noisy in the morning.”
 of 5 bubbles clubnev, Nov 7, 2015 | Read review
“The kitchen is very helpful you can cook your own meals”
 of 5 bubbles michaelsA5685TE, Oct 14, 2015 | Read review
5 of 5
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