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    Extended Stay America - Cleveland - Westlake

    30360 Clemens Rd, Westlake, OH 44145-1015
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    07/09/2017 07/10/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          $94
          $81
          SAVE $13
          $94
          $81
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          $94
          $81
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          Traveler (27)
          Room & Suite (17)
          Dining (1)
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          Overview
          • Excellent45%
          • Very good26%
          • Average11%
          • Poor8%
          • Terrible10%
          Travelers talk about
          Free Wifi
          Free Parking
          Non-Smoking Hotel
          Suites
          Fitness center
          Kitchenette
          Pets Allowed
          Wheelchair access
          Self-Serve Laundry
          2.5 Star Hotel
          All hotel details
          Offers from Extended Stay America - Cleveland - Westlake
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          Hotel deals
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          Write a Review
          Reviews (159)
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          There are newer reviews for Extended Stay America - Cleveland - Westlake See the most recent reviews

          11 - 15 of 159 reviews

          Reviewed September 20, 2016

          Two adults for business shared the room and the room was cleaned once a week and our towels and soap was not restocked, almost every time we went to the front desk there was no one there or we waited for them to come back...More

          Thank Alyssa B
          Response from Manager_11525, Manager at Extended Stay America - Cleveland - WestlakeResponded September 29, 2016

          I received a copy of your review, and wanted to take a moment to personally respond. We are disappointed to read that our amenities and customer service did not meet your expectations. In response to your feedback, we will review our staffing to make sure...More

          Reviewed September 12, 2016

          When we stayed here, it was the worst mistake ever. It was disguising! First the room we were in had droplets of pee all over the toilet seat. The floor and along the walls and baseboards and kitchen floor had food crumbs or something on...More

          1  Thank christinamscott09
          Response from Manager_11525, Manager at Extended Stay America - Cleveland - WestlakeResponded September 26, 2016

          We appreciate you bringing your concerns to our attention. We make every effort to provide our guests with a great stay, so we are sorry to hear that you had such a disappointing experience. To ensure that your experience is not repeated, going forward we...More

          Reviewed September 5, 2016

          This place is purgatory. And seriously designed to test ones patience. No wi-fi for a week. When they re did the roof which went under the heading of (we will not be doing construction during your stay) they blocked off 1/4 of the parking spots....More

          1  Thank Pat1075
          Response from Manager_11525, Manager at Extended Stay America - Cleveland - WestlakeResponded September 14, 2016

          Thank you for taking the time to provide your feedback about our hotel. We apologize for the construction during your stay with us and for falling short of our goal of providing a great stay. We were disappointed to hear your stay was not a...More

          Reviewed August 13, 2016

          I would stay here again if I was in this area. Clean and convenient and quiet. Good bed and these units have a full kitchen which is great.It is in an area with a few other hotels and you will need to drive a short...More

          Thank jkn371
          Response from Manager_11525, Manager at Extended Stay America - Cleveland - WestlakeResponded August 19, 2016

          Thank you for sharing your experience. It is satisfying to read you enjoyed our clean and accommodating facilities and amenities, especially the fully equipped kitchen. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

          Reviewed August 7, 2016

          Stayed here with my wife towards the end of a 6,000 mile road trip from/to Chicago. The lobby was clean and the guy who checked us in was friendly and helpful. Our room was clean, looked recently refurbished, nice carpet and comfortable queen bed. As...More

          Thank Geoffers1817
          Response from Manager_11525, Manager at Extended Stay America - Cleveland - WestlakeResponded August 12, 2016

          Your feedback is very important. Thank you for kind words about our renovations and the helpfulness of our staff. I have taken note of the some of the issues you have mentioned such as the lack of amenities and the issues with the refrigerator. The...More

          Sonesta ES Suites Cleveland Westlake
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          320 reviews
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          Holiday Inn Express & Suites Cleveland West - Westlake
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          DoubleTree by Hilton Cleveland Westlake
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          About
          Amenities
          • Top amenities
          • Free Parking
          • Free High Speed Internet ( WiFi )
          • Fitness Center with Gym / Workout Room
          • Hotel Amenities
          • Free Parking
          • Self-Serve Laundry
          • Room amenities
          • Microwave
          • Things to do
          • Fitness Center with Gym / Workout Room
          Details
          • Price range
          • $88 - $116 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Room types
          • Kitchenette ,
          • Non-Smoking Rooms ,
          • Suites ,
          • Family Rooms
          • Number of rooms
          • 73
          • Reservation Options
          • TripAdvisor is proud to partner with Extended Stay, Expedia, Hotels.com, Booking.com, Orbitz, Hotwire, Travelocity, Cancelon and Cheap Tickets so you can book your Extended Stay America - Cleveland - Westlake reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
          • Location
          • United States >
          • Ohio >
          • Westlake
          • Also Known As
          • Extended Stay Westlake ,
          • Westlake Extended Stay ,
          • Extended Stay America - Cleveland - Westlake Ohio
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          Traveler (27)
          Room & Suite (17)
          Dining (1)
          Hotel & Grounds (14)
          Bathroom (2)
          Nearby
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          Sonesta ES Suites Cleveland Westlake
          224 reviews
          .05 miles away
           
          DoubleTree by Hilton Cleveland Westlake
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          .19 miles away
           
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          Nearby Attractions
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          Questions & AnswersAsk a question
          Nate B
          I'll be staying at this hotel on a moving trip back to VT. Do they have enough parking space for a box truck towing a car?
          August 26, 2016|
          Answer
          Response from James D | Reviewed this property |
          Should. I happen to be there last time with a Van & Trailer. Was able to park it there.
          0
          Votes
          Richard O
          The blankets had body fluid the sheets had black hair and the pillows had a stain on them under the pillow cases. I requested clean sheets and a blanket and clean pillow cases. My wife had to change all the sheet and pillows. There was tissue paper under the bed the head board had about 1/8 inch of dirt. The toilet backup I call the front desk and the person to me that he can let me borrow a plunger because He cannot leave the front desk. My wife had to unclog the toilet. This is the worst hotel I ever stay. The desk clerk gave me a key to a clean room to move my things. The room was in the same condition with dirty sheets a pillow cases. I decide to leave the hotel that night and call Hotwire for a full refund.
          November 20, 2015|
          Answer
          Response from Michael S | Reviewed this property |
          I do not know what the question is . I do not blame them for leaving . I did not share the same experience , but if it is a problem then we should not recommend this Hotel . Sorry for a bad experience .
          0
          Votes
          Room Tips
          "Top floor probably quietest"
          Read review
          "Not sure any are better"
          Read review
          "it is right next to a Sonesta Suites...try there."
          Read review
          "They are pet friendly, which is nice!"
          Read review
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