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Extended Stay America - Cleveland - Westlake

2.5 of 5
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30360 Clemens Rd, Westlake, OH 44145 (Formerly Extended Stay Deluxe)
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Best prices for:1 room 1 adult
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Extended Stay America - Cleveland - Westlake
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135 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Cleveland - Westlake
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Florida
Level Contributor
84 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed July 16, 2015

I've stayed at this hotel a few times over the last couple of years and I've never had a bad experience there. It isn't a high-end hotel with all the amenities and recently updated rooms, but you aren't paying anywhere near that amount of money either. I think it is a good value if you are simply looking for a... More 

Helpful?
Thank History_Teacher6
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 26, 2015 via mobile

First off the staff that checked me in didn't even say hello, much less thank you. The carpet in the hallway was the first thing I noticed in that it was terribly dirty. My room however was way worse than the hallway. The toilet looked like it hadn't been cleaned in a month, the bottom of the shower was stained... More 

Helpful?
1 Thank 1Chopperchick
Champaign-Urbana, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 28, 2015

The first time I flushed the toilet, it filled instead of emptied. I held the handle down to flush again, but then the water came up to the rim. Upon calling the front desk, they suggested that I plunge it and told me where the plunger was located! REALLY? I said no, and they offered me a different room. My... More 

Helpful?
1 Thank Deb B
Peoria, Illinois
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 25, 2015 via mobile

I have stayed at various different locations of extended stay America and all my stays were pleasant, but at this location I had a worst experience. They have the most unfriendly staff at the front desk. The toilet in my room was clogged and I went to the front desk to complain about it, he started saying there is nobody... More 

Helpful?
Thank Avinash .
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 25, 2015

When I checked into the hotel on Saturday night, I was able to get on the Internet using the wi-fi the hotel supplied. However, when I got up on Sunday morning, it was a different story. The server asked for my pass code no fewer than four times. I called the front desk. The woman who answered told me that... More 

Helpful?
1 Thank John H
Chagrin Falls, Ohio
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed May 10, 2015

I stayed at this hotel approximately one month ago without incident, but this weekend's stay was one of the worst hotel experiences I have ever had. The front desk was understaffed so the wait to check in was about 20 minutes, but then things got much worse. When I checked in my room, I initially did not scan it for... More 

Helpful?
4 Thank Amy T
Highland, Michigan
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 25, 2014

Booked last minute. Room very clean. Desk has to let you on after hours. Did so in minutes. Nice spacious room with large kitchen. Did not use kitchen as just stayed the night. Has a sparse free breakfast.

Helpful?
Thank Billymitchellpirate
Cleveland, Ohio
1 review
1 of 5 stars Reviewed October 21, 2014

We stay at this hotel for one night, packed up our stuff the next morning and went to the hotel next to it that was in the middle of major renovations... Learn from our mistake! This hotel has the most uncomfortable beds... It is worn down and in serious need of renovations... For the same price, we went to another... More 

Helpful?
Thank Ku7
Pittsburgh, PA
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed September 15, 2014

If you reserve a room with this hotel, beware, call to confirm! Not only with the reservation desk, but also the front desk, because they obviously don't have the same information about what rooms they have nor have available. Don't let them trick you into thinking there is a "grab and go breakfast" - they have coffee period.

Helpful?
Thank JoMamma113
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Thank you for telling us about your experience. We are very sorry to hear that you did not have a great stay with us. We will review our reservation process to ensure your experience is not repeated. We apologize that our grab-and-go breakfast did not meet your expectations. We will look into adding to the coffee, tea, muffins, granola bars,... More 

Hillsborough, New Jersey
1 review
3 of 5 stars Reviewed August 7, 2014

The hotel was nice enough but the strange part is trying to have a cup of coffee or the cereal they offer in the morning. Not a dairy product in sight! Would have loved a little half and half for my coffee or even milk. Not even miik for cereal. All they have is two pump bottles of Coffeemate. Both... More 

Helpful?
Thank Caroline h
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Caroline - Thank you for taking the time to write a review of your stay. I appreciate the kind comments about your room; however, I regret to read that our grab-and-go breakfast did not meet your needs or expectations. Your feedback is valuable to us as we continually work to improve our breakfast selection, so thank you. Thank you for... More 

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