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Extended Stay America - Cleveland - Westlake

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Extended Stay America - Cleveland - Westlake
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142 Reviews from our TripAdvisor Community

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Showing 142: English reviews
Cincinnati, Ohio
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We were at the Extended Stay America for two nights and must say that we were pleased. The room was very clean and spacious. The ac worked well and having a kitchen was a bonus. We basically never travel with our dogs but did on this trip. The setup of the room worked well for our dogs and we were... More 

Helpful?
Thank AZranger77
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I would be happy to stay here again. It seemed to be a townhouse complex that was converted to extended stay hotel facilities. Facilities were clean and pleasant. The breakfast was good. It's nicely located close to Crocker Park which has good places for eating out and shopping (but you can't easily walk there -- it's a five minute drive... More 

Helpful?
Thank Brooke M
Manager_11525, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Thank you for taking the time to post a review of our hotel. I am glad that you enjoyed our clean hotel, our grab-and-go breakfast and our location during your visit with us. It's great to know that you would stay with us again. Thank you for choosing Extended Stay America. We look forward to welcoming you back in the... More 

Westlake, Ohio
Level Contributor
3 reviews
3 of 5 stars Reviewed June 2, 2016

Like another reviewer we were forced to stay here when we had to evacuate our apartment due to a gas leak. the front staff was not overly friendly. (Sashi was nice and asked us several times if there was anything we needed) and when the AC in the room died on friday night we were told it would be TUESDAY... More 

Helpful?
Thank czt2222
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that we were not able to get your air conditioner fixed in a timely manner. To prevent this issue from happening again, I am going to ensure that our AC units are tested and inspected regularly. Additionally, I will make sure we... More 

Westlake, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 28, 2016

We had to come here short-notice after a gas leak at our apartment building. The room was clean if not bare bones for an extended stay - it was a little odd that in terms of dishes there was literally one fork, one knife, etc. so if you do need to be here for an extended period (at an extended... More 

Helpful?
2 Thank alexandramilliron
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for the service issues you experienced. To uphold our company’s high standards, I will use your comments to retrain our front desk staff to ensure we are providing each guest with professional customer service. I will also make sure our amenities are properly stocked... More 

Dayton, Ohio
Level Contributor
233 reviews
149 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
4 of 5 stars Reviewed May 18, 2016

Fifty seniors from Dayton descended upon the Extended Stay America at 3 PM. We overwhelmed the check-in staff, but we were each greeted pleasantly and assigned to our rooms which were clean with lots of space and comfortable beds. It is a 3 story building with a reasonably quick elevator. There is a fitness room. Each room has a kitchenette,... More 

Helpful?
Thank NeilfromDayton
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Thank you so much for posting a review of our property. We appreciate you letting us know that our grab-and-go breakfast was not to your expectations. I will be sure to share your comments with our corporate office. Still, I’m so pleased to read that we were able to accommodate your needs with a comfortable stay and exceptional customer service!... More 

Palatine, Illinois
1 review
5 of 5 stars Reviewed May 16, 2016

This hotel is right in the heart of everything and with great prices and service it is a MUST when we travel across country! Easy access off the interstate but yet in a quiet location. Great area to take walks!

Helpful?
Thank ionamacs
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that we were able to provide you with a home away from home experience and exceptional customer service! It’s great to read that our location was convenient for your needs. Once more, thank you for posting your review. We look forward to having you visit... More 

Tipp City
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed April 20, 2016

Booked this hotel through an online site so I really did not need all the features of the room for the one night, but if staying for an extended period it would be nice. Room was in good shape and clean with nice desk area, two beds and full kitchen. Bed cover, TV, chair and mattress were all comfortable and... More 

Helpful?
Thank James D
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate you letting us know about the Wi-Fi issues you experienced. I will be sure to share your feedback with our service provider to ensure your experience is not repeated. We are sorry for this issue, but are glad to read that you had a positive... More 

Cincinnati, Ohio
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 5, 2015 via mobile

Room was spacious and clean. Maybe the carpet in the halls need to be replaced but for the dollar this place is great. Close to I-90 and restaurants. Clemens is weird so depending where you are coming\going your GPS may get confused. It was quiet. But if you don't like cats and dogs, don't stay here. If you are a... More 

Helpful?
Thank BearcatFan43078
Edmonds, Washington
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 19, 2015

I stay in this hotel one night it was terrible. The blankets had body fluid the sheets had black hair and the pillows had a stain on them under the pillow cases. I requested clean sheets and a blanket and clean pillow cases. My wife had to change all the sheet and pillows. There was tissue paper under the bed... More 

Helpful?
1 Thank Richard O
Level Contributor
323 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
2 of 5 stars Reviewed November 7, 2015

I am not sure how this place earns 4 stars. If you can get this at a good price and you need to stay here for a long time, well then maybe it is not bad. But go with your eyes open. But often, this hotel is almost as expensive as some Marriott properties with kitchens. Do yourself a favor... More 

Helpful?
1 Thank clubnev
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking

Additional Information about Extended Stay America - Cleveland - Westlake

Address: 30360 Clemens Rd, Westlake, OH 44145 (Formerly Extended Stay Deluxe)
Location: United States > Ohio > Westlake
Price Range: $88 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Cleveland - Westlake 2.5*
Number of rooms: 73
Reservation Options:
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Also Known As:
Extended Stay Westlake
Westlake Extended Stay
Extended Stay America - Cleveland - Westlake Ohio
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