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Extended Stay America - Cleveland - Westlake

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Extended Stay America - Cleveland - Westlake
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146 Reviews from our TripAdvisor Community

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Showing 146: English reviews
Commerce Township
Level Contributor
124 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

I would stay here again if I was in this area. Clean and convenient and quiet. Good bed and these units have a full kitchen which is great.It is in an area with a few other hotels and you will need to drive a short distance to get to a restaurant area

Helpful?
Thank jkn371
Manager_11525, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Thank you for sharing your experience. It is satisfying to read you enjoyed our clean and accommodating facilities and amenities, especially the fully equipped kitchen. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Staines, United Kingdom
Level Contributor
145 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here with my wife towards the end of a 6,000 mile road trip from/to Chicago. The lobby was clean and the guy who checked us in was friendly and helpful. Our room was clean, looked recently refurbished, nice carpet and comfortable queen bed. As an extended stay place it had a kitchenette. This meant there was no ice-maker in... More 

Helpful?
Thank Geoffers1817
Manager_11525, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Your feedback is very important. Thank you for kind words about our renovations and the helpfulness of our staff. I have taken note of the some of the issues you have mentioned such as the lack of amenities and the issues with the refrigerator. The correct staff members will be briefed so these issues will not fall through the cracks.... More 

San Diego, California
Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It's not bad, but it seems that the owners of this ESA franchise cheaped out on some things. The most poignant example is the "Free grab-and-go breakfast" advertised for this property on the ESA website and the by promising posters in the tiny lobby showing delicious-looking fruit. Well all that's available is a few carb-heavy muffins and coffee. Seriously, that's... More 

Helpful?
Thank Glencie
Manager_11525, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Thank you for the feedback about your stay at our hotel. We strive to provide our guests with all the comforts of home, so we are disappointed that our grab-and-go breakfast and other amenities were not satisfactory. We can assure you that we will examine your suggestions and address the problems that you had. Your satisfaction is very important to... More 

Cincinnati, Ohio
Level Contributor
77 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The front desk staff was friendly. The hotel is in a good location right off the interstate. Travel to downtown Cleveland was easy. The building is in good shape and is clean. It looks like they used to have a hot tub but it has been filled in and was just a sitting area now. The room was like an... More 

Helpful?
Thank Irishssa1
Manager_11525, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

We appreciate you taking the time to write a review. It is great to see that you had an amazing experience with us. I'm glad you not only enjoyed our convenient location, but also found the fully equipped kitchen and other amenities to your liking. Thank you for sharing your comments. We hope to see you stay with us again. More 

Cincinnati, Ohio
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were at the Extended Stay America for two nights and must say that we were pleased. The room was very clean and spacious. The ac worked well and having a kitchen was a bonus. We basically never travel with our dogs but did on this trip. The setup of the room worked well for our dogs and we were... More 

Helpful?
Thank AZranger77
Manager_11525, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Thank you so much for sharing your comments. I am pleased to read that you had an excellent experience with us. It is satisfying to know that you favored your room and accommodations and that your dogs had plenty of room to enjoy themselves as well. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 17, 2016

I would be happy to stay here again. It seemed to be a townhouse complex that was converted to extended stay hotel facilities. Facilities were clean and pleasant. The breakfast was good. It's nicely located close to Crocker Park which has good places for eating out and shopping (but you can't easily walk there -- it's a five minute drive... More 

Helpful?
Thank Brooke M
Manager_11525, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Thank you for taking the time to post a review of our hotel. I am glad that you enjoyed our clean hotel, our grab-and-go breakfast and our location during your visit with us. It's great to know that you would stay with us again. Thank you for choosing Extended Stay America. We look forward to welcoming you back in the... More 

Westlake, Ohio
Level Contributor
3 reviews
3 of 5 stars Reviewed June 2, 2016

Like another reviewer we were forced to stay here when we had to evacuate our apartment due to a gas leak. the front staff was not overly friendly. (Sashi was nice and asked us several times if there was anything we needed) and when the AC in the room died on friday night we were told it would be TUESDAY... More 

Helpful?
Thank czt2222
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that we were not able to get your air conditioner fixed in a timely manner. To prevent this issue from happening again, I am going to ensure that our AC units are tested and inspected regularly. Additionally, I will make sure we... More 

Westlake, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 28, 2016

We had to come here short-notice after a gas leak at our apartment building. The room was clean if not bare bones for an extended stay - it was a little odd that in terms of dishes there was literally one fork, one knife, etc. so if you do need to be here for an extended period (at an extended... More 

Helpful?
2 Thank alexandramilliron
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for the service issues you experienced. To uphold our company’s high standards, I will use your comments to retrain our front desk staff to ensure we are providing each guest with professional customer service. I will also make sure our amenities are properly stocked... More 

Dayton, Ohio
Level Contributor
240 reviews
153 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
4 of 5 stars Reviewed May 18, 2016

Fifty seniors from Dayton descended upon the Extended Stay America at 3 PM. We overwhelmed the check-in staff, but we were each greeted pleasantly and assigned to our rooms which were clean with lots of space and comfortable beds. It is a 3 story building with a reasonably quick elevator. There is a fitness room. Each room has a kitchenette,... More 

Helpful?
Thank NeilfromDayton
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Thank you so much for posting a review of our property. We appreciate you letting us know that our grab-and-go breakfast was not to your expectations. I will be sure to share your comments with our corporate office. Still, I’m so pleased to read that we were able to accommodate your needs with a comfortable stay and exceptional customer service!... More 

Palatine, Illinois
1 review
5 of 5 stars Reviewed May 16, 2016

This hotel is right in the heart of everything and with great prices and service it is a MUST when we travel across country! Easy access off the interstate but yet in a quiet location. Great area to take walks!

Helpful?
Thank ionamacs
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that we were able to provide you with a home away from home experience and exceptional customer service! It’s great to read that our location was convenient for your needs. Once more, thank you for posting your review. We look forward to having you visit... More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Cleveland - Westlake

Address: 30360 Clemens Rd, Westlake, OH 44145-1015 (Formerly Extended Stay Deluxe)
Location: United States > Ohio > Westlake
Price Range: $92 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Cleveland - Westlake 2.5*
Number of rooms: 73
Reservation Options:
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Also Known As:
Extended Stay Westlake
Westlake Extended Stay
Extended Stay America - Cleveland - Westlake Ohio
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