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DoubleTree by Hilton Cleveland Westlake

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DoubleTree by Hilton Cleveland Westlake
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174 Reviews from our TripAdvisor Community

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Showing 171: English reviews
White Post, Virginia
Level Contributor
43 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We already like the Hilton brand properties, but this location stands out for their amazing service. However, the morning hostess on Friday morning was a bit overbearing and controlling which made me feel a bit like I was back in school with the Nuns! Maybe she can be rotated to another job? Hate to give any negative feedback because everyone... More 

Helpful?
Thank Ann H
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear Ann, Thank you for your very kind and complimentary review . We all appreciate the positive feedback. I also appreciate your candid remarks about the way the hostess presented herself to you. Not sure which Friday you were referring too so if you are able to, please write to me and let me know the date of your visit.... More 

Lancaster, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

The accommodations and staff were very nice. A little dusty in our room corners but otherwise very clean. Everyone was very friendly and helpful. Pool and hot tub area was very clean, as was the fitness area. I would gladly stay here again on a future trip.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Richard S
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear Richard, Thank you for your review. Your comments and opinions are very important to us. I was glad to read that you enjoyed your stay and liked our staff. My apologies for the dust in your room. We will work to improve that. We hope to welcome you back in the future. Sincerely, Bob V, General Manager More 

Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

It wasn't as close to the Airport as I thought but worth the ride. The day staff is very polite, knowledgeable, and accommodating. They told me about all The Land's fun places and sites, the quickest way there, and what was new and happening. The rooms were clean, comfortable, and spacious. I will definitely stay here again on future trips.... More 

Helpful?
Thank Everett W
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear Everett W, Thank you for your complimentary review. I was very happy to read that you enjoyed your stay and would definitely stay with us again. I look forward to meeting you. Sincerely, Bob V, General Manager More 

Chicago, Illinois
1 review
3 of 5 stars Reviewed 1 week ago

Shower has an unpleasant odor. This odor was very strong in the room. Also, with no proper ventilation, the air was still and that added to the problem. The reason the shower smells was because of poor drainage. You had to stand in the shower stall and continually wash/rinse your feet because they are in a puddle of dirty water.... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank MadingoAfrica
Palm Desert
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Great location, extremely comfortable beds (most important) free WiFi and free computer access in the lobby and extremely friendly staff. Very Quiet if you request a room not over the pool which we did.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank RonDoerr69
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear Ron Doerr69, Thank you for your very complimentary review on Trip Advisor. We appreciate your patronage and hope that you will be back again soon to stay with us. Please ask for me. I would love to meet you and thank you for your review. Sincerely, Bob V, General Manager More 

Massachusetts
Level Contributor
344 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The a/c unit in my room was a bit noisy, but I travel with silicone ear plugs so it didn't bother me. Their conference facilities are convenient and moderately priced. My room was a standard DT room, nothing fancy but certainly serviceable.

Helpful?
Thank Gus B
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear Gus, Thank you for your review. Glad to read that you enjoyed your stay. I will send an engineer up to inspect your AC unit if I can determine what room you were in. Thanks for your patronage and hope to welcome you back soon! Sincerely, Bob V, General Manager More 

Carlsbad, California
Level Contributor
10 reviews
6 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

This hotel is in a great location close to shopping, many great restaurants and a movie theatre. I enjoyed staying here and the service was wonderful. I will stay here again the next time I am in Ohio.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Johavy
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear Johavy, Thank you for your kind review on Trip Advisor. Happy to read that you enjoy our great location and most of all the service provided by our fine staff. We look forward to your return in the future. Sincerely, Bob V, General manager More 

Springdale, South Carolina
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Let's just say the stay was short, like less than 15 minutes. I am a rewards club member with elevated status and I've never been treated so poorly. One of the small benefits I normally get is early checkin / late checkout. That certainly wasn't the case here. In fact, when I attempted to check in at 4:15PM, I was... More 

Helpful?
Thank Numburz
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Cleveland Westlake, responded to this review

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience... More 

Chicago, Illinois
Level Contributor
48 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Extremely unsafe & dangerous. The lock on our door was broken. I never would have known it was broken had I not double checked that it was locked after leaving the room. Anyone could have walked down the hall, pushed the door handle down and walked into the room. Maintenance stated this was the 3rd door of the night like... More 

Helpful?
Thank jaeparker
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear jaeparker, Thank you for making us aware of the problems you encountered with your door. Insuring that doors close properly is an important concern that we take very seriously. We appreciate your feedback and will increase our efforts to insure that all doors function properly. Sincerely, Bob V, General manager More 

1 review
3 of 5 stars Reviewed 2 weeks ago

Very good location for what I needed. The staff was overall good - some could have used additional customer service training. The hotel has some age but Doubletree has made a lot of modernizations. The rooms are comfortable and clean, although they are small by today's standards. The parking is free, there is a work out area, indoor pool, restaurant... More 

Helpful?
Thank Al R
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear Al R, Thank you for your comments regarding your recent stay. We appreciate your feedback and comments, both good and constructive. We hope to welcome you back the next time you are in the area. Sincerely, Bob V, General Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The DoubleTree By Hilton Cleveland - Westlake is a 266 room full service hotel located just off I-90 at exit 156 in a prestigious western suburb of Cleveland. The DoubleTree by Hilton Cleveland - Westlake is just minutes from Crocker Park and Lake Erie (Huntington Beach.) We are only 20 minutes from Cleveland attractions: Progressive Field (home of the Cleveland Indians), Cleveland Brown s Stadium, The Rock & Roll Hall of Fame, the Science Center, and the Quickens Loan Arena where LeBron James and the Cleveland Cavaliers play all their home games. Special in room amenities are free high-speed Internet, free local calls, and free parking. ... more   less 

Additional Information about DoubleTree by Hilton Cleveland Westlake

Address: 1100 Crocker Rd, Westlake, OH 44145-1033 (Formerly Holiday Inn Cleveland -West)
Location: United States > Ohio > Westlake
Price Range: $119 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Cleveland Westlake 3.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Holiday Inn Cleveland -West Hotel Westlake
Westlake Holiday Inn
Holiday Inn Westlake
DoubleTree By Hilton Cleveland Westlake Ohio
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