We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

DoubleTree by Hilton Cleveland Westlake

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
DoubleTree by Hilton Cleveland Westlake
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

199 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Showing 195: English reviews
columbus, United States
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

I only stayed for two nights and was tied up in a meeting most of the time, but the room was perfect (overlooking the pool area which would be pretty cool if I had my family with me) and the Buffet Breakfast was very, very good. As a Diamond member, the Breakfast was included but it would have been worth... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Daniel O
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear Dan, Thank you for your outstanding review. I was happy to read that you enjoyed your stay. We thank you for your business and look forward to welcoming you back in the future. Sincerely, Bob V, General Manager More 

Westlake, Ohio
1 review
5 of 5 stars Reviewed 4 days ago NEW

Stayed for over 100 days. Staff was very friendly. Pool and hot tub were nice! Ice machine was broke for 2 months but still great stay.. I was staying for work and would stay here again in a heartbeat!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Eric T
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Eric, Thanks very much for your review and most of all for your loyalty. We really appreciate it. We look forward to seeing you again! Sincerely, Bob V, General Manager More 

columbus, United States
1 review
2 of 5 stars Reviewed 5 days ago NEW

I checked in Friday August 12, 2016. My room was never cleaned, just the trash emptied on occasion. The toilet had /soda in the bowl,(Dr. Pepper) and on the seat. Which is a clear indication the toilet was never cleaned. I had to call to the front desk for toilet paper. I assumed this was part of the amenities that... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Denise A
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear Denise, Once again I apologize for the door issues that you had in your room along with the housekeeping shortcomings. Right after you left we did process a credit for a portion of your stay. I assure you that your security and your safety while staying in our hotel are of great concern to me. Sincerely, Bob V, General... More 

Willoughby, OH
Level Contributor
128 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This is a lovely hotel in a great location, with a poorly trained staff. I had to prompt the front desk to provide info during the check-in process. 3 items in my room weren't in working order and weren't fixed promptly when I reported the problem. The hotel was quick to offer a reduction in my bill, but I would... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank JanWill
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear JanWill, Thank you for your review and comments. I apologize for the lapses in service that you experienced. Your satisfaction is very important to me and I do hope that in the future we will have another opportunity to serve you. Sincerely, Bob V, General Manager More 

Chicago, Illinois
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Location is right next to the highway, and near the shops (not walking distance), and it is hilton. However, no concierge lounge, and staffs were more like non-business people. Looks like this is mainly for school sport team, kids and family. We had 2 fault fire alarm in one night, which wasn't good at all

Helpful?
Thank Sean K
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear Sean, Thank you for your review. I apologize about the false alarms that occurred during your stay. We do host a number of youth, family and fraternal groups on weekends and cater to a corporate clientele typically on Monday through Thursday. I do hope that you will give us another opportunity to serve you in the future. Sincerely, Bob... More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Overall we expected more when the names Hilton and Doubletree are attached to a hotel. Our room was quiet and clean and the check-in cookies were a hit. The staff was responsive to our room needs and we appreciated that. This hotel is a great location for taking advantage of the Westlake or Lake Erie area. 😊 We stayed for... More 

Helpful?
Thank KViggs
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear KViggs, Thank you for your review. We appreciate all of your comments and use them to improve. We do hope that you will give us another opportunity to serve you the next time your travel plans call for a hotel room in the Cleveland area. Bob V, General Manager More 

Lakeland, Florida
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here for 4 nights recently. The hotel is really clean and modern. Rooms were small but very clean and comfortable. Indoor pool was nice and well kept. Breakfast buffet had plenty of choices. Hotel staff was friendly and went out of the way to accommodate our requests. The hotel was booked but we never felt crowded. Free shuttle to... More 

Helpful?
Thank RichardHance
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear Richard, Thank you for your great review of our property. I was happy to read that you enjoyed your stay. We look forward to serving you again!! Sincerely, Bob V, General Manager More 

Connecticut
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel was clean and the staff was friendly. I asked for additional blankets and they were never delivered. The pool is nice, but only has a ladder to climb in, difficult for people with mobility issues. Overall it was a nice place to stay.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 259JML46
Level Contributor
10 reviews
5 hotel reviews
2 of 5 stars Reviewed 1 week ago

Cons: The attendant gave us nonfunctioning keys to our room, which I didn't discover till morning because the room was unlocked when we showed up. There was debris falling out of the sofabed when we opened it up, a blouse hanging on the bathroom door hook, no linens for the sofabed, broken phone, and at least one pillow that noticeably... More 

Helpful?
Thank Steve L
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear Steve, Thank you for taking the time to write a review on Trip Advisor. I apologize for the condition in which you found your room. That is definitely not up to our standards. I was also happy to hear that you enjoyed our breakfast buffet and the AC in the room. We appreciate your business and hope to serve... More 

Glen Ellyn, United States
1 review
4 of 5 stars Reviewed 1 week ago

Overall, it is what you expect from a DoubleTree. They have updated the rooms, comfortable bed and clean room. Though my room was relatively close to the elevator, I didn't hear anyone. The breakfast buffet was decent but nothing special. The indoor pool area is clean with very little chlorine smell.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Robert D
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear Robert, Thank you for your review. Glad to read that you enjoyed your stay. I sincerely hope that you will see us again should you need a hotel room in the Cleveland area in the future. Sincerely, Bob V, General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

32 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (17)
Viewed
Room/Suite (5)
Viewed
Bathroom (2)
Viewed
Business Center/Function Rooms (1)
Viewed
Dining (1)
Viewed
Pool/Beach Area (2)
Viewed
Other (6)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (15)
Viewed
Hotel & Grounds (1)
Viewed
Other (14)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Westlake
0.4 mi away
Hampton Inn Cleveland Westlake
0.8 mi away
Hyatt Place Cleveland / Westlake / Crocker Park
0.1 mi away
Sonesta ES Suites Cleveland Westlake
Show Prices
Show Prices
Show Prices
0.2 mi away
Red Roof Inn Cleveland - Westlake
0.2 mi away
Extended Stay America - Cleveland - Westlake
2.8 mi away
Courtyard Cleveland Westlake
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The DoubleTree By Hilton Cleveland - Westlake is a 266 room full service hotel located just off I-90 at exit 156 in a prestigious western suburb of Cleveland. The DoubleTree by Hilton Cleveland - Westlake is just minutes from Crocker Park and Lake Erie (Huntington Beach.) We are only 20 minutes from Cleveland attractions: Progressive Field (home of the Cleveland Indians), Cleveland Brown s Stadium, The Rock & Roll Hall of Fame, the Science Center, and the Quickens Loan Arena where LeBron James and the Cleveland Cavaliers play all their home games. Special in room amenities are free high-speed Internet, free local calls, and free parking. ... more   less 

Additional Information about DoubleTree by Hilton Cleveland Westlake

Address: 1100 Crocker Rd, Westlake, OH 44145-1033 (Formerly Holiday Inn Cleveland -West)
Location: United States > Ohio > Westlake
Price Range: $125 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Cleveland Westlake 3.5*
Number of rooms: 266
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Travelocity, Booking.com, Orbitz, Hotwire, Odigeo, Expedia, Priceline and Hotels.com so you can book your DoubleTree by Hilton Cleveland Westlake reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Cleveland -West Hotel Westlake
Westlake Holiday Inn
Holiday Inn Westlake
DoubleTree By Hilton Cleveland Westlake Ohio
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay