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Super 8 Westlake/Cleveland

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25200 Sperry Road, I-90 Exit 159, Westlake, OH 44145 (Formerly Cross Country)
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Super 8 Westlake\/Cleveland
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301 Reviews from our TripAdvisor Community

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Elk City, Oklahoma
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Rooms were clean, even received a call from the desk making sure my room was ok. The night front desk clerk ( believe her name was Sara) was very friendly and helpful, as I had many questions about the area and I needed directions to the event I was attending. Breakfast was good, has a lot of options but it... More 

Helpful?
Thank Deed53001
Florida
1 review
5 of 5 stars Reviewed January 4, 2016 via mobile

front desk: your front desk girl latrll was great very friendly awesome job she rocks last time visiting there front desk people wasn't that friendly very rude maybe not want to come back and visit but this last day was very great and nice she was very friendly

Helpful?
Thank April H
CECELIA R, General Manager at Super 8 Westlake/Cleveland, responded to this review

Thank you for the positive feedback on our new front desk attendant, she will be happy to see your comment. I am so glad we were able to offer you better customer service this time around. Thank you for giving us a second chance and choosing Super 8 Westlake. More 

Santa Cruz
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 stars Reviewed December 29, 2015 via mobile

Stopped here for a night. Close by to a huge mall and hence has some good food choices nearby in around 5 miles. Front desk lady was friendly and helpful. Got parking right in front of room. Rooms are what you expect in Super 8. Bed was comfy. Clean facility. Morning breakfast had eggs and pancakes as well.

Helpful?
Thank MuggleDude
CECELIA R, General Manager at Super 8 Westlake/Cleveland, responded to this review

Thank you for your feedback and for choosing Super 8 Westlake. We are are happy you enjoyed our complimentary breakfast, clean rooms, and the comfort of our new mattresses. We hope to welcome you back next time you are in the area. More 

Pittsburgh, Pennsylvania
1 review
4 of 5 stars Reviewed December 28, 2015

you need front desk people that are friendly, I like the hotel I have been at the hotel before, but i don't want to come back it i have to have the two desk people take care of me that worked Saturday night.

Helpful?
Thank rainbowmom71
CECELIA R, General Manager at Super 8 Westlake/Cleveland, responded to this review

Thank you for taking the time to give us your feedback and your continued business. I appreciate you bringing this to our attention and apologize on behalf of the front desk staff. Positive customer service is of the utmost importance to us, we will look into this matter so it doesn't happen again. Once again, thank you for your continued... More 

West Lafayette
2 reviews
3 of 5 stars Reviewed December 22, 2015

If you are looking for a clean place to lay your head for a night, this is a decent place to stay. It is by no means five-star, but it is clean and secure.

Review collected in partnership with Super 8

Helpful?
Thank Carolyn M
CECELIA R, General Manager at Super 8 Westlake/Cleveland, responded to this review

Thank you for taking the time to give us your feedback and commenting on the cleanliness of the rooms. We hope to welcome you again next time you are passing through. More 

Custer, Michigan
2 reviews
4 of 5 stars Reviewed December 16, 2015

Girls at the desk were extremely helpful. Wish I could remember the name of one of the gals. They all made sure we had a good stay.

Review collected in partnership with Super 8

Helpful?
Thank C3443AMdeborahb
CECELIA R, General Manager at Super 8 Westlake/Cleveland, responded to this review

Thank you for giving us your feedback, we do our best to keep our rates affordable and still offer a great value. Our front desk staff works very hard to ensure guest satisfaction thank you for your kind comment. We are so happy you enjoyed your stay. More 

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