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TownePlace Suites Cleveland Westlake

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25052 Sperry Drive, Westlake, OH 44145
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TownePlace Suites Cleveland Westlake
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32 Reviews from our TripAdvisor Community

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Pensacola Courtyard
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 19, 2015

I really enjoyed staying at this property it feels like a home away from home. Although older and in need of a renovation it is still a great place to stay. The staff are very nice and outgoing and they do take really good care of you. The rooms are perfectly clean which is a big deal for me and... More 

Helpful?
Thank Kevin B
Chicago, Illinois, United States
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed November 9, 2015

This hotel is located west of Cleveland (so we avoided morning traffic heading to Chicago) just off I-90 which was convenient for us on our cross country road trip with two dogs. The check in was easy and the gal was very nice. The hotel is extremely basic as expected. The hallways through out the building smelled of disinfectant, which... More 

Helpful?
Thank Lisa P
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed September 13, 2015 via mobile

This was a terrific place to stay. Had a studio suite. Really high ceilings add to the spacious feel. Complete kitchen. Bathroom was very nice. Only complaint was that the bed was a bit too soft for my personal liking but that is just a preference. Assortment of pillows including soft to firm. Highly recommend!!

Helpful?
Thank SJG526
Charlotte, North Carolina
1 review
5 of 5 stars Reviewed August 31, 2015

I was greeted by very friendly staff members, exceptional considering there were several people ariving at the same time to check in. Joan, the property mgr there was particularly friendly & accomodating. She acknowledged my being a Platinum Elite member, worked extra hard, along with a front desk employee, to find a room that was fitting with my preferences And... More 

Helpful?
Thank Mstraveler15
Marilla, New York
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed August 23, 2015 via mobile

The hotel was clean and the night staff was very accommodating! The day staff was not! Needed additional shampoo etc and they never brought it upon request. Would have rated higher but the service was not good. The outside pool was nice but too crowded for our young kids. So we made our way next door to use the pool... More 

Helpful?
2 Thank RnRfamily19
London
Level Contributor
239 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
4 of 5 stars Reviewed August 8, 2015

First time to stay in this chain, room was nice big with a kitchen, hotel had a pool. The layout has a number of swipe doors for security difficult for us with luggage. We booked this because of price/location, rooms sleep 4, you get complementary breakfast which is good but basic, bagels, toast, cereal and waffles/fruit. The breakfast area is... More 

Helpful?
Thank KevinLondon
GM_Erica, Manager at TownePlace Suites Cleveland Westlake, responded to this review

KevinLondon Thank you for the great review of our hotel! Sorry for the tight fit. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David Bragan More 

Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 24, 2015

I went to an evaluation at Cleveland Clinic. All the hotels close to the hospital were booked so other Marriott hotels were suggested. With the hospital price and a beautiful 2 bedroom suite with living room, kitchen and eating area if we need to come back, this is worth the extra few minutes drive.

Helpful?
1 Thank Janice C
GM_Erica, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

Dear Janice C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We appreciate you staying with us while you visited the Cleveland Clinic. Your comments are appreciated and very kind. We look forward to seeing you again soon. Sincerely, Erica Todhunter General Manager More 

greenwood, in
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 8, 2015

While my husband being hospitalized in Cleveland for a lung transplant I stayed at Towneplace for over two months. And although it was not the most prestigious property I have stayed at, the customer service was great. Under the circumstances both the front desk and maintenance were always helpful and friendly. The only downside was the limited cable channels. (You... More 

Helpful?
1 Thank kjhall
GM_Erica, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

Hello kjhall, Thank you so very much for the kind and generous words about the TownePlace Suites Cleveland Westlake. Our entire team appreciates hearing from our guests. We are all very pleased to hear that your experience with our team friendly and helpful It is important to us that we all meet and exceed your expectations. We enjoyed having you... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 26, 2015 via mobile

My extended family just spent 3 nights while visiting Oberlin for our daughters graduation. It was the only dependable name brand hotel that offered a 2 bedroom suite, necessary for our party of 5. We are Marriott reward members and always look first at their options. First the positive: reasonable nightly rate, clean, well maintained, comfortable beds, good climate control,... More 

Helpful?
1 Thank Mark W
GM_Erica, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

Mark W, Congratulations on your Daughter's Graduation at Oberlin College! Our entire staff appreciates you choosing our hotel during this time of celebration. Thank you for your great review of our hotel. We appreciate the feedback. It assists us in continuing to provide the service and product that guests enjoy, as well as update to areas that may be improved,... More 

Columbus, Ohio
Level Contributor
57 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed May 19, 2015

For a quick weekend stay, the location was easy to find and convenient to our family. Our room was clean, quiet, had free wifi, and met all of our needs. The only downside is when we went down to get breakfast, there were out of coffee and the only food left at breakfast bar was English muffins. We left and... More 

Helpful?
Thank Melanie D
GM_Erica, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

Hello Melanie D, Thank you for taking the time to share your feedback. I apologize that our breakfast amenities were not refreshed in a timely manner. We are refilling the breakfast more often. We hope to welcome you back to our hotel very soon! Sincerely, Erica Todhunter More 

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