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TownePlace Suites Cleveland Westlake

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TownePlace Suites Cleveland Westlake
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38 Reviews from our TripAdvisor Community

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Showing 37: English reviews
GA
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed July 15, 2016

We used Mariott reward points for this stay, and even got an upgrade. Check-in/out was very easy, and the staff was very friendly. The room was really nice with a kitchenette, bedroom and the amenities for being totally comfortable. The beds were awesome! Breakfast was nice with a good variety of foods offered. I would have been comfortable staying a... More 

Helpful?
Thank Miriam M
paul g, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

Miriam, Thanks so much for your comments! We're so glad you enjoyed your stay! Look forward to seeing you next time you visit.... More 

North Webster, Indiana
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed July 4, 2016

Even though I was using Marriott points for this stay, the staff was extremely helpful and polite, and even gave us a room upgrade. Will definitely stay here again if in the area. The pool looked nice, but we were unable to use due to rain. The breakfast area was well appointed, and the selection of foods offered was very... More 

Helpful?
Thank mwfriederichs
paul g, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

Thanks so much for your compliments and comments on your visit with us! We look forward to seeing you again soon! ....hope it's not raining next time, so you can use the pool! More 

Irvine, California
Level Contributor
71 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed May 25, 2016 via mobile

I have stayed at a variety of locations in Western Cleveland. This one was recommended by my travel advisor. The front desk was nice and check in was easy. I loved the room. It featured a kitchen so I was able to grocery shop and prepare my own meals. They also had an on site laundry. It is 1$ per... More 

Helpful?
Thank Eric B
paul g, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

Eric B, Thanks so much for your comments and compliments! Towneplace Suites is set up specifically for the "longer" stay Guest, so includes everything you mentioned for that reason (kitchen, laundry, etc.). Thanks again, and hope to see you next time you visit the Cleveland area! More 

Damascus, Maryland
1 review
4 of 5 stars Reviewed May 16, 2016

Convenient location surrounded by plenty of restaurants. Close to Crocker Park. Very comfortable rooms - beds are quite comfortable. All rooms have a full kitchen. Breakfast is "ok", it could be improved upon. The staff is friendly and helpful. Free Wifi with decent speed. I've stayed here many times and will return.

Helpful?
Thank anndamon
paul g, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

Thank you for your comments and compliments! Can't wait to see you again when you visit Westlake! More 

Tn
Level Contributor
63 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed March 19, 2016

Stayed here for only one night. We had booked a 2 bedroom suite. We were allowed to check in on arrival about 2 pm. Suite was very clean. Plenty of room- small but adequate kitchen, did not cook but used refrigerator to store sodas and wine. Wif fi was okay. Plenty of hot water and pressure in the shower. The... More 

Helpful?
Thank vandynurse
David B, Manager at TownePlace Suites Cleveland Westlake, responded to this review

We strive to meet and exceed all of our guests expectations and we have fallen short of the goal during your stay with us. I want to thank you for your feedback and we will certainly use it to improve all of our guests experiences. More 

Chicago, Illinois
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed February 27, 2016

This was your typical Marriott TownePlace suites about half hour west of Cleveland. It was clean, decent towels, kitchen space (I did not use). Perfectly acceptable complimentary breakfast, hot and cold options. Room temp was comfortable. Only criticism was how difficult it was to find (it's off road) and a rather difficult and u welcoming entryway. The small lobby/front desk... More 

Helpful?
Thank Sue H
David B, Manager at TownePlace Suites Cleveland Westlake, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Pensacola Courtyard
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 19, 2015

I really enjoyed staying at this property it feels like a home away from home. Although older and in need of a renovation it is still a great place to stay. The staff are very nice and outgoing and they do take really good care of you. The rooms are perfectly clean which is a big deal for me and... More 

Helpful?
Thank GM-Pensacola
Chicago, Illinois, United States
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed November 9, 2015

This hotel is located west of Cleveland (so we avoided morning traffic heading to Chicago) just off I-90 which was convenient for us on our cross country road trip with two dogs. The check in was easy and the gal was very nice. The hotel is extremely basic as expected. The hallways through out the building smelled of disinfectant, which... More 

Helpful?
Thank Lisa P
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed September 13, 2015 via mobile

This was a terrific place to stay. Had a studio suite. Really high ceilings add to the spacious feel. Complete kitchen. Bathroom was very nice. Only complaint was that the bed was a bit too soft for my personal liking but that is just a preference. Assortment of pillows including soft to firm. Highly recommend!!

Helpful?
Thank SJG526
Charlotte, North Carolina
1 review
5 of 5 stars Reviewed August 31, 2015

I was greeted by very friendly staff members, exceptional considering there were several people ariving at the same time to check in. Joan, the property mgr there was particularly friendly & accomodating. She acknowledged my being a Platinum Elite member, worked extra hard, along with a front desk employee, to find a room that was fitting with my preferences And... More 

Helpful?
Thank Mstraveler15
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
TownePlace Suites Brand Ranked #1 in Extended Stay by J.D. Power and Associates for 2013. ... more   less 

Additional Information about TownePlace Suites Cleveland Westlake

Address: 25052 Sperry Dr, Westlake, OH 44145-1535
Location: United States > Ohio > Westlake
Price Range: $138 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Cleveland Westlake 2.5*
Number of rooms: 86
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Also Known As:
Towneplace Suites Cleveland Westlake Hotel Westlake
TownePlace Suites Cleveland Westlake Ohio
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