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Sonesta ES Suites Cleveland Westlake

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Traveler (84)
Room & Suite (52)
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About

#5 of 10 hotels in Westlake
Location
4.4
Cleanliness
4.1
Service
4.2
Value
3.9
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Meeting rooms
Parking
Wifi
Hot tub
Outdoor pool
BBQ facilities
Convenience store
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Housekeeping
Safe
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Quiet
Mid-range
Hotel links
Special Offer:5% Off Or More With Travel Pass
458Reviews10Q+A83Room tips
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WILLIAM M wrote a review Feb 2024
1 contribution
I checked into the hotel on the first of the month. I paid seventeen hundred three dollars and seventy five cents. For a thirty days day. When I checked into the room. It smelled absolutely disgusting. I put my stuff in the Room I sprayed some air fresheners And I left. I came back four hours later. The room still smelled awful. I was exhausted So I laid in the bed. The bed was the worst smell. I started gagging. I could not stay in this hotel I called the front desk. A very confrontational manager got an a phone with me Start a bad mouthing and smart mouthing. Threaten me with the police. Then called the westlake police department on me. The police removed me from my room. The management said I am trespassed on the property. They put me out of the hotel. At seven o'clock at night It was thirty degrees and snowing. I had no word to go. The hotel still refuses to refund my money. Eye contact everybody. My money has never been refunded it has been sixteen days since the incident. I do not recommend this dirty hotel. It smells disgusting. And they called the police on me and tried to have me arrested. Do not waste your money in time. And please don't have a problem. Because they will steal your money off your credit card. And never refund it
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Services, Guest Services / Front Office at Sonesta ES Suites Cleveland Westlake
Responded 3 weeks ago
Dear William, What you have described in your review deeply troubles us. Please accept our sincere apologies for the issues you had with your room; we will have our housekeeping team look into your concerns. Additionally, we will speak with our staff to investigate your interaction with law enforcement. If you have any questions regarding refunds, please reach out to us so we can further discuss this matter. Thank you for taking a moment to share your thoughts.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Steve C. wrote a review Apr 2022
2 contributions1 helpful vote
Hotel's Favorite
Julia Ambuehl at front desk was awesome! Very glad she was there to greet us! She is a wonderful representative of Sonesta Suites in Westlake OH. Clean room and had everything we needed and was close to our travel destinations.
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Date of stay: April 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Joanne Victoria, General Manager at Sonesta ES Suites Cleveland Westlake
Responded Jul 20, 2022
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Neil R wrote a review Sep 2023
1 contribution
Visited for one night in June 2023. Paid for a self catering apartment. On opening the kitchen cupboards, we found barely any cups, plates, bowls, glasses and few cooking utensils. At reception, a young woman could only help by providing some paper plates and plastic cutlery. Oh, but there were two coffee makers in a cupboard - both broken. Complained to Sonesta via their website. Got an initial email saying the hotel was a "franchise" so their ability to offer my requested partial refund was limited. Said they would pass it on to the hotel management. By September, and several more emails - ignored - they eventually got back to me to say the hotel management would not be offering any refund. But they did tell me to have a great day! Further emails to the hotel management have gone unanswered. I only politely asked for a partial refund. It's a shame, because I used Sonesta in Florida before and was very happy with the service. Never again. Do yourselves a favour - and AVOID.
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Date of stay: June 2023
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Services, Guest Services / Front Office at Sonesta ES Suites Cleveland Westlake
Responded Sep 28, 2023
Dear Neil, Thank you so much for your feedback. We're sorry to hear about any disappointment in the service received, as guest satisfaction is our ultimate goal. Should you wish to discuss this further, we encourage you to reach out to us offline so that we may better assist you. We wish you all the best.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Brandi Downing wrote a review Sep 2023
Baltimore, Maryland31 contributions13 helpful votes
This places sucks. Was not very clean, smelled like an ash tray, the kitchen is equipped with maybe a couple of pots and norhing else, didnt get the fireplace room that I booked, and the bathroom is disgusting and moldier than a wheel of blue cheese. Stay somewhere else.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Services, Guest Services / Front Office at Sonesta ES Suites Cleveland Westlake
Responded Sep 22, 2023
Cleanliness is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our housekeeping team will be sure to give your room the attention it deserves. We know that we can impress you, so please consider giving us another chance soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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yellowtonkajeep2002 wrote a review Aug 2023
Fort Lauderdale, Florida2 contributions
+1
Gross!! Here for clevland clinic. Not clean! UnHEALTHY! Spider webs and cobwebs every where! Moldy tub caulk. Carpet is the kind that never remove shoes! Mounds of dust coming outs the vents on the ceiling fireplace didn't work they said tomorrow.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Pick a different place
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Services, Guest Services / Front Office at Sonesta ES Suites Cleveland Westlake
Responded Aug 14, 2023
Your experience is not one that we're proud to read about, as we know we're capable of much better. It is genuinely upsetting to hear this, as we work hard to impress. Nonetheless, thank you for bringing your concerns to our attention. Our team will address them immediately and ensure we're always presenting our property and accommodations in the best light, especially regarding our dedication to cleanliness. As your travels continue, we wish you well and hope you consider returning in the future for a better visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Julie D wrote a review Aug 2023
16 contributions
This place has gone downhill rapidly in the last few years. What used to be a great place to stay has become cheap and dirty. Seems overrun by families looking to use the pool, which is fine, except when I'm only given two pillows for a KING bed and a fold-out couch. Our room wasn't clean (dusty, buggy, filthy rug) and check-in can be challenging. Will never stay here again, despite the proximity to Crocker Park. There are other places to stay, albeit more expensive. I'll pay extra.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Don't bother
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Services, Guest Services / Front Office at Sonesta ES Suites Cleveland Westlake
Responded Aug 10, 2023
Dear Julie, We appreciate you choosing to stay with us. Thank you for sharing your thoughts. We are glad that our location was convenient. However, we are disheartened that we were unable to meet all of your expectations. We will be sure to share your feedback with our team for improvement. Please consider booking with us again, so we can show you a better stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tourist42502120168 wrote a review Jul 2023
2 contributions
I would never stay here. This place is dirty and Manager (Ivan) is nasty to guests. We looked at the room and left without staying it was that bad. Front Desk lady and Manager were awful to deal with.
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Services, Guest Services / Front Office at Sonesta ES Suites Cleveland Westlake
Responded Jul 28, 2023
We appreciate you taking the time to share your thoughts with us. It is disheartening to know that we were unable to meet your expectations. Our team strives to provide the best quality customer service for our guests. However, what you experienced is not indicative of that, and we will be sure to share your feedback with our team for immediate improvement.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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D Clark wrote a review Jul 2023
Denver, Colorado1 contribution
First impression was hotel was run down but kept open mind. Once arrived at room, there was no bath towels provided or hangers in closets. We stayed 4 nights but room only cleaned on first night. Had to take full trash containers to dumpster ourselves. Trash found between end table and sofa. Coffee table and towel bars broken. UNSAFE- did not use patio sliding glass door so assumed it was secured. On last night checked to make sure door was locked and found door lock was broken and door opened easily. Called front desk and was told there was a thin aluminum bar that can be lowered to secure door. It was never explained that the door lock was broken and to use the backup system. For 3 days and nights our room was not secure and could have been accessed by simply opening the sliding door. I strongly advise avoiding this hotel.
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Date of stay: July 2023Trip type: Traveled with family
Room Tip: Avoid this hotel especially if planning a stay with family. This hotel is NOT safe.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Services, Guest Services / Front Office at Sonesta ES Suites Cleveland Westlake
Responded Jul 14, 2023
Guest feedback is always appreciated and welcome, and we thank you for taking the time to share your comments. It's always our goal to provide a secure and comfortable environment, so we apologize for any confusion with how to secure the sliding glass door. We'll speak with our front desk team to ensure that they make this clearer. The issues you raise are important to us, and we will discuss your constructive remarks internally so we can seize any opportunities for improvement. We can't change the past, but we hope to have the opportunity to change your perceptions in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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gobluegirl wrote a review Jun 2023
Detroit, Michigan918 contributions80 helpful votes
Came to town to visit friends and they suggested this hotel and the doubletree. I had just stayed at doubletree in Philly and didn't have a good experience, so I booked the Sonesta. Had a slight problem at check in, but the ladies at the desk were very helpful and nice. Hotel could use some updating and when entering our room, I thought I had made a mistake by booking this hotel. I was wrong, the stay ended up being good. Yes, the rooms need updated, but our room was very clean, roomy and the bed was very comfortable. This hotel was the quietest hotel I have ever stayed at, and we slept very well. Give this hotel a chance if you want a clean and quiet room.
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jamie H wrote a review May 2023
2 contributions2 helpful votes
Filthy rooms. First room had hairs in the bed. Obviously the sheets had not been changed. Hair all over the bathroom floor. We complained. No housekeeping staff. Front desk wanted to give us sheets so we could change them. We refused. Gave us an "upgraded" room. Another filthy room and bathroom. Previous occupants' ice cream bars in freezer. Dirty dishes in cupboard. Husband woke up with 2 centipedes on his face. No joke! Disgusting place, and we will never stay here again.
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Do not stay here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Services, Guest Services / Front Office at Sonesta ES Suites Cleveland Westlake
Responded Jun 3, 2023
Dear Jamie, The experience you have described is not a typical one at our property, and we sincerely apologize that you were not comfortable throughout your visit. Our team aims to provide top-notch service alongside comfortable accommodations. Rest assured, your remarks will be discussed internally so that we can seize any opportunities for improvement. We can't change the past, but we assure you that we will do everything we can to ensure no missteps are repeated.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$95 - $120 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn by marriott cleveland westlake hotel westlake, residence inn cleveland westlake, cleveland residence inn
LOCATION
United StatesOhioWestlake
NUMBER OF ROOMS
104
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SONESTA ES SUITES CLEVELAND WESTLAKE $84 ($̶1̶0̶3̶) - Updated 2024 Prices & Hotel Reviews - Ohio

Frequently Asked Questions about Sonesta ES Suites Cleveland Westlake
Which popular attractions are close to Sonesta ES Suites Cleveland Westlake?
Nearby attractions include Regal Crocker Park and IMAX (0.6 miles) and Sky Zone Trampoline Park Westlake (0.7 miles).
What are some of the property amenities at Sonesta ES Suites Cleveland Westlake?
Some of the more popular amenities offered include free wifi, a pool, and a fitness center.
Which room amenities are available at Sonesta ES Suites Cleveland Westlake?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Sonesta ES Suites Cleveland Westlake?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Sonesta ES Suites Cleveland Westlake?
Yes, free parking is available to guests.
What are some restaurants close to Sonesta ES Suites Cleveland Westlake?
Conveniently located restaurants include Cabin Club Steak House, Yard House, and Bonefish Grill.
Are there opportunities to exercise at Sonesta ES Suites Cleveland Westlake?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Sonesta ES Suites Cleveland Westlake?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Sonesta ES Suites Cleveland Westlake?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sonesta ES Suites Cleveland Westlake offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Is Sonesta ES Suites Cleveland Westlake accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.