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Sonesta ES Suites Cleveland Westlake

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Sonesta ES Suites Cleveland Westlake
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179 Reviews from our TripAdvisor Community

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Showing 176: English reviews
Fairport, NY
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I had a very positive experience with this property, especially considering money paid (used priceline, about $115). The room was large, two queens, sofa bed, fireplace and a full kitchen. Clean, modern, apartment-like. The breakfast buffet was above expectations, as it had 4 hot items (eggs, sausage, hash browns) in addition to the standard stuff. They also allowed me a... More 

Helpful?
Thank fdsailor
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is a nice solid hotel with extras for a good price. They are renovating by section, so it looks like it'll get even nicer soon. Rooms are all suites with spacious living areas and full kitchens, separate sink counter areas and toilet/tub rooms. They have sliding doors to a tiny patio if you want fresh air, as well as... More 

Helpful?
Thank Anne C
Austin, Minnesota
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed here while driving across the Midwest and primarily chose this due to the proximity to I90 and the reasonable price. We found the room to be clean and comfortable and much more spacious than a standard hotel room. We did not use the kitchen, it appeared to be clean but was in need of updating. We did not... More 

Helpful?
Thank KellyO319
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear KellyO319, On the behalf of the staff, we appreciate your review of the Sonesta ES Suites Cleveland Westlake. We are glad you were able to enjoy Westlake area and Crocker Park. In your review, it mentioned the hotel needed updating. We are in the process of re-imaging our suites with new appliances, beds, and more that should be completed... More 

Cambridge, Massachusetts
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

The staff is friendly and helpful, but the place is a wreck. Toilet broken. Sidewalks flooding. Doors close and rattle the walls next door. "Hot" breakfast is poorly-stirred powdered eggs. Not worth the price - especially with a $75 pet fee.

Helpful?
Thank Travelprofessor_10
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear Travelprofessor_10, Thank you for your candid review of your recent stay with us. I apologize it is not what you hoped nor expected. We are currently going through a re-imaging of our property, which will address some of the issues you had experienced. Since our suites our spacious than a standard hotel room, our Pet fee reflects the time... More 

Cub Run, Kentucky
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Nice full kitchen and living room area. Enjoyed the free dinner to get to know other travelers as well as the nice hot breakfast with a great selection. The staff was friendly and very helpful. The maintenance grew seemed to be diligent in keeping the place well kept. We hope to bring our kids back when we have more time... More 

Helpful?
Thank Dbright164
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear Dbright167, From your review, it sounds we have a new Sonesta ES Suites Cleveland Westlake fan! We appreciate you getting to know our brand and cannot wait to have you back to enjoy our Sports Court and Pool when your time allows! See you on your next trip! Sincerely, Lisa S. Operations Manager More 

Ohio
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Was excited to get a deal for here. I needed a room I went to a concert and was going to lake the next day. Super disappointed. Stayed in back building number 10. Walked in and the room felt wet. I let it go. Opened the both closet doors and overwhelming cat pee smell I know I have kitties. It... More 

Helpful?
Thank Materialgrl
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear Materialgrl, I am saddened to hear you were disappointed in your recent stay and that we did not meet your expectations. I have shared your comments with the team to create new ways to ensure this will not be a future issue. We do hope you try as again when you are in the Westlake area. We are in... More 

Ohio
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I’ll start out by saying I do recommend Sonesta Suites. I will detail out some things that may or may not bother you – most of them did not bother me, but I know from being a long-time member and reviewer that some things that bother a lot of other people. Let’s start with some Pros and Cons. Biggest Pro... More 

Helpful?
Thank webmonkee
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear Webmonkee, Thank you for your review during your recent trip to the Westlake area. I am pleased to hear you have enjoyed your stay with us! I will pass on your pros and cons to the staff to use as a tool to grow the hotel into the best hotel in Westlake. We are still in the process of... More 

Portsmouth, New Hampshire
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 15, 2016 via mobile

We found this hotel to be a value compared to staying in Cleveland. The hotel is less than 20 miles outside of the city in a suburb called Westlake. When we first arrived, we thought "strange". It is an extended stay hotel and looks like it used to be a residence Inn. You can tell that some people live there.... More 

Helpful?
1 Thank D F
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear D F, Thank you for staying at Sonesta ES Suites Cleveland Westlake. I am pleased to hear we met your standards and will stay with us again! Also, I am glad you were able to utilize the pool on an extremely hot day, maybe next time it will a little cooler next time. We will forward to your next... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 15, 2016

We drove from VT to Chicago and needed a place to stay in between. I went through Priceline and was able to get a decent price. We are a family of 4 with 2 boys (6 and 2). There was an issue with Priceline but Sonesta ES worked with us to resolve our issue. We are very thankful for their... More 

Helpful?
Thank Alaina S
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear Alaina S, Thank you for choosing Sonesta ES Suites Cleveland Westlake during your travels. It sounds like we were a perfect fit for your family. We invite you back the next time you are travelling through the Cleveland area. Lisa S. Operations Manager More 

Tn
Level Contributor
63 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed July 11, 2016

Stayed 6 night in a 2bedroom suite(one room is a loft). All these rooms are on the 2nd floor. There is no elevator but I knew that ahead of time. The facility is charming- nice pool in the center of what looks like an apartment complex. The outside area looked freshly painted and was very clean. The morning breakfast is... More 

Helpful?
Thank vandynurse
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear vandynurse, Thank you taking the time to write a review about your recent stay with us. I have shared your comments with the staff to improve our service and our team. We hope to see you back after our renovations are complete by the end of the year. I am sure the items mentioned above will be corrected. See... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
The Sonesta ES Suites Cleveland Westlake, is a surprisingly different take on all-suite, extended-stay accommodations. Amidst a pleasant and inviting ambience, each room overlooks our unique, park-like setting and has been thoughtfully designed to ensure you a comfortable stay. Whether you're in Cleveland for work or pleasure, you'll enjoy a wide array of services and amenities, and an inviting staff that's ready to greet you with Everyday Surprises. Our studio and two bedroom loft suites help you spread out and stay on task. To help you keep to your budget, each suite features a fully-equipped kitchen and includes free daily breakfast and free parking. The hotel is moments from I-90, near connections to I-80 and I-71 and 20 minutes from downtown Cleveland. ... more   less 

Additional Information about Sonesta ES Suites Cleveland Westlake

Address: 30100 Clemens Rd, Westlake, OH 44145-1013 (Formerly Residence Inn by Marriott Cleveland Westlake)
Location: United States > Ohio > Westlake
Price Range: $101 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sonesta ES Suites Cleveland Westlake 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Residence Inn By Marriott Cleveland Westlake Hotel Westlake
Residence Inn Cleveland Westlake
Cleveland Residence Inn
Sonesta ES Suites Cleveland Westlake Ohio
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