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Sonesta ES Suites Cleveland Westlake

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Sonesta ES Suites Cleveland Westlake
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184 Reviews from our TripAdvisor Community

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Showing 181: English reviews
Las Vegas, Nevada
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

One of the best things about Sonesta Westlake is their staff. Had a five day stay there and received excellent service particularly from Moza (in the breakfast room). Also Matthew and Lisa in the front office were very helpful. The property, as mentioned by others, is being renovated. We stayed in a renovated room and they are very nice. Only... More 

Helpful?
2 Thank bw91344
Damascus, Maryland
2 reviews
4 of 5 stars Reviewed 2 weeks ago

I booked a studio space for 4 nights and was more than pleasantly surprised when I checked in. My unit was totally redone - great fully stocked kitchen with full-sized appliances, granite counters, large built-in table. The living area had comfortable seating and a good sized TV. The bathroom area had plenty of counter and closet space. The decor was... More 

Helpful?
Thank anndamon
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear Anndamon, Thank you for your review during your recent stay with us. I am thrilled you have found us and enjoy our newly renovated rooms. I am excited to hear that we are your new favorite in Westlake! We hope we will see you back soon and once our reimaging is complete. Sincerely, Lisa S. Operations Manager More 

Temperance, Michigan
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great place to stay for the price. No complaints. My wife and I stayed in 213 over the Labor Day weekend -- and thoroughly enjoyed the accommodations. I would definitely book this hotel again. The staff was very friendly, the rooms were surprisingly spacious and comfortable, and the renovations going on did not detract from the comfortable ambiance of the... More 

Helpful?
Thank Randy J
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear Randy J, We appreciate your stay with us and are thrilled you were able to enjoy our spacious suites. Thank you for the kind words regarding the staff as well. I hope we gained another Sonesta fan! We hope to see you next Labor Day, if not sooner. Sincerely, Lisa S. Operations Manager More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Spacious and Comfortable Cable and Internet were not excellent but also good, some channels faded out others fine. Breakfast basic with different choices every day along with standards so you knew what to expect.

Helpful?
Thank Timid_Chef
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear Timid_Chef, Thank you for kind review of your recent stay with us. I will look into the issues you had mentioned and will hopefully get them corrected for your next visit. Sincerely, Lisa S. Operations Manager More 

Westlake
1 review
1 of 5 stars Reviewed 4 weeks ago

We’ve stayed in this hotel several times in past years when visiting family in town. The location is great (close to Crocker Park) and we like having the full kitchen and two bathrooms. The condition of the property has deteriorated considerably since our last visit and we cut our stay short after one night and left to find a better... More 

Review collected in partnership with Sonesta

Helpful?
Thank O2815SUtonyc
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear 02815SUtonyc, First of all, I would like to apologize for our shortcomings during your stay. It is unacceptable and it is not up to Sonesta standards. Your review allows us to review what we need to work on as a team and with the Housekeeping staff, so with this I say 'thank you.' As a team, we never like... More 

Fairport, NY
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 25, 2016

I had a very positive experience with this property, especially considering money paid (used priceline, about $115). The room was large, two queens, sofa bed, fireplace and a full kitchen. Clean, modern, apartment-like. The breakfast buffet was above expectations, as it had 4 hot items (eggs, sausage, hash browns) in addition to the standard stuff. They also allowed me a... More 

Helpful?
Thank fdsailor
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear fdsailor, Thank you for your pleasant review of your recent stay with us. It sounds like we were the perfect fit for your recent trip into town despite the drive to some attractions, but we kept you fueled with our complimentary hot breakfast. We hope we will see you back for your next trip into Cleveland. Sincerely, Lisa S.... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 24, 2016

This is a nice solid hotel with extras for a good price. They are renovating by section, so it looks like it'll get even nicer soon. Rooms are all suites with spacious living areas and full kitchens, separate sink counter areas and toilet/tub rooms. They have sliding doors to a tiny patio if you want fresh air, as well as... More 

Helpful?
Thank Anne C
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear Anne C, We appreciate your recent review of your stay with us. It sounds like you enjoyed many of our amenities we have to offer like our breakfast and evening social. As you mentioned, we are working on re-imaging our hotel with new appliances, furniture, and decor. This process should be done by the end of November. Please come... More 

Austin, Minnesota
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed August 21, 2016 via mobile

We stayed here while driving across the Midwest and primarily chose this due to the proximity to I90 and the reasonable price. We found the room to be clean and comfortable and much more spacious than a standard hotel room. We did not use the kitchen, it appeared to be clean but was in need of updating. We did not... More 

Helpful?
Thank KellyO319
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear KellyO319, On the behalf of the staff, we appreciate your review of the Sonesta ES Suites Cleveland Westlake. We are glad you were able to enjoy Westlake area and Crocker Park. In your review, it mentioned the hotel needed updating. We are in the process of re-imaging our suites with new appliances, beds, and more that should be completed... More 

Cambridge, Massachusetts
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed August 20, 2016 via mobile

The staff is friendly and helpful, but the place is a wreck. Toilet broken. Sidewalks flooding. Doors close and rattle the walls next door. "Hot" breakfast is poorly-stirred powdered eggs. Not worth the price - especially with a $75 pet fee.

Helpful?
Thank Travelprofessor_10
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear Travelprofessor_10, Thank you for your candid review of your recent stay with us. I apologize it is not what you hoped nor expected. We are currently going through a re-imaging of our property, which will address some of the issues you had experienced. Since our suites our spacious than a standard hotel room, our Pet fee reflects the time... More 

Cub Run, Kentucky
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed August 14, 2016

Nice full kitchen and living room area. Enjoyed the free dinner to get to know other travelers as well as the nice hot breakfast with a great selection. The staff was friendly and very helpful. The maintenance grew seemed to be diligent in keeping the place well kept. We hope to bring our kids back when we have more time... More 

Helpful?
Thank Dbright164
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear Dbright167, From your review, it sounds we have a new Sonesta ES Suites Cleveland Westlake fan! We appreciate you getting to know our brand and cannot wait to have you back to enjoy our Sports Court and Pool when your time allows! See you on your next trip! Sincerely, Lisa S. Operations Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
The Sonesta ES Suites Cleveland Westlake, is a surprisingly different take on all-suite, extended-stay accommodations. Amidst a pleasant and inviting ambience, each room overlooks our unique, park-like setting and has been thoughtfully designed to ensure you a comfortable stay. Whether you're in Cleveland for work or pleasure, you'll enjoy a wide array of services and amenities, and an inviting staff that's ready to greet you with Everyday Surprises. Our studio and two bedroom loft suites help you spread out and stay on task. To help you keep to your budget, each suite features a fully-equipped kitchen and includes free daily breakfast and free parking. The hotel is moments from I-90, near connections to I-80 and I-71 and 20 minutes from downtown Cleveland. ... more   less 

Additional Information about Sonesta ES Suites Cleveland Westlake

Address: 30100 Clemens Rd, Westlake, OH 44145-1013 (Formerly Residence Inn by Marriott Cleveland Westlake)
Location: United States > Ohio > Westlake
Price Range: $96 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sonesta ES Suites Cleveland Westlake 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Residence Inn By Marriott Cleveland Westlake Hotel Westlake
Residence Inn Cleveland Westlake
Cleveland Residence Inn
Sonesta ES Suites Cleveland Westlake Ohio
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