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The room was not clean – stains on sheets and spread, dirt on the baseboards. It was late when we checked in so we just used the towels to cover the stains.
We were gone all day and when we returned THE ROOM HAD NOT...More
Located just out of Cleveland, the hotel is what you would expect from a Marriott Courtyard. Decent rooms, good staff and a good location. Spent time in the bistro after dinner enjoying a few drinks with co workers. Multiple restaurants located within walking distance if...More
Westlake is a town of pleasant homes. I never expect a fancy hotel at a low price room rate. And this hotel is nothing fancy. Yet it offers more for the buck then most I've been to. Rome included! Pool, workout facility, lobby bar, did...More
We spent one night at the Courtyard in Westlake. The hotel was clean, comfortable and had a great staff. The room was a little stuffy when we checked in so we opened the window... big mistake. There were freight trains passing at 12:30 am, 3:45...More
Response from David B, General Manager at Courtyard Cleveland WestlakeResponded October 30, 2017
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your experience.
Upholding our commitment to provide a memorable experience with exceptional service, we...More
This is a very comfortable place to stay. The room was clean and inviting. The front desk staff was welcoming.
There were several restaurants nearby. Interstate 90 is extremely close making it easy to commute to a destination of your choice.
My only complaint was...More