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Courtyard Cleveland Westlake

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Courtyard Cleveland Westlake
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115 Reviews from our TripAdvisor Community

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Showing 111: English reviews
Maiden, North Carolina
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

My friends and I booked this hotel for a wedding we were attending. We called ahead to check in early and were accommodated no problem. The front desk staff was friendly and helped us make the best decision about sight seeing. The room was clean and comfortable. The lobby and breakfast area (you pay) was nice. This is the perfect... More 

Helpful?
Thank missjamie7
Raleigh, NC
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Checking was a little weird with the clerk asking questions that don't need to be asked as they already have this info in my Marriott account. Older hotel that did not really fit the courtyard experience that I am used to. There is a reason that I stay Marriott and was surprised this hotel is under their brand. Rooms are... More 

Helpful?
Thank shaniz1
David B, General Manager at Courtyard Cleveland Westlake, responded to this review

I do apologize for your less than satisfactory experience with us. We strive to meet and exceed all of our guest expectations and we fell short of that goal during your stay with us in Westlake. I want to assure you that your experience was not the norm and if you are ever in the Westlake area again I would... More 

San Francisco Bay Area
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My family of 5 recently stayed at the Courtyard in Westlake, OH. Our stay occurred right before the Republican National Convention so the hotel was busy with RNC traffic even though Westlake is about 25 minutes west of downtown Cleveland. The hotel as a whole was clean and updated. With 5 adults in our party, we needed the room with... More 

Helpful?
Thank TvlAgtKelly
Reston, Virginia
Level Contributor
186 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed June 19, 2016 via mobile

Overall the experience for our two night stay was just OK. Pros: The room was generally clean,the bed was very comfortable and the air-conditioner worked well. Cons: The common areas and elevators definitely needed to be cleaned. The telephone in our room did not work and the toilet did not always flush. Also only one of our two key cards... More 

Helpful?
Thank Kenneth J
David B, General Manager at Courtyard Cleveland Westlake, responded to this review

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your experience. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to... More 

Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 12, 2016 via mobile

We were in town for my daughter's wedding and stayed four nights. The rooms were large and spacious, although the sink and closet area was abut cramped. The furnishings were modern, beds are large and very comfortable. My only complaint is that for the price there should be a larger refrigerator and a microwave in the room. We only had... More 

Helpful?
Thank joeybaloney
David B, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! More 

Charlotte
Level Contributor
17 reviews
9 hotel reviews
4 of 5 stars Reviewed May 31, 2016

This is a newly renovated Courtyard with modern amenities. I enjoyed my room, bed and the group I was with enjoyed the modern outdoor seating area. We were there for 3 nights and had 0 issues. Would recommend it completely!

Helpful?
Thank Chris B
David B, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. More 

Toledo, Ohio
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 28, 2016

Stayed for one night for a wedding. Very nice hotel, lots of parking, helpful staff. Had a King room, very spacious and clean. Had a really nice couch in the room and a large desk area that had wheels so you could move it. Lots of places for charging devices. Great room and great hotel.

Helpful?
1 Thank Bellsc22
David B, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. More 

Michigan
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 2, 2016

Stayed here twice on business during the month of April and encountered issues both times. None of the HD channels worked on the TV in my room the first time, and then in the morning the Bistro was out of ham and egg sandwiches and orange juice. Next trip, I was slapped with a mysterious $15 restaurant charge I didn't... More 

Helpful?
Thank Aaron M
David B, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

michigan
Level Contributor
195 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
4 of 5 stars Reviewed March 17, 2016 via mobile

This is a nice property that has updated, clean rooms. The location is great - only one expressway exit up from the upscale Crocker park outdoor shopping area full of great dining options. I will definitely stay here again on my next trip to the area.

Helpful?
Thank hobiecatsailor
David B, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. More 

Sunbury, Ohio
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed February 9, 2016

Nice hotel. I was able to get a great 2 day deal on Priceline. The hot water went out while we were there but the staff did everything they could to expedite the repair and compensate everyone for the inconvenience. My wife, daughter and her newborn stayed on-site while I was away at business. The staff was inviting and friendly... More 

Helpful?
1 Thank Jim M
David B, General Manager at Courtyard Cleveland Westlake, responded to this review

Thank you for the feedback. We certainly apologize for the inconvenience caused by the hot water. I assure you that it has been corrected. We hope to have you as a guest again. More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Courtyard Cleveland Westlake

Address: 25050 Sperry Drive, I-90 & Columbia, Westlake, OH 44145
Location: United States > Ohio > Westlake
Price Range: $155 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Cleveland Westlake 3*
Number of rooms: 122
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Also Known As:
Courtyard Cleveland Westlake Hotel Westlake
Courtyard Westlake
Westlake Courtyard
Westlake Marriott
Courtyard Cleveland Westlake Ohio
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