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Hilton Garden Inn Cleveland/Twinsburg

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8971 Wilcox Dr I-480 @ Sr82, Twinsburg, OH 44087-1945
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (35)
Room & Suite (37)
Dining (3)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Garden Inn Cleveland/Twinsburg
Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 3 hotels in Twinsburg
Location
Cleanliness
Service
Value
Travelers' Choice
The Hilton Garden Inn Cleveland/Twinsburg is conveniently located 17 miles from downtown Cleveland. Our hotel has 142 guestrooms, suites and accessible rooms including flexible event space totaling 12,000 sq. ft. Shuttle service to and from Cleveland Hopkins Airport makes getting here simple. Keep in touch at the work area with high-speed internet access. Enjoy breakfast at the Great American Grill®, drinks at the Garden Bar and Grille or room service from Blue Canyon Kitchen & Tavern.
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Room & Suite (37)37
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Restaurant
Car hire
Business Center with Internet Access
Conference facilities
Wifi
Hot tub
Indoor pool
Heated pool
Breakfast buffet
Banquet room
Meeting rooms
Gift shop
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Fireplace
Safe
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Green
Hotel links
Special Offer:Price Match Guarantee
706Reviews1Q+A40Room tips
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Popular mentions
Julie L wrote a review Yesterday
Ohio4 contributions
We stayed at this hotel for a team sports competition. I organized the event with the hotel. The experience w the staff was great, wonderful communication. Rooms prepared on time. Great hotel- convenient to food and activities.
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Review collected in partnership with Hilton Garden Inn
Date of stay: May 2021
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Trip type: Traveled on business
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jkoft wrote a review Dec 2020
Manalapan, New Jersey47 contributions20 helpful votes
Have stayed at this property twice during the COVID pandemic while going to the Cleveland Clinic. We found the rooms and hotel grounds to very clean and felt comfortable staying there. Excellent COVID procedures were in place during our visits. Caitlin at the front desk(I hope I spelled her name correctly) provided exceptional customer service both times and was extremely understanding. Will be returning in a few months for my follow-up visit.
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Date of stay: November 2020
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Darla S wrote a review Nov 2020
York, Pennsylvania, United States66 contributions21 helpful votes
I stayed at this hotel November 11, 2020. When I checked in the front desk was extremely friendly and helpful. The rooms are very comfortable. There is a Keurig coffee maker already in the room (you don’t have to request it like at most hotels, thank you Covid) and the rooms have a refrigerator, comfortable beds, and (most importantly for me) programmable air systems that allow for soothing white noise all night. My only frustration was Gary, the night desk manager. I called down about 11 PM to request a wake up call. I had forgotten the charging cord for my phone and was worried that my alarm would not wake me up. He answered the phone rudely and I requested a wake up call for the next morning. He yelled at me fine, done, bye and hung up the phone. Incredibly short and rude. I would’ve given this place a five rating but I’ve got to give it a three because he was such a jerk. Employees matter. They can make or break an experience. I do recommend this hotel but I definitely do NOT recommend Gary for human interaction.
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Date of stay: November 2020Trip type: Traveled on business
2 Helpful votes
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OhioGene wrote a review Jun 2020
Ohio17 contributions63 helpful votes
Stayed for a night this weekend. Room was clean + beautiful, + the breakfast the next morning (a reasonable $10.95 per person I believe, but free for us as Diamond members) was very good even though it was different from pre-Covid previous "grab your own items from the various baskets on the counters + also order your own eggs or omelet". It's now order most of the previous stuff from the waiter/waitress and its brought to you. The negative IMO is that, surprisingly, as a Hilton facility they didn't seem very well prepped for Covid19. We walked in with both of us wearing masks, and their were plastic shields mostly covering the front desk area, separating us from the clerks. But both clerks, and the manager that stepped out of his office weren't wearing masks or shields. And neither the inside of the elevator or the areas outside of them had any kind of signs saying "1 person or 1 family per elevator" or anything similar; no signs. As only about 10% of the guests were wearing masks in public areas, we ended up having to stop one of the mask-less guests from walking into our occupied-by-us elevator by asking him to wait for the next one instead of joining us. Waiters / waitresses did have masks on for the breakfast though. Oh, and I don't think we were being too picky, but in our reservation we'd requested a room that had been empty for at least 3 days, + cleaned several days before our arrival (we're older so...Covid safety). That didn't seem to be noticed by the clerk, so I mentioned it, and they then randomly sorted through rooms to find one that had been empty for a bit. Floor was marked for social distancing, but only near the front desk in a few spots and not by the elevators.
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Date of stay: June 2020
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1 Helpful vote
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Chris D wrote a review Mar 2020
Hurricane, West Virginia43 contributions20 helpful votes
The hotel is nice. The staff is courteous and helpful. The breakfast is good, just pricey. And the walls are thin. Better hope there isn’t a big party going know when you’re there because you won’t sleep.
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Date of stay: February 2020Trip type: Traveled with family
1 Helpful vote
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Response from Hilton Garden I... T, Front Office Manager at Hilton Garden Inn Cleveland/Twinsburg
Responded Mar 9, 2020
Dear Chris D: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Sincerely, The Front Desk Manager
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PRICE RANGE
$107 - $195 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn cleveland/twinsburg hotel twinsburg, hilton garden inn twinsburg, hilton twinsburg, twinsburg hilton
LOCATION
United StatesOhioTwinsburg
NUMBER OF ROOMS
142
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Frequently Asked Questions about Hilton Garden Inn Cleveland/Twinsburg
Which popular attractions are close to Hilton Garden Inn Cleveland/Twinsburg?
Nearby attractions include Brandywine Falls (5.0 miles), The Learned Owl Book Shop (5.0 miles), and Liberty Park (2.6 miles).
What are some of the property amenities at Hilton Garden Inn Cleveland/Twinsburg?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hilton Garden Inn Cleveland/Twinsburg?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at Hilton Garden Inn Cleveland/Twinsburg?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Hilton Garden Inn Cleveland/Twinsburg?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Garden Inn Cleveland/Twinsburg?
Conveniently located restaurants include Blue Canyon Kitchen Tavern, George's Donuts, and Brewsters.
Are there opportunities to exercise at Hilton Garden Inn Cleveland/Twinsburg?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Hilton Garden Inn Cleveland/Twinsburg located near the city center?
Yes, it is 0.8 miles away from the center of Twinsburg.
Are any cleaning services offered at Hilton Garden Inn Cleveland/Twinsburg?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Cleveland/Twinsburg offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Garden Inn Cleveland/Twinsburg?
Many travelers enjoy visiting Canal Exploration Center (9.1 miles), Gazebo & Green, Hudson (5.2 miles), and James A. Garfield Birth Site Park (8.5 miles).