We only spent one night, but our king size suite was just perfect. The bed was as comfy as could be, we didn't feel jammed into a small room, everything was clean, the small kitchenette with mini fridge and microwave was a nice added bonus to heat up leftovers. The front desk staff was exceptionally friendly always making sure we were well and didn't need anything. Other establishments should take a page from their training manuel. Well done Comfort Suites, well done.
It was a basic hotel that met our basic needs. It was decently clean and the couch made it easier on our family of 5. But the bathroom was small. The breakfast was good, but lacking extras like salsa and hot sauce and other condiments.
Stayed in room 102 in October, nice room, totally wiped out in the very slippery shower, the morning employee told me there was shark grit in tub, there wasn't. When I stayed in 422 in Nov. I told an employee there was a very loud hum in the hall between the bathroom and refrigerator, she said it was probably the heater in the hall. Never offered another room. When I told the same girl the washer spin cycle didn't seem to be working (had to do two dry cycles for a small load), she didn't even bother to look up from her phone. Maybe I'll stay at the Holiday Inn down the street next time.
I had a last minute business trip, and I’m a diamond elite member with choice hotels. So I ended up booking at this property. Long story short, they double authorized my card and had over $200 tied up. Brought it up to management they were rude and were not helpful at all.
We visited the Springfield Antique Extravaganza and felt lucky to find a reasonably-priced hotel in the Springfield area. The hotel offered a free breakfast bar, which was very nice although all the fruit was way past its edible stages. The lobby was very nice, and although the desk clerk was a little weird and led us down a bizarre conversation path that started with a comment about my friend's Gator hat to her transgender friend only dressing in his/her college colors every day of the year to her fingernails, check-in was mostly uneventful. The hotel is also located across the parking lot from a Cracker Barrel, which was very nice after a day of traveling and walking. Other restaurants seemed to be within a short drive of the hotel, too. The room itself had a wonderful king-sized bed with great bedding and nice toiletries. The only problem is that when we arrived on a very hot (mid-90s) day, the air conditioning was barely on, and when we walked into the room, the horrible smell of mildew hit us in a wave. Rather than return to the desk to discuss the issue with the weird front desk clerk, we cranked the AC and fan and headed out to dinner. When we returned, we were still greeted by the mildew smell, but it wasn't nearly as bad. It became one of the situations in which you get used to it and only notice when you leave and return to the room, such as for ice or breakfast. If the hotel didn't seem to be incredibly full, if our room hadn't been conveniently located on the first floor, and if the desk clerk weren't so weird, we might have asked for another room. If we return to this hotel when we visit the Spring antique show, we will try to get to the hotel closer to 3 p.m. and check out the room before settling in -- just in case this one room is not the only room with the mildew smell situation.…