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Courtyard Springfield Downtown

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Courtyard Springfield Downtown
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154 Reviews from our TripAdvisor Community

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Showing 153: English reviews
Fond du Lac, Wisconsin
Level Contributor
147 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

I'm usually a big fan of Courtyards and try to stay in them when it works out. But this time I think I made a mistake. First, TRAIN TRACKS. Yes, the hotel is directly adjacent to a busy train track. Second, tired. This downtown hotel is a little wore; one elevator broke, mattress poor, and carpet worn. The A/C unit... More 

Helpful?
Thank DCA2113
Tucson, Arizona
Level Contributor
89 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Enjoyed the downtown location with good restaurants and a microbrewery nearby. As others have mentioned, there is only one working elevator. The stairways lead only to the outside. So, going to the bar area for morning coffee via the stairway meant going back into the hotel. Not a problem, just inconvenient. Our room was worn, with a few stains on... More 

Helpful?
Thank jstep
Level Contributor
7 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

Had to get a room with late notice after having to vacate the last hotel quickly so I wouldn't get sick. Customer service was excellent. Very bubbly. Room was clean and serviceable. Mattress needed replacement since it was sagging on one side of it badly.

Helpful?
Thank Scot Z
Bloomington-Normal, Illinois
Level Contributor
62 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed here in May for the Springfield antique extravaganza and found the elevator to be broken. Since only 1 was working, there was always a line. The front desk lady was extremely rude and hateful to be honest.....I didn't want to stay here this time. Since we are platinum elite members, we always stay at a Marriot. This time... More 

Helpful?
Thank sophiecleo
Becky K, General Manager at Courtyard Springfield Downtown, responded to this review

Dear sophiecleo, Thank you for your loyalty to Marriott and for taking the time to comment. Just as our front desk did, I apologize greatly for the inconvenience that the elevator outage caused you. It was May when one of the elevators was put out of service and we are very close to the end of the process. Unfortunately, it... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago

Had a good stay here. Stayed in a suite. The suite itself was pretty average, but the bed was super comfy, so had a good night's rest. The elevator was out (we knew this from reading other reviews), but it wasn't really an issue for us. The hotel was fully booked (there was a bus full of athletes and a... More 

Helpful?
Thank Van P
Becky K, General Manager at Courtyard Springfield Downtown, responded to this review

Dear Van P, Thank you for taking the time to comment on your stay with us here at the Courtyard by Marriott - Springfield Downtown. We are happy to hear that you had a good stay and a good night's rest. Thank you for the kind words and understanding on the elevator outage. The repair is close to completion -... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The Room itself was ok, but the bathroom was another matter all together. The Toilet was slow and would not fully flush (you know how terrible THAT is!) And the Shower curtain liner was Filthy! When I talked about it to management, they assured me it would be changed. When I returned some hours later it was not. I returned... More 

Helpful?
1 Thank W S
Becky K, General Manager at Courtyard Springfield Downtown, responded to this review

Dear W S, Thank you for taking the time to comment regarding your stay with us. I am deeply apologetic for the service and the product that you received. That is in no way Marriott's standard, nor is it ours. I have done a bit of research and I believe that the person that you are referring to is one... More 

Leesville, South Carolina
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 23, 2016 via mobile

Stayed here for my 50th high school reunion. Very happy with all the services provided by the hotel. Did a great job on our reunion. Nice bar and restaurant on the premises. Pretty city market area across from the hotel. Room was nice with comfortable beds.

Helpful?
Thank locolulu
Becky K, General Manager at Courtyard Springfield Downtown, responded to this review

Dear locolulu, Thank you very much for the kind words about your experience here at the Courtyard by Marriott - Springfield Downtown. We do our best to make sure that every guest and every event receive the best service possible. I'm glad we were able to make your class reunion an experience to remember. We hope you'll join us again... More 

Manassas, Virginia
Level Contributor
89 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed July 22, 2016

Springfield, Ohio is like many modest sized towns in the mid-west - sort of run-down and dying. But smack-dab in the middle of downtown is this lovely hotel. Yes, one of the two elevators was down while we were there. It did make for some long waits, but the staff did as much as they could to accommodate everyone. The... More 

Helpful?
Thank SnitchsMom
Becky K, General Manager at Courtyard Springfield Downtown, responded to this review

Dear SnitchsMom, Thanks for taking the time to comment and share your kind words. We are trying our hardest to make the best of the elevator outage that we've been experiencing, and the wait will soon be over. The entire cylinder should be delivered and installed in the near future, taking us back to 2 fully operational elevators. We're glad... More 

Billings, Missouri
Level Contributor
177 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed June 1, 2016

Mechanical problems left us stranded in Springfield. It was very late at night and we needed a pet friendly room; it was Memorial Day Weekend and most hotels were filled, but we chanced upon the Courtyard Springfield Downtown, and they were able to accommodate us. This hotel is and older property located in the downtown district, but is very nicely... More 

Helpful?
Thank Hobo2014
Becky K, General Manager at Courtyard Springfield Downtown, responded to this review

Dear Hobo2014, Thank you for taking the time to comment on your stay with us over the holiday weekend. While we don't like hearing that you had mechanical problems while traveling, we're glad that we were able to accommodate in a time of need. Thanks again for the kind words. Becky Krieger General Manager More 

Manchester, Connecticut
Level Contributor
4 reviews
4 hotel reviews
1 of 5 stars Reviewed May 20, 2016

We arrived to find one of two elevators out of order. When we opened the door to our non-smoking room we were immediately hit with a musty odor. They brought up an ozone machine but it didn't help at all. There were long black hairs on the floor of the bathroom. Also there were stains on the carpet and the... More 

Helpful?
Thank GinnyMum
Becky K, General Manager at Courtyard Springfield Downtown, responded to this review

Dear GinnyMum, Please accept my apologies for the issues that you experienced. We are in the process of replacing the jack/cylinder in the east elevator and, while we are opening stairwells on the first floor to accommodate those that would prefer not to wait, we do know that it is an inconvenience. In regards to the odor and cleanliness issues... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Courtyard Springfield Downtown

Address: 100 S Fountain Ave, Springfield, OH 45502-1208
Location: United States > Ohio > Springfield
Price Range: $113 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Springfield Downtown 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Courtyard Springfield Downtown Hotel Springfield
Marriott Springfield
Springfield Courtyard
Springfield Marriott
Courtyard Springfield Downtown Ohio
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