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Castaway Bay

Orbitz.com$193*
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06/11/2017 06/12/2017
1 room 2 adults 0 children
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Castaway Bay
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968 Reviews from our TripAdvisor Community

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Showing 965: English reviews
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Reviewed 3 days ago NEW

The customer service was great and the kids enjoyed themselves. We will come back as an family this year. the prices were very reasonable. The kids were able to get on the water ride with out standing in line for a long time. The staff was all very nice and spoke with a smile.

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Helpful?
Thank Delores R
HOTEL’S FAVORITE REVIEW
Reviewed February 26, 2017 via mobile

Wanted to take our three kids ages 3,4,9 somewhere for the weekend. It was well worth the money. Didn't want to spend $500+ at a bigger resort. The pool area was very nice. They kept the area nice and warm including the water. The lifeguards are very trained and do a good job at watching the little ones. A few...

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Helpful?
Thank suprachick2005
About Hotel's Favorite Review
Ossian, Indiana
Reviewed 1 week ago

For the price it was ok. The food available inside the hotel and waterpark wasn't good. The water in the wave pool was to cold. The room itself was ok. The life guards around the wave pool spend way to much time on thierroutines they go through and not enough time actually watching the swimmers. Not impressed with that.

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Helpful?
Thank airhostfwa
Ohio
Reviewed 1 week ago

I wanted to like this place. I really did. As far as the waterpark goes, it is very nice. Lots of fun stuff for kids and adults. Was relatively clean as well. We did buy a groupon, which was very popular because the place was absolutely packed. My biggest complaint is the check in. We got there an hour early...

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Helpful?
Thank HonestTraveler734
Management response:

Thank you for staying with us and taking the time to submit your review. I am sorry that you experienced this inconvenience. We appreciate your feedback and your comments will be reviewed by our management staff as we work to ensure that issues like this don’t arise. I apologize for the negative experience and hope that the rest of your...

Clermont, Florida
Reviewed 2 weeks ago via mobile

The Pros -- the indoor water park, the location to CP amusement park, water views, arcade, and Andrew at front desk. The Cons: the hotel is very dated, carpets stink, the rooms are even more dated, the AC did not feel cool (we opened our patio door at night to cool off-- thankfully it was cold), decor feels extremely dated,...

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Helpful?
Thank Belinda G
Management response:

Thank you for staying with us and taking the time to submit your review. I apologize that your stay with us was less than satisfactory. We’ve recently updated the hotel with new décor and new air conditioning units. In addition to Mango Mike’s breakfast buffet, the hotel also features Quaker Steak & Lube which serves lunch and dinner. We appreciate...

ohio
Reviewed 3 weeks ago

Check in was perfect-our room was ready when we got there around 1. The girl at check in was friendly. Wish I could remember her name :) Room needed swept (especially where the bunk beds were) but beds have new bed spreads and there are new curtains. Beds were comfortable. We were located right across from the water park and...

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Helpful?
Thank travelgal67
Management response:

Thank you for staying with us and taking the time to submit your review. We are happy to hear that you enjoyed your stay and that our staff was able to make your experience enjoyable. I apologize with the issues that you experienced and hope that we can earn that fourth star on your next visit.

Reviewed 3 weeks ago via mobile

Castaway Bay is a decent hotel, although the beds are hard, and our balcony faced the VERY NOISY wave pool! The water park though it is small, there is ample seating. The kiddos had no problems navigating and reporting to us parents. Front desk was helpful and engaging. As were the housekeepers and other emloyees! I would NOT recommend Quaker...

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Helpful?
Thank Monkeesmom
TyleratCP, Manager at Castaway Bay, responded to this review

Thank you for staying with us and taking the time to submit your review. We appreciate your feedback, both positive and negative. We are happy to hear that your family enjoyed our water park and friendly staff. We look forward to seeing you again soon.

Reviewed April 17, 2017

Nice clean rooms, good location, easy to find, was happy to decide on Castaway Bay, definitely worth the money compared to other places. I plan on visiting again in the near future. Arcade was fun but a little pricey especially with 3 kids.

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Thank Fadi B
TyleratCP, Manager at Castaway Bay, responded to this review

Thank you for staying with us and submitting your review. We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again soon.

Reviewed April 17, 2017

I took my four year old on a birthday trip to this disgusting hotel. We felt dirty just being there, the rooms smelled and the carpet looked like it hadn't been changed in over a decade. When we came home I started seeing spots on my son, after a couple days the spots increased drastically and he started itching. We...

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8Thank Alexandria H
Youngstown, Ohio
Reviewed April 16, 2017

Clean and close to Cedar Point and the water park was fun and clean. The rooms were nice and very clean. The staff was friendly and nice. My daughter loves to swim so she had a great time. Me and her father did to.

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Helpful?
Thank nicolebraun
TyleratCP, Manager at Castaway Bay, responded to this review

Thank you for the five star review. We are thrilled to hear that you enjoyed your stay and had a blast at our water park. We look forward to seeing your family back again soon.

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06/11/2017 06/12/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Dry Cleaning
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
The Caribbean meets Sandusky at this ideal destination for vacationers. With its tropical theme, guests at Cedar Point's Castaway Bay feel like they have just landed on an island paradise upon entering this lush indoor waterpark resort. Castaway Bay features 237 hotel rooms and suites including family-oriented units, a 38,000-square-foot indoor waterpark loaded with water activities for all ages, fitness center, 6,000-square-foot state-of-the-art arcade, a craft and child activity center, three restaurants, retail shops, adjacent marina and space for meetings, group events and birthday parties. ... more   less 

Additional Information about Castaway Bay

Address: 2001 Cleveland Rd, Sandusky, OH 44870-4403
Location: United States > Ohio > Sandusky
Price Range: $157 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Castaway Bay 3*
Number of rooms: 237
Reservation Options:
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Also Known As:
Castaway Bay Hotel Sandusky
Castaway Bay Sandusky, Ohio
Sandusky Castaway Bay
Bay Castaway Ohio
Hotel Style:
#3 Top resorts Hotel in Sandusky
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Questions & Answers

Here's what travelers have asked, with answers from Castaway Bay staff and other travelers.
15 questions
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Questions? Get answers from Castaway Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“do not stay here bed bugs”
  • BED BUG BITES
  • BED BUG BITES
  • BED BUG BITES
654alexandriah, Apr 17, 2017 | Read review
“request for a room on the same side of the indoor pool if that's what you're there for.”
DakotasMom, Apr 15, 2017 | Read review
“Kids ran up and down the hall the entire time and this is kids resort, so absolutely no pointers. Good luck!”
carrissab2017, Mar 30, 2017 | Read review
“We were on the second floor and did not have the funky smells that others referenced.”
Hez007, Mar 22, 2017 | Read review
“Floor 4 and 3 were peaceful.”
1014Caden, Mar 5, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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$193* /night
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Prices are for 1 room, 2 adults
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