Disappointing room quality at this hotel. One room had been slept in or used and wasn’t clean. The other had ants in it when woke in the morning! Not recommended. There was no offer for free points or a free breakfast for our troubles.
This hotel is great for our family; when ever we fly out of CLE we stay here. There park and fly is a great way to go. The staff is wonderful. Our room is always clean. The shuttle service is prompt. Thanks for being the start of so many great vacations
The stay was fine. Older hotel. Rooms not updated. We just wanted a place to stay overnight, get a ride to the airport, and a ride back to our car on the return trip. When we returned from vacation we called as directed and was told the shuttle was on it's way. We waited,…
Pool closed with notification prior to booking or at check in. Not recognized as rewards member, not offered any benefits normally offered to me as a rewards member. When mentioned to the desk attendant, there was no empathy.
My husband and I stayed 2/19/19 at 345am(first day of vacation) and woke up to find a bedbug in our bed. I immediately killed it. Blood immediately came out. I googled it because I never seen a bedbug. Of course as soon as I typed it in it confirmed it was a bedbug. I wish I…
"stay off, all rooms are bad"
"As long as Bryce works here, book somewhere else and you.l thank me later"
"Go somewhere else"
"Do not stay here! Don't count on good customer service or laundry machines"