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Extended Stay America - Cleveland - Great Northern Mall

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About
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Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free Parking
Wheelchair access
Pets Allowed ( Dog / Pet Friendly )
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Dry Cleaning
Meeting Rooms
Non-Smoking Hotel
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Room features
Kitchenette
Non-Smoking Rooms
Suites
Air Conditioning
Family Rooms
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HOTEL STYLE
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Family
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Location
Full view
53Somewhat walkable
Grade: 53 out of 100
10Restaurantswithin 0.25 miles
1Attractionwithin 0.25 miles
Contact
25801 Country Club Blvd, North Olmsted, OH 44070-5302
Getting there
Hopkins Intl Airport3 mi
Burke Lakefront Airport14 mi
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Reviews (19)
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18 results
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4
7
1
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2
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LanguageEnglish
4
7
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All reviews full kitchen oatmeal across the street utensils housekeeping cleveland mall
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1 - 5 of 18 reviews
Reviewed September 30, 2018

This was a trip that was something of repeat visit from a stay back in January 2016. This experience was much better, due as much in part to the really outstanding Front Office staff - who were genuinely friendly, and seemed sincerely interested in making...More

Date of stay: September 2018
1  Thank CDobyns
Response from 00esa, Manager at Extended Stay America - Cleveland - Great Northern MallResponded October 2, 2018

Thank you for returning back to Extended Stay America. We are glad to know you were impressed with the great service delivered by our associates and that you were happy with our hotel policy. Your kind compliments will be shared with Rebecca for doing an...More

Reviewed October 9, 2017

When you check in remember to ask for glasses because there aren't any in the room. Air conditioner noise made me think we were by the Hopkins airport runway. If you were even thinking free meant anything that wasn't in a wrapper, rethink.More

Date of stay: October 2017
Thank Russ D
Response from 00esa, Manager at Extended Stay America - Cleveland - Great Northern MallResponded October 9, 2017

Russ, I am very sorry we failed to deliver the exceptional stay you deserved. We are extremely sorry for the noise issue you encountered. Our front desk is staffed to assist your needs, so we would have been happy to address this issue if you...More

Reviewed September 22, 2017

My flight was canceled due to the ripple affects of hurricane Irma and they refused to give me a refund even though it's was verified it was because of the hurricane. I left a message for the district manager Tom Lonitro and he has not...More

Date of stay: September 2017
Thank Ann Z
Response from 00esa, Manager at Extended Stay America - Cleveland - Great Northern MallResponded September 24, 2017

Thank you for taking the time to write a review of your stay. We take these matters seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management

Reviewed August 8, 2017

Rooms are bare bone! Hotel staff is not friendly or helpful at all. You can stay a couple doors down at the La Quinta for a few dollars more. I would avoid this place at any cost. There is a Mall across the street, but...More

Review collected in partnership with Extended Stay
Date of stay: August 2017
Thank larryhat
Response from 00esa, General Manager at Extended Stay America - Cleveland - Great Northern MallResponded August 9, 2017

larry, please accept my apology for not living up to your expectations during your visit. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you,...More

Reviewed July 23, 2017

Very large room. Not what I expected, but I did expect there to be a pool on premises. Pool had been filled in. Employees were pleasant for the most part. Did not opt for housekeeping at additional $10 per day.More

Review collected in partnership with Extended Stay
Date of stay: July 2017
Thank Y1564PFmargaretc
Response from 00esa, General Manager at Extended Stay America - Cleveland - Great Northern MallResponded July 24, 2017

Thank you for choosing us and for your feedback. We appreciate your rating and are pleased that with the exception of a few issues, you had a pleasant stay. Thanks again, and we hope you will choose us the next time you visit the area....More

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Questions & Answers
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Hasna W
April 3, 2017|
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Response from Marsha D |
Sofa bed was full size and no extra charge..
0
Votes
Room Tips
"Try Radison or La Quinta"
RussD_12
Oct 9, 2017
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"our room was quiet and our dog loved it as well"
debbiemJ8181TG
Aug 19, 2016
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PRICE RANGE
$81 - $93 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Studio Plus Deluxe Studios
LOCATION
United StatesOhioNorth Olmsted
NUMBER OF ROOMS
92
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