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Extended Stay America - Cleveland - Great Northern Mall

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Extended Stay America - Cleveland - Great Northern Mall
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39 Reviews from our TripAdvisor Community

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Showing 38: English reviews
Boston, Massachusetts
1 review
2 of 5 stars Reviewed 4 weeks ago via mobile

Met at the door by a lovely front desk. Heard last few people had a problem with the location. I chose this as a Priceline anonymous offer. It compared it to a best western and comfort in. This however was none of the above. Being an extended stay I did not expect a public housing feel. It was very institutional... More 

Helpful?
Thank Miah N
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 19, 2016

Check-in staff were very friendly and efficient. Room was clean, well appointed and, best of all, didn't smell like an ashtray! Thought hallways sounded like they would be noisy but didn't hear anything through walls. Free continental breakfast was very basic (packaged muffins, coffee) but still a nice feature. Just what I needed on my way to IL to drop... More 

Helpful?
Thank Michel T
Tavares, Florida
Level Contributor
59 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed August 19, 2016

Stayed in North Olmsted to visit with my daughter and son in law and grandkids. There are five grandkids and they had recently moved there from Minnesota so the suite with complete kitchen was very helpful to keep food while we spent most of our time together by the pool. Only complaint was that the pool was not cleaned and... More 

Helpful?
Thank Debbie M
Manager_11525, Manager at Extended Stay America - Cleveland - Great Northern Mall, responded to this review

I appreciate you taking the time to write a review of your experience with us. The condition of the pool you described is unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards, we will improve in the maintenance of the pool moving forward. We continually work to improve our hotel, so I really appreciate you... More 

Buffalo, New York, United States
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed August 7, 2016

We booked this hotel through priceline. It was an express deal for $40 and offered Free Breakfast. With the express deals you can not verify details till you purchase. So while this was a great deal for a suites type hotel, ours was a studio, the breakfast is more like just a snack. Coffee, granola bars, muffins and oatmeal. That's... More 

Helpful?
Thank Rob B
Manager_11525, Manager at Extended Stay America - Cleveland - Great Northern Mall, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our hotel amenities; however, we apologize that the housekeeping policy was not explained properly at check-in and that unfortunately our hotel does not have an ice machine. Your comments were reviewed by the staff, and we will definitely make sure your... More 

Travelers are raving about these North Olmsted hotels

1 review
4 of 5 stars Reviewed July 5, 2016

the hotel was better than many of the reviews I read. The people at the front desk were very polite and helpful. Although you had to pay extra for room to be clean, it was worth it. The kitchen was a nice extra, as my teenager didn't like their grab and go breakfast.

Helpful?
Thank Carmelita S
Manager_11525, Manager at Extended Stay America - Cleveland - Great Northern Mall, responded to this review

I want to thank you for posting a review of our hotel. I am glad that you were pleased with your clean room, your fully equipped kitchen and our great staff during your stay. Thank you for choosing Extended Stay America. We hope to see you again soon. More 

Canton, Michigan
Level Contributor
80 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed May 25, 2016

I stay here very year when I do a Gem and Mineral Show. It is very convenient to the show and the people are very friendly and it was very quiet while I was there. Everything was in order and I was comfortable all the way around.

Helpful?
Thank Walter L
Manager_11525, General Manager at Extended Stay America - Cleveland - Great Northern Mall, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to read that we were able to accommodate your needs with a comfortable stay and a convenient location. I truly appreciate your kind comments about our friendly customer service! The staff and I would like to thank you again for posting your review. We... More 

Jacksonville, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 17, 2016 via mobile

All of the staff members that my wife and I encountered during our stay at the Extended Stay America in North Olmsted, Ohio, were very Friendly, knowledgable, and extremely courteous at all times. Christiana S, always greated us with the warmest hellos, and was always there to take care of any concern that we may have had if any. Everything... More 

Helpful?
Thank William F
Manager_11525, General Manager at Extended Stay America - Cleveland - Great Northern Mall, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience! The staff and I would like to thank you again for posting your review. We look forward to welcoming... More 

Maryland
Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed January 1, 2016

Over a period maybe ten years, I've stayed at this property now 3-4 times, generally always with a good experience to report afterward. The property is conveniently located in North Olmsted, directly south of the Great Northern Mall, and with good access to I-480 and other major interstates that can get you quickly to other points (north, east, south or... More 

Helpful?
Thank CDobyns
Manager_11525, General Manager at Extended Stay America - Cleveland - Great Northern Mall, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that our amenities were not to your expectations. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk for no additional charge. Hair dryers and additional toiletries are also available at the front desk.... More 

Farmington, Connecticut
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 13, 2015

I feel that I got quite a deal for $65 a night. The rooms are clean, it has a full size fridge, small stove, microwave, nice 32" LG flat panel TV, and it's quiet. They also have PLENTY of kitchen stuff available for free if needed (pots, pans, cups, plates, silverware, etc, etc.) Compared to MUCH smaller rooms close by... More 

Helpful?
Thank Scott C
Manager_11525, General Manager at Extended Stay America - Cleveland - Great Northern Mall, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that we were able to accommodate your needs with a home away from home experience at a great value! I truly appreciate your kind comments about our friendly customer service. The staff and I would like to thank you again for posting your review. We... More 

Edenton, North Carolina
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed August 23, 2015

I stayed at this property last week, during my week long vacation in Ohio. I choose this location because it was the only property that I could find that offered a full kitchen in the room, as well as it's central location to a variety of shopping options. When I looked at the pictures on-line, I was pleased by what... More 

Helpful?
Thank HotelSnob3
Manager_11525, General Manager at Extended Stay America - Cleveland - Great Northern Mall, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your stay was not to your expectations. In response to your feedback, I am working with our staff to make sure everything is cleaned properly and meets our company’s high standards. Thank you again for providing us with your feedback. If you would like to discuss this... More 

Questions? Get answers from hotel staff and past guests. Ask a question

8 photos of this hotel

Management photos: Courtesy of the property manager

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Near Extended Stay America - Cleveland - Great Northern Mall

Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Meeting Rooms

Additional Information about Extended Stay America - Cleveland - Great Northern Mall

Address: 25801 Country Club Blvd, North Olmsted, OH 44070-5302 (Formerly Studio Plus Deluxe Studios )
Location: United States > Ohio > North Olmsted
Price Range: $93 - $110 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Cleveland - Great Northern Mall 2.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Extended Stay America - Cleveland - Great Northern Mall North Olmsted, Ohio
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