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Courtyard Columbus New Albany

Traveler (6)
Dining (5)
Room & Suite (3)

About

#2 of 3 hotels in New Albany
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Courtyard Columbus New Albany is an excellent choice for travelers visiting New Albany, offering many helpful amenities designed to enhance your stay. Guest rooms offer air conditioning, and Courtyard Columbus New Albany makes getting online easy as free wifi is available. You can also take advantage of some of the amenities offered by the hotel, including a 24 hour front desk and room service. In addition, guests can enjoy a pool and breakfast during their visit. As an added convenience, there is free parking available to guests. While in New Albany be sure to experience local burritos favorites at Blue Agave. If you’re looking for things to do, you can check out Hayley Gallery, which is a popular art gallery amongst tourists. Enjoy your stay in New Albany!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Shuttle bus service
Business Center with Internet Access
Conference facilities
Parking
Free internet
Wifi
Internet
Indoor pool
Restaurant
Breakfast available
Meeting rooms
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Room service
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
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Offers & Announcements:2K Every day at Courtyard
Hotel deals
100Reviews
1Q+A
18Room tips
Traveler rating
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Popular mentions
Checked in and asked for a quiet room. She gave us a good location but when we entered, the tv wouldn’t turn on. Checked to see if unplugged and it didn’t seem to be. Returned after rehearsal first night to a working tv. Also the constant water surge of the old, cheap toilet never was fixed after reporting more than once. Every 10-15 minutes we heard the water surge when in bed. After housekeeping first day, skimped on towels and glasses. The bathroom towel storage in courtyards had one towel stocked inside. But the kicker was when our adult 30 year old checked in and was asked to sign a form, NO PARTY POLICY, that neither we nor any of the other wedding guests we asked were requested to sign. THIS IS PROFILING AND UNACCEPTABLE. Then when we returned from reception a guest had set off the alarm and the fire department arrived but no one seemed to know how to reset the alarm after discovering there was no fire. The lobby was full and all we were given as compensation was an employee passing out bottles of water while we waited. Plus the room was worn. Bathroom needs a good sanitizing clean, too. When checking out, all we were given by management was a $20.00 reduction for a two night stay. Seriously? They’ve got a highly used property that must generate huge income. There is no excuse for not receiving Marriott hospitality and cleanliness.
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Response from Irena S, Manager at Courtyard Columbus New Albany
Responded 3 weeks ago
Hi, I sincerely apologize for the issues that you experienced during your stay with us. Those are definitely below our standards and I have passed them along to the appropriate departments in order to prevent them from occurring in the future. Thank you for taking the time to bring them to my attention so that we can correct them moving forward. We hope you stay with us again if you visit New Albany Have a great day
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I stayed here for a work function. My company was paying for the room. They told me they needed to charge my credit card 20.00 per day for incidentals. They ended up authorizing my credit card over 500.00. They told me not to worry about it and to dispute it with my credit card company if the charges go through. Not what I wanted to hear.
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Response from Irena S, General Manager at Courtyard Columbus New Albany
Responded May 11, 2019
Dear money123455 Thank you for sharing you feedback and I apologize that our associate responded in a manner that was not acceptable to you. If your company said they would only pay for the room and tax on your room, then we do ask the guest for an incidental form of payment. Without knowing who you are I unfortunately am unable to speak to the authorization amount however, most banking institutions automatically release authorizations within 3-5 business days. Please reach out to me directly if I can be of any assistance as I'm happy to help.
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Stayed for 4 nights, our son was swimming at Denison University. About 20 minutes from Denison. In a quiet part of town in which everything looks new. In between a Hampton and Home 2 suites by Hilton. Tim Horton’s, Subway, Blue Agave, DQ, and Speedway all in front of or across the street. The have a bistro in the lobby. Food items are good and some very unique, but on the expensive side. There is some beer, wine and cocktail items, again a bit overpriced. There are a few hometown places to eat about 1 mile down the road that are good. Room was clean, our floor was quiet, beds are the Marriott beds (very soft). No microwave in room, but there was a mini fridge. Yes, I would stay here again.
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My husband was having surgery at JIS Orthopedics in New Albany, Ohio. We live a couple hours away and we’re scheduled for a 5am arrival for surgery. We decided to go in night before and get a hotel room. Location was so close to surgery Center. Great choice! Very nice and and clean! Newer hotel with prompt and efficient front desk. Check in was very quick and friendly. The lobby area has a cute bistro bar with casual but extensive delicious menu items. Looked a a awesome patio with fire pit. Was impressed and would definitely return on a future visit.
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Here is a very new Courtyard property that is conveniently located on the northeast side of town. Nice little bistro in side though we did not eat there as we were in town for a wedding. Very friendly staff, excellent bed and beddings. Very quiet.
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PRICE RANGE
$156 - $274 (Based on Average Rates for a Standard Room)
LOCATION
United StatesOhioNew Albany
NUMBER OF ROOMS
122
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