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Comfort Inn Cleveland Airport

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17550 Rosbough Drive, Middleburg Heights, OH 44130
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Comfort Inn Cleveland Airport
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134 Reviews from our TripAdvisor Community

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West Chester, Ohio
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I've been staying at this Comfort Inn once a year for the last 15 years. It had become well worn and I read so bad reviews. So I called the manager before booking this year and he assured me the Inn was being renovated and I would not be disappointed. He was spot on....it's gorgeous! New wall and ceiling finishes,... More 

Helpful?
Thank Mark S
Thornville, Ohio
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

We were up there due to our sons health conditions, Samantha was an angel, she greeted us, went above and beyond her job duties, was always asking how our son was doing, offered food suggestions, and always made sure we were taken care of, my father came into town and she also made sure he was taken care of. I... More 

Helpful?
Thank Karla D
ComfortInnOH439, Manager at Comfort Inn Cleveland Airport, responded to this review

Hello Karla, thank you for your kind words about the hotel and about Samantha, she is a great asset to the hotel. She has only been with us a short amount of time but is already proving to be one of the best here at the hotel, I will pass this along your praises and also will give her a... More 

Sunbury, Ohio
Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed December 4, 2015 via mobile

Nice stay but.... My first impression of the hotel was the worse ... The girl that checked me in needs to attend customer service school. She was not welcoming at all and was more concerned about going to the bank for another employee than welcoming me and providing me directions to amenities and to my room. At least the manager... More 

Helpful?
Thank Pirate393
Erie
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 3, 2015

I am a Platinum member of Choice Privileges, I am 6 stays away from Diamond. Every Choice Hotel I stay at I am greeted as such and thanked for my patronage. I don't need this recognition, the clean rooms, good breakfast and nice people are enough. The Comfort in Middleburg Heights, OH, however, is an exception to this. We stay... More 

Helpful?
1 Thank Thomas T
Winston Salem
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed December 2, 2015

I have used this hotel twice yearly for 10 years when returning to Berea Ohio for family after retiring in North Carolina. It was always clean and had a friendly staff. This last visit they must of sold the property. The outside looked forgotten, weeds everywhere, plants and shrubbery dead. Inside was terrible, our room smelled of disinfectant, cobwebs were... More 

Helpful?
Thank Gerald N
ComfortInnOH439, General Manager at Comfort Inn Cleveland Airport, responded to this review

Gerald, thank you for taking my call yesterday I am so sorry that your stay in May was not a good one and we hope you give us another chance to gain your confidence back! I look forward to seeing you in January and please stop by my office and say Hi! Lawrence Barr General Manager More 

Travelers are raving about these Middleburg Heights hotels

Plano, Texas
1 review
1 of 5 stars Reviewed December 1, 2015

I had been a regular customer for several years until my business took me in other directions. My last stay before this one was 8 months ago and it was great. However, the hotel has made some dramatic changes and none of them good, Not one familiar or friendly face at the front desk. The new GM is a pompous,... More 

Helpful?
Thank Raymond S
ComfortInnOH439, General Manager at Comfort Inn Cleveland Airport, responded to this review

Dear Raymond, I want to start by saying thank you for choosing to stay with us here at the Comfort Inn, I am sorry you felt my service and staff service was not up to standard. I will definitely look into the situation so that other guests do not have the same experience! Lawrence Barr General Manager More 

Youngstown, Ohio
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed November 10, 2015

We need a hotel close to the airport and from the reviews selected the Comfort Inn Cleveland Airport. The desk clerk was not friendly and offered little help. We stayed on the first floor and found it very worn . It appeared that they were trying to paint and cover up. The room was ok but not impressive and freshly... More 

Helpful?
Thank beezer20
ComfortInnOH439, General Manager at Comfort Inn Cleveland Airport, responded to this review

It is disheartening to hear that we were not able to provide you with the accommodations that would meet your expectations and the fact that we were not able to attend to your concerns at that time. Please know that our staff is dedicated in ensuring that you and our other guests will be able to enjoy your time with... More 

Chicago, Illinois
2 reviews
5 of 5 stars Reviewed November 4, 2015

Me and my family have been coming to this hotel for years. Both of my parents have been at the Cleveland clinic on and off for the past 3 years I thought this hotel had seen its last day's but after staying this past week I had to write in to say how impressed I was with the new decor... More 

Helpful?
Thank Happybiker12
ComfortInnOH439, General Manager at Comfort Inn Cleveland Airport, responded to this review

Thank you for sharing your most amazing experience at our hotel and for the five star rating! We are very happy that we were able to exceed to your expectations in having an excellent customer experience. Thank you for your business and we are looking forward for your next visit with us! Lawrence Barr General Manager More 

Orlando, Florida
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed October 29, 2015 via mobile

See previous reviews concerning "missing pillows" I books this hotel on points, since I'm a choice hotels member (104 stays so far this year) and I received a $25 charge on my credit card. After not receiving a response from choice or the hotel directly, I contacted my credit card company, who reversed the charges after finding it was not... More 

Helpful?
3 Thank Mustangjay68
ComfortInnOH439, General Manager at Comfort Inn Cleveland Airport, responded to this review

We are very sorry to know about the issues that encountered during your stay with us and we would like to assure you that these issues will be worked on immediately. We will see to it that this will be discussed with our housekeeping staff and that such issues will be prevented from happening again. We do hope that you’ll... More 

Commack, New York
Level Contributor
62 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed October 28, 2015

Located close to Hopkins Airport and major roadways. Main highway with plenty of stores and restaurants nearby. Hotel is very nice but nothing amazing. Clean but could use some updating. Room was sufficient and had coffee maker, micro, refrigerator and iron and board inside. Comfortable bed, quiet on the 3rd floor. Daily breakfast included, Standard fare with eggs and a... More 

Helpful?
Thank Gene P
ComfortInnOH439, General Manager at Comfort Inn Cleveland Airport, responded to this review

We are so glad to know that you enjoyed your stay with us. We always aim to provide you with the best services and amenities that you deserve and we are so glad to know that our efforts are well appreciated. We do hope that you’ll get to stay with us again soon and thank you so much for your... More 

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