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We stayed here January 18-20. The pool was freezing cold! The kids could not swim in it! I would think if you had an indoor pool it would be heated?! We were told they don’t heat the pool?? Our heating unit in our room was...More
This would not be my first choice in the area again. Shuttle from airport took 20 minutes to arrive even though five different people called regarding its status. Hotel was never able to provide any explanation regarding its status and only repeated that shuttles were...More
Date of stay: January 2019
Response from Ashley K, General Manager at Crowne Plaza Cleveland AirportResponded 5 days ago
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all...More
I've stayed at this Crowne Plaza many times. It's one of my favorite hotels in the Cleveland Area. They have a great staff, driver Robert, and GM Brian. They have gone WAY out of there way to make me comfortable and happy. Great prices too!
The staff was very friendly and helpful, Our room was good. The bed and pillows were comfortable, the make up mirror in our bathroom was rusted and probably should have been replaced. We used the pool and the pool area was very nice and clean....More
This hotel is not up to standard for a Crowne Plaza. It’s run down and fails to feel clean. The sheets are so worn that you can see spots where they are about to rip. Bathroom is small and lacks sense of cleanliness.
Date of stay: November 2018
Response from Ashley K, General Manager at Crowne Plaza Cleveland AirportResponded November 30, 2018
I'm sorry to hear about your disappointment with us, and I would personally like to assist you with making things right. Please contact me at your earliest convenience. Let's address this asap; we value your business.
At your service,
Ashley Kochalko, Assistant General...More
Experience convenient airport access without disruption at our Crowne Plaza Cleveland Airport Hotel Cleveland Hopkins International Airport (CLE) and Downtown Cleveland, Ohio are just minutes from our …MoreCrowne Plaza - Cleveland Airport Hotel. Nestled in Middleburg Heights, where you will experience high quality service from our award winning team. Whether it’s an overnight getaway, a business trip, a family reunion, or your dream wedding, the Crowne Plaza Cleveland Airport Hotel offers unparalleled service and exceptional amenities. Each of our well-appointed 238 guest rooms and suites is equipped with 32” flat-screen televisions boasting a guide for an in-home experience, 100 MB Fiber Internet, “sleep” and bath amenities. Whether planning a productive business meeting or your dream wedding, our 14 meeting rooms boasting 16,000 square feet of space, will meet and exceed the expectations of every guest. Savor culinary delights at our restaurant, Tavolo 72, serving steaks, pasta and seafood. Many top attractions are just a short drive from our hotel including the stadiums of several professional sports teams, the Cleveland Clinic, the famous Rock & Roll Hall of Fame, Great Lakes Science Center, NASA Glenn Research Center, Playhouse Square and the International Exposition- IX Center. We are in close proximity to the Ford Motor Plant, Baldwin Wallace, Sherwin Williams, UPS, Sysco Foods, and AT&T. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.