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Crowne Plaza Cleveland Airport

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328 Reviews from our TripAdvisor Community

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Showing 322: English reviews
Reviewed 2 days ago NEWvia mobile

I had a great stay at the Crowne Plaza. I loved the extra makeup remover, q-tips, and shower cap they leave for you in the lavatory. The room was clean, beds were comfortable, and the staff was friendly. The only issue I ran into was the shower heads are way too low... I'm 5'9 and have never run into that...

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Helpful?
Thank MSTRKRFT
Salt Lake City, Utah
Reviewed 5 days ago NEW

From the minute we walked in we loved it. The atmosphere is great, clean and the staff was so friendly. The restaurant downstairs was amazing and stays open really late which is a plus when your plane gets delayed. We also took advantage of the indoor pool and my kids loved it. This is a 5 star hotel if you...

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Thank janeylangford
Reviewed 2 weeks ago via mobile

Thank god for other hotels in the area. I think a dogs bed would have looked glamorous after staying at the disgusting comfort Inn down the street. Boy are we glad we got the chance to stay her for our last 3 days in Cleveland. Amazing staff, Amazing atmosphere, Amazing food, Amazing rooms. Worth every dime we spent. When we...

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Helpful?
Thank ilovecoffee19
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear ilovecoffee19, Thank you for taking the time to provide us with your valuable candid feedback regarding your recent stay with us at the Crowne Plaza Cleveland Airport. While I am sorry the beginning of your trip was not so pleasant, I am happy to see that the time you spent with us on your last three days was a...

Columbus, Ohio
Reviewed 2 weeks ago via mobile

Great deal to stay the night then leave vehicle parked there while traveling. Very nice hotel. Friendly staff and shuttle drivers. We'll definitely be back. Room was clean and comfortable. Quiet with nicer shampoos and little extras in the bathroom.

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Helpful?
Thank Mary B
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear Mary B., Thank you so much for taking the time to provide us with your valuable feedback concerning your recent stay with us at the Crowne Plaza Cleveland Airport. We take great pride in providing seamless service to our guests each and every time they stay with us, so I am happy to see that you were able to...

Massillon, Ohio
Reviewed 2 weeks ago

I have stayed at the Crowne Plaza Cleveland Airport twice. Both times it was prior to flying out of CLE. With the overnight stay, I was able to leave my vehicle in their parking lot for up to 14 days. From the staff at the front desk to the folks in the on-site restaurant and the food served, this is...

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Helpful?
Thank kiteo44646
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear kiteo44646, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Thank you for choosing Crowne Plaza Cleveland Airport. Sincerely, Scott K. General Manager

Michigian
Reviewed December 11, 2016

Having used the Crown Plaza over the past 4 years for our training I can only say each time it "Just keep getting Better" Had he privilege of having Brittany Klinger as our banquet room host was a great experience. She is bright, energetic and on top of every detail. Our lunches every day were hot and very tasty, the...

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Helpful?
Thank nttron
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear nttron, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We are always happy to host NTT and we look forward to your next visit with us. As always, we thank you for choosing Crowne Plaza...

Cortland, Ohio
Reviewed December 9, 2016

This hotel went above and beyond service wise. They brought us extra pillows to accommodate my husband immediately. The restaurant is open very late, so if your flight gets in late you can definitely still get something to eat. I might add, the best fish I think I have ever had.. Service in the restaurant unbelievable. My husband is disabled...

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Helpful?
Thank Jan S
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear Jan S., Thank you so much for your kind words and warm thoughts regarding your recent stay with us at the Crowne Plaza Cleveland Airport. I am very happy to see that you were pleased with your stay and that we were able to accommodate you in so many different ways, it's always a pleasure to help. We look...

Reviewed November 19, 2016 via mobile

Very reasonable price, hotel is updated and room was mostly in good shape (bathroom wallpaper was worn and ripped in a few places). Staff was very pleasant and helpful. Food served for an event was very good. Fitness center was very large and contained updated equipment. Overall a great stay!

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Helpful?
Thank KayMarie75
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear KayMarie75, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. There are new looks in mind for the future, so be sure to check us out frequently! Thank you...

Reviewed November 18, 2016

The room was very nice,and clean, the bed was made well with nice sheets and plenty pillows free wifi, exercise room, the restaurant food was very good, especially the buffet breakfast , shuttle bus to airport

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Helpful?
Thank Rob P
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear Rob P., Thank you very much for your kind words about your recent stay with us at the Crowne Plaza Cleveland Airport. We appreciate you taking the time in providing us with your comments, it makes us happy to see when our guests enjoy all of the amenities we have to offer, including our great staff. We look forward...

Reviewed November 17, 2016 via mobile

Stayed for business. Prefer not to again. In bad need of updates. Very uncomfortable cheap mattresses, old carpet ect. Very limited food selection. Ordered food from a nearby restaurant. The positive note was the friendly professional front desk gentleman that checked me in last evening.

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Helpful?
Thank butterscotch5
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear butterscotch5, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the issues you have experienced during your stay due to the room conditions and restaurant food selection. Rest assured that these issues will be looked into. We are, however, happy to see that your experience with our friendly and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Business Center with Internet Access
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Experience convenient airport access without disruption at our Crowne Plaza Cleveland Airport Hotel Cleveland Hopkins International Airport (CLE) and Downtown Cleveland, Ohio are just minutes from our Crowne Plaza - Cleveland Airport Hotel. Nestled in Middleburg Heights, where you will experience high quality service from our award winning team. Whether it's an overnight getaway, a business trip, a family reunion, or your dream wedding, the Crowne Plaza Cleveland Airport Hotel offers unparalleled service and exceptional amenities. Each of our well-appointed 238 guest rooms and suites is equipped with 32" flat-screen televisions boasting a guide for an in-home experience, 100 MB Fiber Internet, "sleep" and bath amenities. Whether planning a productive business meeting or your dream wedding, our 14 meeting rooms boasting 16,000 square feet of space, will meet and exceed the expectations of every guest. Savor culinary delights at our restaurant, Tavolo 72, serving steaks, pasta and seafood. Many top attractions are just a short drive from our hotel including the stadiums of several professional sports teams, the Cleveland Clinic, the famous Rock & Roll Hall of Fame, Great Lakes Science Center, NASA Glenn Research Center, Playhouse Square and the International Exposition- IX Center. We are in close proximity to the Ford Motor Plant, Baldwin Wallace, Sherwin Williams, UPS, Sysco Foods, and AT&T. ... more   less 

Additional Information about Crowne Plaza Cleveland Airport

Address: 7230 Engle Road, Middleburg Heights, OH 44130
Location: United States > Ohio > Middleburg Heights
Price Range: $114 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Cleveland Airport 3.5*
Number of rooms: 238
Reservation Options:
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Also Known As:
Crowne Plaza Middleburg Heights
Crowne Plaza Cleveland Airport Middleburg Heights, Ohio
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Cleveland Airport staff and other travelers.
4 questions
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Questions? Get answers from Crowne Plaza Cleveland Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Great staff and great amenities”
 of 5 bubbles janeylangford, 5 days ago | Read review
“The fourth floor was a "quiet floor" with quiet hours between 9 PM and 10 AM”
 of 5 bubbles traverlerx, Sep 5, 2016 | Read review
“If you want a room with a view, this is not the place to get one.”
 of 5 bubbles AMB_1128, Jun 29, 2016 | Read review
“Lower level rooms have a balcony.”
 of 5 bubbles 298chadp, Jun 27, 2016 | Read review
“Front side, High floor to avoid road sound”
 of 5 bubbles IAPA-TRAVELER, May 25, 2016 | Read review
5 of 5
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