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Courtyard Cleveland Airport South

Traveler (148)
Room & Suite (41)
Dining (10)

About

#6 of 12 hotels in Middleburg Heights
Location
Cleanliness
Service
Value
Courtyard Cleveland Airport South is the smartest choice for your stay in Middleburg Heights, Ohio. Whether you’re visiting for business or leisure, we will ensure your stay is comfortable and convenient. We offer free WiFi throughout the hotel, a free shuttle to/from Cleveland Airport, and free hotel parking for all of our guests. Our rooms feature pillowtop mattresses, HDTVs, and well-lit work desks.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Free airport transportation
Business Center with Internet Access
Conference facilities
Parking
Free internet
Wifi
Internet
Indoor pool
Heated pool
Restaurant
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Meeting rooms
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Refrigerator
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Quiet
Hotel links
Visit hotel website
Offers & Announcements:2K Every day at Courtyard
Hotel deals

Location

Full view
46Car recommended
Grade: 46 out of 100
37Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
234Reviews
2Q+A
35Room tips
Traveler rating
  • 67
  • 91
  • 45
  • 17
  • 14
Time of year
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Popular mentions
I stayed here 3 nights, while in town on business. The property location is really good with convenient access to the interstate, lots of restaurants near by, and close to the CLE Airport (they have an airport shuttle). Everyone on staff here is always so professional, friendly, and welcoming. They always hold a balcony room for me, whenever I request it. The rooms are clean and comfortable, with a good selection of tv stations. As a Titanium For Life with the Marriott Brand I recommend this property highly... after all, it's my "go to" hotel in Cleveland.
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Two things that were bad with this hotel: One) at check in the desk clerk asked my name. In the middle of me telling her my name she picked up the phone and answered it. No excuse me or hold on. I found that to be extremely rude. Yes, the call is important but there is a paying customer in your lobby. She should have said something before she answered the phone. 2) bath tub was very very slippery. I nearly fell getting into the shower. Have no idea why it was so slick. I put a bath towel on the shower floor so I wouldn’t slip. Other then that, this is a perfectly fine hotel. It was very clean and comfortable. Shuttle service to and from the airport is basically available when you need it. I have no words for the eating area or the pool, I didn’t use them. At two occasions I saw two different housekeeping staff in the hall. Both VERY pleasant and nice to talk to for a couple of minutes.
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+1
Stain on blanket? Check. Disgusting large brown stain on carpet? Check. Rusty bath drain? Check. Dirty phone? Check. Trash in the air conditioning unit? Check. And I haven’t even slept yet so I can’t yet comment on the bed. This place should be ashamed of itself. Needs cleaning, new bed linens and an upgrade badly.
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Response from NatalieR2697, Guest Relations Manager at Courtyard Cleveland Airport South
Responded Apr 25, 2019
Dear DF417 Thank you for choosing to stay at the Courtyard Cleveland Airport South and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues you encountered with your room and your room from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Middleburg Heights. Sincerely, Stefanie Baumler Assistant General Manager Courtyard and TownePlace Suites Cleveland Airport South StefanieBaumler@gmail.com 4402438785
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The lobby and cafe in this hotel are pleasant and comfortable but I found the rooms to be quite tired. I think it's time to schedule a room makeover here. Old carpet, peeling wallpaper, stained lamp shades and dated everything. A very convenient and useful amenity is the shuttle that will bring you to/from the airport or a nearby restaurant. I found similar priced hotels in the area if you need something close to the airport, try one of those instead.
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Response from NatalieR2697, Manager at Courtyard Cleveland Airport South
Responded Apr 11, 2019
Dear flingwing, Thank you for choosing to stay at the Courtyard Cleveland Airport South and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. I have shared your feedback with the appropriate team members to ensure the necessary guidelines are in place to prevent the issues you encountered with your stay from occurring in the future. Once again, thank you for your feedback and we hope to serve you again whenever your travels bring you back to Middleburg Heights. Sincerely, Stefanie Baumler Assistant General Manager Courtyard and TownePlace Suites Cleveland Airport South StefanieBaumler@gmail.com 4402438785
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We stayed before and after our vacation. Each time the staff was pleasant and helpful. The rooms were clean and beds comfortable. They could use some rug improvements in halls. The pool area was clean and tidy. Hot tub nice and hot. Front desk staff even brought us up fresh towels to our room because we used ours at the pool. We used the park and rdie service which was the best deal of the trip. The only part that was a negative was the Bistro. They didnt have enough choices for a meal, it was expensive and after a long day of travel we didnt feel like going out. I wish there was a bigger variety and that they werent out of stuff that was on the short menu. It was only opened till 10 which didnt leave a enough time for those traveling.
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PRICE RANGE
$88 - $149 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard by marriott cleveland airport/south hotel middleburg heights, courtyard middleburg heights, middleburg heights courtyard, middleburg heights marriott
LOCATION
United StatesOhioMiddleburg Heights
NUMBER OF ROOMS
154
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