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Sonesta ES Suites Cleveland Airport

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Sonesta ES Suites Cleveland Airport
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171 Reviews from our TripAdvisor Community

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Showing 169: English reviews
Middleburg Heights
1 review
5 of 5 stars Reviewed yesterday NEW

I stayed here for a week and found it to be a very friendly and comfortable place. This place is surrounded by nature and is 100% non-smoking, my two biggest criteria! I would definitely come back here.

Review collected in partnership with Sonesta

Helpful?
Thank G1023CYdeborahg
2 reviews
4 of 5 stars Reviewed yesterday NEW via mobile

This vacation was fun we were upgraded for no extra charge to a 2 floor 2 bedroom 2 bathroom suite and no extra charge it was awesome we saw the blue jays at progressive field we went down town for the day it was a really good stay and I would recommend you to go there lots of grocery stores... More 

Helpful?
Thank Thunder 1
Salem, Oregon
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I wasn't sure to expect. Reviews were mixed. We had a great stay, but we only stayed for one night. I would say there were things in the room which needed attention...some tiles in the bathroom loose and coming up, but our stay was great. We were in a one bedroom with a loft. Both had king beds and separate... More 

Helpful?
Thank Gary D
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Gary D, Thanks for taking the time to share your comments. We do in fact operate a mature hotel. The good news is that we have already begun our total renovation replacing all of our furnishings and appliances as well as carpet, drapes and more. I hope you will plan a return visit to see the transformation. More 

Victor
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Ashley the Operations Manager was amazing in accommodating all of my needs. She was very pleasant and client focused. I would definitely recommend dealing with her directly if you want to get the proper service.

Helpful?
2 Thank Eugene D
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you so much for your kind remarks! We are fortunate to have so many service oriented associates like Ashley. Perhaps you will visit us again during the playoffs. More 

Colonial Heights, Virginia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a great stay with my family last year. This year, I was worried about noise from the remodeling that is currently being done, so I made reservations at a nearby hotel. I walked into that hotel and walked right back out - didn't even put my bag down. I drove over to Sonesta Suites and Joann was very helpful.... More 

Review collected in partnership with Sonesta

Helpful?
1 Thank MelForman
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you so much for your comments. A renovation is a balancing act at times trying to get the work done without disturbing our guests. I am so glad we were able to accomplish that. Thank you for your repeated business. More 

Bronx, New York
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This is a very reasonably priced hotel with individual suites. It is an easy 15 minute drive to downtown Cleveland so why pay more for staying in the city. Great outdoor pool for the kids and the staff was very friendly. Free breakfast included is just okay but hey...it's free.

Helpful?
Thank Terence M
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Terence, Thank you for taking the time to share you comments. I am very happy that your stay was enjoyable. We are so fortunate to have so many "hospitable" associates on our staff. More 

Oakland, California
Level Contributor
192 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This all-suites hotel is a great buy. The suite is quite large with a big sitting area and an adequate kitchen. Super quiet for a good sleep. The only reason I did not give it 5 stars is because the included breakfast is barely edible and full of carbs. Very nice staff. Great shuttle to the airport.

Helpful?
Thank Thomas V
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you for taking the time to pass along your comments. I am happy that you found our hotel restful and accommodating. More 

Middleburg Heights
1 review
3 of 5 stars Reviewed July 20, 2016

Bathroom was dirty. I went to the front desk and told them there was hair on the walls of the shower, hair clips on behind the door, debris on the table- I suspect crumbs of some sort. She reassured me it would be taken care of...8 hrs later when we returned...nothing was changed...as a matter of fact the entire 4... More 

Review collected in partnership with Sonesta

Helpful?
Thank johnmZ3373QV
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you for taking the time to share your comments. Without a bit more information it is hard for me to follow up and determine how this could have happened. I am so sorry for the conditions you described. Clearly we fell down on the job. Thank you for your consideration. More 

Dublin, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 15, 2016

Rooms were roomy and comfortable. (I had two king bed rooms--one of them was so big it had "running area" for the toddlers.) I was looking for hand soap for the bathroom and didn't realize until later that it was on the wall in the shower, along with shampoo and conditioner. The kitchens had a nice size counter and bar... More 

Helpful?
Thank mom116
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you for you comments. I am so happy we were able to accommodate you. More 

1 review
4 of 5 stars Reviewed July 13, 2016 via mobile

The suites are laid our nicely n work grt for staying a few days. We stayed 3 notes while visiting family. They just purchased this hotel from residence Inn vthey r n the process of updating the entire place. While it was nice, it is in need of updates. Very nice bkfst each day n the evening social time had... More 

Helpful?
Thank Debrq
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you so much for your comments. We are indeed fortunate to have so many hospitable associates. We have just about finished our exterior renovation and will begin our interior renovation in August. I hope you came back to see us then! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
The Sonesta ES Suites Cleveland Airport, is a surprisingly different take on all-suite, extended-stay accommodations. Located minutes from Cleveland Hopkins International Airport, our convenient hotel offers apartment-style accommodations and a complimentary airport shuttle, plus the comfort, service and Everyday Surprises you expect from Sonesta. Whether you're here to connect to a flight, meet with colleagues from one of the many surrounding businesses or take in the pleasures of Cleveland's lakeside setting, you'll be glad you found us. Our studio and two bedroom loft suites help you spread out and stay on task. And a fully-equipped kitchen helps you control your costs, as do our free daily breakfast and free parking. The hotel is moments from I-480, I-80 and I-71 and 25 minutes from downtown. ... more   less 

Additional Information about Sonesta ES Suites Cleveland Airport

Address: 17525 Rosbough Blvd, Middleburg Heights, OH 44130-2580 (Formerly Residence Inn Cleveland Airport)
Location: United States > Ohio > Middleburg Heights
Price Range: $103 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sonesta ES Suites Cleveland Airport 3*
Number of rooms: 158
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Also Known As:
Residence Inn Cleveland Airport Hotel Middleburg Heights
Residence Inn Middleburg Heights
Middleburg Heights Residence Inn
Sonesta ES Suites Cleveland Airport Middleburg Heights, Ohio
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