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Residence Inn Cleveland Mentor

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148 Reviews from our TripAdvisor Community

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Showing 147: English reviews
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Great far exceeded my exspectation. Roon was clean staff went above and beyond to make our stay. Provided infornation on grwat places to eat provided help when not feeling well. I definately felt genuinely cared about

Helpful?
Thank David A
Toledo, Ohio
Level Contributor
251 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From check-in until check out everything was handled professionally and courteously. A rarity was at breakfast when the manager was right there working with everyone and going to tables to see who needed help and/or clearing plates for everyone. That was impressive. I have not seen that level of assistance in a very long time. We will definitely stay here... More 

Helpful?
Thank Patsy_Toledo
Fairhope, Alabama
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Suites were FABULOUS, super clean everything needed for a great stay. Staff was over the top in service. Special kudos to Cindy Stoddard Front Office Manager who went above and beyond to make a late nite scavenger hunt memorable. I travel 10,000+ miles yearly but live in Lake County and without a doubt Mentor Residence Inn is a 5+ for... More 

Helpful?
Thank rose p
Baltimore, Maryland
1 review
5 of 5 stars Reviewed 3 weeks ago

I was attending a 4-day event at the Spire Institute in Geneva and the Residence Inn Mentor was recommended. Everything was perfect - from my initial interaction booking directly with the hotel; to my unexpected early check-in that Shannon at the front desk accommodated; to my lovely first floor room (which was so helpful as I was traveling with my... More 

Helpful?
Thank 2016BK
Erie, Pennsylvania, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Once again I chose to spend a night at the Mentor Residence Inn. It was my first time in a single room at this facility; I was impressed with the lay out of the recently renovated room. As always, the hotel was spotless and the service of the highest quality. It was a busy holiday weekend, yet the staff made... More 

Helpful?
Thank Margaret M
Troy, Illinois
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

My son and I have stayed here as a pit stop on our way to vacation in the Finger Lakes from the St. Louis area for the last 4 or 5 summers. The staff always go out of their way to make the stay special even though I'm staying for free with rewards points. This year, I asked if there... More 

Helpful?
Thank Cathy V
Clearwater, Florida
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 1, 2016

This is by far the best hotel I've ever stayed in. Two separate bedrooms with full bathrooms, nice size kitchenette with brand new appliances and fireplace. Your dog stay for free w/no restrictions. Daily full breakfast.The front desk was nice and very welcoming. Because it was the holidays, we had a chance to meet and mingle with some people. All... More 

Helpful?
Thank V H
South Bend, Indiana
1 review
5 of 5 stars Reviewed May 30, 2016

We found this a great hotel with friendly staff and nice options on the breakfast. This was our first time in awhile to stay in a hotel. We now know in the future, we will check the availability of a Marriott Residence Inn in the future. Should you have need to be in Cleveland, the Residence Inn in Mentor Ohio... More 

Helpful?
Thank dstehlin49
El Paso, Texas
Level Contributor
37 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 25, 2016

Stayed a full week with two small children for a wedding. Staff went above and beyond to be courteous and helpful to our family and other out-of-town wedding guests. The two-bedroom suite was on the pricey side but boasted a stovetop and oven, microwave, full size refrigerator and dishwasher. Housekeeping was excellent. Outdoor pool. Pets allowed.

Helpful?
Thank CadyBee
Ann Arbor, MI
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed April 28, 2016

Alicia, at the front desk, welcomed us warmly and provided awesome customer service! The hotel is very new and spotlessly clean. The rooms were large and well-furnished. Breakfast was excellent! Fitness room was also very good. Great service and a wonderful stay!

Helpful?
Thank kfpannarb
Questions? Get answers from hotel staff and past guests. Ask a question

25 photos of this hotel

Management photos: Courtesy of the property manager

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Free Parking
  • Restaurant
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
At the Residence Inn Cleveland Mentor, we have perfected the extended-stay experience by combining all the comforts of home with our passion for making every guest feel welcome. Our suites offer separate living/sleeping areas, plenty of space for relaxing, entertaining or meetings, and a fully equipped kitchen with refrigerator, microwave and coffee maker. Other special room amenities at our pet friendly Mentor, Ohio hotel include two telephones with voicemail and data ports, and a large, well-lit work desk. Free high speed wired/wireless internet access is also in each guest suite to make your stay with us more productive. Start your day at our hotel in Mentor, Ohio with a complimentary hot breakfast in our Gatehouse, and join us at our weekly barbecues and Evening Hospitality Events offered 2 1/2 times per week. ... more   less 

Additional Information about Residence Inn Cleveland Mentor

Address: 5660 Emerald Ct, Mentor, OH 44060-1869
Location: United States > Ohio > Lake County > Mentor
Price Range: $173 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Cleveland Mentor 3*
Number of rooms: 96
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Also Known As:
Residence Inn Cleveland Mentor Hotel Mentor
Residence Inn Mentor
Mentor Residence Inn
Residence Inn Cleveland Mentor Ohio
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