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Residence Inn Cleveland Mentor

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Residence Inn Cleveland Mentor
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157 Reviews from our TripAdvisor Community

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Showing 156: English reviews
Level Contributor
78 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We just stayed at this fabulous motel. We had a two bedroom suite and were pleasantly surprised to see it had a fireplace. Room was extremely clean, quiet and in great condition. Staff was outstanding. If I had to find anything negative to say, it would be the size of the breakfast area. It is on the small side for... More 

Helpful?
Thank Linda C
Boston, Massachusetts
Level Contributor
103 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed 1 week ago

This characteristic Residence Inn is built next to a major highway. My room was on the highway-side of the hotel and was less than 50 yards from a constant stream of noisy high-speed traffic. Other than the noise, this hotel offers typical suites, good grounds and a nice breakfast. If you have no other options than a stay here, make... More 

Helpful?
Thank rmartinmitch
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

I am incredibly sorry that we were unable to provide you with an enjoyable stay. If you are a light sleeper, we ask that you request an inside room upon making your reservation. Our Nationally Recognized Award Winning team of associates will do everything possible to ensure that you have a nice restful stay. While we certainly cannot change the... More 

Cincinnati, Ohio
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Loved staying at the Residence Inn. Extremely close to Mentor Headlands State Park/Beach. We drove one mile until we came upon this beautiful sandy beach . A must see. Staked out umbrellas, the water was beautiful. Like being on a beach in FL without the Pune trees. Took in an Indians game also . This hotel was so welcoming -... More 

Helpful?
1 Thank Margiezyck
Montgomery, Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I've stayed at this hotel on several occasions, the last being eleven years ago, and still had a pleasant experience! The staff are mostly long term employees, and were all friendly and helpful. Imagine my surprise when I found out one of the housekeeping staff I became friends with in 2005, was still on staff when I checked in. The... More 

Helpful?
1 Thank prw0823
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

It was a pleasure having you with us again. And you are correct; many of our associates have been with us for many, many years. We all share the same passion in delivering award winning service and we take such pride in our hotel. That certainly makes the difference. Please do not stay away so long this time :) Take... More 

Casalnuovo di Napoli, Italy
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This is one of the best Residence Inn's I've been to. The staff is great from management, front desk to housekeeping. Location is perfect, close to the lake, shopping, etc. Breakfast and evening social hour are excellent ...no complaints at all

Helpful?
1 Thank badbusiness2014
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Wow! What an awesome review!! Thank you so very much for the great recognition of our amazing team. Every hotel has 4 walls, and a bed. It is the team that certainly makes the difference. I am so happy to hear that you thoroughly enjoyed your stay with us and that you shared your experience with others that may be... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed August 22, 2016 via mobile

I stayed only one night, but the service, cleanliness, and overall experience at this hotel made me wish I could stay longer. My kids loved the pool, hot tub and spacious rooms. I really enjoyed the breakfast choice, especially since I was going through some serious morning sickness at the time.

Helpful?
Thank xiomarajay
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

We certainly wished you could have stayed longer as well... So happy to hear that the entire family enjoyed their stay with us. You will need to return and come see the exciting changes that have recently occurred in our breakfast. We have taken it to an all new level of fantastic now offering more fresh options like strawberries, grapes... More 

Pittsburgh, Pennsylvania
Level Contributor
110 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed August 17, 2016 via mobile

Stayed at this hotel many times but want to give a huge shout out the Tori at the front desk. As a platinum elite lifetime member I have stayed at many Marriott properties in the last 30 years. Most experiences have been good but some are so great like this one. My husband and I were going up to meet... More 

Helpful?
1 Thank Elaine S
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Elaine S, Thank you so very much for the great review and kind words regarding Tori. She is one of our newest additions to our Residence Inn Family and is doing so very well. We focus our hiring process on personality rather then skill set. Her personality was a perfect fit for our industry where service is key. I am... More 

fla
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed August 5, 2016

This is the second Residence Inn that we have stayed at--the other in Savannah, Ga, and I wrote a review. We normally stay in the small city of Chardon, where I was born and raised, but were only able to stay there for one night because they had some golfer tournament for over the weekend. This was a 30 mile... More 

Helpful?
Thank jevande
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Thank You so very much for this very thorough and wonderful review! Service and Quality are two things that this entire team at the Residence Inn - Mentor, Ohio lives and breathes each and every day. We take such pride in this hotel and I am thrilled to hear that it shows. We look forward to having you as our... More 

Osprey, Florida
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 5, 2016

Conveniently located with a very friendly staff. Very spacious room and all of the necessary amenities for business.I have stayed at this property several times and can report consistency. Bonus: The breakfast buffet was surprisingly good.

Helpful?
Thank ThoughtsOnFood
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Thank you so much for this review. The comment on consistency means so very much. Our team here all shares the same passion for delivering Service so Memorable our Guests Tell Stories about it. Its working... So happy to hear that you enjoyed our breakfast offering. Wait until you see/taste the all new Residence Inn Breakfast rollout.. We are offering... More 

2 reviews
5 of 5 stars Reviewed July 17, 2016 via mobile

Great far exceeded my exspectation. Roon was clean staff went above and beyond to make our stay. Provided infornation on grwat places to eat provided help when not feeling well. I definately felt genuinely cared about

Helpful?
Thank David A
Questions? Get answers from hotel staff and past guests. Ask a question

50 photos of this hotel

Management photos: Courtesy of the property manager

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Room/Suite (18)
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Pool/Beach Area (2)
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Business Center/Function Rooms (2)
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Hotel & Grounds (8)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Room Service
  • Free Parking
  • Restaurant
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
At the Residence Inn Cleveland Mentor, we have perfected the extended-stay experience by combining all the comforts of home with our passion for making every guest feel welcome. Our suites offer separate living/sleeping areas, plenty of space for relaxing, entertaining or meetings, and a fully equipped kitchen with refrigerator, microwave and coffee maker. Other special room amenities at our pet friendly Mentor, Ohio hotel include two telephones with voicemail and data ports, and a large, well-lit work desk. Free high speed wired/wireless internet access is also in each guest suite to make your stay with us more productive. Start your day at our hotel in Mentor, Ohio with a complimentary hot breakfast in our Gatehouse, and join us at our weekly barbecues and Evening Hospitality Events offered 2 1/2 times per week. ... more   less 

Additional Information about Residence Inn Cleveland Mentor

Address: 5660 Emerald Ct, Mentor, OH 44060-1869
Location: United States > Ohio > Lake County > Mentor
Price Range: $155 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Cleveland Mentor 3*
Number of rooms: 96
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Also Known As:
Residence Inn Cleveland Mentor Hotel Mentor
Residence Inn Mentor
Mentor Residence Inn
Residence Inn Cleveland Mentor Ohio
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