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    WoodSpring Suites Cleveland Mentor

    5640 Emerald Ct, Sr-44 & Sr-2, Mentor, OH 44060-1869
    (440) 641-2100
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    2/25/2018 2/26/2018
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    $59
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    Traveler (6)
    Room & Suite (6)
    Dining (2)
    Overview
    • Excellent55%
    • Very good14%
    • Average12%
    • Poor5%
    • Terrible14%
    Travelers talk about
    “extended stay” (4 reviews)
    “parking lot” (4 reviews)
    “bob” (11 reviews)
    Free Internet
    Free Parking
    Air Conditioning
    Non-Smoking Rooms
    Suites
    Kitchenette
    Pets Allowed
    Wheelchair access
    Dry Cleaning
    Self-Serve Laundry
    2.0 Star Hotel
    All hotel details
    Offers from WoodSpring Suites Cleveland Mentor
    Special Offer: Now a Pet-Friendly Hotel
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    Rooms
    Feb 25Feb 26
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (57)
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    1 - 5 of 56 reviews

    Reviewed September 17, 2017

    My husband and I planned to stay 2 nights here for our honeymoon. That is all the time we had because my husband had to return to his Air Force base. The evening of our 2nd night we walked into our room to find everything...More

    Thank Nancy C
    Response from Heather L, Guest Relations Manager at WoodSpring Suites Cleveland MentorResponded December 19, 2017

    Thank you for taking the time to review our hotel. We appreciate all guest feedback. We are disappointed and sorry that you had the experience you did. We want to assure you this is not representative of the service we expect to provide. I sincerely...More

    Reviewed August 4, 2017 via mobile

    Very disappointed - reserved a non-smoking room for this evening. Told by front desk that Expedia was "wrong ". 10 pm and no place to stay tonight - we won't be back or try here again. Call the hotel directly - avoid Expedia

    1  Thank Teresa H
    Response from Heather L, Guest Relations Manager at WoodSpring Suites Cleveland MentorResponded August 28, 2017

    I am very sorry we couldn't accommodate your needs. Thank you for taking the time to leave us a review, we really appreciate it.

    Reviewed June 6, 2017 via mobile

    Great price but missing many basic hotel amenities. Kitchen with no dishes? No coffee maker or toaster. What's the point of the kitchen? Free wifi did not work, but pay wifi did... hmmm. However I found the room clean and the TV service acceptable. Air...More

    Thank Bop1234
    Response from Heather L, Guest Relations Manager at WoodSpring Suites Cleveland MentorResponded June 22, 2017

    I apologize you weren't impressed during your stay with us. We'll be sure to look into everything you brought to our attention. I wish you well on your future travels and hope you will give us another try.

    Reviewed May 19, 2017

    Terrible customer service - I reserved a week and showed up a day late. Staff cancelled my reservation and charged a fine, and created a new reservation which I had to pay for. They told me that I had reserved the room, so they had...More

    Thank Eben M
    Response from Heather L, Guest Relations Manager at WoodSpring Suites Cleveland MentorResponded June 22, 2017

    I'm sorry you had that experience with our hotel. I wish you well on all your future travels.

    Reviewed May 2, 2017 via mobile

    Trainees checking us in. Strike 1. Room with kitchenette. No dishes. Strike 2. Giant hairball on back of toilet! Strike 3. I don't care how cheap the room is, I do have standards! No lamps in room. Light switches control lights. One at door. One...More

    1  Thank Darla S
    Response from Heather L, Guest Relations Manager at WoodSpring Suites Cleveland MentorResponded May 16, 2017

    We strive to provide a clean, comfortable, and welcoming environment for our guests. We apologize your stay did not meet your expectations. We will look into everything you’ve brought to our attention and wish you the best.

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    About
    Amenities
    • Top amenities
    • Free Parking
    • Free Internet
    • Hotel Amenities
    • Free Parking
    • Laundry Service
    • Self-Serve Laundry
    • Dry Cleaning
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    Details
    • Price range
    • $44 - $78 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Smoking rooms available ,
    • Accessible rooms ,
    • Suites
    • Number of rooms
    • 117
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Travelocity, Orbitz, Expedia, Hotwire and getaroom.com so you can book your WoodSpring Suites Cleveland Mentor reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Ohio >
    • Lake County >
    • Mentor
    • Also Known As
    • Value Place Mentor Hotel Mentor ,
    • WoodSpring Suites Cleveland Mentor Ohio
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    Traveler (6)
    Room & Suite (6)
    Dining (2)
    Nearby
    Nearby HotelsSee all 9 hotels in Mentor
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    jswarner34
    July 11, 2017|
    Answer
    Response from WoodSpringSupport | Property representative |
    Hi, jswarner34. We may have had an instance of bed bugs at this hotel in the past but - if so - they are not an ongoing issue.
    0
    Votes
    jswarner34
    July 11, 2017|
    AnswerShow all 3 answers
    Response from WoodSpringSupport | Property representative |
    We echo Darla S and Bop1234 - we sure do. Just call the general manager (or let our agents know) when you're making a reservation so they can ensure one is available.
    0
    Votes
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    12
    Room Tips
    "if you don't want your belongings thrown out do not stay here."
    Read review
    "Stay away and go to a real hotel"
    Read review
    "The room was clean with the exception of the floor. The room was noisy. But, I am not really picky and would..."
    Read review
    "Go to any employee for help; except Trisha."
    Read review
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