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Holiday Inn Express Suites Mason

#11 of 18 Hotels in Mason
Certificate of Excellence
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146 Reviews from our TripAdvisor Community

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Showing 146: English reviews
1 review
4 of 5 stars Reviewed yesterday NEW via mobile

my husband and I wanted to get away for the weekend and have some fun! so we stayed at this hotel just a short distance from Kings Island. the staff was friendly, it was very clean, plenty of space, and most importantly the bed was nice and comfy :) they had free breakfast with a large variety of foods to... More 

Helpful?
Thank Jennifer H
Hicksville, OH, United States
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

That may not be important to many people but the pool is a big part of ours hotel stays. We like a comfortable pool and this one is chilly. It's also pretty small. There's not a hot tub either. The beds were very comfortable. The room was large and clean. They need an extra outlet near the bed for cellphones.... More 

Helpful?
Thank Lisa S
Archbold, Ohio
Level Contributor
14 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

When I booked this hotel, I chose it partly because it had a king leisure rate that the website (yes, their own website) said included a Jacuzzi tub. But when I got to my room, there was no tub. I went to the desk and asked what was up, and they said it was a mistake. I showed them the... More 

Helpful?
Thank djn3608
IHGService, Guest Relations Manager at Holiday Inn Express Suites Mason, responded to this review

Dear djn3608, Thank you for being an IHG Rewards Club member and for taking the time to share your comments. We apologize for any confusion you had with the online booking and if the service level provided by hotel staff was below average. Rest assured, we shared your feedback with the teams concerned for review, as we endeavor to continuously... More 

Lafayette, Indiana
Level Contributor
59 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Upon arriving Thursday afternoon I was told that they would have to check to see if our room was ready yet. I responded by saying that it is after 3:30 and check in is at 3pm so I'd hope it is. He then told me that it was. Turns out after we went into our room we noticed that the... More 

Helpful?
Thank Chris S
IHGService, Guest Relations Manager at Holiday Inn Express Suites Mason, responded to this review

Dear Chris S, Thank you for submitting your review of our hotel. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I am very sorry about the problems that encountered in your room. Your concerns regarding broken lamp shade and poor bathroom... More 

Washington DC, District of Columbia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

This hotel was nice. It's what you would expect for a Holiday Inn Express. The location is great and the employees were nice. The mattress, however, had springs in my back. My husband and I were only there for 2 nights, so I thought we could stick it out. By the second day, we could barely stand our drive back... More 

Helpful?
Thank Ashley A
IHGService, Guest Relations Manager at Holiday Inn Express Suites Mason, responded to this review

Dear Ashley A, Thank you for writing a review on your most recent stay at the Holiday Inn Express & Suites Cincinnati Mason, OH. I am pleased to know that you liked our location and found the staff to be great. on the other hand, please accept my deep apology for the inconvenience you had with the mattress. Know that... More 

Level Contributor
10 reviews
2 of 5 stars Reviewed 4 weeks ago via mobile

This holiday Inn express was the worst I have stayed in. To start off they booked us a room that did not fit the 4 people I stated were coming, when asked about it they said sorry we don't have anything else avail. Nor could they give us a cot to add into our room, so 3 people in a... More 

Helpful?
Thank Tyson_keish
IHGService, Guest Relations Manager at Holiday Inn Express Suites Mason, responded to this review

Dear Tyson_keish, Thank you for your stay and for leaving a review about our hotel on TripAdvisor. Our hotel is committed to providing our guests with the highest quality services and facilities and I am sorry to learn that we did not meet your expectations of the IHG brand during your recent visit. I am sorry for the disappointments you... More 

Dublin, Ohio
1 review
1 of 5 stars Reviewed 4 weeks ago

Lodging and facility were fine. When traveling out of town for work, internet is very important. Internet didn't work. Staff even came to room to troubleshoot and couldn't fix. At that point, there was not resolution other than..."I'm sorry". I asked for something to be deducted from what I paid and the staff resource indicated she would check with management.... More 

Helpful?
Thank LordCambridge40
IHGService, Guest Relations Manager at Holiday Inn Express Suites Mason, responded to this review

Dear LordCambridge40, Thank you for taking the time to review our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean, and superior accommodations. I am glad to know that our facilities are up to par. However, please accept our sincere apologies if the... More 

Queretaro, Mexico
Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 25, 2016 via mobile

Our corporate office is in Mason area, it comes very convenient as the price is very affordable. Close to I71 interstate, restaurants and mall centers. When visiting kings island it is relative very close, maybe 10 minutes maximum. My first choice when I visit the area.

Helpful?
Thank lalmed
Chesterfield, Michigan
Level Contributor
411 reviews
141 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
4 of 5 stars Reviewed March 5, 2016 via mobile

The rooms were very nice and modern. Had coach and a desk with chair. Microwave and refrigerator are n room too. The light switch/ occupancy sensors were a nuisance. Breakfast was usual HIE fare. The front desk is the most important and lasting impression. The person could hardly speak English and at first told me my reservation was canceled because... More 

Helpful?
1 Thank PhoenisSunDog
Binbrook, Canada
Level Contributor
81 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed February 24, 2016

One thing that I've learned about the Holiday Inn while on a road trip is that you can count on a restful night in a comfortable bed, especially the pillows. When reservations are made in advance through the IHG (International Hotel Group), reception is ready when I arrive with my room key and WiFi info. I was disappointed that the... More 

Helpful?
Thank JimMc1942
Alex B, Front Office Manager at Holiday Inn Express Suites Mason, responded to this review

Thanks for the review! ant thank you for your continued support! I also want to thank you for your comments! It allows us to see where we can improve! Please let us know if there is anything we can do for you next time you're in Mason! Yours In Service Alex B Front Desk Supervisor Holiday Inn Express and Suites... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Our Mason hotel near Cincinnati is close to Kings Island. On your next trip to Cincinnati, stay at the Holiday Inn Express & Suites Cincinnati Mason. Our free hot breakfast bar is the perfect way to start your day with our signature cinnamon rolls, scrambled eggs, bacon or sausage, biscuits & gravy, fresh fruit. coffee, juice and many more healthy breakfast items. Enjoy a relaxing stay at our hotel by taking advantage of our heated indoor pool, fitness center, and free Wi-Fi throughout the hotel. Our central, suburban location offers convenient access to local businesses and attractions. Our Mason hotel is located 19 miles from downtown Cincinnati, but only 1-2 miles from businesses such as Cintas, Microsoft, Clopay, General Electric, Verizon, Proctor & Gamble, and Siemens. Our Mason hotel is 4 miles from area attractions such as Kings Island and the Beach Water Park. The Golf Center at Kings Island offers quality golf during your leisure time. If shopping is what you are in the mood for, Deerfield Towne Center is less than 1 mile from the hotel. With national store chains including speciality stores, you can find everything for which you are looking. The Cincinnati Reds and Cincinnati Bengals are only a short drive to downtown Cincinnati. Book your reservations now at Holiday Inn Express & Suites and let us show you how we can make your visit relaxing and enjoyable. ... more   less 

Additional Information about Holiday Inn Express Suites Mason

Address: 5100 Natorp Blvd, Mason, OH 45040
Location: United States > Ohio > Warren County > Mason
Price Range: $133 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Suites Mason 2.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Holiday Inn Express Suites Mason Hotel Mason
Holiday Inn Express Mason
Mason Holiday Inn
Holiday Inn Express Suites Mason Ohio
Hotel Style:
#3 Business Hotel in Mason
#7 Family Hotel in Mason
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