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Hilton Garden Inn Cincinnati/Mason

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#6 of 18 Hotels in Mason
Certificate of Excellence
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Hilton Garden Inn Cincinnati\/Mason
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393 Reviews from our TripAdvisor Community

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Showing 383: English reviews
Paducah, Kentucky
1 review
5 of 5 stars Reviewed yesterday NEW

Loved everything about this place. The staff was friendly and helpfully. The room was clean and well equipped with everything we needed during our stay. The food was great and the bar tender was excellent.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank chrisrC6622HS
New York City, New York
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is consistently amazing. The breakfast team in the dining room remember your name and provide exceptional service. I always stay here and nowhere else when in Mason. The rooms are clean and service is good. The gym is small though. Could be bigger:

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank ROBERT L
Management response:

Thank you for your recent stay at the Hilton Garden Inn and for taking the time to write a review on TripAdvisor. We are thrilled that you enjoyed your stay and thank you for the 5-star rating. Our staff works very hard to provide excellent customer service and always appreciates when a guest makes note of this in their reviews.... More 

Louisville, Kentucky
1 review
3 of 5 stars Reviewed 1 week ago

The beds are rock solid, no bounce or cushion. Poor advertisement of breakfast buffet costing $9.95 each per person, although the food was good. There were dents in the walls and furniture. Paid too much for our stay and feel any other hotel would have sufficed.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sarah D
Management response:

Thank you so much for your review, I am sorry you did not fully enjoy your stay with us and for the issues you had. We are very excited for our renovation come November. I will be sure to have the maintenance staff make sure the garden sleep system bed is working properly in that room. Thank you again for... More 

Hilliard, Ohio
1 review
1 of 5 stars Reviewed 2 weeks ago

I had ants in my room when I woke up, I left a can of soda open and ants was all over the can and the desk in room 109. I do not recommend this room or the first floor. I notified the front desk. She didn't take down any of the info not appear concern.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 184unhappy
Management response:

Thank you for your review, I apologize that you did not feel we were concerned. The issue was addressed and fixed. I greatly appreciate your feedback, and hope you will stay with us again as your stay was not in the norm of our hotel. Thank you again, have a great day. More 

Cary, Illinois
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago

Great hotel steps away from Greaters Ice Cream shop. I love this hotel for the location bar great restaurants and shopping. Also, after dinner I can sneak over for ice cream at Greaters. A guilty pleasure and a short walk from your room. Don't miss breakfast as the charming wait staff is eager to serve a terrific breakfast.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank johnsJ9600YO
Management response:

Thank you for choosing to stay at our hotel during your recent visit this month to the Mason, Ohio area and for taking the time to write a wonderful review on Trip Advisor. We are thrilled that you enjoyed your stay and thank you for the 5-star rating. Reading great reviews like yours brings a smile to the faces of... More 

Zionsville, Indiana
1 review
5 of 5 stars Reviewed 2 weeks ago

Were welcomed by staff and hotel ws beautiful inside. Nice check in area which offered free beverages on your arrival. Seating area beautiful and our rooms were very clean and spacious. Would recommend this hotel for anyone staying in area.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mary S
Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review

Thank you for taking the time to post such a wonderful review and rating our hotel with 5-stars. I love sharing great reviews such as your review with our staff as this reconfirms to them how special they are and that their hard work is appreciated by our guests. I hope that your travels will bring you back to the... More 

Mason, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Bed was just too firm. Everything else was Excellent. The location to the wedding was great. Staff was Outstanding! Housekeeping was excellent! If you needed anything done, they responded immediately!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Marvin G
Management response:

Thank you for choosing to stay at our hotel during your recent visit this month to the Mason, Ohio area and for taking the time to write a wonderful review on Trip Advisor. We are thrilled that you enjoyed your stay and thank you for the 5-star rating. Reading great reviews like yours brings a smile to the faces of... More 

Cincinnati Ohio
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Great service, clean rooms, very hospitable. I'll definitely be back. I left a very expensive item in my room and received a calm and offer to ship it. Thankfully we were still close and drive back to get it. Very impressed with staff honesty

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank E2228TXpatrickh
Management response:

Thank you for choosing to stay at our hotel during your recent visit this month to the Mason, Ohio area and for taking the time to write a wonderful review on Trip Advisor. We are thrilled that you enjoyed your stay and thank you for the 5-star rating. Reading great reviews like yours brings a smile to the faces of... More 

USA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

In general I find Hilton properties very nice and comfortable. They are clean, and consistent from city to city. However, the bed at this property was extremely hard. Some people may like that, but for me it makes for a painful morning wakeup. I'm not sure if this is specific to this property or all Hilton Garden Inns, but it... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank globetrotterUsa
Management response:

Thank you for choosing to stay at our hotel during your recent visit this month to the Mason, Ohio area and for taking the time to write a wonderful review on Trip Advisor. I do apologize for the hard bed, Hilton Garden Inns have a sleep system bed that adjust firmness with air. I will be sure to have the... More 

west virginia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Nice location. Very clean. But..... 1. The pillows were so flat and floppy when I called down for more pillows I was told they were out of extra pillows. No extra pillows in the closet either.. 2. No blackout curtains and a bright light was shining in our window... 3. Disappointed in this hotel... 4. I am honestly not a... More 

Helpful?
1 Thank dbjacket
Management response:

Thank you for taking the time to fill out a review on trip-advisor. I am so sorry you did not enjoy your stay with us. I did want to let you know that we do have black out curtains in each room, they are behind the white curtains. I do wish you would of called down to ask the desk... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn Cincinnati/Mason is a newly built, full service hotel that is conveniently located near Kings Island Amusement Park, Beach Water Park and several sports complexes. With easy access to I-71, you're minutes away from local shopping malls, downtown Cincinnati, IKEA and more. Our gorgeous hotel is perfect for both business and leisure travelers. Whether you want to take a swim in our indoor pool, get your fitness on in our fitness center or enjoy a delicious meal at our on-site restaurant, The American Grill, you're sure to have a memorable experience. Each room offers your choice of a King or Double Queen Garden Sleep System™, large work desk and ergonomic Herman Miller chair, two phones with voicemail, speaker phone and data ports, complimentary wired and wireless high-speed Internet access,32-inch LCD TV, microwave oven, Keurig coffee pot with selection of coffee and teas with creamers and mini-refrigerator, hair dryer, iron and ironing board and clock radio with MP3 connection. With the Hilton Garden Inn Cincinnati/Mason, there is no need to sacrifice comfort for convenience - we have it all! ... more   less 

Additional Information about Hilton Garden Inn Cincinnati/Mason

Address: 5200 Natorp Blvd, Mason, OH 45040-7927
Location: United States > Ohio > Warren County > Mason
Price Range: $106 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Cincinnati/Mason 3*
Number of rooms: 110
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels, Priceline, Expedia, Hotels.com, Travelocity, Odigeo, Hotwire, Orbitz and TripOnline SA so you can book your Hilton Garden Inn Cincinnati/Mason reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Cincinnati/Mason Hotel Mason
Hilton Garden Inn Cincinnati/Mason Ohio
Hotel Style:
#1 Business Hotel in Mason
#3 Family Hotel in Mason
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