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SpringHill Suites Cincinnati Northeast/Mason

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153 Reviews from our TripAdvisor Community

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There are newer reviews for SpringHill Suites Cincinnati Northeast/Mason
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Showing 153: English reviews
Centreville, Virginia
Reviewed July 7, 2015

You generally stay at a hotel for one reason - to sleep for the night. The mattresses here are memory-foam knock-offs, but that's not the worst. The fitted sheets are too short and come off when you sit on the bed or move at all. I had 2 suites during a recent trip to King's Island with 6 people and...

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Helpful?
Thank Matt L
Amanda M, Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Thank you for taking the time to provide feedback from your recent stay at our hotel. I am sorry that we did not exceed your expectations, we take great pride in providing a safe, clean hotel for our guests and will use your comments to further improve the guest experience.

Newburgh
Reviewed June 19, 2015

Booked this hotel at last minute. Have stayed at a SpringHill Suites in downtown Indy before and had a great experience. There wasn't anything horribly wrong with the hotel, but it definitely wasn't up to the standards of the one in downtown Indy. The room had a slight smell to it and we had difficulty sleeping with the sound of...

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Thank Natalie B
Amanda M, General Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Thank you for taking the time to share your experience with us. We value our guest comments and use them to help make the hotel better. I will share your comments with the appropriate departments to fix the opportunities that you have presented for us. Heath Beckett General Manager

Cuyahoga Falls, Ohio
Reviewed May 28, 2015

Did a 3 night stay over the Memorial Day holiday. We were in town for a basketball tournament and apparently so were a lot of other people. On the upside, hotel was well kept, nice decor, room was updated and clean. The staff was very accommodating and pleasant. But, they could not handle the volume of people. The breakfast area...

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2Thank Bdubs25
Amanda M, General Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Thank you for taking the time to post your comments about your stay. We are glad that for the most part you enjoyed your stay. We have taken you comments and made some changes to our staffing on the weekends to help avoid these problems moving forward. Your comments and suggestions have definitely helped. Heath Beckett General Manager

Columbus, Ohio
Reviewed May 17, 2015

My mother and I stayed at this hotel 5/15/15. We each had a room on the fourth floor. That evening, I removed two stinkbugs from my room. I then went to bed thinking I had removed all of them. When I woke up in the morning, there were more stinkbugs on the ceiling and a dead one in the bathroom....

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1Thank Karen S
Amanda M, Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Hello- My name is Amanda, Assistant General Manager at the Springhill Suites Cincinnati Northeast. I would like to offer my sincere apologies for the inconveniences you experienced during your stay. We appreciate your feedback. Our goal is to provide exceptional service to every guest and I wanted to apologize for any opportunities we missed to make this a more memorable...

Oconomowoc, Wisconsin, United States
Reviewed April 16, 2015

I had to take a trip out to Cincinnati for work and I was very impressed with this hotel. The rate was great, it was a little bit out of the way from the airport and downtown but the stay was absolutely worth it. I came a day early to work on a presentation in the hotel room and the...

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Thank Brenton B
Grand Rapids, Michigan
Reviewed April 13, 2015

This was our last stop on spring break. Although the hotel was busy, it was very clean and comfortable. We did not notice any noise while trying to sleep. Breakfast was included and very well stocked. I enjoyed the set up of the suite. The bathroom was divided with the shower separate from the rest of the bathroom. The beds...

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Thank mykidsmom3
Bristow
Reviewed March 17, 2015

I stayed here for several weeks on business. The staff is friendly and helpful, from the front desk to the kitchen. I enjoy talking with them. The rooms are clean and well maintained. The beds in all of the rooms I've stayed in feel like there is a slab of wood beneath the mattress. It's not a comfortable bed, not...

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1Thank LaxDadOf3
Shelby, Michigan, United States
Reviewed March 2, 2015

On this trip I stayed at three Marriott properties...different badges, but all the same quality. No I don't work for Marriott !! Clean, spacious rooms, courteous service by all personnel, and above average free breakfasts. Price...very competitive. I had asked for extra pillows n the reservation, and they were there.

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1Thank 597RoyW
Reviewed January 2, 2015 via mobile

We are Silver Elite members, so we thought to use our points for a nights stay on New Year Eve. We were highly disappointed that this was a Marriott chain. The lobby looked updated but the rooms were not. Our room felt like we were on top of a compressor. We said something to the front desk about the noise...

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Thank Missy1127
Ryan T, Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Hello- My name is Ryan Tomaro, Assistant General Manager at the Springhill Suites Cincinnati Northeast. I would like to offer my sincere apologies for negative experience that you encountered on New Years Eve. We have shared your feedback with the appropriate staff members to ensure that similar issues do not arise again in the future. Regards Ryan

Lees Summit, Missouri, United States
Reviewed October 27, 2014

I'm a Marriott Gold member, so I have stayed at my share of Marriott properties across their product line, most often Fairfield Inn, Courtyard, and Marriott, and I can honestly say that I was more disappointed in this place than I've ever been at any other property. The property and room were clean enough, but to begin with, there must...

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4Thank JJM_in_MO
Ryan T, Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Hello- My name is Ryan, Assistant General Manager at the Springhill Suites Cincinnati Northeast. I would like to offer my apologies for the inconveniences that you experienced as a result of the large group consuming the majority of the hotels space. Obviously we failed to control the crowds and noise during your stay. I can assure you that we have...

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Near SpringHill Suites Cincinnati Northeast/Mason

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service

Additional Information about SpringHill Suites Cincinnati Northeast/Mason

Address: 9365 Waterstone Blvd, Mason, OH 45249 (Formerly SpringHill Suites Cincinnati Northeast)
Location: United States > Ohio > Warren County > Mason
Price Range: $88 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Cincinnati Northeast/Mason 3*
Number of rooms: 101
Reservation Options:
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Also Known As:
Springhill Suites Cincinnati Northeast Hotel Cincinnati
Cincinnati Springhill Suites
SpringHill Suites Cincinnati Northeast/Mason Ohio
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Questions & Answers

Questions? Get answers from SpringHill Suites Cincinnati Northeast/Mason staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Even numbered rooms are quieter”
samgJ8332ST, Jan 29, 2017 | Read review
“If you are a very light sleeper with sensitivity to any noise whatsoever, you should request a room away from I-71.”
MizNix, Jan 23, 2017 | Read review
“We used government rate (I work for government), and the basic room is described above.”
aarono897, Dec 3, 2016 | Read review
“You can opt out of housekeeping for 25 bonus Marriott Rewards points”
847rhip, Sep 14, 2016 | Read review
“Ask for a room away from the highway”
DenJeaBul, Jul 2, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question