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SpringHill Suites Cincinnati Northeast/Mason

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SpringHill Suites Cincinnati Northeast\/Mason
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138 Reviews from our TripAdvisor Community

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Showing 138: English reviews
Shelby Township, Michigan
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We came to be at kings islad and stayed here. Located a short distance from the park, but enough distance to not over charge. Surrounded by restaurants and shopping erea. Huge room (2 queen room). Very clean and comfortable and quite (no loud kids around).

Helpful?
Thank 22shirlyd
Amanda M, Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Thank you for taking the time to provide feedback from your recent stay at our hotel. I am pleased to hear that you enjoyed your stay at the SpringHill Suites, we take great pride in providing a safe, clean hotel for our guests and will use your comments to further improve the guest experience. More 

A TripAdvisor Member
3 of 5 stars Reviewed 3 weeks ago via mobile

The room was very clean and modern, the beds were very comfortable. We got a room with 2 queen beds and a pull out sofa, being that there are 5 of us, the room had 3 bath towels. It sleeps 5 possibly 6 and you have 3 towels for showering??? We had to call for more. The walls are paper... More 

Helpful?
Thank A TripAdvisor Member
Amanda M, Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

I would like to offer my sincere apologies for the inconveniences you experienced during your stay at the SpringHill Suites Cincinnati Northeast. We appreciate the feedback. Our goal is to provide an exceptional stay for every guest and I would like to offer my sincere apologies for not meeting your expectations. Please contact me at the e-mail listed below if... More 

South Mills, North Carolina
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel was adequate for a night's stay. It seems a bit outdated but is clean and staff was very friendly. Breakfast was decent with the basic hotel choices. Good, safe location but next to noisy highway. We were given a room on the opposite side so the noise didn't bother us much. Had a good night's sleep.

Helpful?
Thank DenJeaBul
Amanda M, Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

I would like to offer my sincere apologies for the inconveniences you experienced related to the noise from the highway. We appreciate the feedback and hope that you consider our hotel in the future. Our goal is to provide exceptional service to every guest and I wanted to apologize for any opportunities we missed to make this a more memorable... More 

Brunswick, Ohio
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This hotel understands hospitality and service!! Our entire baseball team and families had a wonderful experience. The boys enjoyed the pool. The hotel was clean. The breakfast was good. I was so impressed that Irene at the service desk called many restaurants to find our large group a place to eat. What a great weekend!

Helpful?
Thank KelliP1234
Amanda M, Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Thank you for taking the time to provide feedback from your recent stay at our hotel. I am pleased to hear that Irene went above and beyond to assist you and your group. We take great pride in providing exceptional customer service to our guests! We look forward to accommodating you again should you visit the Cincinnati area again! More 

A TripAdvisor Member
5 of 5 stars Reviewed 4 weeks ago via mobile

Our 11u baseball team stayed here for a tourney. Clean, affordable, polite, etc. what a great experience. Free breakfast. They helped us with everything we need. I checked in early and the keys were waiting at the desk for me. GREAT PLACE! They were awesome in checking if we needed towels or anything. They allowed us to have a room... More 

Helpful?
Thank A TripAdvisor Member
Amanda M, Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Thank you for taking the time to provide feedback from your recent stay at our hotel. I am pleased to hear that you and your team enjoyed your stay at the SpringHill Suites Cincinnati Northeast, we take great pride in providing a safe, clean hotel for our guests and will use your comments to further improve the guest experience. More 

Louisville, Kentucky
Level Contributor
64 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed June 18, 2016 via mobile

There was nothing wrong with our stay or hotel. I gave it a 3 star only because it isn't like the ritz Carlton. The room was clean and the staff was nice. I always check for bed bugs and there were NO signs of them. There is a small pool area indoors. There is a breakfast bar in the mornings.... More 

Helpful?
Thank amullins77
Amanda M, Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

We appreciate the feedback and hope that you consider our hotel in the future. Our goal is to provide exceptional service to every guest and I wanted to apologize for any opportunities we missed to make this a more memorable stay for you. Please contact me at the e-mail listed below if you would like to discuss your experience further,... More 

Fort Lauderdale, Florida
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 9, 2016

I travel for business at least 2 weeks a month and I am very choosey about my hotels. Springhill Suites has never disappointed me. The rooms are huge with seperate sitting areas and lots of places to plug in your electro gear. The breakfast was free and while not superior was adequate with eggs and turkey sausage ( I prefer... More 

Helpful?
Thank gsutton57
Amanda M, Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Thank you for taking the time to provide feedback from your recent stay at our hotel. We take great pride in providing a safe, clean hotel for our guests and will use your comments to further improve the guest experience. More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed June 7, 2016 via mobile

Let me just say I am a silver elite Marriott member and will only stay at Springhill suites if possible. Staff was great. The hotel was dated, the beds were not good. Two nights on them and we woke up early to go home. The breakfast is generally the treat and the 2nd day it was better. The first day... More 

Helpful?
Thank Quintus S
Amanda M, Front Office Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Thank you for taking the time to provide feedback from your recent stay at our hotel. I am sorry that we did not exceed your expectations, we take great pride in providing a safe, clean hotel for our guests and will use your comments to further improve the guest experience. Best, Amanda Malott AGM SpringHill Suites & TownePlace Suites Cincinnati... More 

Farragut, Tennessee
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed May 29, 2016 via mobile

We were extremely disappointed in this Marriott hotel. First of all, it wasn't convenient to get to and not well marked. The beds were the worst we've ever sleep on, and that is even in comparison to the army cots we had during multiple deployments. They were so soft that it felt as if they enveloped you. We both had... More 

Helpful?
Thank Kelly D
Amanda M, Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

On behalf of the entire SpringHill Suites staff, I'd like to genuinely apologize for failing to deliver to you an experience that met your expectations, as well as our own standards. If you wouldn't mind reaching out to me directly, I'd love to discuss our shortcomings with you to ensure that any and all issues you experienced are handled with... More 

Travelers are raving about these Mason hotels

Nashville, Tennessee
Level Contributor
160 reviews
145 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed May 28, 2016

Hotel had decent reviews so I booked even though price (corporate price) was much lower than others in the area. Most will find this hotel acceptable and there are a lot of good things here - staff pleasant - clean hotel - convenient to shopping and restaurants - very attractive for the first time visitor. So, here is why I... More 

Helpful?
Thank UTCFan
Amanda M, Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Please accept our apologies for the multiple issues you experienced during your stay. I am disappointed that your stay was anything less than perfect. I have taken your feedback to each department supervisor. If we can be of any further assistance to you please do not hesitate to let us know. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service

Additional Information about SpringHill Suites Cincinnati Northeast/Mason

Address: 9365 Waterstone Blvd, Mason, OH 45249 (Formerly SpringHill Suites Cincinnati Northeast)
Location: United States > Ohio > Warren County > Mason
Price Range: $121 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Cincinnati Northeast/Mason 3*
Number of rooms: 101
Reservation Options:
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Also Known As:
Springhill Suites Cincinnati Northeast Hotel Cincinnati
Cincinnati Springhill Suites
SpringHill Suites Cincinnati Northeast/Mason Ohio
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