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SpringHill Suites Cincinnati Northeast/Mason

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150 Reviews from our TripAdvisor Community

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Showing 150: English reviews
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Atlanta, United States
Reviewed February 1, 2017

This hotel is next to I-71. Room windows are not effective at all. I have stayed here on several occasions in several different rooms and almost all have same issue. I have reached hotel management but with no effect.

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Helpful?
Thank Dharmender G
Scott T, Public Relations Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Dharmender G, Thank you for taking the time to review SpringHill Suites by Marriott Cincinnati Northeast/Mason. Your feedback is vital to the improvement and excellence of our staff. While all feedback is vital to the improvement of our staff, I am sorry to hear that you experienced a less than wonderful stay with us. Rest assured that our management staff...

Charlotte, North Carolina
Reviewed January 29, 2017

Hotel is located about 38 miles from Cincinnati/Northern Kentucky International Airport. Uber is $45-50 + tip. I stayed there 2 nights on business. I recommend reading MizNix's review as I am in agreement with most of her observations. I make some additional points below. Lack of road signage. GPS brings you 37 miles within 200 feet of the property and...

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Helpful?
Thank Sam G
Scott T, Public Relations Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Sam G, Thank you for taking the time to review SpringHill Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am glad to hear that you enjoyed the hotel; from the check-in experience to the in room amenities! We take pride in providing excellent customer service with a superior product and...

Columbus, Ohio
Reviewed January 23, 2017

Wow. I think this is one of the nicest places I've ever stayed. The lobby was immaculate and newly refurnished. The staff was professional, kind, courteous and helpful. The room was spotless and well appointed with microwave, mini fridge, coffee maker and coffee, drinking glasses, flat screen TV, Hide-a-Bed couch, soap, shampoo and conditioner. The King size bed was one...

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Helpful?
Thank MizNix
Scott T, Guest Relations Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

MizNix, Thank you for taking the time to review SpringHill Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. Wow! I am glad to hear that you enjoyed every aspect of the hotel; from the cleanliness to the breakfast! We take pride in providing excellent customer service with a superior product and...

Loveland
Reviewed December 26, 2016 via mobile

Met all our expectations for a place to stay while in town visiting family. Price was just what we were looking for, very clean and comfortable, and great location for doing a little shopping when want to get out for awhile.

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Helpful?
Thank Susan N
Scott T, Public Relations Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Dear Susan N, Thank you for taking the time to review SpringHill Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am glad to hear that you enjoyed every aspect of the hotel; from the cleanliness to the location. We take pride in providing excellent customer service with a superior product...

Rochester, New York
Reviewed December 3, 2016

I wish I sent more time at this hotel. It is real nice and attractive. I stayed here for a night of business travel. It is located a little ways from the highway, but has shops and businesses all around it. The room was huge and functional. Had a sink, large living area, microwave, and mini fridge. Bed area was...

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Helpful?
Thank aaron o
Scott T, Guest Relations Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

aaron o, Thank you for taking the time to review SpringHill Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am glad to hear that you enjoyed most of your experiences at our property, but it is unfortunate to hear that housekeeping disrupted your sleep. I am pleased to hear this...

Lorain, Ohio
Reviewed November 2, 2016

This property is immaculate, and well managed. Our room was not as pricey as we expected it to be. The morning breakfast buffet was wonderful. I highly recommend this place. It is hidden off the main Fields-Ertel Road out front. Nice kitchenette in room too.

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Helpful?
Thank Robert W
Amanda M, Guest Relations Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Robert W, Thank you for taking the time to review SpringHill Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am glad to hear that you enjoyed every aspect of the hotel; from the cleanliness to the breakfast. We take pride in providing excellent customer service with a superior product and...

Morehead, Kentucky
Reviewed October 16, 2016 via mobile

Stayed here for an overnight visit to Kings Island. It was located in a good spot with plenty around but still a little tucked away. The room was nice and clean and it the beds were comfy. I really enjoyed my stay and will probably be back.

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Helpful?
Thank catb1218
Scott T, Guest Relations Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

catb1218, We very much appreciate your feedback and look forward to welcoming you back to the hotel in the near future! It is our hope that you enjoyed your time at Kings Island! Yours in Service, Bob B. Operations Manager Springhill Suites Cincinnati Northeast/Mason

Reviewed September 24, 2016 via mobile

We got a room cheaper due to a bid on Hotwire. Half of the bedroom floor was soaked due to a leaky air conditioning system. When I told the staff at check out, all I got was a weak sorry and a smirk by the receptionist. The rest was wonderful but you shouldn't have to swim to get in the...

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Helpful?
Thank Amj4ever
Scott T, General Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Thank you for taking the time to complete the Survey in regards to your recent stay at the TownePlace Suites Cincinnati Northeast/Mason. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the outdated furniture and furnishings. We do...

Boston, Massachusetts
Reviewed September 14, 2016

I love this hotel! I travel to the area for business and this hotel's location is perfect-- close enough to all the places I need to be (plus plenty of stores and restaraunts within a 5min drive), but nestled away so I don't feel like I'm living off of a highway. The hotel itself is also wonderful-- the decor is...

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Helpful?
Thank Rhi P
Scott T, Guest Relations Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Dear Rhi P, I am pleased to hear that you enjoyed your stay with us yet again! I will be sure to pass along your kind remarks to each department as I am sure they would appreciate hearing them. We look forward to welcoming you back next year! Yours in Service, Bob B. Operations Manager Springhill Suites Cincinnati Northeast/Mason

Swansea, Illinois
Reviewed August 24, 2016

Nice space. Plenty of room to work. Large bathroom and nice sitting area. Smaller TV and the Internet did not work during peak hours, but that is pretty commonplace in hotels these days. My room was even numbered and on the end which made the highway noise very noticeable. Thermostat was nifty but I was never sure what temperature I...

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Helpful?
Thank David F
Amanda M, Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

On behalf of the entire SpringHill Suites team, I want to genuinely apologize for the noise disruption form the highway. Having said that, I want to reach out to you and thank you for choosing our hotel for your stay--we appreciate your business more than you know. Should you return to Cincinnati at any point in the future, I welcome...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Kitchenette
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service

Additional Information about SpringHill Suites Cincinnati Northeast/Mason

Address: 9365 Waterstone Blvd, Mason, OH 45249 (Formerly SpringHill Suites Cincinnati Northeast)
Location: United States > Ohio > Warren County > Mason
Price Range: $104 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Cincinnati Northeast/Mason 3*
Number of rooms: 101
Reservation Options:
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Also Known As:
Springhill Suites Cincinnati Northeast Hotel Cincinnati
Cincinnati Springhill Suites
SpringHill Suites Cincinnati Northeast/Mason Ohio
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Questions & Answers

Questions? Get answers from SpringHill Suites Cincinnati Northeast/Mason staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Even numbered rooms are quieter”
 of 5 bubbles samgJ8332ST, Jan 29, 2017 | Read review
“If you are a very light sleeper with sensitivity to any noise whatsoever, you should request a room away from I-71.”
 of 5 bubbles MizNix, Jan 23, 2017 | Read review
“We used government rate (I work for government), and the basic room is described above.”
 of 5 bubbles aarono897, Dec 3, 2016 | Read review
“You can opt out of housekeeping for 25 bonus Marriott Rewards points”
 of 5 bubbles 847rhip, Sep 14, 2016 | Read review
“Ask for a room away from the highway”
 of 5 bubbles DenJeaBul, Jul 2, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question