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Quality Inn & Suites

Traveler (23)
Room & Suite (17)
Dining (6)

About

#6 of 15 hotels in Mansfield
Location
Cleanliness
Service
Value
Conveniently located in the heart of Mansfield. Located 8 miles from the Mid Ohio Race Track. Just minutes away from the Ohio State Reformatory, Kingwood Center, Biblewalk Museum, and the Carousel District. The Ohio State Reformatory is the filming location of the Shawshank Redemption along with other movies and music videos. We have two wonderful packages surrounding this attraction; The Shawshank Trail Package and the Haunted Mansfield Package. We pride ourselves in our relaxing and spacious rooms with new mattresses and light comfy bedding. We offer a hot deluxe breakfast with rotating breakfast to keep your options open for our long-term guest. Wireless internet is throughout the hotel with a business center for guest needs. The Quality Inn & Suites has a complimentary on site fitness center for our guests convenience. We also have the largest indoor heated pool in the Mansfield area along with a dry sauna. We pride ourselves on having the friendliest and most accommodating staff!
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Property amenities
Pool
Free parking
Free High Speed Internet (WiFi)
Breakfast included
Spa
Breakfast Available
Business Center with Internet Access
Golf course
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Sauna
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Business
134Reviews
1Q+A
29Room tips
Traveler rating
  • 62
  • 46
  • 11
  • 5
  • 10
Time of year
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Popular mentions
+1
The room was full of mold. The pictures show mold in the window sill, bathroom tub, ceiling, lighting fixtures full of bugs and carpet under sink riped up.The bedding had blood on the sheet and cigarette hole on cover. The wallpaper was loss in many places and things spilt on the walls. Hallways were unvacuumed. Housekeeping where complaining in the hallway about there job and other employees. There was a lot of profanity used during the rant. We were on a non-smoking floor but kept smelling marijuana from a few rooms and cigarette smoke from the employees. The security was questionable with no lock on the door C entrance. Door was blocked open and anyone could enter. I would not suggest staying at this hotel.
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The staff were welcoming and helpful, from making our reservation to the end of our stay. The room was clean and tidy. Parking and getting in and out were easy. We have stayed here on previous occasions, and would be glad to return.
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I really felt like family walking in. Staff is so helpful and kind, makes you truly feel welcomed. Plus they have a SAUNA, hot tub and pool with the largest breakfast options I've seen at a midscale hotel. Thank you guys for making my stay so awesome! The little things matter!
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1. Reservations were made by my friend. After trying to get through for an hour she called the main reservations number. In making the reservation, she asked to be on the first floor since I am disabled. She was informed that this was a one level facility. It's not. Luckily we are on the first floor. She was then informed there was a $50 "restocking" fee for linens and housekeeping. Upon our arrival, she was told this was because she used a third party booking agent. The walk from the closest entrance was more than a half block.... difficult for me to do. Overall NOT worth $170 for one night we paid. I would not stay here again.
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Response from Sadie P, General Manager at Quality Inn & Suites
Responded Sep 10, 2018
I do apologize that there seemed to be difficulty in reaching the front desk. I am not sure about this 50$ restocking fee you encountered. If we have the availability to put someone in an area where it is more convenient for them to access, we do our best to do so. If we are busy, we review all special requests that are made and work with those accordingly, should yours have come in later than others, it becomes a little more difficult to accommodate requests. Not that I'm saying this was the issue you with your reservation. Just trying to give reason for where you may have been placed. I am very sorry. Sincerely, the Quality inn of Mansfield, OH.
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A previous guest apparently had an “accident” in the bed. I pulled back the sheets to discover 4-5 largish brown stains that someone had covered with a bath towel. We had to change rooms at 3 am and weren’t able to get to sleep until after 4 am because we were so traumatized by the filthy bed. Although we emailed photos to the hotel manager, we never heard back, not so much as an apology. I stay in Choice hotels often and generally have good experiences. This was an exception. I should add that other than the stains, the room itself was spacious and well-appointed.
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Response from Sadie P, General Manager at Quality Inn & Suites
Responded Aug 13, 2018
I am truly sorry to hear your experience was not pleasant. I am glad we were able to accommodate and give another room to you. We are looking into the issue on what could have transpired to leave a room exposed such as it was to you. Thank you for taking time to leave a review. Sincerely, the Quality inn of Mansfield, OH.
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Previous
PRICE RANGE
$92 - $154 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort inn mansfieldmansfield comfort inn
FORMERLY KNOWN AS
Comfort Inn North
LOCATION
United StatesOhioMansfield
NUMBER OF ROOMS
92
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