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BEST WESTERN Richland Inn-Mansfield

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174 Reviews from our TripAdvisor Community

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Showing 174: English reviews
1 review
3 of 5 stars Reviewed 4 days ago NEW

The service was much different a yr ago when I stayed at that property. I had to ask for Kleenex in the room, there was no shampoo and the second day, the internet did not work. I needed internet for work purposes. Also, trying to get a room rented was also a adventure. The first time I called, the phone... More 

Review collected in partnership with Best Western

Helpful?
Thank 501lesw
BWMansfieldOhio, Director of Sales at BEST WESTERN Richland Inn-Mansfield, responded to this review

We apologize for any inconvenience we caused during your stay. We take all feed back as a way to improve our service for our guest. We value your business and would like to offer you a 10% discount on your next stay. We will address each department on improvements and try to continue to keep our guest satisfied. Thank you... More 

1 review
5 of 5 stars Reviewed 1 week ago

stay was great(what I expect from Best Western), except for the A?C. I could have asked for another room, but was too tired to mess with it. I am just in the habit of everything being 100% at your facilities and that night it wasn't. The dripping tub faucet was no big deal, just has to shut the door. I... More 

Review collected in partnership with Best Western

Helpful?
Thank C5770RVrobertw
BWMansfieldOhio, Manager at BEST WESTERN Richland Inn-Mansfield, responded to this review

Thank you for your feedback. We strive to have our guest have a good experience. We will have the AC checked and the faucet. We take these reviews into consideration to help with changes that we need to make. We hope we can make it a better stay your next visit. Thank you Management More 

West Chester, Ohio
Level Contributor
245 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 stars Reviewed 1 week ago

It's about average for a 2/3 star hotel - nothing new than has already been posted. Front desk help was great. Room is clean (see pics for 228) - shower head was tall enough for 6'2" frame. Only reason I won't give it a 4 star is because the bed needs to be replaced. Just sitting on the bed told... More 

Helpful?
Thank Porthos7
BWMansfieldOhio, Manager at BEST WESTERN Richland Inn-Mansfield, responded to this review

We apologize for your inconvenience. We will have our maintenance check the mattress to see if it needs replaced. We look forward to our guest having a pleasant stay. We will take into considerations all of the feed back you gave us. We will also talk with the Front Desk staff on monitoring the hallways. Thank you Teresa Smith, Mgn More 

Cortland, Ohio
Level Contributor
4 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

Check in involved a lot of waiting although we were in a line of only 3 people. No elevator to our second story room. On the plus side, our room was quite clean and comfortable. The air conditioning worked well. Breakfast not so good. They have a very nice area for breakfast but the selection was so so. They have... More 

Helpful?
Thank kimmllee
BWMansfieldOhio, Manager at BEST WESTERN Richland Inn-Mansfield, responded to this review

Our check ins are usually very fast and our staff is very friendly and our hotel is always clean quite and comfortable we do have a Great selection of breakfast food sausage eggs bacon potatoes gravy and biscuits , and danishes toast juices milk cereal just to name a few for free , so thanks for noticing and our coffee... More 

Buffalo, New York
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 13, 2016

We stayed four nights at this hotel because of a family wedding in the area. It got good reviews on TripAdvisor and I'm a platinum rewards member which was the reason for our choice. The hotel is conveniently located off the highway and it's easy to get around the area from there. The staff was very friendly from check-in to... More 

Review collected in partnership with Best Western

Helpful?
2 Thank Michele G
Louisville, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 8, 2016

Overdue for new carpets, maintenance throughout, updated beds and room decor, and new bleach for the sheets. If you are traveling with a dog, you have less choices, but this is the worst BW I have ever stayed at.

Review collected in partnership with Best Western

Helpful?
1 Thank Gregg H
BWMansfieldOhio, Manager at BEST WESTERN Richland Inn-Mansfield, responded to this review

Id first like to say thank you for your feedback it helps us to improve , also our carpets are new as of last year our rooms and sheets are always clean and fresh and we have separate rooms for guest traveling with there fur babies ,our beds are always very comfortable . we take great pride in our hotel... More 

Hutto, Texas
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 26, 2016

Extremely pleased with this hotel! The room was great. Comfortable beds, great pillows, great cable TV. Breakfast was really good. The hotel staff was very friendly and helpful. I give this hotel 2 thumbs up!

Review collected in partnership with Best Western

Helpful?
Thank Paula L
BWMansfieldOhio, Manager at BEST WESTERN Richland Inn-Mansfield, responded to this review

Thank you for the lovely review , Our staff is very helpful and friendly and we are in a good location right off 71 a lot of things close by restaurants and places to visit , im just really glad you had a wonderful stay and look forward to seeing again in the future , and we here at the... More 

Hammondsport, New York
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 24, 2016

The check-in was ok, but he did not tell me the location of the room, so I had to move my car twice. The room was not clean, I opened a towel and a spider fell out on the sink. My wife opened the drawer to put away some items, and there was 9 bottles of medicine and a test... More 

Helpful?
Thank scubajoe69
BWMansfieldOhio, Manager at BEST WESTERN Richland Inn-Mansfield, responded to this review

I want to thank you for your review and your feedback and to apologize for your experience during your stay i must say this is not typical for our hotel and it unacceptable and i will deal with it ,and make sure it dont happen agian i hope you come back and give us a second look because Our breaksfast... More 

Mansfield Ohio, United States
1 review
3 of 5 stars Reviewed June 13, 2016

hotel was nice. Decent breakfast. Pet friendly. A little noisy from close by expressway. only spent 7 hrs in hotel - wish a had gotten a better discount. There was a charge for my small dog. Some hotels do not charge for pets.

Review collected in partnership with Best Western

Helpful?
Thank Filippa S
Burton, Ohio
2 reviews
3 of 5 stars Reviewed June 13, 2016

This hotel is dog and cat friendly hotel with a good breakfast and nice pool. Nice large grassy area surrounds the hotel which makes walking the pups easy. The hotel is only two stories and has many exits. The best part of the hotel was how quiet the rooms were. I would recommend this hotel as a good pet-friendly hotel... More 

Review collected in partnership with Best Western

Helpful?
Thank Volpe123
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN Richland Inn-Mansfield

Address: 180 E Hanley Rd, Mansfield, OH 44903-9039
Location: United States > Ohio > Mansfield
Price Range: $79 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Richland Inn-Mansfield 2.5*
Number of rooms: 55
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Also Known As:
Best Western Mansfield
Mansfield Best Western
BEST WESTERN Richland Inn-Mansfield Ohio
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