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Holiday Inn Express Kent State University

#1 of 8 Hotels in Kent
Certificate of Excellence
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1215 Sanctuary View Drive, Kent, OH 44240
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Holiday Inn Express Kent State University
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114 Reviews from our TripAdvisor Community

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Crown Point, Indiana
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Very clean, spacious rooms and friendly staff. The breakfast provided was delicious considering buffet style. The workout area was decent. I would highly recommend. It is conveniently located near Kent State University and all athletic facilities. You will not be disappointed.

Helpful?
Thank Mark B
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

Mark B, Thank you so much for your review of the Holiday Inn Express and Suites at Kent State University. I am pleased to hear you enjoyed your stay with us. I think our workout facility is pretty fantastic. We just updated our elliptical, treadmill and recumbent exercise bike. With the weight machine, dumbbells, and stability balls you can get a... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

The hotel is top of the line. Clean , quite , excellent WIFI, great gym. But the staff is the best . I was treated like I was family. Just a huge comfort when your dealing with friendly outgoing people. I will stay here again in the future !!!!

Helpful?
Thank Chuck P
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

Chuck P, Thank you so much for your review of our the Holiday Inn Express and Suites at Kent State University. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Royce Guest Experience Champion More 

Loveland, Ohio
1 review
5 of 5 stars Reviewed December 12, 2015 via mobile

Fantastic staff, exceptionally clean. You can really tell a hotel by the regulars that come through. This place is the favorite on several people's lists. I dropped by for a nights rest while crossing the state and ended up talking with the staff for 5 hours before getting to my room! They have been some of the friendliness and most... More 

Helpful?
Thank Juatin M
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

Juatin M, Thank you so much for your review of the Holiday Inn Express and Suites at Kent State University. I am pleased to hear you enjoyed your stay with us. I personally think our staff is one of the friendliest in the business, then again I may be biased. Again thank you for your kind words, and we hope to see... More 

Newark, Ohio
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 29, 2015

With my sister's passing in the tragic plane crash in Akron on 11.10.15 we had to find a place for the family to stay in a rush. We were so blessed to stay at this hotel, the staff was more than compassionate and accommodating. The rooms were clean, and very reasonably priced. We cannot thank one employee (Lela) that took... More 

Helpful?
1 Thank Jeannie F
HIEKentFrontDesk, General Manager at Holiday Inn Express Kent State University, responded to this review

Jeannie F , My staff and I extend our deepest sympathy on the passing of your sister. I can only imagine what a shock it must be to you and your family. On behalf of our entire staff we extend our deepest condolences. Thank you so much for your wonderful review. It gives me a great sense of pride to... More 

New Philadelphia, Ohio
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed October 27, 2015

Location was great for visiting my daughter at KSU. They provide a discounted rate for being a KSU parent, so make sure to ask for this at the front desk or when booking. The hotel was nice and clean. It is a non smoking hotel which is a must for me. Free hot breakfast was very good, and there was... More 

Helpful?
Thank Andert01
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

Andert01, Thank you so much for your review of the Holiday Inn Express and Suites at Kent State University. I am pleased to hear overall you enjoyed your stay with us. We thank you for the suggestions, and I assure you that I have passed them along to management. Sincerely, Royce Guest Experience Champion More 

Columbus, Ohio
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 22, 2015 via mobile

Last minute trip to Kent led us to this hotel. The staff was super courteous and helpful. Great free breakfast, and we had to find somewhere to buy balloons on a Sunday morning and they were great in helping us find a store.

Helpful?
Thank KDOhio
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

KDOhio, Thank you so much for your review of the Holiday Inn Express and Suites at Kent State University. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Royce Guest Experience Champion More 

2 reviews
5 of 5 stars Reviewed October 21, 2015 via mobile

Wanted to take the time to recognize a few folks at the HI Kent which I've been staying at for business. Both Sheila and Reba have been so welcoming and ensuring that I'm taken care of ever day. Ever Sunday when I check in, Reba knows/remembers exactly which room I like and has my extra packets of coffee always ready... More 

Helpful?
Thank Rocco C
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

Rocco C, Thank you so much for your review of the Holiday Inn Express and Suites at Kent State University. I am pleased to hear you have enjoyed your time with us. It's something our staff takes great pride in, so we value your feedback. Reba, Sheila, and Lela are all gems to have on the staff. I appreciate that they always... More 

Nebraska
Level Contributor
50 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed August 15, 2015

I stayed here for a wedding. I have nothing but great things to say about this hotel! The staff is amazing! They are always friendly and smiling. I am a platinum member and the agents at the front desk made me feel truly valued as a guest who spends over 70 nights a year at IHG hotels. The rooms were... More 

Helpful?
Thank TJ F
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

Traveler1Nebraska, Thank you for taking the time to post your wonderful review about the Holiday Inn Express and Suites at Kent State University. I'm glad we were able to exceed your expectations. We are glad that you enjoyed the breakfast here. We have been trying to expand our breakfast while keeping within the Holiday Inn Express standards. We look forward... More 

Charleston, West Virginia
Level Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed August 13, 2015

Check in was prompt, the room was clean and larger than expected. The hotel is set back from the road so very quiet even though our room faced the road. Typical HI Express breakfast. Only minor negative was the elevator carpet looked dirty/ worn. Would stay again.

Helpful?
Thank Curveball2
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

Curveball2, Thank you for the feedback of your recent stay at the Holiday Inn Express and Suites at Kent State University We pride ourselves by having positive, friendly staff and a clean hotel. I forwarded your concerns about the elevator carpeting to our maintenance staff. The carpeting in there always seems to wear out really quick. We are glad you... More 

Columbus, Ohio
1 review
5 of 5 stars Reviewed August 3, 2015 via mobile

I came home for the weekend to have a night out with friends. I work in the hospitality industry, so I tend to critique more than other guests would. Your team has a fantastic gem at the front desk, Reba. She is such a sweetheart! Very warm and welcoming, it honestly felt like I had known her for years. So... More 

Helpful?
Thank beach55bum
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

Thank you for the feedback of your recent stay at the Holiday Inn Express and Suites at Kent State University We pride ourselves by having positive, friendly staff and a clean hotel. I showed Reba your comment and she wanted me to tell you thank you and that reading that "filled my heart with joy." (her exact words) I hope... More 

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