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Holiday Inn Cleveland Independence

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Holiday Inn Cleveland Independence
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224 Reviews from our TripAdvisor Community

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Showing 221: English reviews
Louisville, Ohio
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed March 5, 2015 via mobile

This is a very nice hotel. I found the staff to be very friendly. Excellent bar and dining area. Had a live band the night I was there. The hallways had a funky smell and my room was a typical room. Nothing really blows you away. The bed sheets had a tear in them. But they took care of it.... More 

Helpful?
1 Thank AJ G
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear AJ G, Thank you for your valuable feedback about your recent stay with us. Our staff appreciates the comments about their friendly personalities and their quick service to amend any issues. Your overall guest satisfaction of your hotel stay is what is the most important to us. I am happy to find you enjoyed our full service amenities such... More 

Level Contributor
70 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed February 23, 2015 via mobile

This is my first day of a week long stay and I am ready to leave. Breakfast was awful. Scrambled egg soup, and didn't want anything thing else if I couldn't have eggs. So $10 for a bowl of cereal and a yogurt. Saw the hostess look at the eggs, shake her head and walked off laughing with a server.... More 

Helpful?
Thank joelc63
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear joelc63, I am very sorry to hear that your first day with us was less than satisfying. I wish that any issues were brought to my attention or to one of our managers on duty, while you were staying with us so that we could have corrected them. I thank you for your feedback, as it is valuable for... More 

North Carolina Mountains, North Carolina
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 13, 2015

A step above. Not your typical Holiday Inn. The whole experience was just great. Staff, cleanliness and service were excellent. Jeanette, John Paul and Winston and Louis gave that personal touch. Treat yourself to this gem.

Helpful?
Thank Maggie M
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Maggie M, Thank you for your comments about your Holiday Inn experience and our staff members! Our staff is what makes our hotel- as you said "A jewel in the crown!" I appreciate your business and hope to have you at our hotel again soon! More 

Randolph, Ohio
Level Contributor
73 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed February 10, 2015

The VFW and Ladies Auxiliary Ohio Mid-winter Conference took place at this hotel. The meetings took place in the ballroom. The 12 district hospitality rooms were on two floors in the rear section of the hotel. The staff was very attentive to those rooms, clearing trash, bringing ice when needed, etc. I stayed in a king room which is nice... More 

Helpful?
Thank dcvanz
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear dcvanz, It is very important to our hotel that our guests feel comfortable and accommodated during their stays. We are pleased to know our staff was attentive to your needs, along with all the details and supplies needed for your Mid-winter Conference. I thank you for all of your feedback and for your business. I look forward to your... More 

United States
Level Contributor
108 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed February 9, 2015

I was expecting more when I stayed at the Holiday Inn. The room was very run down and the bathroom was a mess (toilet did not flush properly and the shower did not drain properly). Was just there for an overnight business stay and was happy to be leaving for sure! I was too tired to try complaining about these... More 

Helpful?
Thank emped0cles
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear emped0cles, I value your feedback and you taking the time to write a review about your stay with us. Whether positive or negative, we are thankful for your comments so that we can celebrate and/or improve in areas of need. I apologize for any inconveniences during your stay. I wish our hotel staff would have been notified of the... More 

Lausanne, Switzerland
Level Contributor
122 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed January 29, 2015 via mobile

Hotel was clean and service was fine, but really dated. Claims to have been renovated in 2012, but could not have been much of a renovation. Same for conference and restaurant facilities. Noisy old heating seemed to push temps up 10 degrees before cycling off and room getting cold again. Location is good, but hotel needs some investment.

Helpful?
Thank LausanneWanderer
IHGCare, Guest Relations Manager at Holiday Inn Cleveland Independence, responded to this review

Dear LausanneWanderer, Thank you for sparing some time out of your busy day to write us a feedback regarding your recent stay. I am glad to see that our hotel's location was convenient for your travel needs, and also your kind regards to our hotel staff members for the quality of service they were able to provide during your stay... More 

Springville, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 10, 2015

Was fortunate to stay at the Holiday Inn on Rockside Road in Independence OH while traveling on business. Great place, Great rooms, and Great breakfast buffet. Haven't stayed at such a marvelous place in a long time while traveling on business, Very reasonable too! Tim M.

Helpful?
Thank Timothy M
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear Timothy M: Thank you for taking the time out of your busy day to review our hotel. I am extremely pleased to hear that you enjoyed your stay and that our hotel and staff exceeded your expectations. We hope you will give us another opportunity to service your hotel needs the next time you are in the Cleveland area. More 

1 review
2 of 5 stars Reviewed December 20, 2014

I booked this hotel because I had such a good experience with the holiday inn express in Streetsboro, and it was close to the airport....Boy was that a mistake. I booked a room with a King bed, when I checked in I was told that they only had two double beds, and things started going downhill from there. The room... More 

Helpful?
Thank BANGA O
IHGCare, Guest Relations Manager at Holiday Inn Cleveland Independence, responded to this review

Dear BANGA O, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again... More 

Toronto, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed December 18, 2014

Great business hotel. Decent hotel, good value for money. Not fancy but not shabby either. Have had some issues with dirty bathroom sink, no hot water once or twice but they are always happy to help. Restaurant staff very friendly. Bar/lounge is like a step back to the seventies. Please please implement self serve coffee/tea at breakfast.. Often waiting just... More 

Helpful?
Thank JoyFunWow
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear JoyFunWow: Thank you for your continued loyalty! We appreciate you taking the time out of your busy day to review our hotel. I apologize for some of the inconveniences that you've experienced in the past, but I am happy to hear that our staff took care of you. Thank you for your suggestion about the coffee/tea. I will definitely... More 

Chicago, Illinois
Level Contributor
186 reviews
154 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
3 of 5 stars Reviewed November 11, 2014

I am *not* knocking the Holiday Inn "brand". Their newer product is really great. This hotel, however, doesn't even come close to their newer styles. What surprises me is some of the commentary here that this hotel is renovated. Maybe in the 80's but unless mauve and black have made a big style comeback, this place hasn't been renovated anytime... More 

Helpful?
Thank TravelMommy1
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Thank you TravelMommy1 for taking the time to review our hotel. I'm sorry that we did not exceed your expectations. Our hotel has been renovated within the last 2 years and are in accordance with the new Holiday Inn brand product. All of our guest rooms and public areas are a neutral palette of greens, browns, ivory and beiges. We... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The strategic location of this Cleveland area hotel, the Holiday Inn Cleveland South Independence provides easy access to such downtown attractions as the Rock and Roll Hall of Fame, Quicken Loans Arena, Cleveland Browns Stadium, and Playhouse Square.At the crossroads of Cleveland's primary arteries; I-77 and I-480, our hotel is just 12 miles from Cleveland Hopkins International Airport. The hotel offers complimentary airport shuttle service from 6 AM to 11 PM daily.Guests will enjoy our complimentary wireless high-speed Internet access, an indoor pool, sauna, and fitness center. Michael's Grille restaurant serves breakfast, lunch, and dinner. Enjoy dancing the night away in our high energy lounge with live entertainment Tuesday - Saturday in Impulse Lounge. With over 20,000 square feet of meeting space, our Cleveland area hotel is ideal for your next event be it a corporate meeting, convention, wedding, business dinner, or family reunion.For our Priority Club Members, ask about our newly renovated Priority Club Floor with key accessed lounge serving Continental breakfast, snacks and soft drinks. The lounge also offers a computer with Internet access. Whether travelling on business or pleasure, make the Holiday Inn Cleveland South Independence your home away from home!The hotel is currently undergoing renovations of the lobby, guest lobby, and conference rooms! ... more   less 

Additional Information about Holiday Inn Cleveland Independence

Address: 6001 Rockside Rd, Independence, OH 44131-2209
Location: United States > Ohio > Independence
Price Range: $114 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Cleveland Independence 3*
Number of rooms: 364
Reservation Options:
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Also Known As:
Holiday Inn Cleveland Independence Hotel Independence
Holiday Inn Independence
Independence Holiday Inn
Holiday Inn Cleveland Independence Ohio
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