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From the arrival to breakfast to check out, the staff was attentive and seem genuine in assuring your stay is a pleasant one.
Highly recommend Michaels Grill for breakfast inside the building. Adequately staffed for business travelers. Good buffet and a coffee to go.
I regularly stay at this hotel for business and I have always felt that it does meet all of my needs and necessities, but it doesn't go above and beyond. The breakfast buffet does offer a lot of hot food, but it hasn't changed in...More
Response from Tom M, General Manager at Holiday Inn Cleveland IndependenceResponded December 19, 2016
Thank you so much for your continued patronage and loyalty. We appreciate your business. Thank you so much for your feedback. We do strive to exceed our guest expecations, obviously we've fallen short. I will certainly look into these items and see what...More
Let me start by saying my room was wonderful. I stayed on the executive level and I good not be more please with the room I checked into and how it was maintained during my stay. That was the only bright spot.
I wasn't greeted...More
Thank Mark H
Response from Tom M, General Manager at Holiday Inn Cleveland IndependenceResponded December 13, 2016
Dear Mark H:
Thank you for taking the time to review your stay with us, it is sincerely appreciated. I would first like to apologize that you were not greeted properly, especially being a Spire Elite Member. We pride ourselves and delivering a wonderful experience...More
We chose to stay here the night before a Browns football game. The place was packed. 2 weddings, a high school reunion and maybe another event all going on at the same time. Impressive as the hotel staff was friendly through it all and on...More
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Thank Holli G
Response from Tom M, General Manager at Holiday Inn Cleveland IndependenceResponded November 14, 2016
Thank you for choosing our hotel for your recent stay with us. We are very glad to hear that you enjoyed your room and that our front desk staff took good care of you. We were so sorry to hear of your experience...More
Business trip to area required an overnight stay.
Hotel is conveniently located to Cleveland, and a bit more economical.
Lobby is clean and staff are polite and accommodating.
Rooms are clean, but definitely in need of upgrades.
Coffeemaker is sort of antiquated and only is...More
Thank Roman T
Response from IHGService, Guest Relations Manager at Holiday Inn Cleveland IndependenceResponded November 4, 2016
Dear Roman T,
Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our lobby to be clean and our staff to be polite and accommodating. On the other hand, we would...More
$124 - $222 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Dear guest: based on the information you provided, the base rate you were quoted was $129, however, after taxes it would be $151. I apologize for the confusion. As far as the ADA bathrooms, we do have an ADA restroom in our... More
Dear guest: based on the information you provided, the base rate you were quoted was $129, however, after taxes it would be $151. I apologize for the confusion. As far as the ADA bathrooms, we do have an ADA restroom in our lobby and if you are talking about the guest rooms, our regular rooms do not have ada bathrooms but the hotel does offer ADA guest rooms with bathrooms which are designed for guests in a wheelchair.