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Holiday Inn Cleveland Independence

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Holiday Inn Cleveland Independence
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247 Reviews from our TripAdvisor Community

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Showing 244: English reviews
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Louisville, Kentucky
Reviewed 3 days ago NEWvia mobile

My primary comment is that this property does not have sufficient parking. I've had trouble finding a space the last 2 nights and that's discouraged me from leaving and exploring on my last night here (see photo taken from my room at 7pm). Otherwise, the room was clean. Bed comfortable. The AC unit is noisy (but works). No outlets next...

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Helpful?
Thank Tom A
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Thank you for providing us feedback from your recent stay with us. I apologize for the issues you experienced with the parking. We had several sold out nights along with some large groups at the hotel. I am pleased to hear that you found your room clean and comfortable. We are working on solutions to provide additional outlets for the...

Los Angeles, California
Reviewed 3 weeks ago

I stay at this hotel twice a year for a week. The staff is always nice. This trip everyone was just as friendly and helpful as they could be. Its very nice to be surrounded be such nice people. Thanks Melanie and Erica at the reception desk!

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Helpful?
Thank bethvz417
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Thank you so much for your continued loyalty to our hotel. Our staff strives very hard to make each guest's stay wonderful and I'm glad to see that they have done so once again! I've passed on your kudos to Melanie and Erica at the desk! They loved the shout out! We again thank you for choosing us and we...

Lakeview, Ohio
Reviewed March 3, 2017

The staff here is the best! The restaurant is good for a quick snack or a nice dinner, and the food good! Impulse nightclub has great bands and a nice atmosphere since it's recent upgrade, and is usually packed! The rooms are accommodating, wish the beds were a little softer, but still makes for a good night's sleep. I stay...

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Thank 4janeh
Pittsburgh, Pennsylvania, United States
Reviewed February 13, 2017 via mobile

A lot of local competition to contend with, but guests are passing up a great meal right inside the hotel. I had the Del Monico steak with Demi sauce, hot yet crispy vegetables and baked potato. Underpriced, considering Outback Steakhouse is across the parking lot, but I'll be eating here all week. If you stay, I recommend you give them...

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Helpful?
Thank Brian B
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear Brian B: Thank you for choosing our hotel for your recent stay with us. We are very happy to hear you chose our hotel restaurant, Michael's Grille, to have dinner. Thank you for the great review of our Del Monico steak. We've passed on your kudos to our kitchen staff. We hope to keep wowing you the rest of...

Houston, Texas
Reviewed February 6, 2017 via mobile

From the arrival to breakfast to check out, the staff was attentive and seem genuine in assuring your stay is a pleasant one. Highly recommend Michaels Grill for breakfast inside the building. Adequately staffed for business travelers. Good buffet and a coffee to go. Highly recommend!

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Thank Jesse R
Fond du Lac, Wisconsin
Reviewed December 14, 2016

I regularly stay at this hotel for business and I have always felt that it does meet all of my needs and necessities, but it doesn't go above and beyond. The breakfast buffet does offer a lot of hot food, but it hasn't changed in years. The bar/nightclub was upgraded about a year ago and is the best part of...

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Thank kimgrouptraveler
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear klmgrouptraveler: Thank you so much for your continued patronage and loyalty. We appreciate your business. Thank you so much for your feedback. We do strive to exceed our guest expecations, obviously we've fallen short. I will certainly look into these items and see what we can do to to improve these areas. Thank you for taking the time to...

Indianapolis, Indiana
Reviewed December 9, 2016

Let me start by saying my room was wonderful. I stayed on the executive level and I good not be more please with the room I checked into and how it was maintained during my stay. That was the only bright spot. I wasn't greeted as a spire member or as a person when I checked in. I approached the...

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Helpful?
Thank Mark H
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear Mark H: Thank you for taking the time to review your stay with us, it is sincerely appreciated. I would first like to apologize that you were not greeted properly, especially being a Spire Elite Member. We pride ourselves and delivering a wonderful experience to our guests, however, it appears we fell short of our goal on your visit....

Urbana, Ohio, United States
Reviewed November 11, 2016

We chose to stay here the night before a Browns football game. The place was packed. 2 weddings, a high school reunion and maybe another event all going on at the same time. Impressive as the hotel staff was friendly through it all and on point with any of our requests. We upgraded to executive level and the room was...

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Thank Holli G
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear HolliG: Thank you for choosing our hotel for your recent stay with us. We are very glad to hear that you enjoyed your room and that our front desk staff took good care of you. We were so sorry to hear of your experience with our dining room staff and the hostess. A copy of your review was passed...

Reviewed October 19, 2016 via mobile

Business trip to area required an overnight stay. Hotel is conveniently located to Cleveland, and a bit more economical. Lobby is clean and staff are polite and accommodating. Rooms are clean, but definitely in need of upgrades. Coffeemaker is sort of antiquated and only is provided a packet that makes one cup of coffee. Will seriously consider another hotel on...

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Helpful?
Thank Roman T
IHGService, Guest Relations Manager at Holiday Inn Cleveland Independence, responded to this review

Dear Roman T, Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our lobby to be clean and our staff to be polite and accommodating. On the other hand, we would like to apologize for falling short of your expectations regarding our rooms and coffeemaker. Reviews...

Monroe, New Jersey
Reviewed October 12, 2016 via mobile

Front desk clerk was awesome. Hotel was clean and nice. Received free breakfast because I'm a member of there program. It's always nice to get free breakfast when I stay at a hotel. Food was good at breakfast by the way.

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Thank betterdeals
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear betterdeals: Thank you so much for taking the time to review our hotel. I am so pleased to hear that our front desk staff to good care of you. We hope to see you again on a future visit.

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The strategic location of this Cleveland area hotel, the Holiday Inn Cleveland South Independence provides easy access to such downtown attractions as the Rock and Roll Hall of Fame, Quicken Loans Arena, Cleveland Browns Stadium, and Playhouse Square.At the crossroads of Cleveland's primary arteries; I-77 and I-480, our hotel is just 12 miles from Cleveland Hopkins International Airport. The hotel offers complimentary airport shuttle service from 6 AM to 11 PM daily.Guests will enjoy our complimentary wireless high-speed Internet access, an indoor pool, sauna, and fitness center. Michael's Grille restaurant serves breakfast, lunch, and dinner. Enjoy dancing the night away in our high energy lounge with live entertainment Tuesday - Saturday in Impulse Lounge. With over 20,000 square feet of meeting space, our Cleveland area hotel is ideal for your next event be it a corporate meeting, convention, wedding, business dinner, or family reunion.For our Priority Club Members, ask about our newly renovated Priority Club Floor with key accessed lounge serving Continental breakfast, snacks and soft drinks. The lounge also offers a computer with Internet access. Whether travelling on business or pleasure, make the Holiday Inn Cleveland South Independence your home away from home!The hotel is currently undergoing renovations of the lobby, guest lobby, and conference rooms! ... more   less 

Additional Information about Holiday Inn Cleveland Independence

Address: 6001 Rockside Road, Independence, OH 44131
Location: United States > Ohio > Independence
Price Range: $114 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Cleveland Independence 3*
Number of rooms: 364
Reservation Options:
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Also Known As:
Holiday Inn Cleveland Independence Hotel Independence
Holiday Inn Independence
Independence Holiday Inn
Holiday Inn Cleveland Independence Ohio
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Cleveland Independence staff and other travelers.
3 questions
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Questions? Get answers from Holiday Inn Cleveland Independence staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The back tower rooms are older but bigger.”
kimgrouptraveler, Dec 14, 2016 | Read review
“go executive level, its quieter up there, the room and baths are nice sized.”
HolliG712, Nov 11, 2016 | Read review
“Upgrade to a club room for increased privacy and a decent club lounge.”
gefsmith, Oct 8, 2016 | Read review
“I think you will have no problems the only thing was my daughters room was next to an ice machine that was banging out ice all the time.”
DRK042, Oct 5, 2016 | Read review
“Holiday Inns are my old standby”
wineguy5807, Oct 2, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question