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Embassy Suites by Hilton Cleveland Rockside

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Embassy Suites by Hilton Cleveland Rockside
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866 Reviews from our TripAdvisor Community

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Showing 860: English reviews
Atlanta, GA
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed yesterday NEW

Like that Sienfled episode where they can "make" the reservation but just cant "fulfill" the reservation. I check in 24 hours before arrive and selected my room - arrived later at 4pm and the room was still not ready. Customers can usually roll with it but at eats offer a few free snacks or Premium internet as a token of... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank TimothyPT
Toronto, Canada
Level Contributor
77 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed yesterday NEW

We recently stayed here and if you have ever stayed at an embassy suites you pretty know what you get in terms of a room or suite. The room was nice and I like the new in room coffee machine that uses a K-Cup. The location is good. were were going to the Blue jays / Indians game and it... More 

Helpful?
Thank Avalanche08
Mayfield, Kentucky, United States
Level Contributor
73 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed yesterday NEW

We found the beds to be comfortable and the room was quiet. We also enjoyed our breakfast. We chose this place because of the good reviews on tripadvisor and because of the price and it's location near Cleveland.

Helpful?
Thank Lisa W
Cleveland, Ohio
1 review
4 of 5 stars Reviewed 2 days ago NEW

Early check in was a plus. Room nice and spacey, no internet accommodation 😡 but nice stay overall. Staff was helpful and breakfast would have been great if turkey meat was on menu. But it was still great!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 545stephanien
Cary, North Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Overall visit was fine, but the rooms could use a refresh and they weren't as clean as they could be. The location is good, with access to the major Cleveland interstate highways, but is not close to the airport, downtown, western suburbs or eastern subburbs.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank klinejon1
Willoughby Hills, Ohio
1 review
3 of 5 stars Reviewed 5 days ago NEW

We stayed over night because we had a wedding there. The rooms were gross. Stains all over and the front desk staff for not very personable. We we're suppose to get gift baskets and never received them.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank P13J
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

Your feedback is very important to us and thank you for your reply. We will be working on the issues you pointed out so that our service levels will improve. We are sorry for the inconveniences and hope you will be able to visit us again. More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

Very disappointed with our stay here. We stayed here for two nights for a wedding. Prior to arrival I had requested two cribs and extra towels. At check in I asked about the cribs and towels. They said if they weren't in the room they would bring them up. We got to the room, the room was pretty warm, no... More 

Helpful?
Thank Melissa_a_b24
Frankfort, Kentucky
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

If you are a traveler and you ask someone's opinion on a hotel, and they tell you everything was perfect, that say's it all. We have stayed here more than once and we will be back next time we are in the Cleveland area. Minutes from downtown Cleveland, ballparks, Rock N Roll museum, The Original Christmas House, Sweeties Candy Store(outstanding).... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Chuck S
Montpelier, Ohio
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I was here with an Eastern Star group. Our suites were perfect for sharing with a roommate or two. Suite had a "living room" area big enough for small group meetings or a cocktail at the end of the day. Nice fridge, microwave, etc.. BEST part by far was the complimentary breakfast. The omelet man was FABULOUS -- great entertainment... More 

Helpful?
Thank StreichForce
Medina, Ohio
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

The staff at this hotel is the nicest I've ever had. The wedding held there was beautiful and the food excellent. Any time we had a question or concern, it was handled quickly and efficiently. I would definitely stay here again.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Annie7373
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Cleveland Rockside

Address: 5800 Rockside Woods Blvd N, Independence, OH 44131-2346
Location: United States > Ohio > Independence
Price Range: $133 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Cleveland Rockside 3.5*
Number of rooms: 271
Reservation Options:
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Also Known As:
Embassy Suites Cleveland Rockside
Embassy Suites Independence
Independence Embassy Suites
Embassy Suites By Hilton Cleveland Rockside Independence, Ohio
Hotel Style:
#3 Business Hotel in Independence
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