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Embassy Suites by Hilton Cleveland Rockside

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Embassy Suites by Hilton Cleveland Rockside
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901 Reviews from our TripAdvisor Community

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Showing 894: English reviews
Rochester, New York
Level Contributor
12 reviews
5 of 5 stars Reviewed today NEW

Our experience at Embassy was great. Very nicely decorated. Clean and neat. The staff was very friendly and helpful. Location was perfect for where we needed to go and was easy to initially find. Large atrium with plenty of room to lounge and visit. Also had 2 pool tables. Our 2 room suite was great. 2 TVs - very comfortable... More 

Helpful?
Thank Janet S
Highland, United States
2 of 5 stars Reviewed yesterday NEW

We were staying at your hotel with the National Carousel Association. 1)We reserved a King Suite, we were given a room with two double beds. 2) When we got to our room the cover on the heater was off, with the filter so dirty it was a wonder that any air could go through. (The filter was changed,but the cover... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Catherine C
West Palm Beach, Florida
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I've noticed the service here and be good or bad at times. I used the check in feature on their website and as a awards member I was able to select the room I wanted which I do like. However, I arrived at 4:05pm and the room I selected was STILL not available. So why offer the option and tell... More 

Helpful?
Thank FaBianQuan
1 review
5 of 5 stars Reviewed 3 days ago NEW

Staff was friendly, cleanliness through out the hotel was excellent. Happy hour was good food and drinks. Food served at the conference was excellent. conference room was well set up and ran well. Great Stay for buiness

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Melanie H
Caldwell, Ohio, United States
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The room was dirty, especially the bathroom and the floors. Also had hairs on the bedsheets which made me feel like maybe they hadn't been cleaned. We didn't arrive till almost midnight and was exhausted so I didn't call for room service. I wore my shoes until I went to bed and slept on top of the covers. The overall... More 

Helpful?
Thank Sheila S
Plymouth, Michigan
Level Contributor
133 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Typical Embassy Suites hotel but I would be remiss if I didn't comment on the friendly front desk staff and breakfast staff. I checked in early but my room wasn't ready yet. Front desk called my cell phone less than an hour later to provide me with my room number. Very clean hotel, delicious free breakfast and cocktails during happy... More 

Helpful?
Thank Peg L
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

Thank you so much for taking the time to share your experience with us. My staff here at Embassy Suites Cleveland Rockside will be very pleased to hear that they were able to exceed your expectations. We know there are a lot of choices when traveling to the Cleveland/ Independence area and we want to continue being your first choice.... More 

Toledo, Ohio
1 review
2 of 5 stars Reviewed 1 week ago

Unfortunately the room was not up to par. Bathroom was dusty and not well taken care of. Moldy caulk, loose and drippy faucets, stained carpeting. I arrived too late to change rooms. Check in was easy and polite, however and the rooms were spacious.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank A4532HUchristineh
Wallingford, CT, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great Staff. Very accommodating. Friendly and genuine. A reflection on upper management at the Hilton in Independence. The location was perfect to what we wanted to do in Ohio. i.e. Rock and Roll Hall of Fame. CVSR scenic railroad. We even took in an Ohio fair in Wayne County. Thanks for the great time. Sylvia and Bob Michetti

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Robert C M
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

Thanks so much for taking the time give us feedback. I am very pleased to hear that we have exceeded your expectations. My staff and I at Embassy Suites Rockside Independence look forward to welcoming you back again soon. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

So we paid for a upgrade to a bigger room thinking it would be nicer, cleaner and taken care of, Wrong First room smells of smoke so bad we could not stay in it, room number 2 stills smells of smoke but better The place is booked out of options. Very disappointed

Helpful?
Thank Paul A
cleveland
1 review
5 of 5 stars Reviewed 1 week ago

My Lady and I enjoyed our weekend at the embassy. We were celebrating our birthdays,and we couldn't of asked for a better Hotel. The overall experience was awesome. We enjoyed some much needed alone time together. Also the breakfast was delicious and the managers reception was the perfect way to get the night going.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Charles M
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

Thank you for taking the time to give us some feedback. I am happy to hear you enjoyed our hotel. Our quiet rooms and plenty of breakfast options are popular amenities. We are very happy we were able to make your birthday celebrations memorable ones! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Cleveland Rockside

Address: 5800 Rockside Woods Blvd N, Independence, OH 44131-2346
Location: United States > Ohio > Independence
Price Range: $133 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Cleveland Rockside 3.5*
Number of rooms: 271
Reservation Options:
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Also Known As:
Embassy Suites Cleveland Rockside
Embassy Suites Independence
Independence Embassy Suites
Embassy Suites By Hilton Cleveland Rockside Independence, Ohio
Hotel Style:
#3 Business Hotel in Independence
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