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Residence Inn Cleveland Independence

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5101 West Creek Road, Independence, OH 44131
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56 Reviews from our TripAdvisor Community

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Showing 56: English reviews
Ohio
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

I needed to stay in Cleveland with family for one night, so I booked using rewards points and couldn't have made a better choice. Every staff member that I interacted with- from the front desk, to the housekeeping lady, to the manager, was very friendly. As others have noted- this property has a unique apartment-style setup with freestanding buildings- I... More 

Helpful?
Thank whodeyman
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

The absolute fastest I've ever been checked into a hotel. I usually always stay at a residence inn but this location by far takes the cake. Front desk was the nicest and most expeditious team I've ever encountered! Room was immaculate and they even asked my building and floor preference. Housekeeper was extremely sweet and helpful! I will definitely be... More 

Helpful?
Thank Beatbybrittni
Colleen D, General Manager at Residence Inn Cleveland Independence, responded to this review

Thank you so much for taking the time to share your incredible experience with us. Our team is very passionate about making all of our guests feel right at home while staying with us. I will be sure to share your feedback with everyone. We look forward to welcoming you back on your next trip to Independence. Sincerely, Colleen D... More 

Knoxville, Tennessee
Level Contributor
98 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed June 3, 2016

We spent one night here on a long family road trip. It's convenient to the freeway and very easy to find. It's down a side street far enough that it's quiet and peaceful. Check-in was easy and they accommodated our need for an easy access room due to our son being on crutches. Breakfast was typical free hotel - nothing... More 

Helpful?
Thank wacntn
Colleen D, General Manager at Residence Inn Cleveland Independence, responded to this review

Thank you for sharing your most recent experience at our beautiful hotel in Independence. I am happy to hear our team secured a suite that was easily accessible for your son and that they took great care of you throughout your stay. They truly take great pride in making sure all of our guests feel right at home. It sounds... More 

Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 31, 2016 via mobile

Stayed here for a one-day visit to Cleveland for the Rock and Roll Hall of Fame. Great hotel with great amenities. Two bedroom suite is perfect for traveling with the family. Hotel is convenient to downtown without the downtown prices. Plenty of good restaurants nearby. Quiet, clean neighborhood.

Helpful?
Thank Bill P
Colleen D, General Manager at Residence Inn Cleveland Independence, responded to this review

Thank you for staying with us while you were visiting the Rock and Roll Hall of Fame. We are the next closest location to our beautiful Downtown Cleveland. I am happy to hear you enjoyed our spacious Two Bedroom suites. They are perfect for families. We look forward to having you back as our guest should your travels return you... More 

Michigan
Level Contributor
114 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed April 30, 2016

I'm having a difficult time leaving this review because the staff, breakfast and public areas of this hotel are fabulous, but the rest is just okay. I stayed at this hotel on the last night of a 12 day road trip and it was conveniently located on my way home. As the price was good and there are almost no... More 

Helpful?
1 Thank sabinebaby
Colleen D, General Manager at Residence Inn Cleveland Independence, responded to this review

Thank you so much for taking the time to share your experience with us. We definitely have a unique look with our individual buildings which make you feel as though you have your own place as opposed to staying in a hotel. Our team is very passionate on the service they provide to all of our guests as we certainly... More 

Toronto
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 25, 2016 via mobile

We stayed there this weekend with a basketball team and our initial room was atrocious. Pet hair everywhere but to the hotels credit the management upgrade us and gave us a free night and also upgraded our friends. More than made up for it. Over all very pleasant experience after the initial error.

Helpful?
Thank Balraj T
Colleen D, General Manager at Residence Inn Cleveland Independence, responded to this review

Thank you for the taking the time to share your overall experience with us. I am happy to hear that our team was able to make things right for the initial service concern you mentioned. We strive to ensure every one of our guests have a truly great experience with caliber service. We look forward to the opportunity of having... More 

Raritan, New Jersey
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 4, 2016

My room was relatively clean, could have used a little more attentiveness but overall satisfied. Breakfast was good, they had many different options that I hadn't seen before at a marriott which was nice. Close to several restaurants and good highway access nearby. As another reviewer mentioned, this is an older style residence inn. Which means it is the apartment... More 

Helpful?
Thank Sarah Z
Colleen D, General Manager at Residence Inn Cleveland Independence, responded to this review

Thank you Sarah Z for sharing your experience with us. I appreciate your feedback regarding your stay and will certainly review this information with all members of our team. I am happy to see that you enjoyed the variety of all that we have to offer for our complimentary breakfast. We absolutely have the unique apartment style look which offers... More 

Mechanicsburg, Pennsylvania
Level Contributor
82 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed March 28, 2016

Older property with "apartment style" layout. The common areas going to the rooms need some cleaning, the room itself was ok but could use some love. Biggest minus no indoor pool Biggest plus king beds in both bedrooms Like the title says it's fine for what it is and what I expected.

Helpful?
Thank AZCatFan1998
Colleen D, General Manager at Residence Inn Cleveland Independence, responded to this review

Thank you for taking the time to share your feedback in regards to your most recent stay. Our property does have the unique look of Apartments which a lot of our guests like especially our frequent travelers as it gives you a feeling of being at home as opposed to being in a hotel. I certainly understand your concern with... More 

Columbus, Ohio
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed March 23, 2016

Stayed one night for a girls event. Location was great for what we needed. The room was clean, had two separate bedrooms with doors and two bathrooms. We utilized UBER for our needs that night. Cost us $5 to the Applebees around the corner. Missed breakfast ( it was girls night). Only complaint was that the ATM machine did not... More 

Helpful?
Thank M&M's1
Colleen D, General Manager at Residence Inn Cleveland Independence, responded to this review

Thank you for taking the time to share your recent experience at the Residence Inn. I am happy to hear that you enjoyed the new modern design of the hotel and that you enjoyed the layout of your suite for your girls weekend out. I greatly appreciate you bringing to my attention the concern with the ATM. We will certainly... More 

Wooster, Ohio
1 review
3 of 5 stars Reviewed March 18, 2016

I checked into the Residence Inn On March 14th was charged $210.00, I checked out on March 16th. My Bank Account was charged $370.00. Then on March 17th I was charged and additional $160.48. Then on March 18th I checked my bank account and the MArch 17th charge went fron $160.48 to $370.48. I have called a couple of times... More 

Helpful?
Thank jleckrone
bennett2_10, Director of Sales at Residence Inn Cleveland Independence, responded to this review

Ms. Leckrone We appreciate you and your family staying with us and do understand how stressful it was while you were here with your mother at Cleveland Clinic. Again we apologize that your debit card's funds were held at check in and again when you added another night to your stay. This is a process that happens directly with your... More 

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
Residence Inn by Marriott Cleveland - Independence, completed guest suite, lobby, business center, dining area and meeting rooms renovations May 2009. Come see our new look, we know you'll love it! ... more   less 

Additional Information about Residence Inn Cleveland Independence

Address: 5101 West Creek Road, Independence, OH 44131
Location: United States > Ohio > Independence
Price Range: $159 - $404 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Cleveland Independence 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Residence Inn Cleveland Independence Hotel Independence
Residence Inn Independence
Independence Residence Inn
Residence Inn Cleveland Independence Ohio
Hotel Style:
#3 Romantic Hotel in Independence
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