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Crowne Plaza Hotel Cleveland South - Independence

392 reviews
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Traveler (78)
Room & Suite (49)
Dining (6)
Overview
  • Excellent33%
  • Very good25%
  • Average21%
  • Poor11%
  • Terrible10%
Travelers talk about
“executive level”(10 reviews)
“hot tub”(15 reviews)
“indoor pool”(11 reviews)
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
3.5 Star Hotel
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Rooms
Jan 28Jan 29
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1 room, 2 adults, 0 children
Standard Room
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Reviews (392)Write a Review
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All reviewsexecutive levelhot tubindoor poolfamily reunioncell phonenice sizestaff was friendlyhotel staffrockside roadclose to downtownbeds were comfortablemini fridgeauraclevelandconferencebanquetmichelle
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1 - 5 of 383 reviews
Reviewed 1 week ago

They were so great! The staff was so helpful and courteous at breakfast, and the employees at the desk were very accommodating when we had to keep updating our reservations for a family reunion. Thanks Crowne Plaza!More

Thank alloha0729
Response from CrowneManagement, General Manager at Crowne Plaza Hotel Cleveland South - IndependenceResponded 5 days ago

Dear alloha0729, Thank you so much for your wonderful 5 star review from your recent stay. We are so pleased to hear you enjoyed your visit for your family reunion and that the team took great care of you while you were here. We pride...More

Hotel's Favorite
Reviewed September 14, 2017 via mobile

Great lace for the one night stay. We had to stay their for morning surgery at Cleveland clinic across the street many restaurants near by nice clean rooms and good staff the lounge had limited food but many better places in walking distance room was...More

Thank pierre s
Response from Joe I, General Manager at Crowne Plaza Hotel Cleveland South - IndependenceResponded September 15, 2017

Thank you for choosing the Crowne Plaza Cleveland South Independence as your hotel of choice during your last visit to Cleveland. We were truly humbled by your gracious comments regarding our hotel service team. We can’t wait to welcome you back to the Crowne Plaza...More

Reviewed December 5, 2017

Over all this was a good hotel for the price and accommodations. We were in town for my child's sports events.It was a good location and has lots around for convenience. I will agree with the non-existent housekeeping. When we arrived in our room things...More

Thank Jennifer T
Response from Joe I, General Manager at Crowne Plaza Hotel Cleveland South - IndependenceResponded December 6, 2017

I appreciate you taking the time to share your experience regarding your stay at our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I have taken note of your valuable...More

Reviewed October 19, 2017 via mobile

Unacceptable. Only bed made and tip taken There is no housekeeping in this hotel. Front desk just apologised. Coffee pot was dirty & had existing coffee in it from previous day. No cups, went to front desk to get coffee packs, shampoo & tissue. Bathroom...More

1  Thank Lee R
Response from Joe I, General Manager at Crowne Plaza Hotel Cleveland South - IndependenceResponded October 20, 2017

We sincerely appreciate you taking the time to share this review. I would like apologize that the experience you had did not meet the high standards we have set for ourselves at the Crowne Plaza. I will be sure to address these issues with our...More

Reviewed October 16, 2017

This review is long overdue, but warranted. I stayed here because I attended a seminar on site. I'm usually used to higher-end hotels, but I stay in basic ones too when needed. I just care about service and cleanliness. For this hotel, I can't say...More

Thank sologirltraveler
Response from Joe I, General Manager at Crowne Plaza Hotel Cleveland South - IndependenceResponded October 17, 2017

Thank you for staying with us, and for sharing your comments. Crowne Plaza has the greatest concern and respect for every guest’s experience. We take hotel hygiene and cleanliness very seriously. As a result, Crowne Plaza has established very strict standards of cleanliness for all...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Center with Internet Access
Airport Transportation
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Shuttle Bus Service
Dry Cleaning
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
$89 - $171 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Independence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$89 - $171 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Independence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (78)
Room & Suite (49)
Dining (6)
Pool & Beach (4)
Hotel & Grounds (72)
Business Center & Event Rooms (10)
Bathroom (8)
Questions & Answers
Ask a question
pav0101
May 26, 2017|
AnswerShow all 2 answers
Response from CrowneManagement | Property representative |
We do not have in room safes but we do have safety deposit boxes available at the front desk.
0
Votes
Tiffany C
April 26, 2017|
AnswerShow all 3 answers
Response from CrowneManagement | Property representative |
Sorry but our hotel do not include breakfast. Thanks
0
Votes
WyattJones7
June 15, 2016|
AnswerShow all 2 answers
Response from CrowneManagement | Property representative |
21
0
Votes
Room Tips
"nice views of the sunset from the even numbered rooms"
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"I was given a middle room and found it to be quiet!"
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"request 5th floor. its the only floor with microwaves and fridges"
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"Parking lot opens unto second floor."
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