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Crowne Plaza Hotel Cleveland South - Independence

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Crowne Plaza Hotel Cleveland South - Independence
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336 Reviews from our TripAdvisor Community

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Showing 330: English reviews
Las Vegas, Nevada
Level Contributor
96 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

we stayed here for a couple nights for our anniversary. we always stay in independence because its close to everything for us. hotel is up on a hill which is nice , so there is no traffic noise, rooms are good, bed was actually really comfy. the thing it didnt have was a fridge or microwave, the bar and restaurant... More 

Helpful?
Thank babya71
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you for choosing the Crowne Plaza Cleveland South Independence and thank you for your review, your feedback is very important to us. Customer service is paramount to us; we are pleased to learn you found our staff friendly and accommodating. Thank you again for staying with us and please let us know next time you will be visiting, we... More 

Silver Spring, Maryland
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel is in the midst of several others South of downtown Cleveland. It is a mid size hotel of five floors, with rooms of comfortable spacing in each room for each guest with a feeling of royalty. Plenty of room to put away belongings, Large screen TV with extra cable offerings available for relaxation. For those who wish to... More 

Helpful?
Thank DocMd613
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you for taking the time to review our hotel: the Crowne Plaza Cleveland South Independence. We are delighted you enjoyed your time with us! As a property we strive to provide the very best experiences possible for all of our guests. Again, thank you for your feedback, time and patronage. We hope you will join us again! JoeIsernia General... More 

Rodney, Canada
Level Contributor
169 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

The Crowne Plaza Hotel Cleveland South - Independence is a nice clean modern hotel with updated rooms and comfortable beds and good quality linens. It is conveniently located near a good selection of resatuarnts

Helpful?
1 Thank mstanley262
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you very much for taking the time to write a review of your stay at Crowne Plaza Cleveland South Independence. We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back in the near future! Joe Isernia General Manager More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We really enjoyed our two night stay here. My family used the pool as well as the lounge. Pool was clean with lots of towels and chairs. The Lounge was very friendly and a nice end to our day. Front desk was helpful with anything we needed. Location was perfect. Would definitely return to the hotel.

Helpful?
1 Thank Heather L
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you for choosing the Crowne Plaza Cleveland South Independence as your hotel of choice during your last visit to Cleveland. We were truly humbled by your gracious comments regarding our hotel service team. We can’t wait to welcome you back to the Crowne Plaza Cleveland South when your travels next bring you to Cleveland. Joe Isernia General Manager More 

Level Contributor
43 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed in this hotel on the way to a destination. It's a little dated for but well-maintained. Got a special rate online so felt it was well worth it. The hotel is convenient to the highway and restaurants. It is across the street from Cleveland Clinic as well.

Helpful?
Thank Brian E
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated. Joe Isernia General Manager More 

Virginia
Level Contributor
58 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Overall, surprised with this stay. King size room was very large and had well stocked toiletries, including a relaxation kit. Staff upon check in was helpful but staff later in evening was mixed bag, but did get questions answered. The pool was decent temperature given how warm it was outside but the pool looked like it could use some vacuuming.... More 

Helpful?
Thank TravelinT_N
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home” by providing the best comfort, the friendliest service and... More 

Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

This is a very nice hotel, I stayed on the 8th floor and the rooms were very clean and well quipped. I can't comment on the location as I didn't have time to explore the local area. The Gym was well equipped and well used, there is also a swimming pool which looked fine. All the staff were friendly and... More 

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Helpful?
Thank Adam V
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home” by providing the best comfort, the friendliest service and... More 

Sugar Hill, Georgia, United States
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We booked this because the price was fair and it was close enough to Downtown that we could Uber inexpensively. We came in town for the Cavaliers Championship Parade. We stayed 2 nights. Booked at the last minute, so our options were limited. The staff was very nice when we checked in. We locked ourselves out of our room and... More 

Helpful?
Thank Amie H
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you for sharing your experience with the travel community. I am deeply disappointed to hear of your displeasure with the hotel. I do hope that you would consider staying with us once again. Joe Isernia General Manager More 

1 review
1 of 5 stars Reviewed June 22, 2016 via mobile

They will charge you for nights you are not there and refuse to refund your money and you will have to contact your financial institution to dispute it... Be prepared to have the police called on you to be escorted out if you disagree with them It took the general manager a month to return my call and now it... More 

Helpful?
Thank J R
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We charged you credit card due to the fact your room was smoked in . Our hotel is 100% smoke free and we ensure all our guest are notified upon check in. You came back to our hotel and became verbally abusive... More 

Travelers are raving about these Independence hotels

Pennsylvania
Level Contributor
78 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed June 16, 2016

An acceptable if dated business hotel that it definitely needs some TLC. If there is one thing that really envoys most travelers is disingenuous promotional material. In this case there was a sign "small things make a big difference" when clearly the hotel is not paying attention to "small things" (see photo). The bottom line is if you are not... More 

Helpful?
Thank ISO8000
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you for taking the time to share your experience concerning your recent stay with us. I apologize that our hotel did not meet your expectations. Please be assured that we appreciate your feedback and this matter is being looked into. We hope to have another chance at hosting you should your travels bring you back to Independence Ohio. Joe... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
*Recognized by The Knot as a 2013 pick for Best of Weddings!*Welcome to the Crowne Plaza Cleveland South Independence. The only 4 Star full service property in Independence Ohio. Located on Rockside Road and I-77. The Crowne Plaza Cleveland South Independence is the perfect location for all your corporate and leisure events. We are 10 minutes from downtown Cleveland and in the heart of Independence Business District. The Crowne Plaza Cleveland South Independence is steps away from many corporate offices and office parks; including the Cleveland Clinic Independence Campus, IBM, Alcoa, Microsoft, and many more. For those wanting to get out and experience our great city of Cleveland, we are a short drive to the Great Lakes Science Center, Cleveland Browns Stadium, Progressive Stadium, Cleveland Cavaliers Quicken Loans Arena, Playhouse Square Theaters and the famous Rock and Roll Hall of Fame. You can find shopping in all directions. We are loaded with comforts and amenities, including 100% smoke free, complimentary airport shuttle and local shuttle, valet parking for registered guest, and fine dining experiences in Aura Bistro and Lounge. We have over 10,000 square feet of flexible meeting space along with 178 guest rooms. Our unique indoor pool is sure to please all. ... more   less 

Additional Information about Crowne Plaza Hotel Cleveland South - Independence

Address: 5300 Rockside Road, Independence, OH 44131
Location: United States > Ohio > Independence
Price Range: $102 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Cleveland South - Independence 3.5*
Number of rooms: 178
Reservation Options:
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Also Known As:
Crowne Plaza Hotel Cleveland South - Independence Ohio
Hotel Style:
#2 Green Hotel in Independence
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