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Crowne Plaza Hotel Cleveland South - Independence

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Crowne Plaza Hotel Cleveland South - Independence
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341 Reviews from our TripAdvisor Community

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Showing 335: English reviews
Southington, Connecticut, USA
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Booked the Crown Plaza off Priceline for $71/night. Great deal. Ideal location. Helpful & friendly staff. Hotel restaurant food is delicious. However, this place should be marked as a 2.5 star hotel. It's advertised as similar to a Hyatt. It's no Hyatt. The sheets were stained, the air conditioner wall unit was as loud as a vacuum cleaner, and the... More 

Helpful?
Thank MrEarl2013
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

We sincerely appreciate you taking the time to share this review. I would like apologize that the experience you had did not meet the high standards we have set for ourselves at the Crowne Plaza. I will be sure to address these issues with our team and hope that you will allow us the opportunity to serve you again. Joe... More 

London, United Kingdom
Level Contributor
215 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 stars Reviewed 1 week ago

Despite being on the executive quiet floor I was surrounded by noise. The room was reasonable and the price good for the week end. There was a lack of sockets which could be improved. The realy good thing was that the fridge actually showed degrees and as usually in the USA was on too low so I could see to... More 

Helpful?
Thank 1Bustrav
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

We sincerely appreciate you taking the time to share this review. I would like apologize that the experience you had did not meet the high standards we have set for ourselves at the Crowne Plaza. I will be sure to address these issues with our team and hope that you will allow us the opportunity to serve you again. Joe... More 

Oakland, California
Level Contributor
192 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I spent one night here on the way home. The Crowne Plaza promotes itself as a 4-star experience, probably based upon the amenities available. But I would never rate it highly based upon quality. It's just a shabby outdated cheap Holiday Inn, way overdue for a make-over. There is nothing luxurious about this place. Service mediocre like making me wait... More 

Helpful?
Thank Thomas V
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case we failed to meet that... More 

Pittsburgh, Pennsylvania
1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

Placed on the first floor with a flood light blaring in and the noise in the hallways is so loud and constant. People running up and down the halls for an hour straight already went to the front desk To ask to be moved but they are booked up. The worst hotel experience I have ever had. Spend a few... More 

Helpful?
Thank wvu17
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case we failed to meet that... More 

Scranton, Pennsylvania
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

Loved it. Great Room and very quiet. Breakfast, I was not a fan of. I didn't like the breakfast because the opinions were very limited for our group. I really liked dining room. Very nice and comfortable. Easy location to find as well. I recommend this hotel.!

Helpful?
Thank Chris A
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you for choosing Crowne Plaza Cleveland South Independence and thank you for your review, your feedback is very important to us. . We really appreciate your comments. Thank you again for staying with us and please let us know next time you will be visiting, we would love to have the opportunity to welcome you back for another great... More 

Las Vegas, Nevada
Level Contributor
96 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 5 weeks ago

we stayed here for a couple nights for our anniversary. we always stay in independence because its close to everything for us. hotel is up on a hill which is nice , so there is no traffic noise, rooms are good, bed was actually really comfy. the thing it didnt have was a fridge or microwave, the bar and restaurant... More 

Helpful?
Thank babya71
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you for choosing the Crowne Plaza Cleveland South Independence and thank you for your review, your feedback is very important to us. Customer service is paramount to us; we are pleased to learn you found our staff friendly and accommodating. Thank you again for staying with us and please let us know next time you will be visiting, we... More 

Silver Spring, Maryland
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 21, 2016

This hotel is in the midst of several others South of downtown Cleveland. It is a mid size hotel of five floors, with rooms of comfortable spacing in each room for each guest with a feeling of royalty. Plenty of room to put away belongings, Large screen TV with extra cable offerings available for relaxation. For those who wish to... More 

Helpful?
1 Thank DocMd613
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you for taking the time to review our hotel: the Crowne Plaza Cleveland South Independence. We are delighted you enjoyed your time with us! As a property we strive to provide the very best experiences possible for all of our guests. Again, thank you for your feedback, time and patronage. We hope you will join us again! JoeIsernia General... More 

Rodney, Canada
Level Contributor
203 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 18, 2016

The Crowne Plaza Hotel Cleveland South - Independence is a nice clean modern hotel with updated rooms and comfortable beds and good quality linens. It is conveniently located near a good selection of resatuarnts

Helpful?
1 Thank mstanley262
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you very much for taking the time to write a review of your stay at Crowne Plaza Cleveland South Independence. We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back in the near future! Joe Isernia General Manager More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 18, 2016 via mobile

We really enjoyed our two night stay here. My family used the pool as well as the lounge. Pool was clean with lots of towels and chairs. The Lounge was very friendly and a nice end to our day. Front desk was helpful with anything we needed. Location was perfect. Would definitely return to the hotel.

Helpful?
1 Thank Heather L
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you for choosing the Crowne Plaza Cleveland South Independence as your hotel of choice during your last visit to Cleveland. We were truly humbled by your gracious comments regarding our hotel service team. We can’t wait to welcome you back to the Crowne Plaza Cleveland South when your travels next bring you to Cleveland. Joe Isernia General Manager More 

Level Contributor
44 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 13, 2016 via mobile

We stayed in this hotel on the way to a destination. It's a little dated for but well-maintained. Got a special rate online so felt it was well worth it. The hotel is convenient to the highway and restaurants. It is across the street from Cleveland Clinic as well.

Helpful?
Thank Brian E
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated. Joe Isernia General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
*Recognized by The Knot as a 2013 pick for Best of Weddings!*Welcome to the Crowne Plaza Cleveland South Independence. The only 4 Star full service property in Independence Ohio. Located on Rockside Road and I-77. The Crowne Plaza Cleveland South Independence is the perfect location for all your corporate and leisure events. We are 10 minutes from downtown Cleveland and in the heart of Independence Business District. The Crowne Plaza Cleveland South Independence is steps away from many corporate offices and office parks; including the Cleveland Clinic Independence Campus, IBM, Alcoa, Microsoft, and many more. For those wanting to get out and experience our great city of Cleveland, we are a short drive to the Great Lakes Science Center, Cleveland Browns Stadium, Progressive Stadium, Cleveland Cavaliers Quicken Loans Arena, Playhouse Square Theaters and the famous Rock and Roll Hall of Fame. You can find shopping in all directions. We are loaded with comforts and amenities, including 100% smoke free, complimentary airport shuttle and local shuttle, valet parking for registered guest, and fine dining experiences in Aura Bistro and Lounge. We have over 10,000 square feet of flexible meeting space along with 178 guest rooms. Our unique indoor pool is sure to please all. ... more   less 

Additional Information about Crowne Plaza Hotel Cleveland South - Independence

Address: 5300 Rockside Rd, Independence, OH 44131-2118
Location: United States > Ohio > Independence
Price Range: $98 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Cleveland South - Independence 3.5*
Number of rooms: 178
Reservation Options:
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Also Known As:
Crowne Plaza Hotel Cleveland South - Independence Ohio
Hotel Style:
#2 Green Hotel in Independence
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