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Crowne Plaza Hotel Cleveland South - Independence

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Crowne Plaza Hotel Cleveland South - Independence
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345 Reviews from our TripAdvisor Community

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Showing 339: English reviews
North Oaks, Minnesota
Level Contributor
174 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
3 of 5 stars Reviewed 1 week ago

When I think of Crown Plaza I think of an upscale lodging facility. From the outside this may look ok but it certainly needs to undergo a major renovation to be considered a real Crown Plaza Hotel. The room was good sized, shower was fine, bed was ok but the furnishings were certainly dated. My wife liked the separate lighted... More 

Helpful?
Thank Rich J
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you for staying at the Crowne Plaza for your recent trip to Independence. I am sorry to hear you experienced some difficulty while staying with us. We do hope that in future stays, we are able to provide a better service to you. Joe Isernia General Manager More 

Westerville, Ohio
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is advertised as a smoke free hotel. Upon entering our room there was a rather substantial cigarette odor. Rather than saying anything, we sprayed some Febreeze throughout the room and decided to deal with it. The hotel is situated in such a manor that it is rather difficult to get to. The wi-fi, although free, was terribly spotty.... More 

Helpful?
Thank Wesley L
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

appreciate you taking the time to share your experience regarding your stay at our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I have taken note of your valuable comments and rest assured, these will be used to monitor and improve the quality and services... More 

Leland, North Carolina
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Based on several recent reviews, I was prepared for the worst. Thankfully, it didn't happen. Likes: Friendly, helpful staff. Medium sized room with two queen beds, two leatherette chairs, desk, nightstand, and luggage rack. Iron and ironing board. Coffee maker. Quality towels and toiletries. Lighted vanity mirror in bathroom. Indoor pool. Fitness center. Dislikes: Battle worn furnishings. Cracks in the... More 

Helpful?
Thank Tom R
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you for taking the time to share your positive feedback regarding your recent stay with us. Our goal is to provide superior service and accommodations to each and every guest that stays with us. Each survey we receive is reviewed and shared with every associate in an effort to improve the service and accommodations that we provide our guests.... More 

1 review
1 of 5 stars Reviewed 5 weeks ago via mobile

I feel buggy, many Ants in the room on the desk, night stand and even in the bed, leaking drain in the bathroom and not clean. Would not stay here!! The corners in the bathroom were gross. Overall out dated and in major need of a full overhaul!!

Helpful?
Thank Loretta W
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you for staying with us, and for sharing your comments. Crowne Plaza has the greatest concern and respect for every guest’s experience. We take hotel hygiene and cleanliness very seriously. As a result, Crowne Plaza has established very strict standards of cleanliness for all its hotels that either meet or exceed public health department regulations, including pest control. Your... More 

Southington, Connecticut, USA
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed August 16, 2016 via mobile

Booked the Crown Plaza off Priceline for $71/night. Great deal. Ideal location. Helpful & friendly staff. Hotel restaurant food is delicious. However, this place should be marked as a 2.5 star hotel. It's advertised as similar to a Hyatt. It's no Hyatt. The sheets were stained, the air conditioner wall unit was as loud as a vacuum cleaner, and the... More 

Helpful?
Thank MrEarl2013
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

We sincerely appreciate you taking the time to share this review. I would like apologize that the experience you had did not meet the high standards we have set for ourselves at the Crowne Plaza. I will be sure to address these issues with our team and hope that you will allow us the opportunity to serve you again. Joe... More 

London, United Kingdom
Level Contributor
235 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 stars Reviewed August 14, 2016

Despite being on the executive quiet floor I was surrounded by noise. The room was reasonable and the price good for the week end. There was a lack of sockets which could be improved. The realy good thing was that the fridge actually showed degrees and as usually in the USA was on too low so I could see to... More 

Helpful?
Thank 1Bustrav
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

We sincerely appreciate you taking the time to share this review. I would like apologize that the experience you had did not meet the high standards we have set for ourselves at the Crowne Plaza. I will be sure to address these issues with our team and hope that you will allow us the opportunity to serve you again. Joe... More 

Oakland, California
Level Contributor
208 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed August 8, 2016

I spent one night here on the way home. The Crowne Plaza promotes itself as a 4-star experience, probably based upon the amenities available. But I would never rate it highly based upon quality. It's just a shabby outdated cheap Holiday Inn, way overdue for a make-over. There is nothing luxurious about this place. Service mediocre like making me wait... More 

Helpful?
Thank Thomas V
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case we failed to meet that... More 

Pittsburgh, Pennsylvania
1 review
1 of 5 stars Reviewed July 29, 2016 via mobile

Placed on the first floor with a flood light blaring in and the noise in the hallways is so loud and constant. People running up and down the halls for an hour straight already went to the front desk To ask to be moved but they are booked up. The worst hotel experience I have ever had. Spend a few... More 

Helpful?
Thank wvu17
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case we failed to meet that... More 

Scranton, Pennsylvania
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 28, 2016 via mobile

Loved it. Great Room and very quiet. Breakfast, I was not a fan of. I didn't like the breakfast because the opinions were very limited for our group. I really liked dining room. Very nice and comfortable. Easy location to find as well. I recommend this hotel.!

Helpful?
Thank Chris A
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you for choosing Crowne Plaza Cleveland South Independence and thank you for your review, your feedback is very important to us. . We really appreciate your comments. Thank you again for staying with us and please let us know next time you will be visiting, we would love to have the opportunity to welcome you back for another great... More 

Las Vegas, Nevada
Level Contributor
96 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed July 23, 2016

we stayed here for a couple nights for our anniversary. we always stay in independence because its close to everything for us. hotel is up on a hill which is nice , so there is no traffic noise, rooms are good, bed was actually really comfy. the thing it didnt have was a fridge or microwave, the bar and restaurant... More 

Helpful?
Thank babya71
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you for choosing the Crowne Plaza Cleveland South Independence and thank you for your review, your feedback is very important to us. Customer service is paramount to us; we are pleased to learn you found our staff friendly and accommodating. Thank you again for staying with us and please let us know next time you will be visiting, we... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
*Recognized by The Knot as a 2013 pick for Best of Weddings!*Welcome to the Crowne Plaza Cleveland South Independence. The only 4 Star full service property in Independence Ohio. Located on Rockside Road and I-77. The Crowne Plaza Cleveland South Independence is the perfect location for all your corporate and leisure events. We are 10 minutes from downtown Cleveland and in the heart of Independence Business District. The Crowne Plaza Cleveland South Independence is steps away from many corporate offices and office parks; including the Cleveland Clinic Independence Campus, IBM, Alcoa, Microsoft, and many more. For those wanting to get out and experience our great city of Cleveland, we are a short drive to the Great Lakes Science Center, Cleveland Browns Stadium, Progressive Stadium, Cleveland Cavaliers Quicken Loans Arena, Playhouse Square Theaters and the famous Rock and Roll Hall of Fame. You can find shopping in all directions. We are loaded with comforts and amenities, including 100% smoke free, complimentary airport shuttle and local shuttle, valet parking for registered guest, and fine dining experiences in Aura Bistro and Lounge. We have over 10,000 square feet of flexible meeting space along with 178 guest rooms. Our unique indoor pool is sure to please all. ... more   less 

Additional Information about Crowne Plaza Hotel Cleveland South - Independence

Address: 5300 Rockside Rd, Independence, OH 44131-2118
Location: United States > Ohio > Independence
Price Range: $98 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Cleveland South - Independence 3.5*
Number of rooms: 178
Reservation Options:
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Also Known As:
Crowne Plaza Hotel Cleveland South - Independence Ohio
Hotel Style:
#2 Green Hotel in Independence
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