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Best Western Hilliard Inn & Suites

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3831 Park Mill Run Dr, Hilliard, OH 43026-8110
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (19)
Room & Suite (10)
Dining (6)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 11/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 7 hotels in Hilliard
Location
Cleanliness
Service
Value
Travelers' Choice
Location is a big factor when deciding where to stay. We are conveniently located to many Columbus attractions, five miles to the "Hollywood Casino" and just six miles to downtown Columbus. There you will find the Greater Columbus Convention Center, Ohio Expo Center, Ohio State University, COSI and the Arena District. Sports enthusiast will enjoy visiting the nearby Buckeye Hall of Fame Cafe, Berliner Sports Park, Spindler Park, Crew Stadium and Huntington Park home of the Columbus Clippers. Business travelers can bring the family. While you are taking care of business, they can enjoy the Columbus Zoo with Jack Hanna or the Zoombezi Bay water park. Shopping is also close by along with many restaurants within one mile. Play or relax after your busy day in our indoor pool. Enjoy having access to our 24 hour business center and exercise facility. Our friendly staff is available 24 hours a day to assist your needs.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Children Activities (Kid / Family Friendly)
Taxi service
Electric vehicle charging station
Parking
Wifi
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Vending machine
Business Center with Internet Access
Banquet room
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
Outdoor furniture
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Seating area
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Sofa
Telephone
Iron
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, Russian, Spanish, Chinese and 5 more
253Reviews2Q+A40Room tips
Traveler rating
  • 131
  • 72
  • 36
  • 10
  • 4
Time of year
Traveler type
Language
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  • English
Popular mentions
k8e3t wrote a review Jan 3
Barberton, Ohio1 contribution
I’ve never been disappointed with the level of cleanliness of the rooms and common spaces at this Best Western location. There’s a good pool for the family to enjoy. Happy with our stay every time we visit.
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Review collected in partnership with Best Western
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Hillard Suites, General Manager at Best Western Hilliard Inn & Suites
Responded 2 weeks ago
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 614-529-8118. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Assistant Manager Best Western Hilliard Inn & Suites
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Culture776872 wrote a review Oct 2020
1 contribution
The personnel was extremely helpful and the customer service was superb! I had reserved a 2 night stay at a competitor, who's facility I found to be a disappoint and unacceptable. Best Western Hilliard Inn & Suites provided a very clean and sanitized atmosphere. The Lobby was inviting. The rooms were bright and CLEAN! I felt safe and appreciated. I would definitely stay again.
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Review collected in partnership with Best Western
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Hillard Suites, General Manager at Best Western Hilliard Inn & Suites
Responded Oct 12, 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 614-529-8118. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Assistant Manager Best Western Hilliard Inn & Suites
Read more
JohnandJana wrote a review Jun 2020
Indianapolis, Indiana289 contributions140 helpful votes
Easy to book on line, no issues. There was a statement that food service MIGHT be affected, but ended up having 'grab and go' option only. Pretty limited. We were supposed to be told at check in that there wasn't daily room service unless requested; we got back at the end of the day to find our bed not made (which didn't bother us) but the towels had not been changed out. Front desk clerk brought up new towels. Also didn't know the pool wouldn't be open. It did open before we left, but was too cold to be comfortable. If I had known the issues that we experienced, might have looked for a different property/less expensive with no pool and breakfast not included. Overall, the room was clean and quiet, no issues with noise. Shower spray was pretty good, not the best/strongest we've had at other hotels. Used to be a Comfort Suites location, so room was a bit larger/had a couch and desk. Bed was comfortable. AC worked well.
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Date of stay: June 2020
Location
Cleanliness
Service
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Response from Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites
Responded Jun 22, 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 614-529-8118. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Front Desk Manager Best Western Hilliard Inn & Suites
Read more
ksim2020 wrote a review Feb 2020
New York City, New York1 contribution
The floor I was staying on was filled with people 'partying' in the hallway. I am sure they all had room which I requested they go back to but this fell on deaf (or dumb or drunk?) ears. Called the front desk to ask they help disperse them. Nothing seemed to happen for the next 30 mins. My 5 yr old son eventually shamed the motley crew by yelling "I'm trying to get some sleep!" which seemed to eventually resonate.
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Review collected in partnership with Best Western
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites
Responded Feb 29, 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 614-529-8118. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Front Desk Manager Best Western Hilliard Inn & Suites
Read more
halj914757 wrote a review Feb 2020
Lexington, Kentucky1 contribution
This is a very nice hotel and an excellent value for the money. The lobby has a very nice appearance and the room including the bathroom was very clean. I would highly recommend this hotel to any one visiting this area. Another nice perk is that this hotel is only minutes from downtown Columbus >
Read more
Review collected in partnership with Best Western
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites
Responded Feb 27, 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 614-529-8118. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Front Desk Manager Best Western Hilliard Inn & Suites
Read more
Previous
PRICE RANGE
$86 - $150 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort hotel hilliard, comfort suites hilliard, hilliard comfort suites
FORMERLY KNOWN AS
Comfort Suites
LOCATION
United StatesOhioHilliard
NUMBER OF ROOMS
60
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Frequently Asked Questions about Best Western Hilliard Inn & Suites
Which popular attractions are close to Best Western Hilliard Inn & Suites?
Nearby attractions include Movie Tavern (0.3 miles), Get Air (0.3 miles), and Dave & Buster's - Arcade (0.3 miles).
What are some of the property amenities at Best Western Hilliard Inn & Suites?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Best Western Hilliard Inn & Suites?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Best Western Hilliard Inn & Suites?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Best Western Hilliard Inn & Suites?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Hilliard Inn & Suites?
Conveniently located restaurants include Lunada Mexican Grill & Cantina, Daruma Japanese Steakhouse, and First Watch.
Are there opportunities to exercise at Best Western Hilliard Inn & Suites?
Yes, guests have access to an indoor pool during their stay.
Are any cleaning services offered at Best Western Hilliard Inn & Suites?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Hilliard Inn & Suites offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Hilliard Inn & Suites?
The staff speaks multiple languages, including English, Spanish, Russian, Chinese, Hindi, Japanese, and Thai.
Are there any historical sites close to Best Western Hilliard Inn & Suites?
Many travelers enjoy visiting Franklin Park Conservatory and Botanical Gardens (9.9 miles), German Village (8.6 miles), and Kelton House Museum & Garden (8.7 miles).