I’ve never been disappointed with the level of cleanliness of the rooms and common spaces at this Best Western location. There’s a good pool for the family to enjoy. Happy with our stay every time we visit.
The personnel was extremely helpful and the customer service was superb! I had reserved a 2 night stay at a competitor, who's facility I found to be a disappoint and unacceptable. Best Western Hilliard Inn & Suites provided a very clean and sanitized atmosphere. The Lobby was inviting. The rooms were bright and CLEAN! I felt safe and appreciated. I would definitely stay again.
Easy to book on line, no issues. There was a statement that food service MIGHT be affected, but ended up having 'grab and go' option only. Pretty limited. We were supposed to be told at check in that there wasn't daily room service unless requested; we got back at the end of the day to find our bed not made (which didn't bother us) but the towels had not been changed out. Front desk clerk brought up new towels. Also didn't know the pool wouldn't be open. It did open before we left, but was too cold to be comfortable. If I had known the issues that we experienced, might have looked for a different property/less expensive with no pool and breakfast not included. Overall, the room was clean and quiet, no issues with noise. Shower spray was pretty good, not the best/strongest we've had at other hotels. Used to be a Comfort Suites location, so room was a bit larger/had a couch and desk. Bed was comfortable. AC worked well.…
The floor I was staying on was filled with people 'partying' in the hallway. I am sure they all had room which I requested they go back to but this fell on deaf (or dumb or drunk?) ears. Called the front desk to ask they help disperse them. Nothing seemed to happen for the next 30 mins. My 5 yr old son eventually shamed the motley crew by yelling "I'm trying to get some sleep!" which seemed to eventually resonate.
This is a very nice hotel and an excellent value for the money. The lobby has a very nice appearance and the room including the bathroom was very clean. I would highly recommend this hotel to any one visiting this area. Another nice perk is that this hotel is only minutes from downtown Columbus >
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