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Holiday Inn Express & Suites Harrison

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10906 New Haven Road, Harrison, OH 41094
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1 room 1 adult
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Holiday Inn Express & Suites Harrison
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51 Reviews from our TripAdvisor Community

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Katy, Texas
Level Contributor
62 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed January 3, 2016

The room was clean, even if it smelled a little off. The toilet kept backing up (with no real reason), and they just gave us a plunger instead of sending someone to fix it. The front desk staff were all very friendly and nice, and they did end up refunding one of our nights after the issues with the toilet,... More 

Helpful?
Thank Kat M
HOLIDAY INN E, Manager at Holiday Inn Express & Suites Harrison, responded to this review

My apologies! Customer service is number one with us and I would love the opportunity to show you that on every stay you have with us. If you could give me a bit more information? Please call me at 513-367-1111 at your convenience and thank you! We appreciate your taking the time to keep us informed Kind Regards Mary More 

Highland Heights, Kentucky
1 review
5 of 5 stars Reviewed December 18, 2015 via mobile

I came up to be close to family for a few days and I was thrilled at the experience I had at this hotel! The service was friendly and professional, the amenities were great, but the best part was how CLEAN everything was! I'll definitely be staying there again!

Helpful?
Thank mdrauen77
HOLIDAY INN E, General Manager at Holiday Inn Express & Suites Harrison, responded to this review

Thank you so much for choosing to stay with us ! Lots of choices out there, glad you chose us :) Merry Christmas and come back soon Mary More 

1 review
5 of 5 stars Reviewed December 17, 2015 via mobile

Excellent location and clean clean clean :). Can't wait to make reservations here for my family this coming spring. The pool was nice, comfy leather couch in the breakfast room and the hubby will love the work out room. Kudos to management and staff for making us feel so welcome!

Helpful?
Thank jenny7591
HOLIDAY INN E, Manager at Holiday Inn Express & Suites Harrison, responded to this review

Thank you so much Jenny! You are the reason we are here :) Just let us know what we can do for you and we will do our absolute best Kind Regards Mary More 

Grand Haven, Michigan
Level Contributor
2 reviews
3 of 5 stars Reviewed November 29, 2015

Booked flex rate so that i would be able to cancel just in case. This was 10 dollars more. Due to severe traffic on I75 i called IHG to cancel and book me a alternate hotel. Despite being a platinum member i was told that THIS hotel had a 72 hour cancelation policy. This was at 1 pm. i booked... More 

Helpful?
Thank willemviv
HOLIDAY INN E, . at Holiday Inn Express & Suites Harrison, responded to this review
Google Translation

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Nappanee
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed November 16, 2015

As soon as we opened the door of the room it had a moldy, musty smell. There was hair in the bath tub & a bug. I read the reviews before I booked. There was only 1 bad review that I read. Well it was the same review as someone else had written. Management must have never addressed the issue.

Helpful?
Thank Carol B
HOLIDAY INN E, General Manager at Holiday Inn Express & Suites Harrison, responded to this review

I certainly do apologize. Any time a housekeeping issue is brought to my attention, it is taken care of immediately. I do hope that you will come back Kind Regards Mary More 

Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 21, 2015 via mobile

Wasn't in the room much while I was it was relatively quiet even with the proximity to the interstate. breakfast buffet was adequate. The refrigerator in room was convenient. Would have been 5 stars but a little dated the shower leaked and had to be tightened so much it was difficult to turn on. There was also that visit from... More 

Helpful?
Thank Mamawtj
HOLIDAY INN E, Manager at Holiday Inn Express & Suites Harrison, responded to this review

Good afternoon! Thank you so much for choosing to stay with us, and my apologies for your unwanted guest! He has since been evicted and no longer resides here :) Your review was wonderful and I thank you for taking the time Come back soon Kind Regards Mary More 

Stockbridge, Georgia, United States
Level Contributor
77 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed October 2, 2015

My husband and I were traveling from Georgia to Indiana. We wanted to stop near Cincinnati but couldn't find any hotels that weren't full for the holiday weekend. We came upon this hotel at exit 1 in Harrison and were delighted. It's a very nice place to spend the night. The staff was very nice and the hot breakfast was... More 

Helpful?
Thank Sarah B
HOLIDAY INN E, General Manager at Holiday Inn Express & Suites Harrison, responded to this review

Thanks a bunch for the kind review! Lots and lots of places to choose from and you chose us :), Definitely come back, I would love to meet you. Print this and bring with you and I would be more than glad to give you 10 percent off of you next visit. Thanks Again! Mary More 

Arden, North Carolina
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed September 9, 2015 via mobile

I was surprised at the expense of the hotel but it was a holiday weekend. The room was fine but the wall covering in the bathroom was peeling off and the pillows in the "firm" pillow covers were NOT firm by any stretch of the imagination. All in all it was fine.

Helpful?
Thank Becky P
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Harrison, responded to this review

Dear Becky P, Thank you for taking the time to share your experience during your past stay. It is disheartening to know that some aspects of our hotel fell below your expectations. I sincerely apologize for any inconvenience you may have experienced, particularly with our pillows. Your comments are very important to us as we do strive to always give... More 

NEBRASKA
Level Contributor
313 reviews
192 hotel reviews
common_n_hotel_reviews_1bd8 435 helpful votes
3 of 5 stars Reviewed August 6, 2015

We arrived rather late and couldn't get a first floor room, but were pleased to receive a suite upgrade. Check-in was fast. Hotel was quiet. Our suite and bathroom were spacious. We also had a good sized wet bar. A/C unit was the quietest we have ever encountered in a hotel. Bathroom had a good sized vanity and very good... More 

Helpful?
1 Thank HUSKERTRAVELER
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Harrison, responded to this review

Dear HUSKERTRAVELER, We certainly appreciate you taking the time to convey your thoughts regarding your stay with us. It is very good to know that you liked the room. On the other hand, I apologize for the maintenance issues you experienced. Please know that we treat these issues seriously as they will be looked into and appropriate action will be... More 

Columbus, Ohio
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed August 4, 2015 via mobile

Won't take too long with this, one of the worst hotels I can remember. Wouldn't ever stay here again -room not ready when we arrived at 3, so had to leave for several hours to try again -room still not ready -had to wait 20 minutes to check in (2nd in line) because person ahead of us also having issues... More 

Helpful?
1 Thank JustHonestReviews
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Harrison, responded to this review

Dear JustHonestReviews, Thank you for your feedback in regards to your stay at our hotel. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. It sounds like we fell below your expectations because rooms weren't readily available upon your arrival, several mixed up with room assignment,... More 

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