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Premier Inn West Bromwich Hotel

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Premier Inn West Bromwich Hotel
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250 Reviews from our TripAdvisor Community

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Showing 249: English reviews
Guernsey, United Kingdom
Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here with my two children on a family visit to the Midlands. Excellent location to use as a base. Clean, fresh welcoming rooms. Friendly and helpful staff. Good security. Plenty of car parking. I would like a phone in the room that links me directly to Reception as the number provided is frequently busy.

Helpful?
1 Thank 98Helen
Leanne_Morroll, Manager at Premier Inn West Bromwich Hotel, responded to this review

Thank you for your kind comments regarding your recent stay here with us. I'm delighted that you found your room to be to our high standards and you and your family were assisted by our friendly and helpful team members. I'll pass on your comments to the team, they will be very pleased that you are happy with our efforts.... More 

Blackburn, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 weeks ago

Probably the worst hotel I've stayed in, the rooms are not fitted with air conditioning which caused us to have a sleepless night, also there was no air coming in from the window because of the trees outside blocking airflow. Also the beds were very uncomfortable, there was no phone in the room so I had to go down several... More 

Review collected in partnership with premierinn.com

Helpful?
Thank jamilo2014
WhitbreadHotels, Online Customer Service at Premier Inn West Bromwich Hotel, responded to this review

Hi jamilo2014 Thank you for taking the time to review your stay at our hotel. At Premier Inn it is our aim to make our guests feel brilliant through a great night’s sleep, and I apologise that on this occasion your stay fell far short of your expectations. Unfortunately this hotel doesn't have air-con as confirmed on our website when... More 

United Kingdom
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed July 4, 2016

Stayed here with my 3 year old son my 9 year old brother and my 21 year old sister for a weekend event held near by. Hotel was clean and tidy ample for our needs. Room consisted of a double bed and two single beds a decent sized bathroom and the usual facilities. Will be staying again this month (july)... More 

Helpful?
1 Thank Kell B
Leanne_Morroll, Manager at Premier Inn West Bromwich Hotel, responded to this review

Thank you for your review on your recent stay here with us. I'm so pleased that you found everything to your liking. We look forward to seeing you again in October. More 

Brynmawr, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 16, 2016 via mobile

I have been staying at this hotel for the past 9 months and the rooms are spacious and comfortable. The manager Leeanne, her team including Stephanie, Chloe & Tarek are very helpful and accommodating with nothing being too much trouble for them. Highly recommended. Keep up the good work!

Helpful?
1 Thank Antony P
Leanne_Morroll, Manager at Premier Inn West Bromwich Hotel, responded to this review

WOW! Thank you Anthony for your lovely comments. Hopefully see you soon. More 

Manchester, United Kingdom
Level Contributor
78 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed June 15, 2016 via mobile

With well appointed clean rooms the Premier Inn offers a restful room and comfortable bed. Toiletries or lack of them is disappointing especially as the shower gel dispenser hadn't been changed.... Only one towel which was a little hard but all in all not bad. The staff are friendly and helpful too.

Helpful?
1 Thank James2252
Leanne_Morroll, Manager at Premier Inn West Bromwich Hotel, responded to this review

Thank you for the review from your stay here with us. Apologies that you weren't left enough towels and shower gel. I have fed this back to our housekeeping team to ensure it doesn't happen again. They appreciate your kind comments on the cleanliness standard of our rooms. Should you run out of anything when staying at Premier Inn's please... More 

Halifax, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 15, 2016

Clean, comfortable, accessible and welcoming. A very restful night's sleep. The location is ideal when visiting another work site, and easy to arrange and book. Choice of pillows aids a good night's sleep and the fan is a must in summer.

Review collected in partnership with premierinn.com

Helpful?
1 Thank JAWestYorks
Leanne_Morroll, Manager at Premier Inn West Bromwich Hotel, responded to this review

Fantastic feedback, thank you! Delighted you had a great stay! We aim to please. Hopefully see you again soon. More 

Blackburn, United Kingdom
1 review
2 of 5 stars Reviewed June 13, 2016

Room was okay except the rip you off with the wifi but I had a venue problem and the staff could not care less. It could have been solved in one phone call - no chance. They couldn't care about me, the customer, only my credit card. But I think that sums premier inns up overall - they will try... More 

Review collected in partnership with premierinn.com

Helpful?
Thank sngcoachchris
WhitbreadHotels, Online Customer Service at Premier Inn West Bromwich Hotel, responded to this review

Hi sngcoachchris Thank you for taking the time to review your stay with us. At Premier Inn it is our aim is to make our guests feel brilliant through a great night’s sleep and part of this is to deliver a high standard of customer service in all our establishments and we do apologise that on this occasion we failed... More 

Manchester
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 13, 2016

Warning the rooms on the upper floor of the hotel are over 25 degrees at night time, no air con, only option is a small fan or open your window onto a noisy road. Its a shame as the rooms are really well appointed. I would nt stay here again its far too uncomfortable to sleep, it was colder outside... More 

Review collected in partnership with premierinn.com

Helpful?
Thank Rallymini
WhitbreadHotels, Online Customer Service at Premier Inn West Bromwich Hotel, responded to this review

Hi Rallymini Thank you for taking the time to review your stay at our hotel. At Premier Inn it is our aim to make our guests feel brilliant through a great night’s sleep, and I apologise that on this occasion your stay fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve... More 

United Kingdom
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 11, 2016

All the staff encountered were friendly and helpful. Check-in smooth. Room clean and spacious. The soap and shower gel are dispensers (not individual toiletries) but this is common in chains now and they smelt nice. It was about 8 minutes walk from the new tram stop (Trinity Way; £3.10 single from Bham New Street station). Stayed for an event at... More 

Helpful?
1 Thank LittleMissGiggly
Margate, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 1, 2016

Excellent stay at this hotel.Very helpful and pleasant staff.We were allocated room 52 which was very quite as requested.Downside was the adjacent restaurant.Had booked a table for an evening meal.Service was poor,meals came up wrong and very sparse[Do they know how to make parsley butter]Did not complain at time due to being with family and friends

Review collected in partnership with premierinn.com

Helpful?
1 Thank roger k
Leanne_Morroll, Manager at Premier Inn West Bromwich Hotel, responded to this review

Thank you so much for your kind comments regarding your stay at the hotel. We do aim to please and try our very best to honor any room requests. It's disappointing to hear you weren't satisfied with our restaurant partner. Please be assured I have fed these comments back to the Restaurant Manager. Hopefully see you both soon. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
Official Description (provided by the hotel)
Venture into the heart of the Black Country, just a Metro ride from Birmingham or Wolverhampton. ... more   less 

Additional Information about Premier Inn West Bromwich Hotel

Address: New Gas Street, West Bromwich B70 0NP, England
Location: United Kingdom > England > West Midlands > West Bromwich
Price Range: $58 - $102 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn West Bromwich Hotel 3*
Number of rooms: 62
Reservation Options:
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Also Known As:
Premier Inn West Bromwich Hotel England
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