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Holiday Inn London Sutton

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Holiday Inn London Sutton
Holiday Inn London Sutton
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414 Reviews from our TripAdvisor Community

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Showing 388: English reviews
Cornwall
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here for two nights to attend a family family christening nearby, with our daughter, her husband and our two year old grand daughter. The staff were so helpful and I was able to arrange interconnecting rooms for us, the little touches were lovely like the milk and cookies for our grand daughter. The hotel is a good value,... More 

Helpful?
Thank CatkinsCornwall
GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear CatkinsCornwall Great to hear and we are pleased we met your expectations on all levels. Looking forward to welcoming you and your family back again. Thank you for this lovely review. Regards More 

Luton, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Visited numerous occasions to Holiday Inn Sutton and the staff are friendly when checking in and helpful showing you to your room. Dependent on where you are put the rooms range from very nice to standard. I have stayed in both and can recommend both. Restaurant and bar are nice there are a range of foods at the restaurant and... More 

Helpful?
Thank Zeyley
GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear Zeyley, Your review makes very pleasant reading and, for that I thank you. I do hope we are able to welcome you back in the near future. Kind regards, More 

Malta
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Book this place of you need a good base in Sutton. As expected, no frills or that something special. Room was good, clean. Breakfast was adequate with quite a good choice. Staff was nice and friendly.

Helpful?
Thank Roberta C
GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear Roberta C, Thank you for taking the time to write your review following your recent stay at the Holiday Inn London-Sutton and for your positive comments regarding the hotel and our staff. Reviews are always appreciated and we value your feedback, so that we can continue to improve our services. We do hope we will have the pleasure of... More 

Shanghai, China
Level Contributor
127 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Arrived very early....800am......managed to bag an early check in around 1000am which made a huge difference. Room adequate, as expected a bit tight for space but good air con, very necessary at this time of year. Breakfast is outstanding and a special mention for the Singaporean waitress and the chef who truly gave us everything we needed with such care!... More 

Helpful?
Thank Christopher W
GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear Christopher W, Thank you for taking the time to write your review following your recent stay at the Holiday Inn London-Sutton and for your positive comments regarding the hotel and our staff. I am especially delighted to read your comments regarding breakfast quality and the service you received from Azizah, Breakfast Supervisor, which I will be passing onto her.... More 

Manchester
Level Contributor
73 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed for 2 nights for a family celebration in Sutton. Ideal location, being near to all the main shops and facilities in the town centre. Positives were: Location (as mentioned above), friendly staff, good leisure facilities, nice bar. Negatives: Bed was slightly uncomfortable(but we are used to memory foam). Poor sound proofing(could hear noise from next room, and were woken... More 

Helpful?
Thank steveomcfc
GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear steveomcfc, Thank you for your kind comments regarding the hotel, which is much appreciated. I apologise if you found the mattress not to your own personal liking. When guests are disturbed by adjoining rooms and this is reported to Reception it is the duty of the Receptionists to contact the said room requesting that they are considerate of other... More 

St. Helier, United Kingdom
Level Contributor
103 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We went to this hotel as I knew it when I lived in the area. The bed was really comfortable, the room quite large and the staff were most helpful. The only thing with which I did not agree was having to pay for parking, £7.00. When I said I had a blue badge it was given to me free.... More 

Helpful?
Thank wonkypin
GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear wonkypin, Firstly, welcome back to Sutton. I am sure you have seen some major changes to the area. Thank you for your comments regarding the bedroom and my staff. The misuse of some individuals of the designated blue badge designated parking area is something we do try to monitor and can at times prove rather difficult, but thank you... More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Great modern hotel lovely sized bedrooms The swimming pool and gym facilities are a big bonus Cookies and milk voucher a good touch for kids Restaurant is adequate for a evening meal breakfast is good

Helpful?
Thank Susan C
GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear Susan C, Monday mornings are made easier when the first thing I do is read a review like yours! I hope we have the pleasure of welcoming you back in the not too distant future. Kind regards, More 

Yorkshire, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A mix up between travel agent and hotel meant that our room didn't meet our needs. Reception staff were fantastic, polite, friendly and welcoming. They sorted out our problem and turned what could have been a difficult stay into a hassle free start to our holiday. Very clean, pleasant smiles and hellos from all staff members around the hotel, Rooms... More 

Helpful?
Thank Paul G
GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear Paul G, It is an absolute delight to read your review and for which I thank you. I do hope we have the pleasure of welcoming you back to the hotel in the not too distant future. Kind regards, More 

Cardiff, United Kingdom
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We were looking for a Holiday Inn in Greater London whilst being near a Saturday Parkrun. Sutton fitted the bill near Nonsuch Park Parkrun and 30 mins drive from Clapham. The staff were very helpful and we got an upgrade to the 4th floor and although there was wedding in the hotel it was very peaceful on the 4th floor.... More 

Helpful?
Thank Orangesub5
GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear Orangesub5, That all sounds far too energetic for me!! I am delighted that you enjoyed your stay and appreciated the upgrade. I do hope that when you next stay with us you are able to make use of the health club facilities. Kind regards, More 

Essex
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 23, 2016

My wife, 2 young kids and I stayed here as part of a Chessington holiday package. We have absolutely no complaints about the hotel itself - nice clean and spacious rooms, good parking and excellent location. However we found some of the staff to be rude and lack customer service skills. I am no customer service specialist, but I would... More 

Helpful?
Thank SunnySingh87
GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear SunnySingh87, Thank you for your positive comments regarding the hotel, although I am very concerned to read your comments regarding the attitude of some of the staff, as yes indeed, as you have mentioned, we do pride ourselves on being a "family friendly" hotel. As you will have seen from previous reviews, the majority of comments regarding staff are... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Business Center with Internet Access
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Holiday Inn London-Sutton, a modern, full service hotel situated in the heart of Sutton town centre. Perfectly located for many famous Surrey & South London attractions and events Chessington World of Adventure, Wimbledon All England Tennis Club and Epsom Racecourse to name a few. The Holiday Inn, Sutton is easily accessible from Croydon to the east, Kingston to the west, Wimbledon to the north and from the M25 to the south. The hotel has 119 air conditioned bedrooms, including 4 suites, 2 DDA rooms as well 20 Executive rooms all which have en suite facilities, including high speed internet access (HSIA). Kids stay and eat free*. Our Hotel restaurant, lounge and bar offering tempting dishes from around the world including the famous Holiday Inn breakfast. Squiggles Lounge also offers wireless internet connections. The Holiday Inn Meetings Network Rooms and Orchard Suite are self contained on the first floor. A well known venue which comfortably seats 160 for a celebratory meal, or 200 for a corporate meeting. Spirit Health Club, located within the hotel, is open to members and residents. The gymnasium, indoor heated pool, spa, sauna & steam rooms are available to residents on a complimentary basis. *Terms and conditions apply. ... more   less 

Additional Information about Holiday Inn London Sutton

Address: Gibson Road, Sutton SM1 2RF, England
Location: United Kingdom > England > Greater London > Sutton
Price Range: $109 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn London Sutton 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Holiday Inn London - Sutton Hotel Sutton
Sutton Holiday Inn
Holiday Inn London Sutton Surrey, UK
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