THE RUNNING HORSES

Shockingly BAd

We stayed over one night and ate in the Restaurant that evening with friends. I'll split my review into room and food as both were very different! ROOM A beautiful old sytle room overlooking the Church with comfortable bed, opening windows for ventilation, TV, coffee/tea maker…

Date of stay: April 2019

Hello Ray, We’re sorry to hear of your less than satisfactory experience and hope you will accept our apologies. We have read through you review and passed on all comments to the necessary team members. Due to licensing restrictions, last orders have to be called at a certain time. This is in no way a cue to ask guests to leave, and we’re sorry you thought it was. We apologise that our service did not satisfy your expectations. We have addressed the team member that served you in the restaurant, who is now being further trained on the menu and basic service techniques. We work at an AA Rosette level and, as expected, every single dish we serve is made to order, so it concerns me that you reported all you food to have been served cold. This is being looked into. We set a high standard for ourselves and are sorry to hear that standard was not met. We aways aim to go above and beyond for our guests. We welcome feedback throughout our guests visits, and aim to resolve any issues immediately, so being made aware of problems at the time of occurrence is essential. As I said, guest happiness is our number one priority, and we apologise we failed on this occasion. We have many team members, all whom have been employed based on their industry experience, skill sets and personalities. Regardless to what their first language is, all team members are very able to communicate with guests extremely efficiently, and always in a polite and appropriate manner. Our entire team apologise for the reported miscommunication you experienced. Again, we thank you for providing your feedback, and hope you will accept our apologies.

Lovely pub!

Just got back from a walk at Box Hill followed by lunch at The Running Horses. Four adults, 1 small dog and 1 year old baby. Booked online with the request for dog friendly area and high chair. Did not disappoint. Good sized table. Cute little pub, lovely food, great staff…

Date of stay: May 2019

Hi Trip762318, Thanks for the great review - so glad you enjoyed the visit and we hope to see you soon! All the best!

Lovely country stay

We were in the area with Australian family who had requested to stay in a typical English pub. The rooms were extremely comfortable, food excellent and the staff couldn’t have been more pleasant and helpful. Would highly recommend.

Date of stay: April 2019

Hi 903margaretr, thanks for your lovely review! We're so glad you and your friends enjoyed your visit and really hope you'll be back to see us again soon! All the best!

Gin and Jazz Night

Lured in by the two for one offer with Jazz and then booked a table for dinner . Great service from all the staff and a really friendly atmosphere . The food was delicious . A group of six friends - all agreed we’d thoroughly recommend The Running Horses and the jazz in the…

Date of stay: March 2019

Hi katomamma, Thanks so much for your lovely review - we're so glad you enjoyed your experience! We love our Gin & Jazz nights, and plan to host them every month going forward. You can receive updates on upcoming events on all our social media platforms. We look forward to welcoming you and your friends back in the near future - all the best!

Fantastic Service

Thanks to Izzy.. Molly.. and your manager/kitchen staff.. evening of 23 March 2019.. 3 of you keeping up with 50 plus punters.. heroes all three.. phenomenal service and food .. Mychal & Tracy Taylor.. x

Date of stay: March 2019

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The Running Horses Hotel, Mickleham

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