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Thatchers Hotel

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Guildford Road East Horsley, Leatherhead KT24 6TB England
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Traveler (264)
Room & Suite (54)
Dining (20)

About

#3 of 3 hotels in Leatherhead
Location
Cleanliness
Service
Value
Thatchers Hotel, Just 20 minutes from Thorpe Park, Charming, Tudor-Style property sits within beautiful gardens in the heart of the Idyllic Surrey countryside. Fantastic food, Great Sunday Lunch.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
BBQ facilities
Baggage storage
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Fax / photocopying
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
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Room features
Room service
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English, Polish
832Reviews6Q+A100Room tips
Traveler rating
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Popular mentions
Kay B wrote a review Yesterday
3 contributions
Our room was clean and functional but very bland and uninviting. The breakfast which was not included in the price, was barely edible. Hash browns were rock hard and tasteless, hard sausages, bland, tasteless scrambled eggs etc. I ordered a croissant which was inedible - I've had better from the local garage - and the service definitely needs refinement. It was in a convenient location for us as we were visiting freinds nearby but we will find an alternative hotel next time.
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Date of stay: September 2020Trip type: Traveled as a couple
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rebeccamoss27 wrote a review Sep 19
Ramsgate, United Kingdom22 contributions4 helpful votes
I had an overnight stay for the purpose of taking exams. The room was very clean and comfortable. Only negative was a broken shower head that I reported. The TV was a good size and a clear picture. Better than many other hotels. The evening meal was very nice. i had sea bass and creme brulee that was delicious. Breakfast was also good although they were a bit muddled. The venue for the exam worked well and there was plenty of social distancing.
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Date of stay: September 2020
Value
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Sleep Quality
Trip type: Traveled on business
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Bakker114 wrote a review Sep 2
54 contributions23 helpful votes
We had a lovely afternoon tea here today which was a birthday gift from our daughter. We were offered a glass of Prosecco but don’t drink so tea it was! The sandwiches were really fresh and the scones were warm and tasty. Generous helping of cream and jam. Jam was of a mediocre quality but still nice. The top tier was full of chocolate treats. It would have been nice to have had a fruity tart as the chocolate was all too rich. The marketing photo for this afternoon tea showed some sort of a fruit dessert. The tea was very good. The waiter was wonderful and attentive. Tables were positioned at a good distance and sanitiser was available on entry. The only downside was that the floor around the table base and also the window sills were very quite dirty. There were cobwebs crumbs and dirt. I hope this will improve because the rest of the experience was lovely.
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Date of stay: September 2020Trip type: Traveled as a couple
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Response from Fernando Moreira, General Manager at Thatchers Hotel
Responded 2 weeks ago
Dear Bakker114 I am very please to read your review about your afternoon tea. and the team did their upmost for you to have a good experience with, us. Best Regards Fernando Moreira
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Natalie E wrote a review Sep 2
2 contributions
I recently stayed at this Hotel in a family room, book via Thorpe Break, as we attended Thorpe park over 2 days. The room was lovely and spacious however there was no screening for the huge Velux window situated directly above the bed. The complaint was dealt with by a visibly agitated and stressed receptionist whom clearly did not know what to offer as all the rooms were booked up for the evening. I suggested a bed sheet as my children were tired and also had another day to attend Thorpe Park and something was better then nothing. I did complain in writing when I arrived home to the Hotel as I didnt have time to discuss the matter in full whilst checking out but the issue was mentioned. Since complaining in writing and me asking for a discount for either a future stay or a partial refund no reply has been received. This is rude. The room should not be offered to guests, especially with children, if there are no curtains/blinds. Furthermore to ignore my complaint and recognizing this error is not good management. Such a shame as the rest of our stay was great and the breakfast brilliant. Please sort out your customer service when there are complaints which are not the customers fault.
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Date of stay: August 2020
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Response from Fernando Moreira, General Manager at Thatchers Hotel
Responded 2 weeks ago
Dear Natalie E I am sorry to hear that your experience with us was abit shaky, am ever so sorry for that. unfortunately your blind was removed and not replaced in time, and that is our fault and mistake, am deeply sorry for this. I am glad to hear that you had a great breakfast and all of the rest of your stay was of your liking. We are rectifying the issue with the room and I hope to see you in a near future, so we can restore your faith on us. Best Wishes Fernando Moreira
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Michael M wrote a review Aug 2020
Epsom, United Kingdom67 contributions16 helpful votes
Decided to book a last minute stay here as a small surprise. Made a telephone booking as very last minute the lady was very helpful and matched an internet price for me which was appreciated. Arrived and checked in the room promised wasn’t available so we took a standard room in fairness we did get a call and the offer to change rooms but didn’t bother as already in a room. I was happy enough with the standard of the hotel which in places could maybe do with a bit of attention but saying that so could I!!! The hotel was not very busy but I felt they had very good COVID policies in place so I felt very comfortable. We eat out in the evening. Very happy with the breakfast and all the staff that we came into contact with. The only negative was that the hotel took a £25 room deposit from my card and I only received it back after 28days and raising a dispute with my bank. All said I would stay here again as it was very reasonably priced.
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Date of stay: August 2020
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Response from Fernando Moreira, General Manager at Thatchers Hotel
Responded 3 weeks ago
Dear Michael M Thank you for the time you took to review our hotel, and our services, pleased to hear that you had a great stay with us. in relation to your comment in regards to the pre-authorisation, am really sorry to hear that your bank took so long to revert your funds, this is done upon check out, and in normal circumstances should only take 3 days. Look forward to see you in a near future.
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PRICE RANGE
$62 - $97 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ramada guildford / leatherhead hotel leatherhead, ramada leatherhead, leatherhead ramada
FORMERLY KNOWN AS
Ramada Guildford
LOCATION
United KingdomEnglandSurreyLeatherhead
NUMBER OF ROOMS
87
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Frequently Asked Questions about Thatchers Hotel
Which popular attractions are close to Thatchers Hotel?
Nearby attractions include Bocketts Farm Park (4.0 miles), Painshill (4.7 miles), and Delta Force Paintball (2.7 miles).
What are some of the property amenities at Thatchers Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Thatchers Hotel?
Guests can enjoy an on-site restaurant, a lounge, and barbeque facilities during their stay.
Is parking available at Thatchers Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Thatchers Hotel?
Conveniently located restaurants include The Bear, Sorrel, and Mullins Coffee Shop.
Does Thatchers Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Thatchers Hotel?
The staff speaks multiple languages, including English and Polish.
Are there any historical sites close to Thatchers Hotel?
Many travelers enjoy visiting Hatchlands Park NT (1.9 miles), Polesden Lacey (2.5 miles), and Clandon Park House (3.6 miles).
Is Thatchers Hotel accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.