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Thatchers Hotel

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Thatchers Hotel
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416 Reviews from our TripAdvisor Community

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Showing 407: English reviews
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Me and my new wife got married here last Sunday and I have to say just how fantastic the team were on the day! The wedding planner suddenly left her job a week before our wedding which sent us both into a bit of a panic but Rakesh and his team really pulled it out the bag. There was a... More 

Helpful?
Thank Ben M
Bury St. Edmunds, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Stayed here last week and it was great, Dominica looked after us and even extended our dates as requested over the weekend before I arrived on the Monday, the food is good and the service excellent, well done, will return

Helpful?
Thank kevinsizer
Walton-On-Thames, United Kingdom
Level Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We booked an afternoon tea for our anniversary, how disappointing. We were served meat even though we had confirmed when booking twice that we were vegetarians. Credit to the chef who came out to rescue the situation. The service were none existent. We were not given a choice of tea only served breakfast tea. They did not even remember that... More 

Helpful?
Thank Karan S S
Management response:

Dear Karan S S I was dreadfully disappointed to have readyour Trip advisor comments and equally as disappointed to learn about the service you received, especially on such an important occasion. I have handed this over to the Teams Manager. I would like to have the opportunity to discuss this in greater detail, if I could kindly ask you to... More 

Travelers are raving about these Leatherhead hotels

Bedford, United Kingdom
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I booked a number of rooms at this hotel for a group. We were staying a couple of nights. The rooms are spacious and well equipped however as with many modern hotels built in this style noise transmission is an issue. If you are a light sleeper you are likely to have a disturbed night. The staff were very friendly... More 

Helpful?
Thank CJ1156
Management response:

Dear CJ1156 I wish to thank you for taking the time to write in about your stay with us as all feed back is used as a tool to help us improve. I was pleased to have read your comments about the team and will pass your comments on. Yours sincerely Kate Winston More 

Salisbury, United Kingdom
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had booked a weekend break to visit Hampton Court and Kew. The hotel booking was part of the package. Check in was quick and we were allocated a room on 1st floor which appeared ok although the dark wood décor is not to our taste. There is very little space to store clothes - just an open set of... More 

Helpful?
Thank Hand10
Management response:

Dear Hand10 Thank you very much for your feedback following your stay with us. I was indeed aware of some of the comments made as we have received an e-mail from the Tour Company, however your comments are much appreciated as they are helpful so that we can put it right. . I am of course disappointed that the service... More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Nice building in the countryside next to Horsley Park which is a pleasant place to walk .Hotel staff were polite and friendly .Room had adequate facilities,bed was comfy but cleanliness wasnt upto scratch,thick dust around carpet edges, under radiatior and bed,also all around the architrave at top of walls and the fan.Lots of hair and what seemed to be eye... More 

Helpful?
Thank Donna H
Management response:

Dear Donna H Thank you very much for your kind words with regards to the team at Thatchers Hotel following your stay. Please rest assured that I have passed on your appreciation. I certainly understand your comments with regards to your room and its cleanliness issues, all of which are being addressed with an immediate effect. The Housekeeping Team are... More 

London, United Kingdom
Level Contributor
71 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

My husband and I stayed here for one night whilst visiting friends nearby. From the outside the hotel looks fine and welcoming and check in was quick. The corridors to the rooms were so hot it felt airless and as if the heating was on full blast. Check out however was a different matter we had to wait 15 minutes... More 

Helpful?
Thank kazmc30
Management response:

Thank you very much for your comments with regards to your stay with us and thank you for your kind word with regards to the team. Your experience was in no way the norm of what we expect from the team as we pride ourselves good friendly and attentive service. It is clear that we have not met these basic... More 

Brighton, United Kingdom
Level Contributor
239 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Our room (607) was hotter inside than the outside temperature and - despite leaving the fan on all night - we could not sleep. That was the big issue. The small ones are due to lack of training and management: when we went to the restaurant for dinner we were told to choose any table so long as it did... More 

Helpful?
Thank tonyinbrighton
Management response:

Dear tonyinbrighton I wish to thank you for bringing all these issues to light. Indeed the service you experienced in the Restaurant was not to expectation nor is it the norm. I have referred your comments onto the Food and Beverage Operations Manager to address this with his team. He had read your review and raised these concerns with the... More 

Essex, United Kingdom
1 review
4 of 5 stars Reviewed 5 weeks ago

Stayed here as a group of 4 friends going to a wedding- was exactly what we needed- helpful and friendly staff, clean and comfortable rooms and decent breakfast in the morning. Comfortable stay with everything you need for 1 night.

Helpful?
Thank Grace T
Management response:

Dear Grace T I wish to thank you for your kind words following your stay with us. It is always nice to read that our guests have enjoyed themselves and were comfortable. I will most certainly pass this on to the team for them to read. Again many thanks and we hope to see you again should you be in... More 

Preston, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 19, 2016 via mobile

This hotel is tired and in need of some TLC. You can feel the springs in the bed and the dent where the hundreds of previous guests have stayed. You get the noise of other room doors banging until the last person goes to bed around 2 and the first one gets up at 6. The rooms are shabby. If... More 

Helpful?
Thank Katie A
Management response:

Dear Katie A Thank you for writing in following your visit to The Thatchers Hotel. I am terribly sorry that you had such an uncomfortable stay and that the noise in the corridors further disturbed your night. I have asked the Maintenance Manager to adjust the self closers on the doors so they do not slam shut. I have also... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff

Additional Information about Thatchers Hotel

Address: Guildford Road | East Horsley, Leatherhead KT24 6TB, England (Formerly Ramada Guildford)
Location: United Kingdom > England > Surrey > Leatherhead
Price Range: $62 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Thatchers Hotel 3*
Number of rooms: 87
Reservation Options:
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Also Known As:
Ramada Guildford / Leatherhead Hotel Leatherhead
Ramada Leatherhead
Leatherhead Ramada
Thatchers Hotel Leatherhead, Surrey
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