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Brook Kingston Lodge Hotel

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Brook Kingston Lodge Hotel
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527 Reviews from our TripAdvisor Community

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Showing 519: English reviews
Epsom, United Kingdom
Level Contributor
3 reviews
3 of 5 stars Reviewed 2 days ago NEW

I booked a table for lunch but when we arrived the table had not been prepared. The man on the bar was excellent and rushed around to get a table laid, fetched drinks and gave us the menus. There was some sort of convention in the atrium which was where I understood we would be eating (noting was mentioned to... More 

Helpful?
Thank Petpal16
Level Contributor
5 reviews
2 of 5 stars Reviewed 6 days ago NEW via mobile

Very tired hotel which really needs a face lift. No hot water on the third floor, alarm kept going off during our training course, food was just ok. People walking through our private dining area. Certainly wouldn't want to stay here again.

Helpful?
Thank bev110869
London, United Kingdom
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in this hotel for one night after attending a service at Putney Vale crematorium which is a short car ride away. We booked directly with the hotel who matched the price we had seen on an Internet booking site. Our room was clean, comfortable and decorated with a London theme. It was also very hot. Thank goodness for... More 

Helpful?
1 Thank wendyw59482
Maldon, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

We wanted a one night stay and booked via Cancelon. We arrived early and our room was ready but only beds for two when we had booked for three. It took some time to resolve this and neither reception not cancelon were particularly helpful. Room was in need of updating and very dark. Hotel was in a good location for... More 

Helpful?
Thank cottaa14
London, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Supposed to be a four star hotel, didn't see the accommodation but seating area downstairs dingy, staff invisible, bar often not manned & lavatories grubby & down at heel. Budget at most - staff having a loud conversation about football somewhere out of sight but not serving guests!

Helpful?
1 Thank Annatims45
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

S/O & 🎩Hats Off to Uber Polite Receptionist Christina & all staff at the #BrookKingstonLodgeHotel where the FULL event was held literally all day on complex & where many of us stayed the night - The Hotel squad went out of their way to "Get It All Right..." and made us all feel more than welcome! IMO : This spot... More 

Helpful?
1 Thank Di W
Cambridge, United Kingdom
Level Contributor
149 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked 10 rooms for an event with colleagues and clients, from the outset Kingston Lodge were extremely accommodating, from room requests to changing itineraries and early check in or holding of bags. There was not a single member of staff that was not courteous or helpful. We did have a couple of tiny niggles but not worth a mention as... More 

Helpful?
Thank balimoon
Management response:

Dear Balimoon, Thank you very much for your wonderful review. It was a delight to host your colleagues and clients and we do hope to welcome you back soon. I will certainly pass on your kind comments to Daniel and his team. Kind regards, Sam Ummat Business Development Manager E: sam.ummat@brook-hotels.co.uk More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Dear Nitish, as you know we have been using your lovely function room for quite some time. We always have a warm welcome, great service and delicious food and drink. We are already booked in for October to have afternoon tea. Thank you and see you soon.

Helpful?
Thank Yani O
Management response:

Dear Yani, Thank you very much for your wonderful comments. It is always a delight hosting you at the Brook Kingston Lodge Hotel and I look forward to seeing you again in October. Kind regards, Nitish More 

Newcastle upon Tyne, United Kingdom
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Had to arrange a place to stay and meet 2 business partners in Kingston . Had no hesitation ringing up the hotel and arrangeing 3 rooms . Got checked in had a beer got changed and enjoyed a good meal and a few beers . Successful meeting and a good nights sleep . Great breakfast and Will he back again... More 

Helpful?
Thank Markgibbons7777
Management response:

Dear Mark, Thank you very much for your wonderful review. It was a pleasure to host you at the Brook Kingston Lodge Hotel. I will certainly pass on your kind comments to the team and I look forward to welcoming you back soon. Kind regards, Sam Ummat Business Development Manager E: sam.ummat@brook-hotels.co.uk More 

Liverpool, United Kingdom
Level Contributor
56 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here overnight for two nights when we went to Wimbledon in June. The room was adequate and the bed comfortable. Breakfast was fine but felt that staff could have been more attentive. We had to request items of cutlery which were missing & apart from being offered tea or coffee we just had to fend or ourselves. I would... More 

Helpful?
Thank JACKO452
Management response:

Dear Jack, Thank you for your comments. We take customer feedback very seriously at the Brook Kingston Lodge Hotel. We have made a number of changes in relation to our breakfast service since you stayed in June and I can assure you that the issues you faced no longer occur. We do hope to welcome you back soon and hope... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Free Breakfast
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
Brook Kingston Lodge, an Exclusive Hotel & Wedding Venue Alongside Royal Richmond Park, the 18th century Brook Kingston Lodge Hotel features 66 ensuite bedrooms, a beautiful private indoor courtyard, the Atrium Brasserie and two conference rooms for up to 60 delegates. Dating from 1726, the bespoke rooms at the Brook Kingston Lodge Hotel have free WiFi, comfy beds, quality linens and 24 hour room service. The Atrium Brasserie serves a contemporary British menu using seasonal produce. The Brasserie offers light lunches, dinner and afternoon teas, whilst the stylish Surrey Comet Bar serves popular beers and bespoke wines, alongside our modern bar menu. The Brook Kingston Lodge Hotel is just 6 miles from Central London, a 15-minute drive from Twickenham Stadium, 3 miles from Hampton Court, just 4 miles from Wimbledon and the fun filled West End is a 20-minute drive away. There is free on-site parking and great transport links. The Brook Kingston Lodge Hotel is only 20 minutes from London Waterloo and a ten minute walk from Norbiton Station. It's an ideal base for the M25, M3, M4 and Heathrow Airport is just 7 miles away. ... more   less 

Additional Information about Brook Kingston Lodge Hotel

Address: 94 Kingston Hill, Kingston upon Thames KT2 7NP, England
Location: United Kingdom > England > Greater London > Kingston upon Thames
Price Range: $108 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Brook Kingston Lodge Hotel 4*
Number of rooms: 66
Reservation Options:
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Also Known As:
Brook Kingston Hotel Kingston Upon Thames
Kingston Hotel Upon Thames
Kingston Lodge Hotel
Hotel Style:
#1 Green Hotel in Kingston upon Thames
#3 Luxury Hotel in Kingston upon Thames
#4 Business Hotel in Kingston upon Thames
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