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Carlton Mitre Hotel

Certificate of Excellence
Hampton Court Rd | Hampton Court, East Molesey KT8 9BN, England
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Carlton Mitre Hotel
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456 Reviews from our TripAdvisor Community

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Norfolk,UK
Level Contributor
77 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed yesterday NEW

The Mitre is mostly wonderful, it is a very old building which has been extended and is an interesting rats nest of corridors and rooms. The dining room - the Brasserie - is beautiful, and its almost circular bow window affords marvellous views across the river. The function suite - the Pavillion - is bright and airy, and a very... More 

Helpful?
Thank rosnorfolk
Stratford-upon-Avon, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Lovely hotel opposite the entrance to Hampton Court Palace. Had a very pleasant overnight stay. Large, warm and comfortable room and warm friendly reception staff. Would go again. Lovely breakfast room with a bay window over looking the river. Full English breakfast was of average quality.

Helpful?
Thank CathieF554
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Having stayed in hotels in three continents this hotel by far the worst I have ever stayed in. Staff very unhelpful, poor customer service, over priced, food nothing special We got locked out of our room and staff at the reception was bothered to let us in our room , door keys did not work, not even the staff master... More 

Helpful?
Thank Joe M
Miami Beach, Florida
1 review
5 of 5 stars Reviewed 3 days ago NEW

I stayed in the Mitre Hotel for nearly 3 weeks for as I was a part of a meeting that had been held in the hotel. it felt so great , just like my home . staff is great, very helpful and very kind. made my stay worthwhile. Isha was so pretty Always smiling and very helpful with my 1st... More 

Helpful?
Thank Baut E
CarltonMitreHotel, General Manager at Carlton Mitre Hotel, responded to this review

Thank you so much for you kind comments. I am so glad you enjoyed your stay with us and hope we can welcome you back again in the future. More 

Singapore, Singapore
Level Contributor
68 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This hotel is directly opposite Hampton Court Palace (though why you'd need to stay overnight here to see the Palace is beyond me), and pretty near Hampton Court House which is a decent place for a wedding - even then, if it's raining cats and dogs you should still cab it, it's not worth the muddy walk down to the... More 

Helpful?
Thank DLPA
CarltonMitreHotel, General Manager at Carlton Mitre Hotel, responded to this review

Thank you for taking the time to write a review. Firstly please let me say we are so disappointed that you found such a list of downsides to your stay. We are always so upset to think that any of our guests haven't enjoyed their time and in your case also a little confused about some of the points you... More 

Leeds, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We have held our bioresonance training here for the last 2 years and found the river location stunning, easy connections to airports and trains. The rooms are cleaned perfectly every day and the staff have always been exceptional. The prices for London was another reason we all stay here.

Helpful?
Thank DavidFranklin8
CarltonMitreHotel, General Manager at Carlton Mitre Hotel, responded to this review

Thank you so much for your lovely feedback. I am really glad that the hotel provides a great choice for you and hope that we can welcome you back again next year. More 

Oxfordshire, United Kingdom
Level Contributor
107 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Lovely weekend stay in great suite at this well-located hotel. Staff had been so friendly and helpful during booking emails and were very welcoming on arrival and calling at reception. Huge room with hall and good-sized bathroom. Powerful shower and magnifying mirror. A little tired in tiling but all clean and warm. Reported drainage problem in bath not rectified after... More 

Helpful?
Thank LilacT
CarltonMitreHotel, General Manager at Carlton Mitre Hotel, responded to this review

Thank you for your kind comments. So pleased you enjoyed our hotel. You are correct about the drainage in the shower, the pressure is so high the bath plug can not cope with the volume of water. But it is a great shower! Hope you see you back soon. More 

Bracknell, United Kingdom
1 review
5 of 5 stars Reviewed 5 weeks ago

The party was excellent, loved where the dance floor was. The room we stayed in was exceptional, it was massive, had loads of character, the bed was huge and we very much liked the added touch of the mini bar. It is very close to the station

Helpful?
Thank Bridget C
CarltonMitreHotel, General Manager at Carlton Mitre Hotel, responded to this review

Thanks for joining us on NYE, pleased you had a great time and thanks for the great review More 

Oxford, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed in the King Henry suite over Christmas. We couldn't have asked for a better room, or location, absolutely first class. However, apart from breakfast which was as one would expect for a hotel of this quality, the dinners were very disappointing, as was the restaurant, which is tired, unimaginative (given the prime location), and not overly clean and... More 

Helpful?
1 Thank jenny_latimer
CarltonMitreHotel, General Manager at Carlton Mitre Hotel, responded to this review

thank you for your kind review. I will take your comments on board about the food service area. hope to see you again soon More 

A TripAdvisor Member
4 of 5 stars Reviewed January 4, 2016 via mobile

We booked a table of four for New Years, 2016. Whilst I can't comment on the rooms, the service we received and efficiency of staff, especially Jodie, who seemed to be everywhere on the night,was excellent. The food provided on the night was also excellent and served efficiently and professionally. It was very nice to have the disco overlooking the... More 

Helpful?
Thank A TripAdvisor Member
CarltonMitreHotel, General Manager at Carlton Mitre Hotel, responded to this review

Thank you for your comments about NYE, we too had a great night. Sorry about the parking, Hampton Court is always short of a few spaces but across the road at Hampton Court Station there are over 200 pay and display bays. With regard to having a drink on arrival we try and keep the cost of NYE function as... More 

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