I was greeted by a really nice lady on reception, Francesca I think. Checked into my non smoking room. It stunk of smoke. The receptionist moved me to another room after checking it out. Hardly any parking, I had to park round in a multi-storey 5 mins walk away. Hotel is basic but the AC worked in the hot conditions

We are frequent visitors to this chain but will definitely think twice in future after our last experience. As usual, staff were courteous and hotel was clean ... basic pre requisites; however, we went there to sleep and that was the problem as we didn't! The mattress on the bed was very uncomfortable but the real problem was the single... More 

Stayed here on a reward (free) night as I am an IHG Spire Member. Once I had found the place, then driven to park the car and walked back to the hotel, I had trouble checking in as Florentina was the only member of staff in sight at the time. She dealt with the fact the room I had a... More 

Trying to get a good hotel in London at a sensible price is quite a challenge.So I often stay here in Croydon which is brilliantly placed for Central London - think park and ride with the ride only taking 10 to 15 minutes. You could equally be in Kensington on a travel time basis if you were going to central... More 

I stayed at this hotel while on an educational tour with students. The hotel was about an hour from London. We had to take the metro anytime we needed to go somewhere. We had to walk quite a distance to the metro, and then had several changes. On the way home from the theater on evening 9 women walked back... More 

I recently completed an EF tour with my students through 4 European countries, ending in London. All of the hotels in Germany, Switzerland, and Paris were lovely. This was terrible. We arrived in the evening, 55 students and chaperones and were given our room keys and wifi codes. Some of my girls told me that their room smelled like cigarette... More 

We used this for four nights in a family visit to the area. The hotel is handy for the main East Croydon station for Gatwick and London plus other stations and tram line. Holiday Inn Express always seem to recruit and train good staff and special mention to Makeala, Jhevel and the GM Daniel Riley. I had a couple of... More 

I have stayed at Holiday Inn Express Croydon a lot of times and I like the hotel because it is centrally located close to George Street and a few minutes walk to Church Street Tramlink stop. I always get a good welcome to the hotel and welcomed as a IHG Platinum AMB member. On my most recent visit I requested... More