I and a friend stayed at this hotel as it's not far from Gatwick airport and the centre of London is easy reachable with the train. Moreover, the price of the room is quite low and the breakfast is included. Even though Croydon is not very attractive there are shops, restaurants and pubs.
This hotel is very clean and the rooms were big enough for a family of 4. The hotel is situated at the center and there is Q parking nearby about 5 minutes walk away. Also you can ask the reception for the parking voucher for a parking fee discount.
We booked in oyo hotel and got sent to Holiday Inn Express, on arrival we got told our booking had been divided in 2 reservations, so we asked if we could stay in the same room, instead of changing room half way through our stay, we were told there was no problem, we could stay in that same room the whole week we were there, only to find that there was a mistake in their system and no one explained to us we had to move room cause they wanted to clean the carpet, well, they took all our items without permision out of the room, they opened our bags and left us without a room on our last night after we had paid the whole week, also there was one night that the smoke alarm went of at 4 in the morning and due to a fail in the system it was going on and off for an hour and a half, which was a nightmare and it was disgraceful to find they had opened our bags, they also kept our bathroom items, very disapointed with this hotel, I would not recomend it to no one, as I find it very untrustworthy for hotel staff to invite themselves to opening someones personal belongings, i had my 2000€ laptop in my luggage, now cause of the experience with this hotel I will never travel with my laptop again, I dont trust hoteles after this horrible experience, i do not recomend this hotel at all after the experience of their mistakes, my things touched and on the street on our last night there cause of mistakes they made, disgraceful....…
I stayed here with my girlfriend who had visited from Spain from the 12th to the 19th of February. We had the worse time of our lives ever in a hotel! The worse thing was our bags were taken by staff from our room in our second to last night. All our things were stuffed back in our bag and had to pick them up from the reception after we returned to find our room open and being cleaned. We were also woken up on valentines night at 4am by a fire alarm they couldn’t switch off for about 5 hours. A total disgrace by this terrible hotel. Don’t go here!
Firstly don’t go by the reviews the staff are all nice and friendly they are more than happy to help with anything breakfast is great room is clean and fresh was a smell off glue due to the hotel getting new carpets put down but it wasn’t that bad I stay in alote off hotels all over the country with my job any this hotel is defiantly not bad quality Croydon is not the nicest off places with gangs hanging about street corners welcome to the modern world would use the hotel again cheap and cheerful
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