London Croydon Aerodrome Hotel, Signature Collection by Best Western
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680 Purley Way, Croydon CR9 4LT England
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Room & Suite (123)
Dining (36)
About
#8 of 23 in Croydon
Location
3.9
Cleanliness
4.0
Service
3.8
Value
3.7
Originally built in 1928 to serve the airport, the London Croydon Aerodrome has a well loved heritage in Surrey. Alongside 109 bedrooms, the stunning lobby, stylish lounge bar and the Restaurant offer plenty of places to relax and unwind. For those organizing meetings and events, the London Croydon Aerodrome offers a range of delightful rooms including the stylish Amy Johnson Suite. The function rooms are well equipped and can cater for up to 170 delegates. Relax in your bedroom or indulge in a glass of fine wine and something satisfyingly tasty served in the informal surroundings of the restaurant. Whatever your taste, we're sure to offer something for everyone.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Baggage storage
Non-smoking hotel
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
24-hour front desk
Dry cleaning
Laundry service
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Room features
Desk
Room service
Iron
Flatscreen TV
Bath / shower
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English, French, Russian, Spanish and 7 more
Location
Full view
49Car recommended
Grade: 49 out of 100
35Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
Contact
680 Purley Way, Croydon CR9 4LT England
Getting there
Rental CarsSee all Croydon rental cars
1076Reviews12Q+A100Room tips
Reviews
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I am staying here for work, soon as I arrived I had such a warm welcome from reception! It was like nothing was too much hassle for them! I definitely give praise to Sonya who was dealing with me! The food and drink is competitive and good choice! Will definitely be coming back!!
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Siu Mok, General Manager at London Croydon Aerodrome Hotel, Signature Collection by Best Western
Responded 1 week ago
Dear E3608WRjong, Thank you for taking the time to review our hotel following your recent stay with us. I am delighted to read that we met all of your expectations during your stay with us and that you found the staff friendly and helpful. It is always a pleasure to read such lovely comments about the staff. This is something we are very proud of at the hotel. We do appreciate your comments they are very important to us to help us improve the service we offer to our guests. We do hope that you will come back and stay with us again when you are next in the area. Kind regards, Siu Mok
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The hotel is situated on a main road which is very busy and there was a lot of road noise in the room. We were also kept awake by noisy guests in the corridors making calls on speaker phone, banging doors etc. We ate in the restaurant which was ok quality but a lot of money for what we got. Staff on reception were great. Rooms were a bit tired. That doesn’t really bother me as much as the good night’s sleep. Our room (47) had a lot of flies in the bathroom throughout our stay. Wouldn’t stay again, should have checked reviews on here before I booked.
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Date of stay: May 2022Trip type: Traveled
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Response from Siu Mok, General Manager at London Croydon Aerodrome Hotel, Signature Collection by Best Western
Responded 1 week ago
Dear RyanB, Thank you so much for taking the time to write a review on your recent stay with us. I am so sorry to hear about the shortfalls in your experience. Please rest assured your comments has been communicated back to our management company, so that appropriate measures to address this problem can be look into as part of the hotel refurbishment programme. Once again thank you for your feedback. Kind regards, Siu Mok
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Amazing place to stay . Sophia was the receptionist very welcoming definitely The best receptionist I have come across. The room was clean and they even upgraded our room . Highly recommend!! Jake ……………………………………………………..
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Date of stay: May 2022Trip type: Traveled
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Response from Siu Mok, General Manager at London Croydon Aerodrome Hotel, Signature Collection by Best Western
Responded 2 weeks ago
Dear W1619Plbradr, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Siu Mok
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In 40 years of travel and roughly 6,000 nights of stay, this hotel wins the prestigious honour as the single worst night I’ve spent in an accommodation. The beds were what I imagine a homeless shelter discrards when they’re no longer usable. The pillows were more like sheets of cardboard. The desk staff were disinterested in my concerns whatsoever. I am forced to reconsider my rewards priorities after 25 years and we’ll over 1,000,000 points earned.
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Review collected in partnership with Best Western
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Siu Mok, General Manager at London Croydon Aerodrome Hotel, Signature Collection by Best Western
Responded 3 weeks ago
Dear Robbie554, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me at siu.mok@croydonaerodromehotel.co.uk. Yours sincerely, Siu Mok
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Located on a very busy road, so it's good for accessing via car but make sure you get a room away from the front of the hotel as traffic is all night. Reception is modern and the staff were very friendly throughout. Breakfast was good, buffet style and plenty of choice. Rooms were ok, bit dated but it did the job for 2 nights. Water pressure is very good so the shower was brilliant. Parking spaces are tight, but plenty of them so any size car can find somewhere to park. Parking is paid for via reception. WiFi was easy to access and quite quick. Overall a good hotel to stay on business and I would stay again next time I am in the area.
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Date of stay: April 2022Trip type: Traveled
Room Tip: Ask for a room in the middle or back of the hotel, at the front can be noisy
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Helpful
Response from Siu Mok, General Manager at London Croydon Aerodrome Hotel, Signature Collection by Best Western
Responded 3 weeks ago
Dear 196guyp, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Siu Mok
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Good location, comfy beds and staff are very lovely especially the receptionist Sophia, she goes out of her way to make sure your stay is enjoyable. I will definitely be returning soon and totally recommend it.
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Date of stay: April 2022Trip type: Traveled
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Response from Siu Mok, General Manager at London Croydon Aerodrome Hotel, Signature Collection by Best Western
Responded 3 weeks ago
Dear ErinfT661QN, Thank you for such a fabulous review. We were absolutely delighted to learn how much you enjoyed your stay and in particular we are most grateful for your kind words. We strive to deliver perfection to our guests and it is wonderful to see our efforts have not gone unnoticed. Kind regards, Siu Mok
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Amazing place to stay . Sophia was the receptionist on the day accompanied by Elida. Lovely ladies and very welcoming . Also provided free water bottle . The room was clean and they even upgraded our room . Highly recommend!!
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Date of stay: April 2022
Value
Cleanliness
Service
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Response from Siu Mok, General Manager at London Croydon Aerodrome Hotel, Signature Collection by Best Western
Responded 4 weeks ago
Dear 26angelines, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Siu Mok
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Absolutely recommend staying here. Lovely hotel, whether it’s business or pleasure the aerodrome hotel has it all. The staff are all very welcoming and helpful and the receptionist staff (Sophia and Elida were very kind, helpful, and welcoming and very warm smiles) Can’t recommend enough. D Guyatt aka teddy bear 95
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Siu Mok, General Manager at London Croydon Aerodrome Hotel, Signature Collection by Best Western
Responded 4 weeks ago
Dear 488reecen, Thank you for such a fabulous review. We were absolutely delighted to learn how much you enjoyed your stay and in particular we are most grateful for your kind words. We strive to deliver perfection to our guests and it is wonderful to see our efforts have not gone unnoticed. Kind regards, Siu Mok
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Maybe I misunderstood what Signature Collection means, but it sounds like a step up from a normal Best Western right? How wrong could I be? This hotel also claims to be 4 star and there is indeed an AA plaque on the outside signifying this. I can only assume that the AA came round in 1980 and haven't been back since. The facade and front entrance are lovely. The bar area and reception are nice and the restaurant area, but then when you actually go up to the room..... The corridor has a musty smell, there is wallpaper coming off the wall. The room doesn't look to have been painted in a very long time. Paint is peeling off the radiator and walls and skirting. There is Polyfilla that hasn't been sanded or finished or painted over. The bathroom smells of mould possibly because I don't think the extractor fan is working. The bath taps are tarnished and the shower is from the 80s. All in all, very disappointing when you expect a certain standard from Best Western. I would maybe give this hotel 2 stars if I was being generous. It is nowhere near 4 in its widelst dreams.…
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Review collected in partnership with Best Western
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Siu Mok, General Manager at London Croydon Aerodrome Hotel, Signature Collection by Best Western
Responded 4 weeks ago
Dear 466azip, Thank you for taking the time to tell us about your experience from your recent stay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We always strive to provide a great service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future, and if I can be of assistance to you, please contact me directly at siu.mok@croydonaerodromehotel.co.uk. Kind regards, Siu Mok
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Stayed for 4 nights over Easter half term term my wife, daughters and two dogs The main thing that shines in this hotel are the staff, all of them were lovely, helpful and cheerful, even when things did get a bit busy at breakfast times. Don't know all your names but I will mention those I do know, Sophia, Rose, Melhal...thank you all. Breakfast was amazing, ate out in evenings so can't comment on dinner. Pool table area which my daughters make use off Easy check in ... Check out. Housekeeping staff great, nothing too much trouble, room was cleaned (although a bit outdated but functional) Dogs welcomed, Plenty of car parking. Really enjoyed our stay
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Siu Mok, General Manager at London Croydon Aerodrome Hotel, Signature Collection by Best Western
Responded 4 weeks ago
Dear Meander792635, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Siu Mok
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PRICE RANGE
$74 - $99 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aerodrome classic hotel croydon, classic hotel croydon, croydon classic hotel
FORMERLY KNOWN AS
Hallmark Hotel London Croydon Aerodrome
LOCATION
United KingdomEnglandGreater LondonCroydon
NUMBER OF ROOMS
109
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Claim Your Listing Frequently Asked Questions about London Croydon Aerodrome Hotel, Signature Collection by Best Western
Which popular attractions are close to London Croydon Aerodrome Hotel, Signature Collection by Best Western?
Nearby attractions include Croydon Airport Visitor Centre (0.07 miles), Kidspace Croydon (0.10 miles), and Oxygen Freejumping (0.1 miles).
What are some of the property amenities at London Croydon Aerodrome Hotel, Signature Collection by Best Western?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at London Croydon Aerodrome Hotel, Signature Collection by Best Western?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at London Croydon Aerodrome Hotel, Signature Collection by Best Western?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to London Croydon Aerodrome Hotel, Signature Collection by Best Western?
Conveniently located restaurants include Imperial Lounge and Restaurant, Hallmark Hotel, and Mellows Pavilion Cafe.
Are any cleaning services offered at London Croydon Aerodrome Hotel, Signature Collection by Best Western?
Yes, dry cleaning and laundry service are offered to guests.
Does London Croydon Aerodrome Hotel, Signature Collection by Best Western offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at London Croydon Aerodrome Hotel, Signature Collection by Best Western?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Portuguese.
Are there any historical sites close to London Croydon Aerodrome Hotel, Signature Collection by Best Western?
Many travelers enjoy visiting Shirley Windmill (2.8 miles), 2 Willow Road (1.4 miles), and RAF Kenley (2.3 miles).
Is London Croydon Aerodrome Hotel, Signature Collection by Best Western accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.