London Croydon Aerodrome Hotel, Signature Collection by Best Western
680 Purley Way, Croydon CR9 4LT England
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About
#7 of 22 hotels in Croydon
Location
3.9
Cleanliness
4.0
Service
3.8
Value
3.6
Originally built in 1928 to serve the airport, the London Croydon Aerodrome has a well loved heritage in Surrey. Alongside 109 bedrooms, the stunning lobby, stylish lounge bar and the Restaurant offer plenty of places to relax and unwind. For those organizing meetings and events, the London Croydon Aerodrome offers a range of delightful rooms including the stylish Amy Johnson Suite. The function rooms are well equipped and can cater for up to 170 delegates. Relax in your bedroom or indulge in a glass of fine wine and something satisfyingly tasty served in the informal surroundings of the restaurant. Whatever your taste, we're sure to offer something for everyone.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Baggage storage
Non-smoking hotel
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
24-hour front desk
Dry cleaning
Laundry service
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Room features
Desk
Room service
Iron
Flatscreen TV
Bath / shower
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, French, Russian, Spanish and 7 more
Location
54Somewhat walkable
Grade: 54 out of 100
25Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
Contact
680 Purley Way, Croydon CR9 4LT England
Getting there
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1093Reviews12Q+A100Room tips
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Booked this hotel to stay one night before Robbie Williams concert with a friend. Was very impressed by the whole experience. Staff very friendly and helpful both on booking in and breakfast. The room was clean and warm.Fresh linen and towels. Breakfast was v good with plenty of choice and amounts. Would definitely stay again
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Date of stay: October 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Room was very small, cold and very dated. The room was 2nd floor and near the main door which meant you could hear the creaking from the springs in the door everytime it was used. The TV is at least 7 years old and placed horribly, the curtains hid the left quarter of the screen. The radiator in the room didn't seem to work and the bathroom was even colder. I went to reception to ask about upgrading and the lady there was very kind and helpful bit when the manager got involved it was a different story. She was very rude and insulting and a complete opposite to the first lady I spoke to. I would not recommend this "hotel" to anyone and I will definitely not be staying there again.
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I stayed over the weekend at this hotel, stuff at reception and bar were really helpful, nothing to say about them but a very different situation with the housekeeping people (they are the ones that have been blamed over the phone), which really concerns me as they are the ones that go inside your bedroom to clean it (if you ask for it) when you are not there, with all your personal posecions - I left early morning on Sunday and I left behind my shampoo and hair mask (expensive) I phoned up straight away to find out that housekeeping didn't find anything?! the shampoo fairy came and took it!! I'm fuming, Never to go back to this hotel again.
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Date of stay: September 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The reception and bar staff were great and couldn't have been better. They were the only thing pleasant about the experience. The room was horrible, air con not working during the Sept heatwave and the desk fan supplied just circulated the hot air. Couldn't have the window open, as the room was next to the rubbish bins. Ate in the restaurant the first night. Food wasn't particularly nice so walked to Pizza Hut across the road the 2nd night. The building facade makes it look like a classy 4 star hotel. It's all a facade though, as I wouldn't rate the actual facilities more than 2 stars at best (and only because the staff were good.) I definitely won't be staying again and I definitely wouldn't recommend this hotel.
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Date of stay: September 2022Trip type: Traveled as a couple
Room Tip: Parking on site is £8 per day.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The window in our room was broken (this was not explained to us prior to entering) we opened the handle and before we even attempted to open the window it fell from the brackets, thankfully my partner was able to secure the window back in place. There were numerous marks along the wall and multiple holes in the carpet which is such a shame as we have stayed at the hotel in the past and it’s never been this bad. The towels were not changed once over our three night stay despite mentioning it to the reception staff. This was also the case with the cups in the room, again we mentioned it to the reception staff but nothing was done about it. I’ve never stayed in a hotel that doesn’t replenish the towels at a minimum.
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Review collected in partnership with Best Western
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Siu Mok, General Manager at London Croydon Aerodrome Hotel, Signature Collection by Best Western
Responded Aug 12, 2022
Dear Zoemakin1990, Thank you for taking the time to review our hotel following your recent stay with us. Please accept my sincere apology that we did not meet your expectations during your stay. We do appreciate your comments as this helps us to improve the service we offer to our guests. Please rest assured that I have shared your comments with the Management Team to ensure they take action with their own teams to ensure this does not impact on future guests. We do hope that you will come back again to allow us the opportunity to demonstrate our usual high standards. Kind regards, Siu Mok
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’ve stayed here on many occasions and always thought I enjoyed my stay, yes it could do better but the staff are normally very friendly and helpful On this occasion however, I stayed a Saturday night the room was booked through Hotel.com in I booked in advance and the last time I booked it was £62 this time same standard double £152 ! Now the room they put me in had no AC Had no wardrobe the corridors were as hot as hell, the room was a small cell it smelt musky and had a crack in the bathroom wash basin. The shoddy way I was dealt with was like it or lump it, this is what you booked !!! I will take this further on principle as I was just thrown in a cupboard I feel this was a staff quarters rehashed as they were so apparently fully booked !! Yet every time I’ve booked a standard double I’ve never been put into this hell please check there pictures as you will never see the cell room I’m describing . I have stayed I. Over 80 countries around the world in some of the most glamorous hotels . This was by far the worst experience of my entire working life please please avoid this happening to you. The lady in charge on the desk was rude. A complete let down .…
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Siu Mok, General Manager at London Croydon Aerodrome Hotel, Signature Collection by Best Western
Responded Aug 12, 2022
Dear Clan, Thank you for taking the time to share your feedback. I would like to start by apologizing to you for the issues you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at or siu.mok@croydonaerodromehotel.co.uk Kind regards, Siu Mok
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On arrival there was a new girl on Reception (black girl) and she told me that the room I had reserved was room only and I knew I had booked a b&b rate. Although she was very pleasant she said she was new and needed to check with a more experienced receptionist. A white lady came into the reception area and was telling me that the new girl didn't know how to check was was included in the room rate and started showing her - how to check for this while I was there. This white lady (had a foreign accent) was quite abrupt to me and I thought to myself, maybe if you trained the new girl better, she would be able to check these details. The new girl was apologizing, I said to her its not your fault, you need to get trained better in your role. She was a beautiful young girl and very friendly and tried to help as much as she could. The kettle in my room was not working but was replaced quite quickly. I went to get some milk from the trolley and the Housekeeper (Spanish) screamed at me - your are not allowed to touch the trollies and if you need anything, please contact Reception, I said shall I leave it back then and she said - No its OK!. Had to advice Reception if one, needed their room cleaned. Breakfast was nice except the mushrooms they were too hard and difficult to eat. Staff tend to move trollies and talk to each other when guests are around and they use the guest lift as a service lift. They got in the way at times when I was trying to get out of the hotel, they apologized for getting in my way. Majority of staff were friendly, rooms need updating. On my last day, I was getting some tea at breakfast time in the dining area and when I returned a staff member (Small Indian lady) was clearing away my food and I had only went to get a cup of tea and had not finished my breakfast, I told her I was still having my breakfast. I was annoyed as my room card was still on the table but she never noticed this and was clearing it away. They spray and clean empty tables very close to you as you eat your breakfast which is frustrating as the smell of the cleaning liquid is quite strong, It was my first time staying at this hotel, however in the past I have had coffee/tea there but never stayed before. I would rate is as a 3 star Hotel and not a 4 star Hotel.…
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Date of stay: July 2022Trip type: Traveled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Siu Mok, General Manager at London Croydon Aerodrome Hotel, Signature Collection by Best Western
Responded Aug 12, 2022
Dear Fifthy2015, Thank you for taking the time to tell us about your experience at Croydon Aerodrome Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We do hope that you will give us the opportunity to serve you better again in the future. Kind regards, Siu Mok
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
First visit and we were warmly greeted by Rosie on reception. We were celebrating birthdays so opted for a Prosecco afternoon tea. It was lovely and a nice way to start our 2 day break. Our room was spacious with a bath and shower. A special mention to Sophie who sorted out our air conditioning. The room had plenty of towels, tea coffee, large tv and comfortable twin beds. Aliso a huge thanks to Rosie who went the extra mile about our travel from the hotel to Wimbledon. She was so so helpful and friendly. The restaurant and food was very nice. I had the steak and it was cooked to perfection. I was also really impressed with the breakfast. Everything was buffet style, but there was a great choice. All in all this is a great choice of hotel with a bus stop within a short walking distance. The 119 takes approx 20 / 25 minutes to East Croydon. I will demurely return without hesitation. Well done!…
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Siu Mok, General Manager at London Croydon Aerodrome Hotel, Signature Collection by Best Western
Responded Jul 3, 2022
Dear Parky1, Thank you for such a fabulous review. We were absolutely delighted to learn how much you enjoyed your stay and in particular we are most grateful for your kind words. We strive to deliver perfection to our guests and it is wonderful to see our efforts have not gone unnoticed. Kind regards, Siu Mok
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed as we was at a Birthday Party the night before. Check in was slightly slow as the cleaning team hadn't readied all of the rooms in time. This was fine as we sat in the bar area anyway. We was offered our parking for free instead, others were offered a complimentary drink or reduced breakfast. For the parties, there seemed to be a lack of bar staff considering there was 2 parties going on at the same time. The bar staff themselves were efficient but it led to queues during the night at different times. The room was perfect, no issues except a struggle to get cold water from the tap. Free water in the fridge was a nice touch. Breakfast is excellent quality, but again the issue was a lack of staff. One member of staff managing seating, taking queries, managing the bar and also plating up room service breakfasts doesn't seem enough, especially when there are a lot of guests there at the same time. it caused the food to run out at times. The staff themselves were excellent and all were happy and courteous despite seemingly being rushed off their feet.…
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Date of stay: June 2022
Rooms
Location
Service
Room Tip: Room 110 was lovely. 6th floor, nice view and large executive room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Siu Mok, General Manager at London Croydon Aerodrome Hotel, Signature Collection by Best Western
Responded Jun 19, 2022
Dear PaulD, Thank you for taking the time to tell us about your experience at Croydon Aerodrome Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards, Siu Mok
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Breakfast was amazing. All fresh with a great selection. Room was lovely, decent shower. Plenty of wardrobe space, iron and Hairdryer decent. Hotel was clean, tidy and nicely decorated. Staff were all very friendly and helpful. Parking was easy, fiver for the night. I would well recommend and we shall definitely be staying there again
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Review collected in partnership with Best Western
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Siu Mok, General Manager at London Croydon Aerodrome Hotel, Signature Collection by Best Western
Responded Jun 15, 2022
Dear DanB, Thank you for such a fabulous review. We were absolutely delighted to learn how much you enjoyed your stay and in particular we are most grateful for your kind words. We strive to deliver perfection to our guests and it is wonderful to see our efforts have not gone unnoticed. Kind regards, Siu Mok
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$60 - $101 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aerodrome classic hotel croydon, classic hotel croydon, croydon classic hotel
FORMERLY KNOWN AS
Hallmark Hotel London Croydon Aerodrome
LOCATION
United KingdomEnglandGreater LondonCroydon
NUMBER OF ROOMS
109
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Claim Your ListingLONDON CROYDON AERODROME HOTEL, SIGNATURE COLLECTION BY BEST WESTERN $44 ($̶8̶2̶) - Prices & Reviews - England
Frequently Asked Questions about London Croydon Aerodrome Hotel, Signature Collection by Best Western
Which popular attractions are close to London Croydon Aerodrome Hotel, Signature Collection by Best Western?
Nearby attractions include Croydon Airport Visitor Centre (0.07 miles), Kidspace Croydon (0.10 miles), and Oxygen Freejumping (0.1 miles).
What are some of the property amenities at London Croydon Aerodrome Hotel, Signature Collection by Best Western?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at London Croydon Aerodrome Hotel, Signature Collection by Best Western?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at London Croydon Aerodrome Hotel, Signature Collection by Best Western?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to London Croydon Aerodrome Hotel, Signature Collection by Best Western?
Conveniently located restaurants include Imperial Lounge and Restaurant, Hallmark Hotel, and Mellows Pavilion Cafe.
Are any cleaning services offered at London Croydon Aerodrome Hotel, Signature Collection by Best Western?
Yes, dry cleaning and laundry service are offered to guests.
Does London Croydon Aerodrome Hotel, Signature Collection by Best Western offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at London Croydon Aerodrome Hotel, Signature Collection by Best Western?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Portuguese.
Are there any historical sites close to London Croydon Aerodrome Hotel, Signature Collection by Best Western?
Many travelers enjoy visiting Shirley Windmill (2.8 miles), 2 Willow Road (1.4 miles), and RAF Kenley (2.3 miles).
Is London Croydon Aerodrome Hotel, Signature Collection by Best Western accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.