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London Croydon Aerodrome Hotel, Signature Collection by Best Western

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680 Purley Way, Croydon CR9 4LT England
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Traveler (251)
Dining (19)
Room & Suite (11)

About

#6 of 23 hotels in Croydon
Location
Cleanliness
Service
Value
Originally built in 1928 to serve the airport, the London Croydon Aerodrome has a well loved heritage in Surrey. Alongside 109 bedrooms, the stunning lobby, stylish lounge bar and the Restaurant offer plenty of places to relax and unwind. For those organizing meetings and events, the London Croydon Aerodrome offers a range of delightful rooms including the stylish Amy Johnson Suite. The function rooms are well equipped and can cater for up to 170 delegates. Relax in your bedroom or indulge in a glass of fine wine and something satisfyingly tasty served in the informal surroundings of the restaurant. Whatever your taste, we're sure to offer something for everyone.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Baggage storage
Non-smoking hotel
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
24-hour front desk
Dry cleaning
Laundry service
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Room features
Desk
Room service
Iron
Flatscreen TV
Bath / shower
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English, French, Russian, Spanish and 7 more
1,012Reviews12Q+A100Room tips
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A. Razak wrote a review Yesterday
1 contribution
I stayed here a while ago, I must say the receptionists Sophia and Javin were so welcoming. They were super helpful and understanding with all my needs. Also Alim the waiter was excellent, he was so patient and accomodating . Lastly the waitress Alexandra is probably the most bubbly and kind waitress I've ever come across, she always had a massive smile on her face and was always open to helping you. They made it a pleasure to stay.
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Date of stay: December 2019Trip type: Traveled on business
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Tom wrote a review Mar 2020
1 contribution
A lot of the staff in the restaurant are rude and blunt, however reception were always quite good and friendly. Food was also poor, always took ages and often was incorrect or taken to the wrong table. The rooms are okay but I definitely wouldn't recommend this hotel due to the poor customer service in the bar/restaurant and the general rudeness of staff.
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Date of stay: March 2020Trip type: Traveled on business
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Response from Vincent Fernandes, Guest Services / Front Office at London Croydon Aerodrome Hotel, Signature Collection by Best Western
Responded Apr 1, 2020
Dear Tomandy123, Thank you for your feedback. I am disappointed to hear your feedback.Please accept my sincere apologies for the inconvenience caused. Rest be assured, I will investigate this and ensure corrective measures are in place for staff training. Please contact me directly should you have a reason to stay again. Kind Regards, Vincent Fernandes
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Cas1609 wrote a review Mar 2020
1 contribution
I arrived for my stay on the 12th March just before 4pm to be greeted at reception by the RUDEST receptionist I’ve ever met, I believe her name was Sofia, she couldn’t have been any more unapproachable, everything was an inconvenience to her she huffed and puffed and when I asked a question while she was waffling on about something of no relevance to me she asked me to “stop and let her finish! Apparently I was talking over her! ( which I wasn’t I could hardly get a word in! I couldn’t believe the welcome I was receiving, the room wasn’t bad to be fair clean and tidy and fairly modern, maybe a little on the small side for a double, but value for money, if you can’t sleep with too much noise I would request a room at the back as I was on the front main road and endured lots of motorbikes until the early hours, apart from that and the rude receptionist. Not a bad hotel
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Date of stay: March 2020Trip type: Traveled on business
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Response from Vincent Fernandes, Guest Services / Front Office at London Croydon Aerodrome Hotel, Signature Collection by Best Western
Responded Apr 1, 2020
Dear Miss G, Thank you for your feedback. I am disappointed to hear your feedback of your most recent stay with us at Hallmark. Please accept my sincere apologies for the inconvenience caused. Rest be assured, I will investigate this and ensure corrective measures are in place for staff training. Please contact me directly should you have a reason to stay again. Kind Regards, Vincent Fernandes
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James Price wrote a review Mar 2020
1 contribution
SHOCKING, VERY DISAPPOINTED. TV didn’t work, reception did nothing to sort the problem out as couldn’t get hold of them/ nobody was manning the desk and the room opposite ours was being used a brothel so it had customers in and out of it all night with doors slamming. Hardly slept because of this. Have emailed the hotel and booking.com twice to inform them/ see what they could do and no response for a week. Waste of money
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Date of stay: March 2020Trip type: Traveled as a couple
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Response from Vincent Fernandes, Guest Services / Front Office at London Croydon Aerodrome Hotel, Signature Collection by Best Western
Responded Apr 1, 2020
Dear Guest, Thank you very much for taking the time to share your experience on your most recent stay with us at Hallmark Croydon. Please accept my sincere apologies for the inconvenience caused. On behalf of our entire team, i would like to apologize for not exceeding you expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience in the future. Please contact me directly if you have a reason to stay again in future. Kind Regards, Vincent Fernandes
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Gdav wrote a review Mar 2020
1 contribution
Ellie was amazing a credit to her company made me feel welcome from the start, not only beautiful but brilliant at her job if only I could afford to fly to the moon to get enough stars for her 👌👌👌👌
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Date of stay: March 2020Trip type: Traveled on business
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Response from Vincent Fernandes, Guest Services / Front Office at London Croydon Aerodrome Hotel, Signature Collection by Best Western
Responded Apr 1, 2020
Dear Guest, Thank You for your kind words and sharing your five star review. I will certainly pass on your appreciation to Ellie. We look forward welcoming you soon again. Kind Regards, Vincent Fernandes
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Previous
PRICE RANGE
$55 - $127 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aerodrome classic hotel croydon, classic hotel croydon, croydon classic hotel
FORMERLY KNOWN AS
Hallmark Hotel London Croydon Aerodrome
LOCATION
United KingdomEnglandGreater LondonCroydon
NUMBER OF ROOMS
109
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Frequently Asked Questions about London Croydon Aerodrome Hotel, Signature Collection by Best Western
Which popular attractions are close to London Croydon Aerodrome Hotel, Signature Collection by Best Western?
Nearby attractions include Croydon Airport Visitor Centre (0.07 miles), Kidspace Croydon (0.10 miles), and Oxygen Freejumping (0.1 miles).
What are some of the property amenities at London Croydon Aerodrome Hotel, Signature Collection by Best Western?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at London Croydon Aerodrome Hotel, Signature Collection by Best Western?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at London Croydon Aerodrome Hotel, Signature Collection by Best Western?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to London Croydon Aerodrome Hotel, Signature Collection by Best Western?
Conveniently located restaurants include Imperial Lounge and Restaurant, An Nam Restaurant, and Hallmark Hotel.
Are any cleaning services offered at London Croydon Aerodrome Hotel, Signature Collection by Best Western?
Yes, dry cleaning and laundry service are offered to guests.
Does London Croydon Aerodrome Hotel, Signature Collection by Best Western offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at London Croydon Aerodrome Hotel, Signature Collection by Best Western?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Portuguese.
Are there any historical sites close to London Croydon Aerodrome Hotel, Signature Collection by Best Western?
Many travelers enjoy visiting Shirley Windmill (2.8 miles), 2 Willow Road (1.4 miles), and RAF Kenley (2.3 miles).
Is London Croydon Aerodrome Hotel, Signature Collection by Best Western accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.