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Russ Hill Hotel

Cancelon$38*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
$42*
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Russ Hill Hotel
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2,180 Reviews from our TripAdvisor Community

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Showing 2,154: English reviews
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Bridport, Dorset
Reviewed today NEW

Not the way things should be in 2017, don't bother, find somewhere else. Really poor customer service, so unless you feel happy to be mugged off , i would suggest finding somewhere else, very poor for a hotel in 2017 to be run in this fashion, clearly i would never book this hotel again and i suggest you do likewise.

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Helpful?
Thank Jamesphelps
Gosport, Hants
Reviewed yesterday NEW

We read the majority of recent reviews and were prepared for the worst but willing to take the chance because of the low cost. What a pleasant surprise. Don't be put off by the musty smell on entering the hotel. The service at the desk was quick. The room perfect for our needs and the buffet dinner was surprisingly good,...

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Helpful?
Thank daveandsuef
portsmouth
Reviewed 4 days ago NEWvia mobile

Back again to russ hill thought I would give it another go as we often stayed here but our last visit was not very good as there was loads of refugees staying here, well they have gone and place has had a bit of a revamp and is better than ever and for the price is cheap as chips 1...

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Helpful?
Thank PortsmouthDeano
RussHillManager, Manager at Russ Hill Hotel, responded to this review

Thank you for your comments, it was a pleasure to have you back at the hotel and look forward to welcoming you again in the future.

Reviewed 4 days ago NEW

I have stayed in some of the top hotels and do not remember anything except the bad --but I will remember this hotel .The staff are VERY eager to please,the rooms are okay,the chef/server at the meals (not the best but more than adequate for the price{being a qualified ex - chef myself}) reminded me very much of "Manuel" from...

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Helpful?
Thank Philip B
RussHillManager, Manager at Russ Hill Hotel, responded to this review

Thank you for your comments, we are glad you enjoyed your stay.

Oxfordshire, United Kingdom
Reviewed 1 week ago

Was very disappointed in this hotel. Thankfully myself and my daughter only had the one night here before flying out from Gatwick. It is very old looking and in need of decorating. The bed I had was so uncomfortable, I hardly got any sleep. The 3 course meal I had booked was actually a " help yourself to the buffet...

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Helpful?
Thank carole672017
RussHillManager, Manager at Russ Hill Hotel, responded to this review

Thank you for your comments. We offer a 3 course carvery buffet, that has a selection of salads, soup, and poached salmon for starter, 2 roast meats, a meat, fish and vegi option with vegetables and potatoes and a selections of desserts, fruit salad and cheese for sweet. We are always happy to accommodate requests if possible to suit dietary...

wirral
Reviewed 1 week ago

Our room was small but clean and comfortable, the pre booked evening meal was excellent, and the bar drinks were not over priced. Reception no hassle and friendly, Taxi service to Gatwick worked well, in fact recommend booking Russ Hill.

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Helpful?
Thank bobbymWirral
RussHillManager, Manager at Russ Hill Hotel, responded to this review

Thank you for your comments, we are glad you enjoyed your stay.

Surrey, United Kingdom
Reviewed 1 week ago

Stayed for 2 nights with family members as local location for family wedding . Staff very helpful and friendly. Rooms we had were clean, but 2 of them had skylights so seemed quite dark inside, our room had windows that did not open, but all other amenities were adequate.

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Helpful?
Thank Annelin189
RussHillManager, Manager at Russ Hill Hotel, responded to this review

Thank you for your comments we are glad you enjoyed your stay.

Whitley Bay, England, United Kingdom
Reviewed 1 week ago

Stayed for one night for LGW trip. Met at reception but desk clerk carried on her conversation throughout my booking in with a colleague, almost ignoring me. No assistance upstairs offered with luggage. The whole hotel is tired and in desperate need of an upgrade. My room was tiny and extremely dated, very much like a cell. The shower in...

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Helpful?
Thank AllenGrant
RussHillManager, Manager at Russ Hill Hotel, responded to this review

Thank you for your comments, please accept our apologies for your issues with the staff.

Swansea, United Kingdom
Reviewed 1 week ago via mobile

Ideally placed for Gatwick airport. Excellent price for room and car park, roughly £65 for 1 night stay and car park for 7 days, we added an extra night on our return from Cape Verde, so in total just over £100. Food is extra, and reasonable - £10 for carvery buffet, and £7:50 for buffet breakfast. The rooms are a...

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Helpful?
Thank OSPREY31
RussHillManager, Manager at Russ Hill Hotel, responded to this review

Thank you for your comments.

Bath
Reviewed 2 weeks ago via mobile

Due to a mixup ended up staying here before an early morning flight from Gatwick. The staff are nice including the parking attendant, receptionist and bar staff, drinks are reasonable, the public areas are a bit dated but quite nice. The rooms however! - definitely need some attention - our rooms did have a nice carpet and curtains, beds reasonable...

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Helpful?
2Thank Ladyfirestar
RussHillManager, Manager at Russ Hill Hotel, responded to this review

Thank you for your comments, the room issues will be looked in to and action taken. We are glad you found the staff friendly.

Questions? Get answers from hotel staff and past guests. Ask a question

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free Parking
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Public Wifi
Services
  • Free Parking
  • Airport Transportation
Official Description (provided by the hotel)
The Russ Hill Hotel is based in a 19th century manor house and set in nine acres of countryside within the charming village of Charlwood. This Gatwick hotel offers great value, comfortable accommodation and is conveniently placed just 4 miles from Gatwick Airport making it the perfect stopover either before or after flying. Transfers are by taxi with special rates in place. ... more   less 

Additional Information about Russ Hill Hotel

Address: Russ Hill, Charlwood, Horley RH6 0EL, England
Location: United Kingdom > England > Surrey > Horley > Charlwood
Price Range: $47 - $86 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Russ Hill Hotel 3*
Number of rooms: 190
Reservation Options:
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Also Known As:
Russ Hill Charlwood
Hotel Russ Hill
Russ Hill Hotel Gatwick
Russ Hill Hotel Charlwood, Surrey
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Questions & Answers

Here's what travelers have asked, with answers from Russ Hill Hotel staff and other travelers.
19 questions
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London, United Kingdom

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Questions? Get answers from Russ Hill Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Don go here!”
chrisatstjohns, Apr 20, 2017 | Read review
“Ask for a room with an actual window”
CarolineFortune, Apr 11, 2017 | Read review
“Ask for room with a window!”
wookiemonster6, Apr 2, 2017 | Read review
“No windows but skylight.”
mardek2016, Mar 31, 2017 | Read review
“Our room had no window”
Gall57, Mar 25, 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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