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Russ Hill Hotel

Rectory Lane, Charlwood, Horley RH6 0EL, England
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Russ Hill Hotel
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1,916 Reviews from our TripAdvisor Community

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Showing 1,894: English reviews
shildon county durham
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

we stayed at this hotel with national holidays on the 18/07/2016.we were given a room with no window just a sky light that did not open asked for a fan and told that there was none left.this has to be the worst hotel of this group.the national holiday's group where fantastic top marks for their driver david the hotel company... More 

Helpful?
Thank johnandrew50
Bransgore, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed for one night briefly after wedding held locally. Appearance is a bit sad. A once quite grand building has been chopped around and thoughtlessly divided into many rooms to gain maximum occupancy. This results in some rooms having no window or window looking at wall. Decor in room looked tired and dated but room was clean. Bed ok. Bathroom... More 

Helpful?
Thank MargMang
RussHillManager, Manager at Russ Hill Hotel, responded to this review

Thank you for your comments. The hotel is undergoing external refurbishment at present. Extra towels are in the wardrobe for guest and we are happy to provide extras from reception. We are not housing asylum seekers. I am glad you found the staff nice. More 

Bedfordshire, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Needed somewhere to stay before flight out of gatwick south terminal and this came up cheapest for accommodation and parking for 8days. Was in room outside on house conversion was pleasant enough although very cold for a July stay. All the windows were open when we got it I think to air the smell of damp. Bed was comfy enough.... More 

Helpful?
1 Thank 123pippa83
RussHillManager, Manager at Russ Hill Hotel, responded to this review

Thank you for your comments and we look forward to welcoming you back More 

Spain
Level Contributor
159 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
1 of 5 stars Reviewed 1 week ago

There were only two hotels left in Gatwick last week and this was one of them. As I arrived, I thought, Oh no!! The exterior is awful, paint and plaster hanging off the walls, scaffolding that looks it has been there for years rather than recently placed to fix the disgusting exterior. The lobby area is typical of all old... More 

Helpful?
Thank pieboy
RussHillManager, Manager at Russ Hill Hotel, responded to this review

Thank you for your comments. We are undergoing refurbishment at present to restore the exterior, the scaffolding is recent and has not been there for years. More 

Gateshead, United Kingdom
Level Contributor
112 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I stayed here with national holidays for 4 nights upon arrival their was a scaffold tower outside the place needs some TLC the check in process was quick. However we were giving key for 228 and as you look around for which way it's not mentioned on any sign . Their is long corridors to this hotel however upon arrival... More 

Helpful?
1 Thank thebabydragon
RussHillManager, Manager at Russ Hill Hotel, responded to this review

Thank you for your comments, we are glad your stay was ok. We are undergoing exterior refurbishment at present, hence the scaffolding. I am glad you found the bed clean. More 

Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Take the time to go through the pictures here. The hotel is run down. Staff are very unfriendly (cannot over state that!). We only had one receptionist who was very helpful with a smile on her face - it wasn't long before she got barked at by another member of staff; in front of us! All in all not worth... More 

Helpful?
Thank Tariq M
RussHillManager, Manager at Russ Hill Hotel, responded to this review

Thank you for your comments, the hotel is currently undergoing some refurbishment. the issues with the staff will be looked in to More 

Johnstone, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

That hotel was VERY clean, my utmost congratulations to the team, that does that job!! The rest, kitchen, the rooms, what a disaster, can you imagine a room without a window? only a light near to the ceiling?You seem to make so much money from the parked cars...time to put it back into the building!!!!!!

Helpful?
1 Thank mazarine2016
RussHillManager, Manager at Russ Hill Hotel, responded to this review

Thank you for your comments, we are glad you found the hotel clean. We have a variety of rooms and some are without windows and have skylights. More 

Birmingham, United Kingdom
1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

I have never written on trip advisor before however after the way I was spoken to over the phone by Sam ( duty manager ). I was appalled at the way I spoken too, the lack of respect and general rudeness towards myself and I have never felt so belittled. I have served in the armed forces for 16 years... More 

Helpful?
Thank victoriamaisie
RussHillManager, Manager at Russ Hill Hotel, responded to this review

Please accept our apologies, this is not normal practice and action has been taken. More 

Billingshurst, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

Booked a room last min as a get away! Broom cupboard in size not like pics! Shower leaked all over floor and out the sink! Room was stuffy and hot no windows or fan to circulate air! Bed wasn't comfy lack of pillows! Reception staff moaning he was having a bad day. If we had know they were filming Jeremy... More 

Helpful?
Thank bodley76
Bexhill-on-Sea, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Run down unmaintained building - our bedroom and bathroom were no more than two small damp cupboards without windows. Very claustrophobic!! Furniture old, tatty, dusty and far too big for the room, making it even more difficult to even manoeuvre ourselves around our bed. Fortunately we only stayed for the evening meal and to try to grab a few hours... More 

Helpful?
Thank chrissymaynard
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free Parking
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
Internet
  • Public Wifi
Services
  • Free Parking
  • Airport Transportation
Official Description (provided by the hotel)
The Russ Hill Hotel is based in a 19th century manor house and set in nine acres of countryside within the charming village of Charlwood. This Gatwick hotel offers great value, comfortable accommodation and is conveniently placed just 4 miles from Gatwick Airport making it the perfect stopover either before or after flying. ... more   less 

Additional Information about Russ Hill Hotel

Address: Rectory Lane, Charlwood, Horley RH6 0EL, England
Location: United Kingdom > England > Surrey > Horley > Charlwood
Price Range: $51 - $91 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Russ Hill Hotel 3*
Number of rooms: 190
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Also Known As:
Russ Hill Charlwood
Hotel Russ Hill
Russ Hill Hotel Gatwick
Russ Hill Hotel Charlwood, Surrey
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