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Macdonald Frimley Hall Hotel & Spa

Lime Avenue Off Portsmouth Rd, Camberley GU15 2BG England
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Room & Suite (127)
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About

#4 of 6 hotels in Camberley
Location
4.0
Cleanliness
4.1
Service
3.8
Value
3.6
GreenLeaders Bronze level
A beautiful Victorian Manor House, on the Surrey/Berkshire border, just 15 minutes away from the M3 Motorway, Ascot Racecourse and Farnborough Airfield, boasting landscaped grounds, 98 bedrooms with every modern facility and a Vital Leisure Club with 5 Beauty Treatment Rooms. The ideal venue for all occasions whether it be business,conference or a Wedding, Macdonald Frimley Hall is Surrey's premiere Wedding venue. This Victorian Hotel is the perfect stayover for trips to Legoland, Windsor Castle, Ascot Racecourse and Virginia Water. The award winning 2 AA Rosette Linden Restaurant offers a sumptuous Menu,using the highest quality produce available to our Chef. Macdonald Frimley Hall's Spa facilities include a 17 metre swimming pool, technogym, sauna and steam room plus beauty treatment rooms.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Conference facilities
Banquet room
Parking
Wifi
Indoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Massage
Baggage storage
Non-smoking hotel
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Iron
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Business
Languages Spoken
English, French, Spanish, Romanian and 1 more

Location

44Car recommended
Grade: 44 out of 100
11Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
See what other travelers are saying
  • Bumbleboo
    Germany105 contributions
    Disappointing
    We booked into this impressive hotel to combine my niece's wedding and our 30 wedding anniversary. Perhaps we have been spoiled by Spa Hotels in Germany but if this is what one is to expect as the standard in England, then it is very poor. The most positive aspect was the organisation and wedding function. The food was excellent and the wedding was a day that our niece will remember. However the quality and choice of wine offered was very poor, but this seems to be par for the course in the UK together with the expense. We are spoiled in Germany! The unsatisfactory part of our stay was that this hotel was advertised as a Spa, the swimming pool was so heavily chlorinated that it affected me for days, as if I had a heavy cold, the sauna was very small and that was the extent of the Spa! Our bedroom windows were not clean and there was mould in the fridge. The person who came up to clean it said "oh it's not too bad!" sorry but this is claimed to be a 5-star hotel! The dining arrangements were peculiar separating different guest groups into different rooms but then having to walk to another room for the buffet. There was no elevator for luggage to the first floor and in struggling up the winding staircase with heavy cases resulted in a pulled back muscle! In all it was a very expensive weekend for what we expected.
    Date of stay: August 2019
    Written January 20, 2020
  • lynpcollins
    Seaford, United Kingdom19 contributions
    Lower your expectations if visiting during Covid. This is not 4 star service.
    I realise that everything was affected by Covid but anyone staying at this hotel should lower their expectations. Communication prior to the visit was poor. I submitted my preferred times for breakfast as requested by the hotel reception had not note of this. I rang to request a room with a bath - the receptionist mentioned this on our arrival. We lugged our cases to our room up stairs to find it has a shower ... My husband was then sent to check that the new proposed room did actually have a bath in it! Although the evening meal itself could not be faulted (particularly as I have a lot of food intolerences) there was only one person - Constantine from Romania - serving about ten tables and also serving at the bar across the passageway! Apparently all other staff were on furlough. He did a sterling job by himself. Breakfast the next morning was a different matter. There was one woman in charge and two other ladies serving who didn't seem to know what they were doing or which table had ordered what (there were only about eight tables full maximum). We were served our fruit salad and literally a few minutes later our cooked breakfast appeared. The woman in charge stood at our small round table until we picked up our fruit salad bowls so that she could put the hot food down! There was no suggestion she was going to return the dishes to the kitchen to be brought out again when we were ready for them. I was too shocked to ask for this to happen at the time. I am intolerent to mushrooms and beans. Despite telling the lady in charge this when she took my order and despite the kitchen having a list of my food intolerences, both items were served on my plate. We were refunded the cost of breakfast and cancelled breakfast at the hotel the next morning. The pool at the spa was disappointing and marked off in three lanes so you could only swim up and down. I appreciate this was due to Covid; fair enough. The sauna, steam room and gym were also shut for the same reason. My luxury pedicure was nothing of the sort (a very uncomfortable experience) but my payment was refunded which I appreciated. The hotel did try and make up for a poor experience by refunding some of our costs but overall the stay was disappointing.
    Thank you for your review. I was most concerned to read your comments, as the issues raised are certainly not in keeping with the standards, quality and customer care normally associated with our hotel. Please accept my sincere apologies for the shortfalls experienced on this occasion. We are always looking to improve our guest experience and using feedback is one way of us knowing where to improve. If you would like to speak to me in person then please call me on 01276 413 101. Kind regards Peter Redden Hotel Manager
    Written October 21, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: September 2020
    Written September 24, 2020
  • Bea1994
    Brighton, United Kingdom62 contributions
    Afternoon tea for four
    We visited the Linden restaurant at the hotel for afternoon tea and had a lovely time. I was a bit worried after reading the reviews but our experience was good. They were able to accomodate a vegan in our party easily and without fuss. The restaurant is also easily accessible for a wheelchair user (door located around the side of the hotel). It's true that there is not a selection of teas to choose from but we were happy with coffee and English breakfast tea. The staff were attentive; they refilled the tea pots promptly after I asked each time. The selection of cakes was good and we were so full we were unable to finish everything. When we asked for a doggy bag they gave us some boxes to take the rest home. I brought the afternoon tea experience on groupon and was happy with what I paid and would recommend this to a friend.
    Date of stay: January 2020
    Traveled with family
    Written January 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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leanem72 wrote a review Yesterday
East Grinstead, United Kingdom1 contribution
We had a really nice break and the breakfast was yummy. The pool was a good size, could do with more space for more seating area but then we did go when there was a wedding and hen do, so maybe not always as busy.
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Review collected in partnership with this hotel
Date of stay: September 2023
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cameron930 wrote a review Yesterday
1 contribution
The wedding was great, the room was poor. £200 a night should have standards, it was outdated, looked sad and smelled stale. When addressing this with staff, they didn’t have the time of day for the conversation. Great wedding venue but it’s not worth the stay. Stay at a travellodge down the road.
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Review collected in partnership with this hotel
Date of stay: September 2023
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amidean06 wrote a review Yesterday
1 contribution
Reception desk staff very friendly on arrival and allowed us to check in to our room early which was lovely. Went for afternoon tea (restaurant was completely empty), but were told we were 2 mins early so had to go away and come back this seemed rather pedantic and quite frankly rude. Tea itself was pleasant. Restaurant staff in eve seemed flustered and some argued amongst themselves. A bar man was very rude to a few attendees of a wedding that was happening at the same time, they were trying to buy a soft drink and he refused them service with no reasoning provided. Spa facilities were nice. Half our treatments were cancelled on arrival, we were advised this was due to staff sickness. However when it got to the time of our original treatments, a group if ladies all got called in separately for their individual treatments, which seemed a bit unfair I believe the timings could have been reshuffled to allow ours to have gone ahead, but this option wasn't given. The treatments we did receive were lovely and the lady who gave them was very nice. We were offered a small refund each, which I do not believe covered the cost of the treatments we missed particularly and did nit feel compensated for the inconcvenience and disappointment caused. We tried to relax afterwards by the pool but it was very busy with lots of loud conversation and children playing and splashing around in the pool. We left the spa early for this reason. We had this booked for over a year so it was disappointing to have had our package changed only on arrival with no alternative arrangements suggested as a way to rectify.
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Review collected in partnership with this hotel
Date of stay: September 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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poppyvie wrote a review Oct 1
Sutton, United Kingdom5 contributions2 helpful votes
Our stay was pleasant enough but the hotel is tired in its appearance and neither the food or Spa experience were anything special. The spa area would benefit from having somewhere attractive to relax in The staff however were very lovely, professional, friendly and helpful and must be applauded for that.
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Date of stay: September 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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veryberry2023 wrote a review Sep 2023
1 contribution
Honestly, i was left disappointed with our stay. Our ben linen smelt of urine, dressing gown and towels musky. Food on the floor and a coat hanger in between the sheets of the bed. Staff were lovely but i could feel they were stretched. I booked this place for a friends 40th. I could never get through to anyone when trying to phone to ask questions. Had to email and wait for a call back. No treatements were avaibable on the saturday so had to book on the sunday just before checkout and then once we arrived half our treatments were cancelled, meaning we were left with a 25 min treatment... which felt really rushed . I had to get someone independently to come in on the saturday to do a sound bath to make it more of a spa like experience as hanging in the pool and sauna didnt really qualify as a spa day. The stay was quite frankly expensive and embarassing for me to give as a gift to my friend. The £50 refund for the cancelled treatment didnt even touch the sides. There is alot of work that needs to be done on this hotel before it can start selling as a spa retreat.
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Review collected in partnership with this hotel
Date of stay: September 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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KDh21 wrote a review Sep 2023
London, United Kingdom35 contributions47 helpful votes
Good location, spa was excellent, highly recommend the facial and body massage. Thank you to Bozema at breakfast, the service was brilliant. Accommodation is a bit tired but made up for by the staff at b reception and in the bar area. Ww did a 3 night package before going off to the airport on holiday.
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Siva Santhanam, General Manager at Macdonald Frimley Hall Hotel & Spa
Responded 5 days ago
Dear KDh21 Thank you for your review. We're pleased to hear that you enjoyed our good location and excellent spa services, especially the facial and body massage. We'll also extend your thanks to Bozena for her brilliant service at breakfast. Your comments about the accommodation and the staff's service are appreciated, and we're glad you chose us for your pre-airport stay. We look forward to welcoming you again in the future. Best Wishes Siva Santhanam
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kayekshepherd wrote a review Sep 2023
Sunbury On Thames1 contribution
Fire alarm set off at 5.45am. No apology on check out. Furniture needs TLC Reasonable quality of food. But breakfast dishes not topped up and only a few items in the dishes to choose from. Room ok. Bathroom was clean.
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Review collected in partnership with this hotel
Date of stay: September 2023
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Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Siva Santhanam, General Manager at Macdonald Frimley Hall Hotel & Spa
Responded 5 days ago
Dear kayekshepherd Thank you for your review. We apologize for the inconvenience caused by the early morning fire alarm and the lack of apology on check out. Your feedback about the furniture and breakfast experience is appreciated and will be taken into account for improvements. We're glad to hear that your room and bathroom were satisfactory. We hope to provide you with a more seamless and enjoyable stay in the future. Kind Regards Siva Santhanam
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jo S wrote a review Sep 2023
High Wycombe, United Kingdom7 contributions1 helpful vote
+1
Lovely Hotel, staff are all super helpful and friendly. Stayed on two separate occasions, both on my own for work, felt totally comfortable eating alone in the restaurant. Some of the décor and soft furnishings are a little tired and tread bear in places. If not for that it would have been a 5 star rating, but that is the only negative. Also had full use of the pool and gym which was great.
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Date of stay: September 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Siva Santhanam, General Manager at Macdonald Frimley Hall Hotel & Spa
Responded 1 week ago
Dear X6774YXjos Thank you for your kind words and feedback! We're delighted to hear that you enjoyed your stay with us and that our staff made you feel comfortable. We appreciate your comments about the decor and furnishings, and we'll take that into consideration for future improvements. We look forward to welcoming you back again in the future. Kind Regards Siva Santhanam
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jet33005636978 wrote a review Sep 2023
1 contribution
This was a return visit, having stayed some 18 years ago. Just as good as I remembered, and particularly accommodating at Breakfast with my wife's dietary requirements. we had booked 3 rooms for 5 of us, and they were all close together. Much appreciated.
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Review collected in partnership with this hotel
Date of stay: September 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Siva Santhanam, General Manager at Macdonald Frimley Hall Hotel & Spa
Responded 1 week ago
Dear Jet33005636978 Thank you for returning to our hotel! We're thrilled to hear that your recent stay was just as enjoyable as your previous one. It's great to know that our staff were accommodating to your wife's dietary needs and that we could arrange rooms close together for your group. We look forward to welcoming you back again in the future. Kind Regards Siva Santhanam
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AlasdairGSY wrote a review Sep 2023
18 contributions29 helpful votes
The spirit of Basil Fawlty is alive and kicking….. rooms aren’t very clean. Chewing gum stuck to daughters side light, flickering buzzing bulb in mine, strange bar in a corridor and an extra fee for a latte at a “luxury” hotel. Should I mention the stains on the sofa. Breakfast was a safari supper - had to collect hot food in a different room from the dining area.Quite disappointed and for a Macdonald hotel very surprised! To be fair to the staff they are lovely and I will mention the issues to reception but all in all little to add that’s positive unfortunately.
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Date of stay: September 2023Trip type: Traveled with family
Room Tip: Don’t stay here until they refurb!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Siva Santhanam, General Manager at Macdonald Frimley Hall Hotel & Spa
Responded 1 week ago
Dear AlasdairGSY Thank you for your feedback. We're truly sorry to hear about the issues you encountered during your stay. Rest assured, we take your comments seriously and will address these concerns with our team to ensure a better experience for future guests. We appreciate your kind words about our staff and hope to have the opportunity to welcome you back with improvements in the future. Kind Regards Siva Santhanam
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$106 - $170 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
macdonald frimley hall hotel camberley, macdonald frimley hall hotel and spa, macdonald frimley hall camberley
LOCATION
United KingdomEnglandSurreyCamberley
NUMBER OF ROOMS
98
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MACDONALD FRIMLEY HALL HOTEL & SPA $91 ($̶1̶1̶8̶) - Updated 2023 Prices & Reviews - Camberley, Surrey

Frequently Asked Questions about Macdonald Frimley Hall Hotel & Spa
What are some of the property amenities at Macdonald Frimley Hall Hotel & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Macdonald Frimley Hall Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Macdonald Frimley Hall Hotel & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Macdonald Frimley Hall Hotel & Spa?
Conveniently located restaurants include Saffron, Linden Restaurant, and Tehran Station.
Are there opportunities to exercise at Macdonald Frimley Hall Hotel & Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Macdonald Frimley Hall Hotel & Spa located near the city center?
Yes, it is 0.4 miles away from the center of Camberley.
Are any cleaning services offered at Macdonald Frimley Hall Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Macdonald Frimley Hall Hotel & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Macdonald Frimley Hall Hotel & Spa?
The staff speaks multiple languages, including English, Spanish, French, Thai, and Romanian.
Are there any historical sites close to Macdonald Frimley Hall Hotel & Spa?
Many travelers enjoy visiting FAST Centrifuge (4.7 miles) and Caesar's Camp (3.6 miles).
Does Macdonald Frimley Hall Hotel & Spa have any great views?
Yes, guests often enjoy the park view available here.