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Pennyhill Park Hotel & Spa

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About

#1 of 3 hotels in Bagshot
Location
4.6
Cleanliness
4.7
Service
4.5
Value
4.0
Travelers' Choice
Pennyhill Park is a magnificent country house hotel in Bagshot, Surrey, set amongst 120 acres of gardens and parkland. This five-star luxury hotel offers everything from unmatchable luxury spa breaks and treatments, lunch, dinner or afternoon tea in Hillfield Restaurant and Bar, Latymer for Michelin star fine dining, and is a perfect venue for weddings, conferences and special occasions.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Highchairs available
Electric vehicle charging station
Parking
Wifi
Hot tub
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Plunge pool
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Special diet menus
Game room
Tennis court
Aerobics
Patio
Board games / puzzles
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Languages Spoken
English
Hotel links
Special Rate:Exclusive Deals - ONLY AVAILABLE When you BOOK DIRECT + Free Breakfast
Traveler Insights
This summary was created by AI, based on 109 recent English reviews.
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Pennyhill Park Hotel & Spa, situated in peaceful, beautiful surroundings, is popular among guests looking for a luxury retreat. Many travelers regard the rooms as comfortable, spacious, and immaculate, although some note outdated features. While some guests rave about the hotel's value, others voice concerns about high noise levels and deem it overpriced. The welcoming, luxurious atmosphere with personalized touches and live music is frequently praised. Guests typically commend the excellent service, diverse spa facilities, and the cleanliness of the hotel, but a few have reported slow and inefficient service.
Atmosphere
Luxurious
Rooms
Comfortable
Value
Overpriced
Cleanliness
Immaculate
Service
Attentive
Amenities
World-class
Atmosphere
Luxurious
Reviewers describe the atmosphere as luxurious and welcoming, with personalized touches, live music, beautiful decor, and a peaceful setting.
  • SaraF
    SaraF
    Sep 2023 2 contributions
    ...We stayed in Lingfield - the room being modern and stylish. As it was my Cousin’s birthday we found lovely touches added in the room...
  • Abby
    Abby
    Aug 2023 4 contributions
    ...I informed them that it was my husbands big birthday so they upgraded us to the most beautiful room with champagne and cake in our room upon arrival...
  • Dale M
    Dale M
    Aug 2023 416 contributions
    ...I have PTSD from my service and don't get to travel as much as I used to or would like to but I consider this hotel to be a 'safe space' for me, largly because of the amazing staff and the environment both inside and outside the hotel...
  • Tariq R
    Tariq R
    Jul 2023 1 contribution
    ...Our room was nothing short of outstanding. The attention to detail, the comfort, and the beautiful decor created a cozy and luxurious atmosphere that we absolutely adored... Penny Hill has left such a lasting impression on us that we cannot wait to come back for more memorable experiences...
  • hotlcp
    hotlcp
    Jul 2023 11 contributions
    ...On our arrival, we were warmly welcomed by Chelsea who advised that we had a room upgrade to a junior suite (another nice touch), and who took us to our room and showed us around... The four poster bed was very comfy with high end bedding and pillows...
  • Subuola A
    Subuola A
    Jul 2023 1 contribution
    ...The food was sublime and the ambiance was perfect...
  • Alessia F
    Alessia F
    Apr 2023 1 contribution
    ...Absolutely love this hotel; the food is great, the live music by the bar is always a joy, the grounds are beautiful and the rooms are comfortable and clean - and some of the rooms have recently been renovated which is great...
  • LJBW2014
    LJBW2014
    Apr 2023 1 contribution
    ...Wow, what a suite ... it was huge, spotlessly clean and beautifully decorated!...
  • spottydogburrage
    spottydogburrage
    Apr 2023 1 contribution
    ...The suite was amazing, absolute luxury...
  • Sen Avadzi
    Sen Avadzi
    Mar 2023 1 contribution
    ...The room was super cosy and had everything we hoped for, including a tv in the bathtub !! The spa was the highlight of our trip, offering outstanding facilities, including a relaxing indoor pool in which you can hear music whilst submerged under the water...
  • Parul G
    Parul G
    Mar 2023 1 contribution
    i wish there was a way to capture the memory of my experience at Pennyhill - whilst we were there for a corporate event - it was an amazing experience in the hospitality, the food, environment and most of all the rooms with the most amazing beds and bedding - a good nights cozy sleep i have ever experienced in any hotel stay!...
  • Janice B
    Janice B
    Feb 2023 9 contributions
    ...Comfortable, welcoming with exceptional space and our girls in particular loved the bathroom! The four poster bed was wonderful and comfortable and in essence this luxurious suite had everything we hoped for... The extra touch of a bottle of sparkling wine and a personalised cake was well received...
  • lisa2606
    lisa2606
    Feb 2023 2 contributions
    ...Our room was beautiful overlooking the spa, was very clean, spacious lots of character... There was so many thermal suite rooms to choose from and the indoor pool was fab with underwater music!...
  • LesleyAnn5517
    LesleyAnn5517
    Feb 2023 27 contributions
    ...We were also encouraged to bring our own decorations, which we duly did and we really did have a wonderful afternoon... I would highly recommend this venue it is a very beautiful venue with loads of character...
  • C&JTravels
    C&JTravels
    Jan 2023 45 contributions
    ...The atmosphere in the bar area was also great with a harpist at lunch and a guitarist in the evening...
  • tallpaulKent
    tallpaulKent
    Jan 2023 11 contributions
    ...On arrival we were whisked away to our room, which was gorgeous, perfectly presented and spotlessly clean...
  • CR
    CR
    Nov 2022 1 contribution
    ...Holly went to a lot of trouble to make sure that all of our stay was special from start to finish!...
  • LizMatthews
    LizMatthews
    Sep 2022 33 contributions
    ...We had a lovely warm welcome by the reception team, and then had lunch before being shown to our incredible suite - The Granary (thank you so much!). The Granary is a stunning, stand alone building that has been beautifully decorated and thought out, with wonderful touches to the building’s heritage in the decor... All the fixtures and fittings are of the sort of standard and quality you would expect from an establishment like Pennyhill Park... And little touches like Donut the Deer are whimsical and very special...
  • Janice A
    Janice A
    Sep 2022 6 contributions
    ...The elegant country house atmosphere of the hotel was lovely and so relaxing but what made the stay exceptional was the staff...
  • Montgomeryhamish
    Montgomeryhamish
    Jul 2022 18 contributions
    ...We are lucky enough to have stayed in many beautiful places, but the personal touches here made Pennyhill the best hotel we’ve stayed in...
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Rooms
Comfortable
Travelers praise the rooms for their comfort, spaciousness, cleanliness, and unique features. However, some guests mention outdated features and issues with amenities.
  • Mar R
    Mar R
    Aug 2023 1 contribution
    We had the most amazing overnight stay, our room was just put luxury, nothing was too much for the staff- special mention to Martha who made sure all our needs were catered for at lunch, again making our customer experience amazing...
  • James
    James
    May 2023 5 contributions
    ...A/C in room broken, no cold air, only annoying noises which kept me up all night and cant turn off. Spoke to other guets and none of the rooms have working A/C... Avoid this place its in dire need of a refurb...
  • Amy P
    Amy P
    May 2023 5 contributions
    ...The food is great (especially in the Latymer), the rooms are spacious and well-equipped and the staff cannot do enough to help you, particularly the reception team...
  • Carol L
    Carol L
    May 2023 5 contributions
    ...Within 10 mins of settling us into our room, Jess from Reception had got an answer from my phone, and made arrangements with the cab driver to ferry my handbag to the hotel...
  • 63Fran1986
    63Fran1986
    Apr 2023 98 contributions
    ...We had the opportunity to make use of the sumptuous spa and each bedroom had its own unique qualities...
  • MissR74
    MissR74
    Apr 2023 64 contributions
    Treated myself to 5 nights in Fig Suite which was a wonderful hideaway for my first solo visit to Pennyhill Park. I was offered great advice by Abi as I wanted to ensure I had a quiet room to myself to make the most of my quiet week and her recommendation of Fig Tree suite was spot on... I originally booked for 4 nights only but extended my stay a night as it was so good... The food was good but as a solo guest it would be nice to have a wider option of dishes on the room service menu...
  • MsArri
    MsArri
    Mar 2023 4 contributions
    ...From reservations/front of house staff accommodating room requests with walking distance in mind (mum struggles to walk far) to extending our stay at short notice, collecting our luggage, room service, spa treatment reservations... The spa itself brings a wide variety of different rooms (steam, sauna etc) with some recent welcome additions over the last couple of years... The rooms were lovely, clean and spacious... Lovely molten brown products in the room... The only issue is no lifts and rooms can be quite spread out which causes an issue with my mums mobility but it’s an old hotel so only so much you can do...
  • Sassi P
    Sassi P
    Mar 2023 13 contributions
    ...From going above and beyond at point of booking when needed to change the date due to unforeseen circumstances, from the point of arriving at check in they said Happy birthday, to a beautiful room and added little extras to make it so special...
  • lauralou81
    lauralou81
    Mar 2023 162 contributions
    ...My husband and I booked a Traditional Room for 1 night to celebrate our 18th anniversary... When we arrived (at 2pm) our room wasn't quite ready so we left our luggage and headed to the bar for a celebratory drink and then had a game of pool... By the time we had finished, our room was ready (3.05pm)... We were shown to our room by Rebecca and was delighted that we had been given a room with a four poster bed and a rill top bath as requested by me in an email to reservations previous to our arrival... There are a great number of different experience rooms, such as herbal sauna, ice room, foot spas and the hydro-pool is (in my opinion) the best in area...
  • Sen Avadzi
    Sen Avadzi
    Mar 2023 1 contribution
    ...We stayed in the Tararisk room, which had south-facing windows with a lovely view of the gardens. The room was super cosy and had everything we hoped for, including a tv in the bathtub !!...
  • Janice B
    Janice B
    Feb 2023 9 contributions
    ...We enjoyed a Junior Suite for the four us ( two teenage daughters) which was exceptional... The games room provides lots of fun such as table football and pool as well as an option for use of the cinema room...
  • David T
    David T
    Feb 2023 2 contributions
    ...We are particularly grateful for the complementary room upgrade and sweet treats that we were gifted because we were celebrating a birthday...
  • dave73dave
    dave73dave
    Feb 2023 114 contributions
    My Sister booked 2 rooms for myself, my Wife, our Son & his girlfriend for a spa break as part of my 50th Birthday present at a cost of £2k with our bar and food bills...
  • Gareth W
    Gareth W
    Feb 2023 1 contribution
    ...On arrival we where treated to a glass of bubbles and we where looked after very well by Chelsea on Reception who also brought some cakes to our room to help us celebrate...
  • Shannen B
    Shannen B
    Feb 2023 1 contribution
    ...We arrived and was greeted in a lovely manor and shown to our room which to be quite honest, looked as if it had just been thrown together with left over furniture... Lots of areas did not feel clean, what I can only explain as a cluster of “worms” in the corner of the steam room...
  • lisa2606
    lisa2606
    Feb 2023 2 contributions
    ...Our room was beautiful overlooking the spa, was very clean, spacious lots of character... There was so many thermal suite rooms to choose from and the indoor pool was fab with underwater music!...
  • hunneypie
    hunneypie
    Jan 2023 24 contributions
    ...all staff were fantastic, in particular our waiter who was attentive with out being overbearing and he had great sense of humour our room was Ash,a twin room (with a double bed each!) lovely and spacious, had all we needed and wanted,beds were super comfy, bathroom was well lit... only suggestion would be to have a chair or two in the treatment room for when you would like a sit down if waiting for partner to get ready etc and a mirror on the wall would be useful too...
  • Veriti
    Veriti
    Dec 2022 62 contributions
    ...Our room, a plush junior suite, had a huge bathroom but the bedroom was rather small for the price...
  • Sarah L
    Sarah L
    Nov 2022
    ...The rooms / bathrooms were slightly dated and could do with a refresh but overall there was no major issue... On returning to my room i found that it was unlocked and on the latch, presumably housekeeping had forgotten to secure it on leaving...
  • Rachel C
    Rachel C
    Sep 2022 2 contributions
    ...Our guests have countless times told us how beautiful their rooms were and the spa day to follow was just as wonderful and so many will be returning ...
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Value
Overpriced
Travelers' opinions on the hotel's value are mixed. Some find it worth every penny, while others deem it overpriced given the quality of service and facilities.
  • Kate L
    Kate L
    Aug 2023 1 contribution
    ...Can’t wait to save up and come again!...
  • Jason B
    Jason B
    Jul 2023 22 contributions
    ...I’m not tight but I refuse to pay those prices , £45 for a pork chop is a little over the top !... With a bottle of wine and a couple of beers the bill was around £160... Breakfast was fantastic , plenty of selection and as we had a breakfast included in our room rate we enjoyed it more !... Just ease up a bit on your food and drinks cost please we’re not all millionaires !...
  • AlisonPH59
    AlisonPH59
    Jul 2023 35 contributions
    ...The bubbles - 2 separate varieties included in the price - made this an afternoon of luxury but also great value...
  • Retchel D
    Retchel D
    Jul 2023 1 contribution
    ...I spent my 50th birthday this time and received cake and wine as complimentary gift...
  • James
    James
    May 2023 5 contributions
    ...Avoid this place its in dire need of a refurb. So much better elsehwhere don't waste your money...
  • Lee B
    Lee B
    May 2023 1 contribution
    ...Only 30 mins into London by Taxi...
  • David D
    David D
    Apr 2023 99 contributions
    ...Dinner as Hillfield was fine, but not really special and the room has no soul, and was overpriced... It’s good and we had a nice time, but it’s not as good as it thinks - overpriced and trading on its name... South Lodge is a far better destination...
  • MsArri
    MsArri
    Mar 2023 4 contributions
    We save up to visit pennyhill every year, In my eyes it is worth every penny!... Restaurant staff, Clement you and your team are amazing a real asset to the overall experience... I would highly recommend the wellsystem massage, if you can’t afford an in person massage...
  • Alex S
    Alex S
    Mar 2023 1 contribution
    ...This was a real treat for us and was worth every penny...
  • Rose K
    Rose K
    Mar 2023 24 contributions
    ...I stayed at the pennyhill for my birthday with a friend we organised by my partner for a big birthday!...
  • lauralou81
    lauralou81
    Mar 2023 162 contributions
    ...My husband and I booked a Traditional Room for 1 night to celebrate our 18th anniversary...
  • dave73dave
    dave73dave
    Feb 2023 114 contributions
    My Sister booked 2 rooms for myself, my Wife, our Son & his girlfriend for a spa break as part of my 50th Birthday present at a cost of £2k with our bar and food bills... Based on the fact that we stay in high end hotels on a regular basis, Pennyhill Park was a dissapointmentfor on this basis... However, overall the staff were very nice to the best part as was the hotel and spa, so we still had a nice time all be it leaving with a bitter taste in our mouths...
  • Shannen B
    Shannen B
    Feb 2023 1 contribution
    ...I regret to say unfortunately we will not be returning too penny hill. We understand covid hit hospitality hard however no time or money is being put into the upkeep on this hotel...
  • 710benji
    710benji
    Jan 2023 87 contributions
    ...Understandable maybe to change things given the increase in fuel costs etc but I would have preferred the hotel had warned us of this decision... The young waiter looked extremely puzzled at this reqiest- but we knew there was one because we have been here before and the breakfast menu is on your website... This is not the level of service I would expect , especially given the cost of staying here...
  • Veriti
    Veriti
    Dec 2022 62 contributions
    ...Our room, a plush junior suite, had a huge bathroom but the bedroom was rather small for the price... This, however, was supposed to be a stress free birthday treat, and it was anything but... For the price, we won’t, however, be returning...
  • Sarah Boyce
    Sarah Boyce
    Dec 2022 1 contribution
    ...Thank you, thank you, thank you x...
  • Relax106414
    Relax106414
    Dec 2022
    My husband booked this for a surprise birthday gift for me ...
  • Sarah L
    Sarah L
    Nov 2022
    ...The hotel experience however was lacking and wasn't what I consider to be 5 star...
  • pauldam
    pauldam
    Sep 2022 13 contributions
    ...Although this all comes with a luxury price , for a special occasion it’s certainly good value...
  • JamieRobbins
    JamieRobbins
    Sep 2022 161 contributions
    ...Total 5 star to go with the 5 star cost... The have offered me an upgrade on my next visit, but we won’t be back... Pennyhill has sadly lost its sparkle...
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Cleanliness
Immaculate
Travelers consistently praised the cleanliness of the rooms and spa, often using words like 'spotless', 'immaculate', and 'tidy'.
  • Unkown786
    Unkown786
    Jul 2023 11 contributions
    ...The complete stay is faultless from start to finish... Rooms very clean with great views... The spa was fantastic, very clean which is something I always look out for... The pools well managed and all the spa facilities were the best I have ever come across...
  • Rhianna F
    Rhianna F
    Jul 2023 1 contribution
    ...The spa, room and dinner at the Hillfield were faultless. We particularly liked the small touches left for us in the room...
  • hotlcp
    hotlcp
    Jul 2023 11 contributions
    ...The buildings are gardens are well maintained, immaculate, and we both agreed it is now our favourite hotel...
  • Chris_7890
    Chris_7890
    Jul 2023 5 contributions
    ...The rooms, spa and public spaces were outstanding...
  • LJBW2014
    LJBW2014
    Apr 2023 1 contribution
    ...We were warmly welcomed at reception, and received a complimentary room upgrade to the Lingfield suite. Wow, what a suite ... it was huge, spotlessly clean and beautifully decorated!... We visited the Spa again before we left which was the perfect ending to our stay...
  • Richard Kidner
    Richard Kidner
    Mar 2023 34 contributions
    ...Been coming to this hotel for over 15 years and it wows us every time...
  • MsArri
    MsArri
    Mar 2023 4 contributions
    ...The rooms were lovely, clean and spacious...
  • lisa2606
    lisa2606
    Feb 2023 2 contributions
    ...Everything was perfect from start to finish... Our room was beautiful overlooking the spa, was very clean, spacious lots of character... Never was over busy, was peaceful clean and incredible!... Breakfast was all of a great quality, the buffet was kept stocked fresh and hot!...
  • Stephanie H
    Stephanie H
    Feb 2023 1 contribution
    ...Everywhere and everything was faultlessly clean. The bed was possibly the best bed I’ve slept in too!...
  • Kimberley S
    Kimberley S
    Feb 2023 41 contributions
    ...The facilities on offer in the spa are second to none; spotlessly clean with so much choice and space to relax in... Impeccable service, spotlessly clean and 5 star facilities; what's not to love...
  • Lynsey W
    Lynsey W
    Feb 2023 1 contribution
    ...Spa facilities were amazing always kept clean and tidy...
  • Sam
    Sam
    Feb 2023 1 contribution
    My partner and I visited as a getaway treat, and simply put, it was flawless...
  • Lenni007
    Lenni007
    Feb 2023 9 contributions
    ...The room was tidy clean and the bed very comfy...
  • tallpaulKent
    tallpaulKent
    Jan 2023 11 contributions
    I wanted to say a big thank you to the Pennyhill team for making our stay perfect!... On arrival we were whisked away to our room, which was gorgeous, perfectly presented and spotlessly clean... Constantly gliding around tidying and keeping it 100%...
  • CR
    CR
    Nov 2022 1 contribution
    ...The room was immaculate and the food was perfect!...
  • kms9
    kms9
    Oct 2022 11 contributions
    ...The hotel sent champagne and chocolates to our room, which was lovely, and the room itself was very comfortable, and had a horizontal shower in the bathroom!...
  • Sinfiaa
    Sinfiaa
    Oct 2022 33 contributions
    ...Our bags were taken whilst awaiting our beautiful room and bags taken up for us...
  • James
    James
    Oct 2022 15 contributions
    ...Room was very clean and tidy, bed was so comfortable we wish we could take it home...
  • Janice A
    Janice A
    Sep 2022 6 contributions
    ...Kudos to the staff and management for maintaining their high standards!...
  • CGB
    CGB
    Sep 2022 15 contributions
    ...The entire hotel was very clean and well organised...
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Service
Attentive
Guests generally laud the staff for providing excellent service with warm, friendly, and attentive interactions. However, some guests experienced slow and inefficient service.
  • MsArri
    MsArri
    Mar 2023 4 contributions
    ...From reservations/front of house staff accommodating room requests with walking distance in mind (mum struggles to walk far) to extending our stay at short notice, collecting our luggage, room service, spa treatment reservations... Restaurant staff, Clement you and your team are amazing a real asset to the overall experience... The breakfasts were epic, lots of choice and ensured my intolerances were catered to... Similarly with the Themis restaurant in the spa, the steak was cooked to perfection again the staff remembered my intolerances and were always on hand should we have any questions - a big thank you!... Extensive amount of pools/jacuzzis, it never feels overcrowded even on a Weekend... I had a few treatments the therapists provided a great service... I would highly recommend the wellsystem massage, if you can’t afford an in person massage... All in all a wonderful stay and safe to say I will be back next year!...
  • Elleke C
    Elleke C
    Feb 2023 25 contributions
    ...Yesterday my daughter and I had again a wonderful afternoon tea. Their Manager Shiju and his team never cease to amaze us with their knack of always making us feel very special, attention to detail and nothing ever being too much trouble!... Justina again looked after us beautifully, our tea as usual was amazing with a special mention for Sarah Frankland’s pastries!... There were a couple of staff members we had’nt seen before who also clearly took great pride in their work!... Thank you all for making our afternoon tea so special!...
  • Lynsey W
    Lynsey W
    Feb 2023 1 contribution
    ...The staff throughout the hotel and spa are very polite and friendly where always happy to answer any questions and queries you may have throughout the stay... Spa facilities were amazing always kept clean and tidy... Great to have hairdryers and straighteners in the changing rooms to use after...
  • Janice B
    Janice B
    Feb 2023 9 contributions
    ...The spa is the best we have ever experienced, simply outstanding. We enjoyed a Junior Suite for the four us ( two teenage daughters) which was exceptional... Comfortable, welcoming with exceptional space and our girls in particular loved the bathroom!... The extra touch of a bottle of sparkling wine and a personalised cake was well received... The evening meal in Hillfield was delicious and service was prompt, attentive without being overbearing... A superb stay and cannot recommend the venue, staff and facilities highly enough...
  • Shannen B
    Shannen B
    Feb 2023 1 contribution
    ...We arrived and was greeted in a lovely manor and shown to our room which to be quite honest, looked as if it had just been thrown together with left over furniture... The only saving grace was a full body massage by Niamh which was superb!... Breakfast was also not what it used to be, potatoes were stone cold, bacon was extremely dry and toasters took a ridiculous amount of time to still not even toast... I would have recommended this hotel too anyone that would listen prior to this visit...
  • Sam
    Sam
    Feb 2023 1 contribution
    My partner and I visited as a getaway treat, and simply put, it was flawless... It's clear that any and all associated with the building take a tremendous amount of pride in their work, always looking to insure our stay there felt particularly special... The meal itself was divine, with the most informative and courteous of waiters in Amish and Adam, not least the chef Goncalo, a man who's talent I will never match... Without doubt the loveliest stay I've had anywhere, and with special thanks Jay and Megan who truly couldn't have done more for us...
  • dave73dave
    dave73dave
    Feb 2023 114 contributions
    ...My Sister booked 2 rooms for myself, my Wife, our Son & his girlfriend for a spa break as part of my 50th Birthday present at a cost of £2k with our bar and food bills. Having been the maintenance manager of a 5 star spa hotel of similar standard for a couple of years I am slightly critical, however will keep my review true and unbiased... Overall we found the service in the bar and restaurant leaving a lot to be desired on this occasion, even when I arrived for a pre dinner drink with only one other couple sat in the bar area it took over 15 minutes for one of the 5-6 staff to come and take my drinks order... This was just the tip of the iceberg... Breakfast was absolute chaos, substandard and overall very disapointing for a hotel of this standard... However, overall the staff were very nice to the best part as was the hotel and spa, so we still had a nice time all be it leaving with a bitter taste in our mouths...
  • Rowan J
    Rowan J
    Jan 2023 1 contribution
    ...The service was outstanding, the spar was amazing and the food was lovely... When we arrived we had an upgraded room with individual cakes and a bottle of sparkling wine and a hand written note...
  • 710benji
    710benji
    Jan 2023 87 contributions
    ...We must like the place because we keep returning and probably will again!... Even when the hotel is busy, there was always room for everyone... At the time we booked this trip, the pool was still heated and no one contacted us to inform us of the change Our main gripe was the poor service In Hillfield restaurant... The first evening we waited 45 minutes for our starter to arrive... The restaurant wasn’t busy so no clear reason for this delay... We decided not to order pudding as we didn't want further delays... There are also clearly insufficient staff on at breakfast time... The young waiter looked extremely puzzled at this reqiest- but we knew there was one because we have been here before and the breakfast menu is on your website... The second morning, the menus were out but no one came to take our order... Quite simply, if you are going to have a breakfast menu in addition to your breakfast buffer, please can you make it someone’s job to take the orders!...
  • Veriti
    Veriti
    Dec 2022 62 contributions
    ...The tablet provided did not work for us when we tried to order in-room breakfast for the next morning. We went to reception and told them, and also put in our breakfast order there and then... Unfortunately our breakfast failed to materialise and when we eventually managed to speak to the restaurant over the phone (after being cut off 3 times), it appeared they did not have our order... The manager comped us breakfast and gave us a late check out for noon... The lovely waiter who bought our breakfast later supplied us with a mini bottle of champagne, his own idea, and out of his own pocket, as he felt bad for the service we had had... A big shout out to him (sorry, we didn’t get his name)...
  • ButterfieldDiet
    ButterfieldDiet
    Dec 2022 18 contributions
    Went for a lovely afternoon tea to celebrate my mum's retirement. Beautiful setting, lovely menu of delicious, elegant yet unfussy food with superb service from Maria and the team on the day, and from Jo beforehand helping us to change our booking... We even got a lovely personalised dessert to wish my mum all the best after all her years of hard work at the airport :-) Would highly recommend to anyone looking to mark a special occasion - thank you Pennyhill Park...
  • James
    James
    Nov 2022 69 contributions
    ...On this occasion the service was poor, very slow although we don’t want to be rushed waiting 45 minutes for the scones to arrive and having to ask twice is too slow. We asked 3 times for drinks and they arrived in the end... The waitress came across as very cold and inefficient...
  • Sarah L
    Sarah L
    Nov 2022
    ...I was disappointed by the level of service provided by some of the staff which fell short of expectation... We were unable to request information on treatments directly from reception at the spa or reception at the hotel for restaurant information... Instead we were invited to use the tablets provided in our room for information and bookings, or to go to the hotel website for information / phone numbers to call the reservations team...
  • Dale M
    Dale M
    Nov 2022 416 contributions
    ...As soon as we arrive we are welcomed back like friends returning to visit but I always feel it is genuine and not forced in any way. Pennyhill is a dog-friendly hotel and we try to take our wee man Leffe with us each time, they work extra hard to make him feel welcome too!... I have never been to such an amazing spa and on this visit, we decided to treat ourselves to full body massages for the first time in my life and all I can say now is I have truly been missing out!... If you haven't visited this hotel and want to treat somebody in your life I can only say that I very highly recommend it and once you have visited you will no doubt become a regular as we have...
  • kms9
    kms9
    Oct 2022 11 contributions
    ...The hotel sent champagne and chocolates to our room, which was lovely, and the room itself was very comfortable, and had a horizontal shower in the bathroom!... All the staff in this restaurant individually impressed us, all made the time to stop and talk, and explain the food and wines... All in all a really wonderful couple of days, a lovely way to celebrate, and we want to thank all the staff at this hotel and spa so much for making it so special for us...
  • Janice A
    Janice A
    Sep 2022 6 contributions
    My friend and I were visiting the Surry and West Sussex area and stayed here for 9 luxurious nights. The elegant country house atmosphere of the hotel was lovely and so relaxing but what made the stay exceptional was the staff... From the moment we checked-in until the morning we departed, every single person was friendly, cheerful and most helpful... We were made to feel quite welcome and everyone from registration/concierge to the restaurant and spa staff was eager to do anything they could to make our stay outstanding... One naturally expects fine accommodations in a five-star hotel but these days with all of the workforce issues following the pandemic, one doesn’t always receive the level of service to which we’ve been accustomed in the past... Kudos to the staff and management for maintaining their high standards!...
  • Rachel C
    Rachel C
    Sep 2022 2 contributions
    It’s hard to find words strong enough to explain how absolutely incredible Pennyhill was for us . From start to finish of our 3 night “Wedding” stay every single detail for ourselves and guests was out of this world ... On arrival the wonderful, kind , personal, caring and yet totally professional reception staff were superb and made sure I was at total ease for my wedding the following day ( I arrived with my bridesmaids etc !)... every one of them were full of smiles and made all their guests feel very special ... In particular I must mention the truly amazing Natalie and Chelsea who couldn’t do enough for us ... Customer Relations Manager James Pettitt was utterly delightful, he was ready to do anything at all we required , his pure professionalism and kindness together with his impeccable smartness and joyful personality shone out in a way we have very rarely experienced in life ... He is an absolute credit and the biggest asset for Pennyhill ... The food was outstanding, the service first class and in particular Kapil , who saw our day through with the most incredible calmness and made sure we and our guests had every detail of every aspect of our day reach 100% perfection ... Ellie from wedding planning was such a great help to us and we are forever grateful for her input in preparing our spectacular day ... Our guests have countless times told us how beautiful their rooms were and the spa day to follow was just as wonderful and so many will be returning ... Thank you to absolutely every one at Pennyhill… you are fantastic...
  • LizMatthews
    LizMatthews
    Sep 2022 33 contributions
    ...We had a lovely warm welcome by the reception team, and then had lunch before being shown to our incredible suite - The Granary (thank you so much!)... This was a meal to remember and cherish, and luckily, the course by course cards helpfully given to you throughout the meal mean you have a chance to reminisce about the sheer perfection!... and the couples spa experience was great too...
  • JamieRobbins
    JamieRobbins
    Sep 2022 161 contributions
    We have visited twice before and had a fantastic experience... The restaurant couldn’t cope with a half-full breakfast session... Wrong dishes brought out, served cold and extremely slow service... Ours wasn’t the only table to have this poor service and food, several were complaining... And unfortunately the worst is when I got in touch with Guest Relations they are aware the spa has issues but they are leaving the repairs until the end of the year... It seems my visit was poorly timed to fit with their schedule... The have offered me an upgrade on my next visit, but we won’t be back...
  • Montgomeryhamish
    Montgomeryhamish
    Jul 2022 18 contributions
    What a wonderful hotel with incredible staff. Sinny welcomed us like VIPs and we were treated like royalty from start to finish; especially our two children... We are lucky enough to have stayed in many beautiful places, but the personal touches here made Pennyhill the best hotel we’ve stayed in... Sinny, the best Guest Relations manager we’ve ever come across, heard our son talking about how he loved honey, and you can see from the picture what welcomed us in our room from the hotels own hives... From the thoughtful touches like this, as well as colouring books and sweets for the kids, through to the exceptional service and facilities this hotel is 6*... A special thanks to Sinny, to Mohammed our wonderful waiter who served us by the Lily pond with such kindness, ans to Kai who helped us by the pool- you made a family holiday with two young children a luxury experience...
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Amenities
World-class
Guests overwhelmingly appreciate the spa's diverse and abundant facilities, the luxurious and comfortable rooms, as well as the excellent service from staff.
  • MsArri
    MsArri
    Mar 2023 4 contributions
    We save up to visit pennyhill every year, In my eyes it is worth every penny! It provides that luxury escapism for a few days away from the every day stresses that life can bring... From reservations/front of house staff accommodating room requests with walking distance in mind (mum struggles to walk far) to extending our stay at short notice, collecting our luggage, room service, spa treatment reservations... The breakfasts were epic, lots of choice and ensured my intolerances were catered to... Similarly with the Themis restaurant in the spa, the steak was cooked to perfection again the staff remembered my intolerances and were always on hand should we have any questions - a big thank you!... The spa itself brings a wide variety of different rooms (steam, sauna etc) with some recent welcome additions over the last couple of years... Extensive amount of pools/jacuzzis, it never feels overcrowded even on a Weekend... I had a few treatments the therapists provided a great service... I would highly recommend the wellsystem massage, if you can’t afford an in person massage... To top it off I channeled my inner wim hof and dunked into the the plunge pool, which was a great experience!... We spent around 11 hours a day in the spa and never got bored... The rooms were lovely, clean and spacious... Beds extremely comfortable with comfy pillows that you feel like you melt into... Lovely molten brown products in the room... All in all a wonderful stay and safe to say I will be back next year!...
  • Elleke C
    Elleke C
    Feb 2023 25 contributions
    We have been visiting Pennyhill Park over many years either staying at the hotel but mainly for Sunday lunch at the Hillfield restaurant or for afternoon tea at the Hillfield bar. Yesterday my daughter and I had again a wonderful afternoon tea... Their Manager Shiju and his team never cease to amaze us with their knack of always making us feel very special, attention to detail and nothing ever being too much trouble!... Justina again looked after us beautifully, our tea as usual was amazing with a special mention for Sarah Frankland’s pastries!... Thank you all for making our afternoon tea so special!...
  • lisa2606
    lisa2606
    Feb 2023 2 contributions
    I stayed in pennyhill park last week with two friends to celebrate a birthday and had the most amazing stay... We were checked in by a lovely girls named holly who was very friendly and helpful... Our room was beautiful overlooking the spa, was very clean, spacious lots of character... The spa is the best best spa I have ever visited, pure relaxation and so many facilities... Never was over busy, was peaceful clean and incredible!... There was so much to use in the spa we spent 5 hours there and loved using the outdoor hot tubs in the evening and the outside hydro pool... There was so many thermal suite rooms to choose from and the indoor pool was fab with underwater music!... As we spent so much time in the spa we had some delicious room service and the next morning we enjoyed breakfast in the restaurant... Breakfast was all of a great quality, the buffet was kept stocked fresh and hot!... Thank you for such an amazing stay that we will never forget!...
  • Lynsey W
    Lynsey W
    Feb 2023 1 contribution
    Overall had a wonderful experience both in Hotel and Spa. The staff throughout the hotel and spa are very polite and friendly where always happy to answer any questions and queries you may have throughout the stay... The room was amazing had a great view overlooking the spa... Great bathroom with a bath, shower and two sinks with lots of space for all bathroom stuff... Spa facilities were amazing always kept clean and tidy... Great to have hairdryers and straighteners in the changing rooms to use after... Spa treatments are amazing and would definitely recommend at least one whilst you are staying at the hotel or even visiting for the day...
  • Janice B
    Janice B
    Feb 2023 9 contributions
    ...The spa is the best we have ever experienced, simply outstanding. We enjoyed a Junior Suite for the four us ( two teenage daughters) which was exceptional... Comfortable, welcoming with exceptional space and our girls in particular loved the bathroom!... The four poster bed was wonderful and comfortable and in essence this luxurious suite had everything we hoped for... The extra touch of a bottle of sparkling wine and a personalised cake was well received... As for the breakfast choices, this is the star of the show for us... Our treat of a Buck’s Fizz added and extra sparkle to start the day... The games room provides lots of fun such as table football and pool as well as an option for use of the cinema room... All in all Ideal for our daughters who enjoyed one or two competitive games of table football!... A superb stay and cannot recommend the venue, staff and facilities highly enough...
  • JoshieB
    JoshieB
    Feb 2023 11 contributions
    Just back from another amazing break at Pennyhill Park, our go to for a special treat away from the daily grind, and yet again it delivered on every level. This visit was actually to celebrate my 40th, and they went over and above to make this a special and memorable stay... Spa is simply one of the best we have ever been to, as just so many spaces to sit, relax, unwind and feel pampered...
  • Sam
    Sam
    Feb 2023 1 contribution
    My partner and I visited as a getaway treat, and simply put, it was flawless. It's no exaggeration to say I was completely in awe of the building, the grounds and the spa in equal measure... It's clear that any and all associated with the building take a tremendous amount of pride in their work, always looking to insure our stay there felt particularly special... The room was generously sized and beautifully designed, maintaining the high level of opulence with the rest of the building, partnered with wonderful views overlooking the spa and surrounding grounds... I took a great level of interest in the grounds themselves, from established woodland, native hedgelines and well maintained planting, even their own bee hives for home made honey... The meal itself was divine, with the most informative and courteous of waiters in Amish and Adam, not least the chef Goncalo, a man who's talent I will never match... It goes without saying spa is beautiful, offering a total escape from every day routine... It is impossible to feel anything but blessed spending time in the many rooms and pools on offer... Without doubt the loveliest stay I've had anywhere, and with special thanks Jay and Megan who truly couldn't have done more for us... I'll be visiting here long into the future, no question...
  • C&JTravels
    C&JTravels
    Jan 2023 45 contributions
    ...One of the nicest spa’s I’ve ever been to. Huge pool and it’s hardly ever got more than 2 people in... 5 jacuzzi’s all amazing plus loads of different steam and sauna rooms plus the heated beds were an extra treat!... We had breakfast lunch and dinner all at Hillfield which was delicious and very good service... The breakfast was one of the best we have seen!... So much choice and freshly made pastries... The atmosphere in the bar area was also great with a harpist at lunch and a guitarist in the evening... We can’t wait to come back in the summer and use the outside huge pool as well!...
  • Rowan J
    Rowan J
    Jan 2023 1 contribution
    ...The service was outstanding, the spar was amazing and the food was lovely... When we arrived we had an upgraded room with individual cakes and a bottle of sparkling wine and a hand written note...
  • Veriti
    Veriti
    Dec 2022 62 contributions
    ...We had no problem with the spa and the wonderful facilities there. Our room, a plush junior suite, had a huge bathroom but the bedroom was rather small for the price... The tablet provided did not work for us when we tried to order in-room breakfast for the next morning... We went to reception and told them, and also put in our breakfast order there and then... The manager comped us breakfast and gave us a late check out for noon... The lovely waiter who bought our breakfast later supplied us with a mini bottle of champagne, his own idea, and out of his own pocket, as he felt bad for the service we had had...
  • ButterfieldDiet
    ButterfieldDiet
    Dec 2022 18 contributions
    Went for a lovely afternoon tea to celebrate my mum's retirement. Beautiful setting, lovely menu of delicious, elegant yet unfussy food with superb service from Maria and the team on the day, and from Jo beforehand helping us to change our booking... We even got a lovely personalised dessert to wish my mum all the best after all her years of hard work at the airport :-) Would highly recommend to anyone looking to mark a special occasion - thank you Pennyhill Park...
  • Sarah L
    Sarah L
    Nov 2022
    The spa was amazing, couldn't fault it at all, it had excellent facilities and changing areas... We were unable to request information on treatments directly from reception at the spa or reception at the hotel for restaurant information... Instead we were invited to use the tablets provided in our room for information and bookings, or to go to the hotel website for information / phone numbers to call the reservations team...
  • kms9
    kms9
    Oct 2022 11 contributions
    ...The hotel sent champagne and chocolates to our room, which was lovely, and the room itself was very comfortable, and had a horizontal shower in the bathroom!... All the staff in this restaurant individually impressed us, all made the time to stop and talk, and explain the food and wines... The second night in Hillfield was also very good, chilled vibe and also great food... Also want to mention the lovely breakfasts, really lovely food, freshly baked pastries, and again lovely friendly staff... Both the outdoor and indoor pools were so relaxing, and we tried all of the spa pools, thermal rooms etc...
  • LizMatthews
    LizMatthews
    Sep 2022 33 contributions
    ...We had a lovely warm welcome by the reception team, and then had lunch before being shown to our incredible suite - The Granary (thank you so much!)... A personal, enclosed terrace with outdoor furniture and sun loungers completes the feeling of having a private space to relax in... All the fixtures and fittings are of the sort of standard and quality you would expect from an establishment like Pennyhill Park... The Latymer Restaurant Discovery Menu is a must - and my advice would be to take the Chef’s suggestions for the upgrades, they are definitely worth it!... This was a meal to remember and cherish, and luckily, the course by course cards helpfully given to you throughout the meal mean you have a chance to reminisce about the sheer perfection!... Thermal Heaven is fun (didn’t do the plunge pool, but husband who has been practicing his Wim Hoff did!)... and the couples spa experience was great too... I am currently sitting by the outdoor pool in the September sun, and I definitely DON’T want to go home!...
  • Janice A
    Janice A
    Sep 2022 6 contributions
    My friend and I were visiting the Surry and West Sussex area and stayed here for 9 luxurious nights... We were made to feel quite welcome and everyone from registration/concierge to the restaurant and spa staff was eager to do anything they could to make our stay outstanding... One naturally expects fine accommodations in a five-star hotel but these days with all of the workforce issues following the pandemic, one doesn’t always receive the level of service to which we’ve been accustomed in the past...
  • CGB
    CGB
    Sep 2022 15 contributions
    A group of girlfriends and I had a lovely day trip at The Spa, to celebrate a special occasion... The entire hotel was very clean and well organised... In addition to this, we had some excellent food for lunch... The spa facilities were beautifully designed and there was a variety of different spa rooms / treatments to pick from... I would 100% recommend this place for friends/family trips or romantic couple breaks...
  • Rachel C
    Rachel C
    Sep 2022 2 contributions
    ...From start to finish of our 3 night “Wedding” stay every single detail for ourselves and guests was out of this world . On arrival the wonderful, kind , personal, caring and yet totally professional reception staff were superb and made sure I was at total ease for my wedding the following day ( I arrived with my bridesmaids etc !)... every one of them were full of smiles and made all their guests feel very special ... The grounds and buildings alone are just superb for the occasion and again were mentioned by many ... The food was outstanding, the service first class and in particular Kapil , who saw our day through with the most incredible calmness and made sure we and our guests had every detail of every aspect of our day reach 100% perfection ... Our guests have countless times told us how beautiful their rooms were and the spa day to follow was just as wonderful and so many will be returning ...
  • pauldam
    pauldam
    Sep 2022 13 contributions
    ...From the moment we arrived the friendliness and professionalism of the staff was outstanding. We stayed in one of their suites named Wentworth which I would strongly recommend... Besides a spacious lounge there was a garden equipped with table, chairs and sun loungers with forest views... The delivery and flavours of courses, accompanying wines and service were all of an exceptional quality... Although this all comes with a luxury price , for a special occasion it’s certainly good value... Of course there are all the facilities, again of a high standard to occupy guests during their stay...
  • LetTheGoodTimesRoll
    LetTheGoodTimesRoll
    Aug 2022 2 contributions
    ...Ella, Jodey, and Maria are also consummate professionals and turn each stay / event into a spectacular occasion...
  • Montgomeryhamish
    Montgomeryhamish
    Jul 2022 18 contributions
    What a wonderful hotel with incredible staff. Sinny welcomed us like VIPs and we were treated like royalty from start to finish; especially our two children... We are lucky enough to have stayed in many beautiful places, but the personal touches here made Pennyhill the best hotel we’ve stayed in... Sinny, the best Guest Relations manager we’ve ever come across, heard our son talking about how he loved honey, and you can see from the picture what welcomed us in our room from the hotels own hives... From the thoughtful touches like this, as well as colouring books and sweets for the kids, through to the exceptional service and facilities this hotel is 6*... A special thanks to Sinny, to Mohammed our wonderful waiter who served us by the Lily pond with such kindness, ans to Kai who helped us by the pool- you made a family holiday with two young children a luxury experience...
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Simon G wrote a review Nov 2023
1 contribution
I recently stayed at Pennyhill Park Hotel and had an absolutely delightful experience. The spa was a true haven of relaxation, offering a serene escape. The breakfasts were a highlight, with a diverse and delicious spread that catered to all tastes. The staff went above and beyond, ensuring a warm and helpful atmosphere throughout my stay. Five stars well-deserved!
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Date of stay: November 2023Trip type: Traveled with friends
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Daniel S wrote a review May 2023
London, United Kingdom180 contributions
+1
Hotel's Favorite
A wonderful stay at this amazing hotel and spa. Arrived at the stunning hotel and greeted with a warm welcome by the team. Shown to our rooms and we had two in the ground floor coaching wing. Stunning with amazing showers, baths with televisions, comfortable beds & good tea and coffee facilities. Lots of lovely little touches. The Spa was absolutely out of this world. The best one I have ever been to. The pools, whirlpool jacuzzis leading up the outdoor one, the layout of the loungers inside and out in the lush gardens, the saunas, the stream rooms and so many more facilities. You are completely spoilt and the treatments (massage) are excellent. Even complimentary classes throughout the day and we did a high intensity class with Dan, in a very well equipped gym, which was great. The bar has live music in the evenings and a great martini! Bar menu in the main hotel is good. The salads and spa lunch menu was perfect. Great grain bowl and Caesar salad . Breakfast is a delicious buffet or a la carte so the best of both worlds. Lots of tasty bread and extras like smoked salmon and yoghurts made in the county. Two days is not enough! Thank you so much to everyone at the hotel and spa for a wonderful stay.
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Date of stay: May 2023Trip type: Traveled with family
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Response from Graham Copeman, General Manager at Pennyhill Park Hotel & Spa
Responded May 16, 2023
Dear Daniel S, Thank you very much for your review. I'm so glad you had a wonderful stay with us and appreciated all the extra little touches to help make it so special. It's great that you made use of our complimentary classes and Dan put you through your paces! I'm looking forward to welcoming you back in the future, this time for 3 nights! Kind regards, Graham Copeman, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joe F wrote a review Nov 2023
1 contribution
Amazing stay. From the service, to the spa, to the food - everything was perfect! Couldn't fault anything and would highly recommend to anyone looking for a relaxing getaway. Will definitely be going back!
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Date of stay: November 2023
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Trip type: Traveled as a couple
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Bethany C wrote a review Nov 2023
2 contributions
I had such an amazing experience at pennyhill. The room was stunning and the bed was the comfiest I have ever slept in. The spa was amazing, I really enjoyed the different steam rooms and especially the hydrotherapy pool. The staff in the spa and hotel were really accommodating and friendly.
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Date of stay: November 2023
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Trip type: Traveled as a couple
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EM wrote a review Nov 2023
3 contributions
I had a wonderful stay at Pennyhill Park. Staff were welcoming, friendly and helpful and the food was delicious. The spa was amazing, definitely the best I have been to. Would highly recommend and I can’t wait to visit again!
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Date of stay: November 2023Trip type: Traveled with friends
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Hannah Swadling wrote a review Nov 2023
2 contributions
Recently stayed at Pennyhill Park and thoroughly enjoyed the stay. We ate in the bar and the service and food was amazing, the room was incredible that we stayed in! And breakfast the next morning was wonderful too. The staff were all very friendly and helpful. Arranging and recommending us transport etc as we went out for the evening for an event! Nothing was too much trouble. Thank you for looking after us so well.
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Date of stay: November 2023Trip type: Traveled with friends
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TLP917 wrote a review Nov 2023
Rotherwick, United Kingdom26 contributions
What a magnificent Hotel and Spa. My husband and I were here with friends to celebrate my 50th Birthday and what a fantastic time we had. Special thanks go to Natalie, she was superb. Natalie went above and beyond to make my birthday really special and was so attentive. I was made to feel so special by Natalie and Zeena. Dinner - the food was divine and the wine delectable. Spa - Splendid. Great area to relax and get pampered. Room - Elegant / Classic and just a beautiful Suite to host friends for drinks before dinner. The room had a super view and was furnished to a very high standard. I would recommend this hotel and facilities to anyone and we will defiantly be coming back. Thank you Pennyhill x
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Date of stay: October 2023
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Trip type: Traveled with friends
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realamyamyamy wrote a review Nov 2023
Chelmsford, United Kingdom25 contributions
The Spa was excellent. Great selection of steam rooms and pools. All done to a high quality and good treatments. But the hotel rooms, maybe the section we were in but very dated, and a bit worn. Rooms service average and expensive and no water in the room???? The food was pretty average and the spa lunch menu very expensive for what it was. Also would have expected luxuries like make up remover and moisturiser in the spa, I even get that in my gym! So little disappointed
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Date of stay: November 2023Trip type: Traveled with friends
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Response from Graham Copeman, General Manager at Pennyhill Park Hotel & Spa
Responded 4 days ago
Dear realamyamyamy, Thank you for your review. I'm really glad you found the selection of steam rooms and pools to be so great, and enjoyed your treatments. I was sorry however to see that you found your bedroom to be dated. We have a constant rolling program of refurbishment across the hotel, along with our day to day maintenance, and I hope on a future visit we can allocate you a refurbished room more to your taste. Each bedroom should have water as standard, so I have shared your feedback with our Head Housekeeper to ensure this is the case; I do apologise if it was missed. We have changed from plastic bottles to cans instead to lower our environmental impact. Our team are always on hand to deliver anything you need during your stay so please do just ask. I hope we can still welcome you back to Pennyhill Park, and would like to thank you again for your feedback. Kind regards, Graham Copeman, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Katie J wrote a review Nov 2023
2 contributions
Beautiful hotel and friendly staff, however… I don’t agree with the check in and out times. We stayed for 1 night, dinner too. We spent over £750 and the earliest you can check in is 4pm not to mention you have to checkout at 11am! How does it take a cleaner 5 hours to clean a room for the next person? To top it off, when we went to settle our bill we were informed we were not allowed to pay cash. How can a hotel not accept a British currency? I personally would never stay here again for these 2 reasons.
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Date of stay: October 2023Trip type: Traveled as a couple
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Response from Graham Copeman, General Manager at Pennyhill Park Hotel & Spa
Responded 1 week ago
Dear M9289EDkatiej, Thank you for your review. I'm so pleased you found the staff to be friendly, but was sorry to learn of your disappointment. Check in when booking direct on our website is from 3pm, however when guests book through a third party then check in in from 4pm. This is just one of the benefits of booking direct, along with having access to the spa until 2pm the next day. We have been a cashless business for a few years now and this is written on our confirmations and website, and has been received without issue, however I do apologise for any inconvenience caused. I hope we could still welcome you back in the future where you could book direct on our website and are now aware we only accept card payments. Kind regards, Graham Copeman, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kelly S wrote a review Nov 2023
Upminster, United Kingdom17 contributions
I just wanted to drop the Pennyhill team a note to thank you for our recent overnight stay to celebrate my husband's birthday. We have been visiting regularly since 2011 (and married in 2016) at Pennyhill, following this stay I just wanted to give feedback that your team were absolutely exceptional. Attentive and friendly, nothing was too much trouble. The spa staff were also working hard in the background to ensure that all the pool areas were spotless with clean floors and plenty of cups and towels. The reception, bar and restaurant staff always greeted us with a smile and the service was brilliant. Please can I give special thanks to Adam who looked after us in the Hillfield restaurant on friday night. He was absolutely wonderful, so professional and such a lovely person - if you could please feed this back to him we would be grateful. Thank you very much for our complimentary upgrade and for the birthday dessert on arrival. Such a lovely gesture. We look forward to rebooking to our next stay and seeing you all again soon!
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Date of stay: November 2023Trip type: Traveled as a couple
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PRICE RANGE
$423 - $646 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pennyhill park hotel and the bagshot, pennyhill park hotel and country
LOCATION
United KingdomEnglandSurreyBagshot
NUMBER OF ROOMS
124
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PENNYHILL PARK HOTEL & SPA - Updated 2023 Prices & Reviews (Bagshot, England - Surrey)

Frequently Asked Questions about Pennyhill Park Hotel & Spa
Which popular attractions are close to Pennyhill Park Hotel & Spa?
Nearby attractions include Puzzalogical Escape Rooms (4.5 miles), Of Dice & Men (2.0 miles), and The Look Out Discovery Centre (2.5 miles).
What are some of the property amenities at Pennyhill Park Hotel & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Pennyhill Park Hotel & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pennyhill Park Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pennyhill Park Hotel & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Pennyhill Park Hotel & Spa?
Conveniently located restaurants include Tandoori Treats, Pasha, and The Kings Arms, Hungry Horse.
Are there opportunities to exercise at Pennyhill Park Hotel & Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Pennyhill Park Hotel & Spa located near the city center?
Yes, it is 0.7 miles away from the center of Bagshot.
Are any cleaning services offered at Pennyhill Park Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Pennyhill Park Hotel & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Pennyhill Park Hotel & Spa?
Many travelers enjoy visiting Caesar's Camp (3.8 miles).