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Pennyhill Park Hotel & Spa

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London Road, Bagshot GU19 5EU England
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Room & Suite (322)

About

#1 of 2 hotels in Bagshot
Location
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Value
Travelers' Choice
Pennyhill Park is a magnificent country house hotel in Bagshot, Surrey, set amongst 123 acres of gardens and parkland. This five-star luxury hotel offers everything from unmatchable luxury spa breaks and treatments, afternoon tea in the Ascot Bar, lunch and dinner in The Brasserie and is a perfect venue for weddings, conferences and special occasions.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Highchairs available
Electric vehicle charging station
Parking garage
Wifi
Hot tub
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Plunge pool
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Game room
Tennis court
Patio
Board games / puzzles
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Fireplace
Coffee / tea maker
Flatscreen TV
Bath / shower
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English
2,726Reviews50Q+A100Room tips
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Popular mentions
reb_ellious144 wrote a review Nov 5
London, United Kingdom25 contributions5 helpful votes
I visited Pennyhill for a spa break with my partner the last weekend before the second COVID lockdown, and we were both delighted with it. It was an expensive weekend so we had high hopes and weren’t disappointed - the facilities were beautiful and very clean, great COVID precautions and the food was SO DELICIOUS and there was a lot of choice. When booking our spa treatments before arriving, I had mentioned that I was pregnant and the hotel left a pregnancy pillow in our room which was a lovely and thoughtful touch. They also have a great range of 0% wines and drinks. Can’t wait to go back when I can try some of the champagnes!
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Date of stay: November 2020Trip type: Traveled as a couple
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Nevine wrote a review Nov 3
London, United Kingdom13 contributions2 helpful votes
Pros: 1) Scenic surrounding area. 2) Lovely doorman. Cons: 1) Unhygienic: We checked in late (7 PM), went for dinner straight after (8-10 PM), came to the room to sleep and as we got into bed we noticed spiders all over the wall behind the bed. We then got out of bed and saw spiders inside the bed. I have an allergy to spider bites - was previously hospitalized and needed steroids. It takes quite some time for spiders to build a nest and accumulate at that large number, this indicates questionable hygiene standards. If THIS is what can be seen by the naked eye, I cannot guarantee that their rooms are COVID safe or even bedbug safe. 2) (Mis)Management: When I rung management about this at 10ish PM, the night manager came to the room huffing and puffing and stated 'what do you expect, this is nature'. The manager further up was much nicer and apologetic but he stated that there is no other room available and that if we leave the hotel tonight a refund may not be guaranteed. We left anyway (drove back home at midnight). If I stayed I would have risked being hospitalized again if I got bit by the spiders in the bed, I had no choice. 3) Senior (mis)management: The next day, we chased management from 9AM to 3PM - we finally got ahold of the most senior manager who was quite nice, apologetic and was trying to identify a solution for all the inconvenience caused. She offered us two options: stay for one night in a room equivalent to the one we stayed in at a reduced price OR come back to our massage which we had booked however it would be complementary. We chose the latter as we were unsure when I can get a day off in the future given I work in an NHS hospital. 4) Spa day ruined: we arrived to get our massage as promised, it was nice and husband enjoyed his massage. As we checked out, the woman at reception stated we needed to pay for the massage! The next day we got a phone call from the original manager who offered it, but this time she wasn’t nice anymore. She was extremely rude and had an angry tone of voice stating that we misunderstood the offer and that they only offered us an entrance to the spa. She also stated 'I cannot believe that I have to deal with this after my day off'. Wouldn't the paid massage itself grant us access to the spa? Wouldn't a night in the hotel grant us access to the spa? Yes and yes. Hence, what we got as compensation for the severe inconvenience caused by the unhygienic standards is: free dinner and free lunch which totals to about the same as what we paid for petrol. 5) Hygiene standards at the spa: there was no one enforcing restrictions with regards to social distancing, it was absolutely rammed, we also noticed huge areas of algae growing inside the main swimming pool, which again points towards huge problems with hygiene. Overall, this is most certainly not a 5-star hotel quality, not in terms of hygienic standards nor competence of management staff. Not only was the hotel at a HUGE fault but they were also rude to us for speaking up. I will obviously not be recommending this hotel to anyone. Anyone who would like to see the video of the spider nest, please do not hesitate to get in touch. I have posted screenshots.
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Date of stay: October 2020Trip type: Traveled as a couple
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Alwaysonholiday2 wrote a review Nov 3
Berkshire UK487 contributions238 helpful votes
My wife and I recently had an overnight stay here and on the whole we did enjoy the experience, however we were disappointed in some of the things we encountered. Firstly we couldn't find two free loungers around any of the pool areas as it was very busy and many were being reserved by towels and robes, so we had to sit on a wicker sofa until 5.30pm when we finally managed to find a couple of free loungers. Whilst the food in the Brasserie Restaurant was very nice, the whole area was so noisy it sounded more like a canteen than a restaurant. We stayed in Bonsai room and were kept awake all night by air conditioning plant outside our window running all the time, and the loud banging noise coming from the shower drain in our room which was constantly back-syphoning. When we informed the receptionist she said we should have phoned down and asked to be moved, not something you really want to do late at night when you are in bed trying to sleep. The breakfasts are very lovely and provide a nice experience, especially after a poor nights sleep.
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Date of stay: November 2020
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Room Tip: Avoid Bonsai room.
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Charlotte H wrote a review Nov 3
Portsmouth, United Kingdom20 contributions2 helpful votes
This is our third time staying at Pennyhill and everytime it gets better and better. Quick speedy check in with excellent COVID measures in place. The staff are all so down to earth and lovely, and cannot do enough to help. In specific our breakfast waitress was outstanding. Fresh food and incredibly tasty. We went for a Smart Double room which was massive, gorgeous bathroom with jacuzzi bath and walk in shower, his and hers sinks. The spa had excellent COVId measures in place also which made us feel safe and able to enjoy a last minute break before lockdown. We can’t wait to return thank you for always being amazing Penny!
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Date of stay: November 2020Trip type: Traveled as a couple
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SurreyLife17 wrote a review Nov 2
London, United Kingdom20 contributions17 helpful votes
The spa is beautiful but I wouldn't stay in the hotel again. When we booked we informed them that we are vegan and they confirmed they could cater for us. We also told them we were celebrating our 1st wedding anniversary. When we arrived, we found a note in our room congratulating us and a small box of chocolates. Which should have been lovely but we could not eat the dairy filled chocolates, and in 2020 they should not have assumed we were a straight couple "to Mr and Mrs", read the note. Upsetting and disappointing unintentional homophobia. The food in the restaurant was fine but very overpriced, and the bed was also very uncomfortable.
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Date of stay: November 2020Trip type: Traveled as a couple
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PRICE RANGE
$490 - $667 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pennyhill park hotel and the bagshot, pennyhill park hotel and country
LOCATION
United KingdomEnglandSurreyBagshot
NUMBER OF ROOMS
124
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Frequently Asked Questions about Pennyhill Park Hotel & Spa
Which popular attractions are close to Pennyhill Park Hotel & Spa?
Nearby attractions include Puzzalogical Escape Rooms (4.5 miles), South Hill Park Arts Centre & Wilde Theatre (3.2 miles), and Ascot Racecourse (4.0 miles).
What are some of the property amenities at Pennyhill Park Hotel & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Pennyhill Park Hotel & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pennyhill Park Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pennyhill Park Hotel & Spa?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Pennyhill Park Hotel & Spa?
Conveniently located restaurants include Pasha, Las Iguanas Bracknell, and Mullans.
Are there opportunities to exercise at Pennyhill Park Hotel & Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Pennyhill Park Hotel & Spa located near the city center?
Yes, it is 0.7 miles away from the center of Bagshot.
Are any cleaning services offered at Pennyhill Park Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Pennyhill Park Hotel & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Pennyhill Park Hotel & Spa?
Many travelers enjoy visiting St. George's Chapel (9.9 miles), Runnymede National Trust (8.8 miles), and Windsor & Royal Borough Museum (9.8 miles).