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Travelodge Rugeley

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Travelodge Rugeley
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117 Reviews from our TripAdvisor Community

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Showing 116: English reviews
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Cornwall, United Kingdom
Reviewed 1 week ago

Stained bed sheet's. Shoddy appearance everywhere ..very depressing room, towels at the bottom of the stairs..OK for working men..but not for a romantic stay away ..very basic unloved atmosphere..cold uninviting

Review collected in partnership with Travelodge
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Helpful?
Thank M723AYkennethg
TravelodgeUK, Nicolas from the Social Media team at Travelodge Rugeley, responded to this review

Thank you for your feedback. We are sorry to hear of your experience, in such instances we would suggest to let our reception team know so that they can reallocate your room or resolve the issues you have. In any case we would like to thank you for letting us know about your experience and apologise for your last stay...

Reviewed January 15, 2017 via mobile

Staying here for work for a few weeks, it's cheap! Little changes would make a big difference.. No heater in bathroom, TV locked so HDMI ports don't work? Pillows terribly uncomfortable and small car park without restrictions so people use it for shopping in town. Staff very pleasant and helpful! Rooms reasonably cleaned.

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Helpful?
Thank Michael W
TravelodgeUK, Niki from The Social Media Team at Travelodge Rugeley, responded to this review

Thank you for your feedback. We aim to provide an enjoyable stay to all of our guests so we are sorry to learn that you were disappointed with your recent stay. We will be sure to pass your comments on and we hope to have the chance to welcome you again.

Middlesbrough, United Kingdom
Reviewed January 7, 2017

Probably the worst experience of staying at Travellodge ever. Night staff were absent both nights. Unable to get in after half eleven both nights. When we did eventually get in we were totally ignored

Review collected in partnership with Travelodge
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Helpful?
Thank FSPENSLEY
TravelodgeUK, Remy from the Social Media Team at Travelodge Rugeley, responded to this review

We appreciate the time you have taken to review our hotel. It’s really important to us that our staff provide a fantastic service to our customers and remain professional at all times so we are sorry to learn that you feel this was not the case on this occasion. Your comments will be passed on to our hotel colleagues to...

Rugeley, United Kingdom
Reviewed January 2, 2017

The room I stayed in looked like it had been recently been renovated and was very clean and tidy. The bed was very comfortable and was very clean. It was nice to have a bath at this hotel, as not all Travelodge's do. The staff were very friendly and I had a brilliant nights sleep. As the hotel is near...

Review collected in partnership with Travelodge
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Helpful?
Thank J5079TOtomg
Reviewed December 30, 2016 via mobile

Staff were welcoming and friendly but the bathroom was a mess, bin wasn't empty, place seemed worn and old. There were multiple stains (blood? Poo?) on the quilts which we were not impressed with! Could do with new bedding !

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Helpful?
Thank Matt H
TravelodgeUK, Shannon from the Social media Team at Travelodge Rugeley, responded to this review

Thank you very much for submitting Travelodge Rugeley Detailed feedback like yours is very important to us and we have passed your comments onto the hotel manager as cleanliness and room service are the basics of our promise to our customers and this is far from the high standards we strive to provide. Please accept our sincerest apologies and we...

Bradford, United Kingdom
Reviewed December 20, 2016

We checked in at about half 4 in the evening and noticed the side tables were unclean but as we were about to start a 12 hour shift we just left it as it was only dust really. So we both get a quick shower to find black mould around the bath. We're not snobs and we know that this...

Review collected in partnership with Travelodge
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Helpful?
Thank Charliekirton
TravelodgeUK, Charlotte from The Social Media Team at Travelodge Rugeley, responded to this review

Thank you for submitting your review of our Rugeley Travelodge. We're so sorry to hear about your recent experience and would like to hear more about your stay. May we kindly request you contact us via our website with your review so our customer service team can investigate your visit with the hotel. Thank you again for posting your comments...

Southampton, United Kingdom
Reviewed December 12, 2016 via mobile

Not a nice place to stay. Have to say the staff, especially the receptionist, were great. Very warm and attentive. But you're in a damp smelling room, with a Burger King and Subway next door and a very limited choice of TV channels. Still don't get this with Travelodge. Every other hotel I've stayed, albeit an independent hotel or a...

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Helpful?
Thank Chris E
TravelodgeUK, Charlotte from The Social Media Team at Travelodge Rugeley, responded to this review

Please allow us to thank you for sharing your review of our Rugeley Travelodge. We're pleased to learn that our hotel team were friendly and kind throughout your stay with us, however we are very sorry to hear of your dissapointment with the facilities on offer during your stay. Please rest assured your feedback has been noted and will be...

Reviewed December 9, 2016 via mobile

Very welcoming check in, was given a list of good places to eat that were a short walk into town. Room was ok but you could tell that this travelodge needs a revamp. Bed was comfortable and the room was clean and smelt fresh. When I checked out, there was a man on reception who didn't even acknowledge me which...

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Helpful?
Thank CharlieBr1
Peterborough, United Kingdom
Reviewed November 28, 2016

Cheap and cheerful, that is about all can say about this place. Friendly manager easy and very quick check in and check out. Walking distance to the town and couple of miles from Cannock Chase for MTBing.

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Helpful?
Thank Daniel R
TravelodgeUK, Remy from the Social Media Team at Travelodge Rugeley, responded to this review

Thank you for submitting your review. We’re so pleased to hear our staff have provided our expected high standard of service and contributed positively to your stay with us. It’s great to hear that you enjoyed your overall stay and we will be making the hotel aware of your comments. We do hope you stay with us again in the...

Rugeley, United Kingdom
Reviewed November 26, 2016

For the price (£45) it's hard to be critical. Receptionist was pleasant and welcoming. Rooms were clean and the bed comfortable. The rooms need a refurb, but for somewhere to rest your head, it is fine.

Review collected in partnership with Travelodge
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Helpful?
Thank Michael O
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking

Additional Information about Travelodge Rugeley

Address: A51/B5013 Western Springs Road, Rugeley WS15 2AS, England
Location: United Kingdom > England > Staffordshire > Rugeley
Hotel Class:2 star — Travelodge Rugeley 2*
Number of rooms: 286
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Also Known As:
Travelodge Rugeley Hotel Rugeley
Travel Lodge Rugeley
Rugeley Travelodge
Rugeley Travel Lodge
Travelodge Rugeley United Kingdom
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Questions & Answers

Here's what travelers have asked, with answers from Travelodge Rugeley staff and other travelers.
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Questions? Get answers from Travelodge Rugeley staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go elsewhere.”
 of 5 bubbles 668philipb, Nov 12, 2016 | Read review
“The quieter rooms are on the higher floors and the rooms at the back of the hotel have better views”
 of 5 bubbles 895sheenaw, Sep 23, 2016 | Read review
“Rooms to the back overlook a pond. Geese noisey when disturbed. Rooms to the front overlook a petrol station, Subway and Burger King.”
 of 5 bubbles Windlab, Apr 6, 2016 | Read review
“Rooms at the back overlook the park; those at the front overlook Burger king car park.”
 of 5 bubbles voyageuse6024, Mar 24, 2016 | Read review
“On our last visit we faced a pond which was nice , this time we faced Burger King rubbishy bins , so ask which way your room faces .”
 of 5 bubbles susansW8919YK, Jan 8, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question