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Travelodge Rugeley

A51/B5013 Western Springs Road, Rugeley WS15 2AS, England
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1 room 1 adult
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Travelodge Rugeley
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72 Reviews from our TripAdvisor Community

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Luton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Pleasant stay. Friendly and polite staff. Room was clean and comfortable. Only problem was toilet paper was like sand paper and there was only enough tea for one cup... Considering its at least £40 a night there could have been better and more tea bags and softer toilet paper!

Review collected in partnership with Travelodge

Helpful?
Thank Chelsea M
Wales, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff are always helpful and friendly nothing is too much trouble Very clean basic rooms Hotel takes dogs( there is a small park behind hotel and field over the road) It is in walking distance of small market town (3mins) where there are Indian restaurants pubs (Witherspoon's ) etc. Next door to the hotel is a burger king and... More 

Helpful?
Thank jan165
Middlesbrough, United Kingdom
1 review
2 of 5 stars Reviewed 4 weeks ago via mobile

Having stayed at this location before I expected the same service. However we arrived on Monday 4th Jan for three nights. Had to call at reception as there was only one hand towel. The following day we were out all day. Came back to the same towels and bins not emptied. We used the towels and complained on the way... More 

Helpful?
Thank FSPENSLEY
TravelodgeUK, Nicolas from the Social Media team at Travelodge Rugeley, responded to this review

Your feedback is very important to us and thank you for submitting your review. We strive to offer our guests a good night’s sleep and an enjoyable experience whilst staying with us. That is why we are sorry to hear that you were not positively impressed by your last stay in our Rugeley hotel. We will make the most of... More 

Travelers are raving about these Rugeley hotels

Middlesbrough, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We have stayed in this travelodge before and it was good !! On this visit we stayed three nights and our room was never cleaned once . The only time we got clean towels toilet rolls or our bins emptied is when we complained and the person on the desk was always going to pass it on . After complaining... More 

Helpful?
Thank Susan S
TravelodgeUK, Nicolas from the Social Media team at Travelodge Rugeley, responded to this review

We appreciate the time you have taken to review our hotel Susan. It’s really important to us that our staff provide a fantastic service to our customers and remain professional at all times so we are sorry to learn that you feel this was not the case on this occasion. Your comments will be passed on to our hotel colleagues... More 

Brighton, England, United Kingdom
Level Contributor
56 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed January 3, 2016

Whilst I expect to get what I pay for this stay wasn't up to scratch! The room was very dated and my daughter hardly got any sleep as the childs bed was so uncomfortable. The bathroom looked dirty, I had to clean it before my son had a bath. Parking was also really difficult. It is extremely noisy late into... More 

Helpful?
Thank Georgina M
TravelodgeUK, Nicolas from the Social Media team at Travelodge Rugeley, responded to this review

Thank you for your feedback Georgina. We are sorry to hear of your experience, in such instances we would suggest to let our reception team know so that they can reallocate your room or fix the issues you have. In any case we would like to thank you and apologise for your last stay with us and we hope to... More 

Bolton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 30, 2015

Stayed here before the refurbishment and it was poor. Stayed twice since refurbishment and the standards are being kept up, Cleanliness, (This appears to now be a Priority) comfort (Super bed) (and service (Helpful staff). We used public transport whilst there all including a taxi rank is on your door step.

Review collected in partnership with Travelodge

Helpful?
1 Thank Philip U
TravelodgeUK, Charlotte from the Social Media Team at Travelodge Rugeley, responded to this review

Thank you for taking the time to share your experience with regards to your stay at our Travelodge Rugeley Travelodge. We are so pleased to hear that you were happy with the location of the Hotel and that your overall experience was a positive one. We have forwarded a copy of your invaluable feedback to the hotel manager for you.... More 

Coventry, United Kingdom
Level Contributor
46 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed December 13, 2015

My wife and I stayed at the Travelodge overnight for a Birthday party. I booked it on a recommendation of a friend. Then trip advisored it only to find one or two very low ratings and comments. With this in mind I felt it would be appropriate to do my own assessment. I found the room we where give clean,... More 

Helpful?
Thank tonynic1053
TravelodgeUK, Nicolas from the Social Media team at Travelodge Rugeley, responded to this review

Thank you for taking the time to review your stay. We want all our guests to enjoy their time with us and we are really pleased to learn that this was achieved and that you enjoyed the comfort of your room and the service you received from our staff. Feedback is invaluable and a copy of your comments will be... More 

West Midlands
Level Contributor
78 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed November 15, 2015

We stayed here one night. The room was spotlessly clean and the bed was extremely comfortable. I slept really well so it must have been quiet. There were tea making facilities in the room which was good. Very good value. The person on reception was very helpful.

Helpful?
Thank SAW11
TravelodgeUK, Karen from the Social Media Team at Travelodge Rugeley, responded to this review

Thank you for this review. It is a real pleasure for us to see our efforts being appreciated. We strive to provide a positive experience and are happy to see this was the case. Thank you for taking the time to write this review and we do hope you will choose to stay with us again in the future. More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed November 7, 2015 via mobile

Was a good stop off for a stay over night before Alton towers. About 40 minutes away. Rooms were very basic and could do with just a few minor details to make it perfect. Hotel smelt a bit damp but wasn't too bad. Friendly receptionists always :)

Helpful?
Thank daniel_cole678484
TravelodgeUK, Amy from the Social Media team at Travelodge Rugeley, responded to this review

We appreciate the time you have taken to share your experience. It is great to hear you found our staff provided a great service, we are however sorry to hear you found your room smelt of damp. We will be sure to look into this before your next visit, we do hope you choose to stay with us again. More 

Dartford, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed November 7, 2015 via mobile

Stayed here the night before going to Alton towers. The hotel stunk when we arrived and the stink was in the whole hotel including the bedroom and bathroom. The whole hotel is in need of refurbishing. In the bedroom there were marks all over the ceiling and stains on the floor. Everything was old and worn. The bathroom was no... More 

Helpful?
1 Thank kittypurrymeow
TravelodgeUK, Nicolas from the Social Media team at Travelodge Rugeley, responded to this review

Thank you very much for submitting your review. Detailed feedback like yours is very important to us and we have passed your comments onto the hotel manager as cleanliness and room service are the basics of our promise to our customers and this is far from the high standards we strive to provide. Please do accept our apologies and we... More 

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