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Hoar Cross Hall Spa Hotel

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Hoar Cross Hall Spa Hotel
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1,987 Reviews from our TripAdvisor Community

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Showing 1,980: English reviews
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Reviewed 2 days ago NEWvia mobile

I have visited Hoar Cross Hall many many times over the years and will endeavour to continue for many more. However I feel there are some points I really must mention. My partner and I visited on a sunday for an overnight stay ( belated Valentine's to each other ❤ ) Our room was lovely with a nice addition of...

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Helpful?
Thank clairelois67
Hemel Hempstead, United Kingdom
Reviewed 3 days ago NEW

Just got back from a wonderful and very relaxing 2 night stay at Hoar Cross. The refurbishments that have been done since I last visited are lovely, especially the Sally Bee's cafe where we had a tasty smoothie and eggs royale, and the basket pods to curl up and doze off in, they could just do with a couple more...

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Thank teresaashby
Hoar Cross Hall S, General Manager at Hoar Cross Hall Spa Hotel, responded to this review

Dear Tesresaashby Thank you for your kind words. I am glad you managed to enjoy all the facilities and services and look forward to welcoming you back to enjoy again soon. We have further investments coming to the site as we continue on our journey of developing the experience, giving you more to explore. Kind regards Richard Macklin Interim General...

Reviewed 4 days ago NEWvia mobile

After working so much over Christmas, and January, I decided I wanted a few days away with the fiancée to treat ourselves to a nice weekend away. I needed somewhere to escape from all the chaos somewhere that had the service and standard of a top hotel and the much needed recuperation of a first class spa facility. Hoar Cross...

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Thank shyar K
Hoar Cross Hall S, General Manager at Hoar Cross Hall Spa Hotel, responded to this review

Dear Shyrar K I am glad we were able to help you recuperate and enjoy your time together. We look forward to seeing you again soon Kind Regards Richard Macklin Interim General Manager

Newcastle-under-Lyme, United Kingdom
Reviewed 5 days ago NEW

It may be that as previous visits have been so fantastic, small niggles seem worse than what they are on this occasion. Previously we had slippers, bath robes and towels in the room. On this occasion there were none and before showering that evening I called reception. Waited half an hour for towels to be told I should have just...

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Helpful?
Thank Sharon J
Hoar Cross Hall S, General Manager at Hoar Cross Hall Spa Hotel, responded to this review

Dear Sharon J Thank you for taking the time to let us understand your experience. Please accept my apologies for the aspects that have dampened your normal experience and assure you that your feedback has been taken seriously. I am reviewing the day with the relevant departments and will focus the appropriate actions to ensure the consistency is improved in...

Wolverhampton, United Kingdom
Reviewed 6 days ago NEWvia mobile

This review comes after I personally addressed my complaint with management and over a week later there has been no response! I have been a long standing visitor a Hoar Cross staying at least twice a year, this is the 2nd visit in 3 months with a list of issues, I'm sad to say I won't be returning. During my...

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Helpful?
Thank Ladytraveller1986
Hoar Cross Hall S, General Manager at Hoar Cross Hall Spa Hotel, responded to this review

Dear Ladytraveller1986 Thank you for taking the time to update your feelings on your experience and lack of response. I would like to assure you that all feedback is taken seriously and would like to discuss this personally with you. Please contact me on Richard.macklin@hoarcross.co.uk and I will then call you to discuss your visit. Kind Regards Richard Macklin Interim...

Leeds
Reviewed 6 days ago NEWvia mobile

Currently staying at Hoar Cross and the room isn't great. We were impressed when we checked in and the guy on reception was lovely. We were informed that as all the classic rooms were booked we had been upgraded to a luxury room. Hmmmm...there was only one set of pillows and a double bed (we requested a twin bedroom) there...

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Thank HappyChampers
Birmingham, United Kingdom
Reviewed 6 days ago NEW

Myself and my partner spent a night at Hoar Cross Hall Spa for Valentines (10th Feb) During our stay we made use of the spa and pool facilities during the Saturday afternoon which were amazing, so many different things to do and two pools! There are signs in the experience areas which are really useful and explain how to use...

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Thank lling2017
Hoar Cross Hall S, General Manager at Hoar Cross Hall Spa Hotel, responded to this review

Dear Iling2017 Thank you for your feedback. I am glad you made full use of the extensive facilities and we were able to help you enjoy your valentines break. The rack of lamb was a great choice and I will pass on your feedback to our Chef We look forward to being able to welcome you back. Kind Regards Richard...

Reviewed 1 week ago via mobile

Late review - we stayed last July but nonetheless still appalled at our visit here. We went off recommendation from friends and booked an overnight stay. First of all left waiting over an hour at bar ad room was not ready on arrival, not even offered drinks. Went to reception multiple times as it seemed they had forgotten about us....

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Thank Sarika K
Hoar Cross Hall S, General Manager at Hoar Cross Hall Spa Hotel, responded to this review

Dear Sarika K Thank you for taking the time to update us on your previous experience last summer. Please accept my apologies for the experience and rest assured this feedback has been taken seriously. We have been progressing all aspects of the Hall and currently we are starting a refurbishment program to the rooms. Furthermore a continued development program with...

London, United Kingdom
Reviewed 1 week ago via mobile

I returned to Hoar Cross Hall in January 2017 for my 7th time. This time it was great to see the changes they have made. The sanctum is the new relaxation area and is amazing. I enjoyed a treatment in the Elemis pod but the highlight of my day was the clubbercise class. I stayed earlier last year and the...

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Helpful?
Thank esmithy
Hoar Cross Hall S, General Manager at Hoar Cross Hall Spa Hotel, responded to this review

Dear smithy Thank you for your kind words. We are delighted the continued investments and focus on our team members is proving to be a success. I will ensure Sami receives your feedback directly and we look forward to your next visit. Kind Regards Richard Macklin Interim General Manager

Reviewed 1 week ago via mobile

Lovely spa day, facilities were good, only down side was that it was very busy so difficult to find somewhere to chill out and if you wanted to nod off in the quiet area you would constantly be woken up by laughing and loud conversations. Sallybees cafe at the top is great, amazing service and food is A*, even for...

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Thank Mitch G
Hoar Cross Hall S, General Manager at Hoar Cross Hall Spa Hotel, responded to this review

Dear Mitch G Thank you for taking the time to pass on your feedback. The half term breaks are some of our busiest, however we are working on new developments to create more quiet space so can find that space to relax without the noise of others. I will pass on your feedback to the team in Sally Bees and...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
We are a beautifully restored Grade II listed building. We Combine the pleasures of staying in an elegant English Stately Home with the facilities of a modern luxury spa resort, you'll be able to enjoy superb surroundings, fine dining and beautiful bedrooms suites and penthouses. Hidden away in 80 acres of English countryside, the spacious grounds have lakes and wildlife in abundance. Make use of the Tennis Courts, Golf course Practice Area & Driving range. We offer a variety of mouth-watering dishes and a host of therapies to wash away the stresses of everyday life. Treat yourself to a coffee or a slice of cake in the Oasis Cafe. We pride ourselves on our outstanding hospitality, so relax and let our dedicated staff take care of you. Winner of England's Leading Resort at the World Travel Awards for 7 consecutive years. ... more   less 

Additional Information about Hoar Cross Hall Spa Hotel

Address: Maker Lane, Hoar Cross DE13 8QS, England (Formerly Hoar Cross Hall Health Spa Resort)
Location: United Kingdom > England > Staffordshire > Hoar Cross
Price Range: $213 - $374 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hoar Cross Hall Spa Hotel 4*
Number of rooms: 96
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Also Known As:
Hoar Cross Hall Health Hotel Hoar Cross
Hoar Cross Hall Health Resort
Cross Hall Hoar
Hoar Cross Hall Spa Hotel Staffordshire
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Questions & Answers

Here's what travelers have asked, with answers from Hoar Cross Hall Spa Hotel staff and other travelers.
21 questions
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Questions? Get answers from Hoar Cross Hall Spa Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Four poster suite for a romantic stay and great views of the grounds”
 of 5 bubbles teresaashby, 3 days ago | Read review
“There are two sides to the hotel we stayed in the old part, very beautiful and full of character especially the staircase.”
 of 5 bubbles lling2017, 6 days ago | Read review
“Rooms on left side in old building tend to be larger but more traditional in decor so for more modern, request the newer building addition.”
 of 5 bubbles Coopzx, 1 week ago | Read review
“Ask for a room with a view of the gardens.”
 of 5 bubbles Aramsd, 2 weeks ago | Read review
“Room 432 is really spacious and had a great view of the fabulous gardens.”
 of 5 bubbles JandIB, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question