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Kings Arms Hotel

43 Hide Hill, Berwick upon Tweed TD15 1EJ, England
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Kings Arms Hotel
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180 Reviews from our TripAdvisor Community

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Belper, United Kingdom
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We booked a deluxe double room and were pleasantly surprised at the quality of the room given the hotel is only given a 3 star rating. The room was lovely and warm with a huge bed and very well decorated bathroom. We would have no hesitation on returning here should we visit the area again.

Helpful?
1 Thank Gary M
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Came up to this lovely little town to visit my friend and we stayed here for two nights. Honestly can't fault the hotel or staff it was lovely, room was lovely, bed was comfortable, perfect location. Staff were really friendly. The bath was huge. Breakfast was nice, plenty of choice. We come to Berwick twice a year usually and look... More 

Helpful?
Thank Christina C
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

For a hotel so close to the borders I would have hoped the heating would have worked in January. A very chilly night. A pleasant enough hotel with interesting history and friendly staff. The breakfast could do with an uplift in quality of ingredients.

Helpful?
Thank Matthew B
KA_Management, Manager at Kings Arms Hotel, responded to this review

Dear Guest, Thank you very much for your feedback regarding your recent stay with us. I'm pleased you had a pleasant stay and found our staff friendly, I am happy they were able to make a difference to your stay. I'm sorry to hear you found your room cold, we will certainly have a look into this to ensure none... More 

Edinburgh, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here overnight as a last minute booking with work. The hotel room I was in was a little small, but the furnishings were nice and the bathroom was lovely! It's pretty much exactly what you need for somewhere to sleep for night. The room and the hallways were well lit and heated. The staff at reception were polite and... More 

Helpful?
Thank JBear3110
KA_Management, Manager at Kings Arms Hotel, responded to this review

Dear Guest, Many thanks for taking time to leave a review of your recent stay with us. I am pleased to hear you enjoyed your stay with us and found your room comfortable and our reception team friendly. It is a shame your restaurant experience had a negative impact on your stay with us, I am very sorry to hear... More 

Isle of Wight, United Kingdom
1 review
4 of 5 stars Reviewed December 30, 2015 via mobile

Lovely clean room, few issues with TV signal so couldn't watch TV at night, helpful staff. Lovely evening in the cocktail bar felt very relaxed , fantastic meal in the restaurant and very well priced , would come back and stay again, so much to do in the town centre and the surroundings

Helpful?
Thank Lisa B
Kings A, Manager at Kings Arms Hotel, responded to this review

Dear Guest, Many thanks for taking time to leave us a review. Its fantastic to hear such lovely feedback regarding your room as well as our team here at The Kings Arms. I am pleased my team were able to have a positive impact on your stay with us. I'm sorry to hear you struggled with the TV reception in... More 

Manchester, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 17, 2015

Hotel very clean, rooms modern/nice inside, staff very friendly, nice little bar close to the entrance. Only let down was no plug in the bath (only time i normally have a bath is during a hotel stay) so it was shower only, the shower temp fluctuating between extremely hot and extremely cold every 10 seconds or so! That aside top... More 

Helpful?
3 Thank John R
Kings A, Manager at Kings Arms Hotel, responded to this review

Dear Guest, Thank you very much for taking time to leave us a review. I am very sorry to hear of the issues within your bathroom and the fact that they had not been picked up prior to your arrival. I have immediately addressed these issues to the relevant department. I sincerely apologise for the inconvenience caused. I'm thrilled to... More 

United Kingdom
Level Contributor
58 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed December 15, 2015 via mobile

The room was large & well decorated with a comfortable bed. The bathroom was nicely designed but poorly executed & it was freezing cold, the bathroom radiator/towel rail leaked water in the floor. The flush panel on the toilet was missing. The wash basin tap was either off or fully on & splashed everywhere. The heating in the bedroom is... More 

Helpful?
Thank Dp1033
Kings A, Manager at Kings Arms Hotel, responded to this review

Dear Guest, Thank you for your review. We're disappointed to hear that you were not satisfied with your recent stay with us. We've had a look into the issues within your bathroom which have been flagged up for immediate repair. We're very sorry that your stay was affected. We have the heating within the hotel set on a timer which... More 

Glasgow, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 24, 2015

Good hotel but would benefit with having residents lounge. The cocktail bar was like a zoo with a girls hen night 4.oo pm until 7.30 pm all falling about drunk inside main entrance.Later on at night far to crowded to go for a drink.Food in restaurant was good & rooms were fine.

Helpful?
Thank 1954george
Kings A, Manager at Kings Arms Hotel, responded to this review

Dear Guest, Thank you very much for your review. We're very pleased to hear your room was to your satisfaction and and you enjoyed your meal in Limoncello restaurant. The hotel bar, being one of the most popular venues in town, does tend to become very busy on a weekend with varied custom who we welcome - we can only... More 

Dalry, Scotland
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 20, 2015

We thought twice about finishing our holiday here after all the bad reviews but also thought they would have fixed any problems raised. Room looked OK at first glance but bedside lamps were useless for reading and there was no bulb in the desk lamp. Disturbed sleep first night as the front plate of the cistern was missing (this seems... More 

Helpful?
1 Thank MidgeDalry_Scotland
Kings A, Manager at Kings Arms Hotel, responded to this review

Dear Guest, Thank you for taking time to leave us a review. We're very sorry to hear that you we're disappointed with your stay with us. We have investigated the issues outlined in your review and have immediately made the improvements necessary. The hotel will contact you directly to discuss your review further. We apologise you have no heard from... More 

Sunderland, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed November 15, 2015

Just returned from a two night " special deal" at The Kings Arms Hotel...the hotel is idealy situated in Berwick close to all shop's and the pub's and a must is "the walking of the walls" very interesting with some fabulous places to visit (tourist information first for a map and quick guide)The rooms in the hotel lovely and clean,... More 

Helpful?
Thank fhall2011
Kings A, Manager at Kings Arms Hotel, responded to this review

Dear Guest, Thank you very much for taking time to leave us a review of your recent stay with us. We're happy to hear you found the location of our hotel handy for you to visit all the local attractions as well as your room clean and comfortable. We're very sorry to hear that you found the standard of breakfast... More 

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